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    Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 95th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
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Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user angelias5
Florida
1 review
2 helpful votes
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August 11th, 2017

My log says my husband took a trip at 3am twice yet he was home because when I opened the map it said home, this is a problem and will create a big problem. Would you guys please fix this my daughters phone is always accurate what's going on... thank goodness for wives and husband's who know better I love this app it's just that thank be blessed

Date of experience: August 11, 2017

Thumbnail of user noahj51
Florida
1 review
1 helpful vote
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December 20th, 2020

Over the past few months, I literally lost all confidence in the reliability of this app. It used to work properly with no issues and then after a few updates it's an inferior app. It doesn't even function properly anymore and doesn't update when one of my drivers leaves a place or arrives to one. They keep updating the cosmetics of the app which I could give a rats butt about while at the same time degrading the basic functions of it. It's so laggy and slow now and I have an iPhone 12. I don't know how some people are ok with this app but I'm definitely switching over to one of the newer and upcoming tracking apps.

Service
Quality

Date of experience: December 20, 2020

Thumbnail of user naiahc
New Jersey
1 review
3 helpful votes
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March 24th, 2020

Don't use these apps, reach out to acephanthom at gmail. Com. He has the highest success rate. I went through infidelity at the toughest time of my life because i was really ill and my ex still cheated on me. Talking to this Pi made me see everything and now i feel happy that i am no longer in that toxic marriage.

Date of experience: March 24, 2020

Thumbnail of user jh630
Denmark
1 review
5 helpful votes
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August 27th, 2017

This business sends unsolicited spam mails en masse. Anyone can sign up with any email address, and they have no system in place to actually confirm that email address. The result is that innocent people are being bombarded with emails of the original customer trying to recover their password, which is of course impossible. And if you write them about this, you get a dumb, automated answer from a computer, no human involved.

And it is all easily and completely avoidable by having a system that would confirm the email addresses that people type in. But they chose not to implement that.

Awful company.

Date of experience: August 27, 2017

Thumbnail of user billf20
Washington
1 review
7 helpful votes
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July 15th, 2014

Loaded Life 360 Family Locator on 2 identical Windows phones. With both phones in the same house, one phone showed the correct address while the other showed a location 3 blocks away. "Update" did not improve location!

Date of experience: July 14, 2014

Thumbnail of user tishar1
Georgia
1 review
3 helpful votes
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February 22nd, 2015

I'm out meeting people/strangers nearly everyday... I'll take Safety over Privacy. I love that my people know where I'm at. Log on to Work circle; log off when done.
My husband and I love the Grocery List.

Date of experience: February 22, 2015

Thumbnail of user jamiec577
New York
1 review
16 helpful votes
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April 12th, 2020

I have tried several spying and surveillance apps and none has been able to meet my expectations. Recently tried Life360 and their services are good enough for anyone in need of parental monitoring to keep an eye on their children's online activities. I have also tried Dark Age Technology; (w w w. Darkagetechnology. C o m / info at darkagetechnology. C o m), when I was looking for a way to get into my girls phone without her knowledge or installing any app. Their services are super awesome when it comes to all kinds of dark web hacking.

Date of experience: April 11, 2020

Thumbnail of user tobyr60
Israel
1 review
1 helpful vote
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January 28th, 2021

My partner in another country can not locate me from time to time and although it works sometimes 75% of the time it fails, so since the malfunction is irregular it is hard to address and Life360 support has be useless

Tip for consumers:
do not use

Products used:
Like360

Service
Value
Shipping
Returns
Quality

Date of experience: January 28, 2021

Thumbnail of user dougw41
Illinois
1 review
10 helpful votes
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June 11th, 2017

My boyfriend Doug Woods had this app put on our phones. Two inaccurate trips showed up on my phone when I was house sitting for my parents this last week. He is now convinced that I am cheating on him, when I was simply at my parents house. We are breaking up due to this stupid app (after 9 years together). Thanks for that, Life360. Signed Connie O'Neill

Date of experience: June 11, 2017

Thumbnail of user chyynab
North Carolina
1 review
14 helpful votes
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August 27th, 2019

I am a 16 year old girl && this app has ruined any fun that I have. My parents made me download this app but it's useless I cant do anything g without them knowing. I tell them.my every move but it's like they dont trust me. For all parents do not make your child get this app. Cant enjoy my teenage years with this app.

Date of experience: August 27, 2019

Thumbnail of user jeremyp109
GB
1 review
3 helpful votes
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May 1st, 2019

Installed and set up ok. After 1 week I'm uninstalling and seeking alternative. My son's been home for over an hour and I just received an alert that he is leaving school. I would not trust this app to keep my dog safe let alone my kids.

Date of experience: May 1, 2019

Thumbnail of user bobb676
Kentucky
1 review
8 helpful votes
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February 22nd, 2015

Clearly this app isn't reliable because it said my sister was in Florida. Except she wasn't, her phone was definitely in Ohio.
These kinds of mistakes are completely unacceptable. We thought someone had stolen her phone and gone to Florida, or worse, taken her as well. Don't trust this app, it's a complete JOKE.

Date of experience: February 22, 2015

Thumbnail of user heidil29
Oklahoma
1 review
1 helpful vote
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August 24th, 2017

We have had this app for quite some time (several months). Unlike a lot of the reviews, we have not had huge issues with the location accuracy. It might be off a little bit, but no more than 1/2 a mile. We have the app on all of the phones in our family, which is 5 phones & overall are quite happy with it.

I also feel like a lot of the relationships in these reviews must already have issues because this app is in no way hurting our family or the relationship my husband & I have.

Date of experience: August 24, 2017

Thumbnail of user johnp381
Georgia
1 review
13 helpful votes
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May 28th, 2016

As a single parent of a 15 year old I thought this app would give me peace of mind when I am not home. But I cannot get it to give me consistent notifications. It told me my son just walked into my house at 4:18 in the morning. I went to check on him and he had not left the house. I feel Life360 should fix their app. That or they are creating false alerts to get you to resubscribe. Either way I am not a pawn. I will monitor my child without Life360. Completely unreliable. I would not be surprised if this app causes divorces. They say greed drives innovation. These guys do not care about you. They just want to make money. My advice? Remove the app from your phone. It is a stupid app. Trying to cause problems in my home.

Date of experience: May 28, 2016

Thumbnail of user stephaniem2088
Colorado
1 review
2 helpful votes
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August 8th, 2021

My dad was in a rollover accident a couple days ago. Life 360 sent an alert to our circle saying his phone could have been in a collision or dropped his phone and said we should try to call him. My mom and I both tried calling and no answer. When I looked to see where he was he was 6 minutes from my work. So my friend and I jumped in her truck and life 360 took me to his location. He was in an accident. I had arrived before the police and ambulance all because life 360 had alerted us. I will recommend this app to everyone!

Date of experience: August 6, 2021

Thumbnail of user adalinej2
GB
1 review
3 helpful votes
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February 26th, 2020

I was going to track my wife's movement due to the late nights she just started doing. I later got this app and it kept hanging and was not giving me precise locations. I went searching for solutions and other app that can work well, till I found spymie ltd. they are a company specialized in things of this nature. They found a way to permanently hack her location so I can view it in real time and gave me access to other parts of her phone like calls and so on. I advice you email them for assistance. Use info@ spymie. Com or visit the website with www.spymie. Com and speak to a representative

Date of experience: February 26, 2020

Thumbnail of user vincentb60
California
1 review
3 helpful votes
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December 20th, 2016

This is the beginning of the end. Now you can keep track of your spouse, your significant other, and spend your entire day looking at their location every 15 seconds. For your kids? If they're under 15, maybe a good idea. Otherwise, just another way to ensure massive resentment in a relationship.

DO IT. YOU KNOW YOU WANT TO.

Date of experience: December 20, 2016

Thumbnail of user pappyo
Kentucky
1 review
14 helpful votes
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April 14th, 2018

I've been a Life360 user since September 2017. I moved from Florida to Kentucky in December 2017. Accuracy for my location was right on spot until I moved one mile away on April 1,2017 but Life360 keeps trying to say I'm still located at the old residence when I'm home. In addition, it started showing trips (2 miles or less) even though I never left the house.

Date of experience: April 14, 2018

Thumbnail of user soulessg
Washington
1 review
6 helpful votes
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May 14th, 2016

This app is horrible, it showed my boyfriend leaving his house at 215 in the morning gone till 558 am when he arrived back at his house. He never left his house. It puts doubt where doubt doesn't need to be. Don't use it if you value your relationship.

Date of experience: May 14, 2016

Thumbnail of user mariom133
California
1 review
14 helpful votes
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January 28th, 2019

Destructive to your marriage! App keeps showing I take off in the middle of the night for quickies at different locations near my home!
Wife is contacting divorce lawyer.
I would like to slap the sh%t out of the inventor.

Date of experience: January 28, 2019

Thumbnail of user marshae41
North Carolina
1 review
2 helpful votes
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November 15th, 2020

I really like the app. It helps me keep up with where my husband and daughter are, and helps them keep up with me. It's not always completely accurate. Sometimes it will ping off another tower or something and show you've went somewhere when you didn't. That's rare, but it happens. Usually when it does happen, it will show a straight line instead of the road you supposedly took. Using the app is better than having to call to say, "Where are you?" all the time. They can tell when I leave work, since it's never at exactly the same time, and that way they aren't interrupting me in the middle of finishing up or talking with a patient. If you are using it to keep track because you don't trust someone, you have bigger issues than this app can fix, but to keep up with each other for safety and convenience reasons, it's a great app.

Date of experience: November 15, 2020

Thumbnail of user saras104
North Carolina
1 review
45 helpful votes
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December 10th, 2015

I am on a business trip, and this morning I got a call from my husband telling me that he is leaving me because life360 said I left my hotel room and went several blocks away from 5:02 to 7:02 this morning. I was asleep in my room with my phone beside me, but how do I prove that to him? This unreliable app may have ended my marriage of 16 years.

Date of experience: December 10, 2015

Thumbnail of user elisej41
Texas
2 reviews
0 helpful votes
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April 21st, 2021

So pleased I had this app on my new Apple 12 phone ($1000). Seems I accidentally dropped my phone while grocery shopping and so I asked customer service if someone had turned it and they said no. Got home and remembered the Life 360 app. Used it to track the phone to a house where police met us nearby and got the address from us. They doubted the accuracy of the app and gave us a report for insurance but said they would knock on the door just in case. We were all amazed that the people gave the police the phone and they returned it to me. The officer said they had never seen an app be so accurate. It was such a great ending and wouldn't have happened without Life360. Thanks!

Date of experience: April 21, 2021

Thumbnail of user russella90
Texas
1 review
6 helpful votes
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December 17th, 2020

Life360 ruined my marriage. My wife and I will be divorcing because of this app. It placed me at the hotel that is over 100 yards from the IHOP where I was having breakfast. This is not an isolated incident. It has misstated my location on ther occasions also. Save your relationships; don't buy the app.

Date of experience: December 17, 2020

Thumbnail of user suzyy3
California
1 review
4 helpful votes
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February 17th, 2018

This is the most INACCURATE app around. Now, it does occasionally get it right, probably because it is a frequently visited location. But if you want something you can truly depend on, look elsewhere! But then again. It is FREE!

As for people saying that the inaccurate information is ruining your marriage, then you already had marriage problems! An app does not make/break a relationship!

Date of experience: February 17, 2018

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#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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