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    Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 95th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
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How would you rate Life360?

Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user stellavillalon3
Texas
1 review
2 helpful votes
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April 13th, 2023

Sometimes it says I'm on places in the middle of the night which I'm not.
I think my cell is making connections with other wifi. It'll also say I went across a freeway which obviously you can't do hummm
Calls them short trip

Date of experience: April 12, 2023

Thumbnail of user joanm1251
Nigeria
2 reviews
4 helpful votes
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February 27th, 2023

I have come across a lot of tracking apps but I can say this is the best of all I have used. And am really grateful to Prohakks he works anonymously and helped out with all what I wanted to get from my partner's phone remotely without any traceable sign. He's really perfect and reliable. You can send a contact via Email - prohakks at Gmailcom he's readily available for anything that has to do with hacking. Don't hesitate to contact him if you have any issues

Date of experience: February 27, 2023

Thumbnail of user danielb630
New Jersey
1 review
1 helpful vote
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March 21st, 2019

For any hacking jobs required no matter how delicate the situation is. I found out my partner was cheating on me while we were in the middle of a divorce battle and I got the leverage needed to ensure I went through it all unscathed. Tell him April sent you.

Date of experience: March 21, 2019

Thumbnail of user sherylc64
Louisiana
1 review
6 helpful votes
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May 21st, 2019

When my sister, brother-in-law, husband and nephew capsized on a boat, 911 could not pinpoint their location but Life360 could and it saved their lives! My phone took 1st responders right to them with this app!

Date of experience: May 19, 2019

Thumbnail of user mstrd
Canada
2 reviews
11 helpful votes
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August 31st, 2018

For the life of me, I cannot figure out why this app keeps trying to update location even though I am in the same place for hours. Talk about a drain on the battery and not only that, its very intrusive as far as constantly letting me know it's updating location. Google maps or even Waze doesn't update as often as this thing. Not impressed.

Date of experience: August 30, 2018

Thumbnail of user mavisw7
California
1 review
2 helpful votes
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February 23rd, 2018

Okay. I get it that we want a perfect tracking device app. It's not going to happen unless you hire a detective to follow your loved ones around 24/7.

So far Life360 has been good and keeps me informed on the whereabouts of my teen. Agree it may not be accurate in location, but then again what tracking app is?

Date of experience: February 23, 2018

Thumbnail of user gulalais
California
1 review
0 helpful votes
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September 28th, 2018

It is a very bad tool
It creates problem fir families who are having mental health issues because this app lies your travel or location most of the times
Just another headache the creator was not providing peace of mind but headache to people

Date of experience: September 28, 2018

Thumbnail of user irener91
Texas
1 review
3 helpful votes
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March 21st, 2020

Great app. Gives me peace of mind when i can see where everyone is at. And if they break down, it lets my know there exact their location. Gives me speed updates, low cell phone battery. I believe the people who are giving it a bad rating are people who don't want to be tracked.

Date of experience: March 19, 2020

Thumbnail of user acpattyb
California
1 review
2 helpful votes
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December 25th, 2020

Dishonest people may not like this app because it's gives accurate locations and driving routes but HONEST people should have no issues with the app. It's all about safety in this unpredictable world. Plenty of free features my family has been using it about 3 years now.

Date of experience: December 24, 2020

Thumbnail of user danielf428
Hawaii
1 review
106 helpful votes
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January 13th, 2020

About to get a divorce or kicked out of my house because of this App. Keeps showing me leaving work and going to an area from anywhere between 20 min to several hours. It shows a straight line, not following any roadways. My wife is going crazy thinking I have a Mistress in that neighborhood. If I could get my hands on someone from Life 360 responsible for this they would be in deep trouble.

Date of experience: January 13, 2020

Thumbnail of user brio2
Australia
1 review
4 helpful votes
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February 17th, 2020

Title is clickbait, however far from my point. Honestly tho it can tear families apart, supposedly to build trust and for safety but the temptation to stalk your fam is automatically losing trust. Not sure what caused this generations need to be safe when our parents didn't even have this $#*!. The fact that one review says it almost broke up their marriage goes to show how unreliable and unpredictable this app can be. At the end of the day, it is technology which $#*!s up no matter how advanced it is, so therefore is useless. The fact that you would want to stalk your teenager is disgusting. You were once a teenager too, and you had the freedom to live it without being tracked 24/7 by your parents and family.if your teen is ruthless, i suggest adjusting your parenting style because chances are its you not them. Would not recommend, only prisoners should have a tracking device on them.

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Date of experience: February 17, 2020

Thumbnail of user lynnc217
Illinois
4 reviews
8 helpful votes
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May 28th, 2019

I tried it for 2 days, cancelled the App. 10 days later they pulled $69.99 out of my PayPal account. I never gave them any financial information to access it. They have no customer service phone number, will not return emails..

Date of experience: May 28, 2019

Thumbnail of user ethanb96
Ohio
1 review
6 helpful votes
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March 22nd, 2020

Life 360 sucks it sometimes never works, and gives you wrong locations. There is way better things to keep your kids safe without using an dumb app. Don't get this app and there is really no good tracking apps at all.

Date of experience: March 22, 2020

Thumbnail of user anaisg1
New York
1 review
18 helpful votes
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July 12th, 2016

Your stupid app is ruining my relationship.
Thanks a lot life 360.
You give False notifications.
There's been tons of times me and my boyfriend fight because your app says we are in different places..

Date of experience: July 12, 2016

Thumbnail of user bradt19
Illinois
1 review
3 helpful votes
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October 7th, 2017

All teenagers know how to fool the app by using multiple devices. Everybody has at least two devices nowadays - a phone, a tablet, etc. So they would leave the ipad in a "safe" location, then turn life360 off on their phone and go have their adventures without parents knowing.

Date of experience: October 7, 2017

Thumbnail of user mariap187
California
1 review
26 helpful votes
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November 17th, 2017

Hello, I paid $2.99 for Life360 Plus. Do my other family members need to pay as well for me being able to see them? I'm trying to track my son, but it says "No network or phone off", but he has his phone on and is connected to internet!
On the app it even says that the last time his location was updated was a week ago...
Could someone please reply to this? Thank you.

Date of experience: November 17, 2017

Thumbnail of user erins4
Maryland
1 review
9 helpful votes
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August 31st, 2011

Dear all users,

Please be aware that the sex offender portion is not kept up-to-date. I have been trying to contact the company for weeks concerning this matter and have not been able to reach anyone. I personally know two people listed on the app who are no longer registered sex offenders. Sadly, as great of an idea as I think the app could be, the irresponsibility of life360 is coming to light. I would recommend using your states registry to find accurate information, rather than use this product.

Date of experience: August 31, 2011

Thumbnail of user shannont15
Canada
1 review
18 helpful votes
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December 14th, 2015

I submit to you my resentment and anger as a result of the information fallacies you have provided to the love of my life. We both signed on to your app to ameliorate our real time knowledge of our respective whereabouts. On several occasions your poor excuse for software provided not only inaccurate but implausible or impossible location information. Close shop now. Your irresponsibility causes havoc. Before anyone else has to waste time explaining your inaccuracies to someone who means EVERY THING to them, shut it down.

Date of experience: December 14, 2015

Thumbnail of user sandyb440
Oklahoma
1 review
7 helpful votes
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June 1st, 2020

This app invades everyone's privacy, what happened to parent-child trust? The app doesn't even work! My daughter was at home next to me and the location said she was 8 miles away. I have officially deleted the app and our relationship has gotten so much better. There are so many better ways to know where your child is without having a tracking device.

Date of experience: June 1, 2020

Thumbnail of user charlesm745
Colorado
1 review
4 helpful votes
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November 7th, 2019

Twice it has shown me in places I was not. Once showed that I shut it off when I didn't at the most inopportune times. Likely getting divorced because this app is unreliable! Class action lawsuits? I hope so

Date of experience: November 7, 2019

Thumbnail of user mr310
Texas
1 review
7 helpful votes
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May 6th, 2019

I have three teens and loved this app when they were new drivers. Got woken up tonight by an alert that one had left home. FREAKED OUT! Went and looked... everyone is in bed. Sat up about 45 minutes calming my racing heart and got the alert that they were back at home. Definitely not reliable. Glad it woke me up though, someone would've been in huge trouble had I seen that "trip" and believed the app to be accurate!

Date of experience: May 6, 2019

Thumbnail of user michelleb749
California
1 review
6 helpful votes
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May 31st, 2019

Had this app to track my teen daughter. Worked great for 8 months, speed and phone use. Now shows all drives as walking. Customer service keeps telling me she has turned off the driving detection. Shows the same on my phone which is never off. Poor customer service and will probably delete this app. Sad since it was great at 5 stars, now not worth 1/2 star.

Date of experience: May 31, 2019

Thumbnail of user larryk64
Florida
1 review
8 helpful votes
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April 7th, 2017

This app has almost destroyed our marriage. It's accuracy of where you actually are, start and stopping times and enabling/disabling the app are poor, to say the least. My wife had to follow me on almost a daily routine trip to 'accept' that I was not lying about my whereabouts. And we have the upgraded package. You will see many reviews describing similar 'nightmares' with this product.

Date of experience: April 7, 2017

Thumbnail of user leol84
Virginia
1 review
6 helpful votes
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December 9th, 2018

I usually stay awake longer than my girl, but one night I fell asleep really early. What should've been a non-issue almost became a relationship-stopper when my paranoid girlfriend kept checking the app and kept seeing my avatar move around my area. She thought I was speaking and seeing some other girls, even though I literally don't talk to anyone else besides her.
In the end, when she was finally about to break up and hang up on me, I got a notification from my Galaxy Watch, that displayed how long I had been sleeping for and showed it to her. It was because of this that she finally relented and believed me. Be very careful with this app.

Date of experience: December 9, 2018

Thumbnail of user bobz18
Oregon
1 review
0 helpful votes
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September 13th, 2016

Called customer service since I cannot now turn off the crime dots. They could not help me, I wrote a bad review now the program will not even track one of my family members. It is full of bugs. Although when and if it works its great!

Date of experience: September 13, 2016

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#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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