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    Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 95th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
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Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user moniquep29
California
1 review
5 helpful votes
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April 13th, 2019

Since the new update this week... the person in my circle location is always frozen... no update or will show him in a different location then where he is... the history read out and map from before was so much easier to read... less location freezing... plz change it back to how it used to be... very unreliable now.

Date of experience: April 13, 2019

Thumbnail of user amandaj77
Canada
1 review
5 helpful votes
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December 14th, 2016

This app has some major glitches. Like wrong/inaccurate locations. The difference between an approximate location and a bang on location would be a hotel next to a McDonalds. And your bf was at McDonalds but it locates him at the hotel next to the McDonalds. Way too close for comfort. It causes major trust problems between couples because the app is wrong OR the deceiving party says the app is wrong and uses it to continue their lies. So, just not good all around. Last night I got into a huge fight with my bf because he was at dinner with colleagues and it showed him at an apartment building across the street for 2 hours! Then close to end of the 2 hours it changed the location to a gas station! I don't get it! Careful... it will cause major problems.

Date of experience: December 14, 2016

Thumbnail of user kristenk30
Pennsylvania
1 review
4 helpful votes
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August 22nd, 2017

This app is utterly inconsistent. Frankly i am upset that I wasted five minutes of my life downloading this app. It will proceed to tell me that someone sitting across from me is currently in a tree. The amount of times that this app has backfired is very sad this company should be very ashamed because i would be better off strapping ankle bracelets to everyone i would like to keep track of. I can't even imagine how many families this app has broken up. Are you people happy? You are single handily ruining innocent lives. This is more than just a stupid app, families are at stake. Whoever created this app deserves to go to jail immediately. Thank you.

Date of experience: August 22, 2017

Thumbnail of user tanyaj148
Texas
1 review
0 helpful votes
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September 7th, 2021

This app does not keep track of ones location even my own. It will say that I've been home and I've left the area several times. It says my husbands is off when I can clearly see it isn't. I wouldn't depend on this app at all,

Service
Quality

Date of experience: September 7, 2021

Thumbnail of user elizabethj763
Michigan
1 review
3 helpful votes
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May 20th, 2021

I begged my bf to get this app so he could see he can trust me. It says I'm using apps, phone or texting when I'm not! It's ruining my relationship! He pays for this service and for what?! Biggest mistake I've made! He thinks I'm doing things I shouldn't be! Location is only thing that is almost right. I rate this app 0!

Date of experience: May 20, 2021

Thumbnail of user davidt624
GB
1 review
0 helpful votes
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October 21st, 2018

My wife and I have just reviewed how it was working. She checked where I was when I went for a take away but her record showed that I hadn't left the house. I had been out to supermarkets but again those trips did not register. She thought I had turned my phone off. Totally unreliable..

Date of experience: October 21, 2018

Thumbnail of user deborahf37
California
1 review
5 helpful votes
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July 29th, 2017

I like the app for my daughter. However, lately it is giving me crazy locations that aren't even close to each other and most of the time, she's with me! Then, I started getting alerts of speeding... AGAIN, with me and not accurate.

Wish they would get it corrected because I was really relying on it.

Date of experience: July 29, 2017

Thumbnail of user angiep15
Texas
1 review
14 helpful votes
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February 15th, 2016

My step daughters mom put this app on her phone and has it set to alert her phone every time my stepdaughter leaves our house and returns. It tracks everywhere we go when she is with us. NOT going to happen! Her phone will be staying at home when she is with us! She also tracks her husband! What the heck? WOW.

No privacy at all!

Date of experience: February 15, 2016

Thumbnail of user bruceb119
Illinois
1 review
1 helpful vote
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March 8th, 2017

I have been on Life360 Premium for several years and I like it very much until I need to make a change. I have sent 3 emails (the only support I can find) over 3 days and have not received any kind of answer. Not sure there are any real people there.

Date of experience: March 8, 2017

Thumbnail of user kevinw978
Michigan
2 reviews
4 helpful votes
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December 20th, 2020

We have a bee driver who isn't always honest. We use the app to make sure he is where he is supposed to be, and he has signed a contract to abide by the rules due to past bad choices. We feel reasonably assured that he is following the rules to drive the vehicle we bought for his use. He doesn't need more freedom; he needs boundaries. This app is helping us make sure our son is safe as he finished growing up. We are REAL parents with normal rules.

Date of experience: December 18, 2020

Thumbnail of user chrisw658
GB
1 review
11 helpful votes
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June 30th, 2019

I am now living in my workshop, I have been accusing my wife of having an affair, the app has caused nothing but trouble showing wrong locations, my children are upset and I am currently on anti depressants, do not use this app

Date of experience: June 30, 2019

Thumbnail of user benjamina122
Georgia
1 review
20 helpful votes
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September 20th, 2019

90% of the reviews on here are from thirsty teenagers that want to go out and lose their virginities without their parents knowing. 9% are from bots. 1% are from people with really bad internet or old phones that have awful GPS systems.

Date of experience: September 19, 2019

Thumbnail of user johnm516
New York
2 reviews
5 helpful votes
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August 1st, 2015

We have Life 360 premium. A lot of the time, we can't locate our family members. It's a bummer because that's why we paid the subscription fee. We hit update, and the update circle goes around and around for 5 minutes and finally reports that the person's location cannot be determined. Why can't it at least notify the other person that someone is trying to locate them. When it works, it's great. I can't condemn it completely. I wouldn't recommend it, however.

Date of experience: August 1, 2015

Thumbnail of user samf37
Pennsylvania
1 review
3 helpful votes
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April 29th, 2015

Most on here are correct. It is very slow in keeping up with movement. There are times that it is hours behind. But there are also times it's only minutes behind. It gets frustrating sometimes but for the most part I like it. I use it everyday. It tells me the vicinity my kids are in at least. It's rare that you ever need the exact address. I know when my kids are at their friends or school or the mall etc. It's way better than not having anything at all. I have to tell my kids to log back on about twice a month too but still worth having.

Date of experience: April 29, 2015

Thumbnail of user johnf174
Georgia
1 review
37 helpful votes
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October 2nd, 2015

Wife thought this would be a great Iphone 6s app for the family. Life 360 continually shows me at addresses I have never been to at times when I have been at home or work. When traveling to and from my work place (2 hours away) it often shows me stopping for long periods of time miles off of the interstate. I am tech savvy and was easily able to set up the app so I am not the root cause of the inaccuracies.

Service
Shipping
Quality

Date of experience: October 2, 2015

Thumbnail of user kimberlyb110
Kansas
1 review
3 helpful votes
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August 17th, 2017

This app sucks! I recently installed the app and created my family circle. I was so excited to set it up and feel safer knowing where my kids are. This morning I received a notification that my son left school and was traveling west along a major highway. I hopped in my car and followed the directions to his location which led me to the middle of a cornfield. You can imagine my concern and the various thoughts going through my mind! I contacted the school and confirmed he was still at school and had never left the building. Thank GOD! I checked online and found reviews with the same type of issue over and over again. When purchasing the app the review looked great. And i tried to add a review based on today's incident and it wouldn't let me. Stay away from this app! It is horribly unreliable!:-(

Date of experience: August 17, 2017

Thumbnail of user jennal67
Missouri
1 review
12 helpful votes
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February 3rd, 2019

This app almost made me think my husband was cheating on me going to one house to another when he goes to work. I about lost it. Yeahhh he broke his phone yelling at me saying why do I believe a stupid app and not him.

Date of experience: February 3, 2019

Thumbnail of user juliel1151
California
1 review
6 helpful votes
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April 21st, 2022

Both my children who I have on this app were in a car accident where airbags deployed… (sane event) neither registered as being in a crash and yes crash detection was on. Another accident where no crash notified also. Contacted customer service, minimal response and is being escalated. BS. There original response not all incidences may register. Ummm this was a crash where the car was totaled and airbags deployed. Short of dropping off a cliff what type of accident would register. I should get my upgraded expense refunded. Horrible. And customer service equally horrible.

Products used:
The tracking app upgraded with crash detection

Service
Value
Quality

Date of experience: April 21, 2022

Thumbnail of user deniser55
New York
1 review
5 helpful votes
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June 23rd, 2017

This app is pathetic. The only reason for people to use such a sick resource is to manipulate. Your kids will get there just fine, folks. And for the couples who use this, you can call and say you got there fine. Learn to trust each other its not that hard.

Date of experience: June 23, 2017

Thumbnail of user dana156
Michigan
1 review
15 helpful votes
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June 11th, 2019

My family all had life 360 on our phones. Until one morning while I was at work. I noticed my wife had been blowing up my phone for the past hour... wondering why the heck I had left work and was at a residence in a nearby town. Fortunately I saw the messages while it was still saying I was gone. I video chatted with her from work to prove the app was full of crapp. Yeah... we're done. Wiped it off my phone.

Date of experience: June 11, 2019

Thumbnail of user maddyb15
California
1 review
16 helpful votes
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March 16th, 2020

You. As a adult of one kid or more. Have been their age. Let them have their fun. Let them learn through experiences how do you think it's makes them feel. How do you expect them to talk to you bout things if your watching their every move. This doesn't create trust or boundaries but instead your creating children how to be sneaky and how to break the rules even more. Build trust with your kids not break it apart.

Date of experience: March 16, 2020

Thumbnail of user leahw82
Georgia
1 review
4 helpful votes
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May 6th, 2020

Has completely ruined my relationship with my parents because it shows me at random locations in the middle of the night when I was in my bed all night. I don't recommend this app to anyone who actually wants to maintain a relationship with their family.

Date of experience: May 6, 2020

Thumbnail of user jimmyr35
Kentucky
2 reviews
9 helpful votes
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June 16th, 2016

My partner was 50 miles away from where 360 said he was, performing a play, his phone with him. 360 showed him 50 miles away for three hours during the play. Then there was a seven minute trip to travel 50 miles, and his correct location has shown since. This makes no sense.

Date of experience: June 16, 2016

Thumbnail of user mrsd32
Minnesota
1 review
3 helpful votes
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July 11th, 2018

This app is awesome when working... however more times then not LATELY the app is so inaccurate. I will not update for hours even is you are in it. And it will tell you that "Location Permission Shut Off' but we haven't changed any settings on our phn. And it will turn on again overnight. I really wish you could get this app to work like it did when it first came out.

Date of experience: July 11, 2018

Thumbnail of user angelag91
Texas
1 review
2 helpful votes
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July 21st, 2017

This stupid app is causing me so many freaking problems, it says I leave work and I don't leave until my shift is over... It's causing my fiance and I to fight because he thinks I'm secretly seeing someone else while at work. Not cool at all. I'm a faithful woman and I'm not cheating on my husband to be. This app is a joke

Date of experience: July 21, 2017

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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