• Bookmark

    Life360

Life360

Is this your business?
Write a Review

Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 95th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
View ratings trends
32
See all photos
How would you rate Life360?

Reviews (510)

Rating

Timeframe

Other

Reviews that mention popular keywords

life 360 (56) customer service (22)
Thumbnail of user daniels1782
North Carolina
1 review
0 helpful votes
  • Send Message
October 15th, 2020

This App has helped a lot to keep up with family and give me directions to them when help is needed.

Date of experience: October 15, 2020

Thumbnail of user stevend317
Washington
1 review
5 helpful votes
  • Send Message
May 3rd, 2019

Worked gor a week or so and then nothing. Charged for an annual membership and no one will refund. Fraudulent company!

Date of experience: May 3, 2019

Thumbnail of user emilial13
Romania
1 review
2 helpful votes
  • Send Message
March 19th, 2020

Don't waste your money on this app! It's very expensive and not worth it! Don't do a mistake you will regret!

Date of experience: March 19, 2020

Thumbnail of user emmac218
Oklahoma
1 review
3 helpful votes
  • Send Message
March 11th, 2020

It can sell your personal information and is an invasion of privacy. Find my iPhone is sufficient for safety matters.

Date of experience: March 11, 2020

Thumbnail of user patriciaf58
Missouri
1 review
7 helpful votes
  • Send Message
December 28th, 2016

This app is so inaccurate. It showed me traveling in the middle of the night from 2 am til morning in different locations while I was home sleeping!

Date of experience: December 28, 2016

Thumbnail of user carissat9
Arkansas
1 review
0 helpful votes
  • Send Message
March 11th, 2020

My son was in two wrecks. One was a head on collision and it never notified me either time.
The location service part of it is pretty accurate.

Date of experience: March 10, 2020

Thumbnail of user erins808
Montana
1 review
1 helpful vote
  • Send Message
October 4th, 2022

So have payed for a gold membership on life360 in one of my circles for a while, up until august 25th, 2022. That being said, i had crash detection on. And had the emergency response feature at the time. I have screenshots of my drive from that day. I had driven 27 miles. And then crashed my car off a 20 foot cliff into a creek, after hitting 8-10 inch washboards going 40mph, down a hill. So realistically was probably going even faster when i hit the ground. More than fast enough for a crash to be detected, acording to life360s explanation of their services.
I spun in a circle like a frizbee right off that cliff, and still had my foot on the break when i landed, so came to a complete and abrupt stop. Hard enough that when my chin hit the steering wheel, i split my face open all the way down to the bone, and smashed my head off the windshield hard enough to break it and be knocked out for roughly 3-4 minutes. More than fast enough for the crash to be detected. No one was ever notified. Not even the other people in my circle. Let alone anyone who could really help. I even have screenshots of the drive from the app.

Date of experience: October 4, 2022

Thumbnail of user dustym10
Alabama
1 review
2 helpful votes
  • Send Message
December 2nd, 2016

This app is so cool, I am sitting at work and my phone dings when my son arrives at home. I can also make sure he is at school or at a night time football game. All this and it's FREEEEE!

Date of experience: December 2, 2016

Thumbnail of user markym1
Florida
1 review
7 helpful votes
  • Send Message
December 27th, 2016

This app is not worth a sack of monkey crap. Locates (manually only) sometimes and is often miles away from where the person actually is.

Date of experience: December 27, 2016

Thumbnail of user deet47
Nebraska
1 review
6 helpful votes
  • Send Message
September 11th, 2017

Tells me my hubby is at one location while he's at work I called his office and he was there talking to someone in the office app is a scam

Date of experience: September 11, 2017

Thumbnail of user cherylm178
Texas
1 review
13 helpful votes
  • Send Message
February 6th, 2018

What does that mean when it is saying no network and sometimes I can see him driving other time it does pick nothing up

Date of experience: February 6, 2018

Thumbnail of user sheryll151
Illinois
1 review
0 helpful votes
  • Send Message
January 22nd, 2021

Very helpful to stay in touch with family members when on trips and know they are ok, when they get home, use it often

Date of experience: January 21, 2021

Thumbnail of user kurts339
Pennsylvania
2 reviews
1 helpful vote
  • Send Message
November 20th, 2022

Absolutely the worst customer service over ever delt with. Asked the same question 8 times and all they did was close my ticket

Date of experience: November 20, 2022

Thumbnail of user cindyf40
Missouri
1 review
3 helpful votes
  • Send Message
January 1st, 2017

Constantly having problems with this app. The location will sometimes say it's off when it isnt & fails to do its job!

Date of experience: January 1, 2017

Thumbnail of user allend176
Georgia
1 review
1 helpful vote
  • Send Message
May 5th, 2022

I've had this app for over 6 months and only one day out of the complete time I've had it the app was down it's always accurate no problems

Service
Value
Quality

Date of experience: May 5, 2022

Thumbnail of user tomj127
Missouri
4 reviews
4 helpful votes
  • Send Message
May 12th, 2017

Recently thought we signed up for the free edition, to our surprise a few days later received an overdraft charge on a bank account we never use anymore and keep very little money in it. Somehow Life360 had charged an old card we had in Google, without the 3 numbers on the back being entered for a yearly subscription. Called Google, they were helpful contacted these people since they already have the money and they wouldn't refund it. We have canceled the account, so Google sent us a way to contact them and ask for our money. I sent a nice email explaining everything and get a reply that they had no way seeing Google Wallet so the CSR rep there said in her on words I needed to get "wit" them to get my refund. Call Google again and they are very helpful send me another letter that I can add to and forward to this so called company.
Hopefully they will get back "wit" me... lol I feel I have just had $69.99 stolen from me, that I will never see but will be giving Life360 daily updates!
PLEASE DON'T GET RIPPED OFF AS WE HAVE!

Date of experience: May 12, 2017

Thumbnail of user andieo3
Minnesota
2 reviews
6 helpful votes
  • Send Message
February 8th, 2023

Company does not stand behind their benefits! My son was the victim of a robbery which included our vehicle, his phone and his wallet. With our Gold membership we should be eligible for a $250 protection. I emailed as required. Took them days to respond (after more follow up emails from me) with the claim form. Filled the form out and sent the CAD police report I was able to obtain. Again days go by and they tell me they need the full police report. Immediately responded that the full police report isn't available due to this being an ongoing robbery investigation. Gave them the name and all contact info for the detective on the case so they could verify. Continue to get the same canned response from Life360 customer service that they need the full police report and it has to be received within 15 days of the phone being stolen. Asked for the name and phone number of a supervisor. 3 days later I get a call on my cell phone with NO CALLER ID. It's Life360. Go back and forth with this "supervisor" saying he's sorry but there's nothing he can do that they need the full police report and it needed to be within 15 days. Asked to speak to someone higher up and he said there's no one higher than him and he needs to follow their policy. Explained that my son was a victim of a crime and I will get them the full police report as soon as the investigation is over. Told them this wasn't a simple "someone stole my phone from my locker" situation. Told him I'm sure he has the power to make a note in the file that the police report will be provided as soon as it's available to be released. He absolutely would not do this. IT'S OBVIOUS LIFE360 doesn't want to stand behind their product and plan benefits. It's beyond unfortunate that a victim of a crime is further punished because it is not possible to get the police report. LIFE360 should be ashamed. And I find it very interesting the supervisor called from NO CALLER ID. It is clear this company wants no actual contact with it's customers as you cannot find a phone number anywhere. So frustrating and defeating.

Date of experience: February 8, 2023

Thumbnail of user zaydent
Oklahoma
1 review
5 helpful votes
  • Send Message
May 29th, 2019

Said i went somewhere for 20 min and i was in the same location i'd been in all night. It always is slow.

Date of experience: May 29, 2019

Thumbnail of user carlyb51
Canada
1 review
0 helpful votes
  • Send Message
November 24th, 2020

Accurate, reliable and so helpful. Whole family is on it. Highly recommend this app. It's the app I use most on my phone!

Date of experience: November 24, 2020

Thumbnail of user camilej1
Georgia
1 review
3 helpful votes
  • Send Message
March 30th, 2020

This application sucks. It doesn't track my children efficiently and correctly. It has never worked, ever.

Date of experience: March 30, 2020

Thumbnail of user sc429
Georgia
1 review
0 helpful votes
  • Send Message
January 28th, 2021

I love this app. It helps me as a parent to have peace of mind regarding my children. A second set of eyes for a working mom

Date of experience: January 27, 2021

Thumbnail of user billc332
Florida
2 reviews
4 helpful votes
  • Send Message
August 15th, 2018

Stay away or you will be sorry and good luck trying to get out or get your money back.
Rip Off Alert

Date of experience: August 15, 2018

Thumbnail of user hshdjdjdjj
Texas
1 review
0 helpful votes
  • Send Message
March 15th, 2020

This app is toxic. Invasion of privacy. $#*! TOXIC PARENTS. IM HERE FOR THE KIDS. I WAS IN A BAD SITUATION TOO. WELL GET THROUGH THIS ONE TOGETHER. ILY AND ITLL BE OKAY

Date of experience: March 15, 2020

Thumbnail of user glendad32
Tennessee
1 review
4 helpful votes
  • Send Message
March 12th, 2020

I mean this app just sucks it's used to control children and teens. I'd rather b dead than have this app

Date of experience: March 12, 2020

Thumbnail of user kaylit1
Georgia
1 review
0 helpful votes
  • Send Message
August 29th, 2020

One of the best apps ever. Helps my family and I keep in touch. Especially my sister and I when I need her to pick me up from somewhere

Date of experience: August 28, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

How do I know I can trust these reviews about Life360?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Life360?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business