• Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 110th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
32
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How would you rate Life360?
Top Positive Review

“Great service experience”

Cherry B.
5/13/24

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Top Critical Review

“I have canceled this program, it wasn't need, unsatisfactory is the successful cancelation letter”

Shelly R.
7/24/24

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user shellyr274
Iowa
1 review
0 helpful votes
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July 24th, 2024

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Thumbnail of user billscherry81
California
2 reviews
3 helpful votes
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May 13th, 2024

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

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Value
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Quality
Thumbnail of user johnny9love
Wisconsin
1 review
1 helpful vote
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March 12th, 2024

I had been use Life360 for many years. It is working OK, sometimes bad. Get less functions than before, so Life360 want to force free user to pay. I don't mind to help pay... BUT $14.99 per month is way too much...!... If $14.99 / year many people don't mind to pay and Life360 will make a lot money... But ther're not that smart. So, may be Life360 think we can't live without... I bet some similar App. Will show up soon...!

Products used:
Life360

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Thumbnail of user stevenr2022
Canada
1 review
1 helpful vote
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October 12th, 2023

I ve been a client of them for many years. Everything good but if you are unlucky enough to experience issues, well their support is literally the worst.
Beside giving you answers that are very rude and useless, they truly have no clue what to do.
I had 3 subscriptions and i cancel 2 of them completely and downgraded the last one to the very basic.
Too bad because the app and accuracy are pretty ok (not great)

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Thumbnail of user peterm3044
Australia
1 review
2 helpful votes
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September 15th, 2023

Avoid this app. Have screenshots of previously visited locations updating throughout the day to say different locations. Hours can go missing with no records of locations. Customer service were useless and blamed the phone however same issues on multiple phones. Also location was reading perfect for every other app.

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Thumbnail of user danielb630
New Jersey
1 review
1 helpful vote
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March 21st, 2019

For any hacking jobs required no matter how delicate the situation is. I found out my partner was cheating on me while we were in the middle of a divorce battle and I got the leverage needed to ensure I went through it all unscathed. Tell him April sent you.

Thumbnail of user angelan1019
Virginia
1 review
0 helpful votes
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January 19th, 2023

Not dependable
I feel it will get a lot of children in trouble and adults with it's unreliable gps system They need to shut down this app. It caused me to almost have a heart attack when it sent a update saying my mother was going 85! I called straight away and thought something was wrong for her to be going that fast. And she said no way was she going that fast. My mom works five minutes from home said it took her 20 minutes going 85 mph. Really? Shows she is still driving when she is home. My Waze app works way better than this. Only if they did location tracking for family members then it would be on point

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Thumbnail of user scottc1989
Florida
1 review
2 helpful votes
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August 16th, 2022

What kind of business will not offer a partial refund even if you cancel one day after the annual renewal fee hits your credit card? Do not pay for any memberships to this app. Life360 gave no warning that a subscription renewal was imminent and charged my card as "Apple. Pay". It took the better part of the day deciphering and searching the internet for what this charge was pending to and after I found out and Life360 responded to me, the payment went through before I can go in and cancel my subscription. Not very forthright of them, so 'buyer's beware'.

Tip for consumers:
Don't use this app. It will drive you nuts.

Products used:
Life360 GPS app

Service
Value
Quality
Thumbnail of user kellyr866
New York
1 review
8 helpful votes
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February 19th, 2022

The accuracy with Life 360 is usually pretty good when it's working - but that's not often - they changed the format of the app that show dimensional objects, instead of aerial shots like it used to show. I am a gold member - doesn't notify you upon impact, like it states.

Also, I needed to change my billing and Apple ID, which they're not able to help me - which I find very hard to believe. So in order to continue to see my service as I am unable to sign in to my old account - I guess my only choice is to cancel my credit card, which is an inconvenience. Very disappointed in their customer service.

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Thumbnail of user shannonb278
Texas
1 review
1 helpful vote
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October 29th, 2018

It's really crazy how sometimes it works great and then other times it has me and my boyfriend about to break up.it used to work good, but something happens.In the photo below it shows him going multiple times through what is a lake. Obviously he isn't going through a lake to go to someone's house. There are tons of discrepancies. It has caused me more issues than peace of mind.

Thumbnail of user sherylc64
Louisiana
1 review
6 helpful votes
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May 21st, 2019

When my sister, brother-in-law, husband and nephew capsized on a boat, 911 could not pinpoint their location but Life360 could and it saved their lives! My phone took 1st responders right to them with this app!

Thumbnail of user lilithb7
Arizona
1 review
9 helpful votes
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July 9th, 2021

Anything the app is supposed to do, it doesn't do. It's just an extra trash app. It's supposed to track your family until each other where you are but the GPS always stops working always. My phone won't even track me. It says I've been home for like 3 months no matter what I do with the app. Then they want you to pay ridiculous fee just so that app can keep not working.

Tip for consumers:
Find a different site that will work

Products used:
It's an application not a material item

Service
Value
Quality
Thumbnail of user mstrd
Canada
2 reviews
11 helpful votes
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August 31st, 2018

For the life of me, I cannot figure out why this app keeps trying to update location even though I am in the same place for hours. Talk about a drain on the battery and not only that, its very intrusive as far as constantly letting me know it's updating location. Google maps or even Waze doesn't update as often as this thing. Not impressed.

Thumbnail of user cherylr1199
Texas
1 review
1 helpful vote
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November 7th, 2023

Used my gold membership for the first time ever. Locked out of vehicle. They said about an hour for help (I'm in the middle of town) but ok no problem. Then when the time arrived for my "help" to be there I got a follow up message that they would be there in ANOTHER hour. Again, in the middle of a busy town with lots of other services. I feel they are not sending anyone and simply waiting me out. Also, when I contacted them and said I was female, in a now closed business, and it would be dark, they suggested I call 911. Thanks f######

Service
Value
Thumbnail of user mrsa5
New York
1 review
4 helpful votes
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May 21st, 2017

Numerous errors. Always showing people leaving and arriving, set locations whenever the app feels like it. Also, showed a 96 mile trip (actually only 55 miles} driven in all of 2 minutes! Stay away from this website. This gives no true accuracy! Use alternatives such as Find My Friends.

Thumbnail of user paulaw61
Texas
1 review
5 helpful votes
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November 6th, 2017

If I want to know now where my child was 4 days ago, this would be a good app. As soon as I started paying for it it stopped working. More worried about little bats or candy corn falling down the page around Halloween then actually telling me where my 16 year old driver is. I've 'contacted' them twice and still no response.

Thumbnail of user brendac387
Nebraska
1 review
13 helpful votes
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November 11th, 2019

When we first downloaded in May 2019 it was very accurate & showed even the slightest turn or curve someone took. Last couple months it shows us quarter mile from where we are, shows my husband never leaves his office when he goes to lunch 3 blocks away, shows trips "as the crow flies" (rather than the route taken), and doesn't update location for minutes to hours. Not sure what's going on but I pay a subscription price, would expect it to be accurate.

Thumbnail of user mavisw7
California
1 review
2 helpful votes
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February 23rd, 2018

Okay. I get it that we want a perfect tracking device app. It's not going to happen unless you hire a detective to follow your loved ones around 24/7.

So far Life360 has been good and keeps me informed on the whereabouts of my teen. Agree it may not be accurate in location, but then again what tracking app is?

Thumbnail of user jessr68
North Carolina
1 review
13 helpful votes
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January 18th, 2020

The app used to work great. Now it's showing phantom trips that no one is taking. And showing members of my family in different locations when we are all in the same place. This never happened before. What's up?!

Thumbnail of user gulalais
California
1 review
0 helpful votes
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September 28th, 2018

It is a very bad tool
It creates problem fir families who are having mental health issues because this app lies your travel or location most of the times
Just another headache the creator was not providing peace of mind but headache to people

Thumbnail of user bradt19
Illinois
1 review
3 helpful votes
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October 7th, 2017

All teenagers know how to fool the app by using multiple devices. Everybody has at least two devices nowadays - a phone, a tablet, etc. So they would leave the ipad in a "safe" location, then turn life360 off on their phone and go have their adventures without parents knowing.

Thumbnail of user rosal338
GB
1 review
2 helpful votes
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September 25th, 2017

I have been using for more than 4 years. It helped me twice to locate my son's phone, lost somewhere in Kingston. Also let me know when my son reaches or leaves school. This was important when he was 11 but still good to know.
No big issues. Good app.

Thumbnail of user kristie105
Michigan
1 review
9 helpful votes
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September 12th, 2017

This app is ripping apart families!? Wow. Obviously trust was an issue before this app. We have 4 phones on this app. 2 married adults and 2 teenage children... no issues with app or trust! It's been great. I did notice tonight location is off on one child's phone. Not an issue with trust simply thought someone may have stolen her phone. Humans ruin marriages and relationships not apps!

Thumbnail of user jamiec577
New York
1 review
16 helpful votes
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April 12th, 2020

I have tried several spying and surveillance apps and none has been able to meet my expectations. Recently tried Life360 and their services are good enough for anyone in need of parental monitoring to keep an eye on their children's online activities. I have also tried Dark Age Technology; (w w w. Darkagetechnology. C o m / info at darkagetechnology. C o m), when I was looking for a way to get into my girls phone without her knowledge or installing any app. Their services are super awesome when it comes to all kinds of dark web hacking.

Thumbnail of user heidil29
Oklahoma
1 review
1 helpful vote
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August 24th, 2017

We have had this app for quite some time (several months). Unlike a lot of the reviews, we have not had huge issues with the location accuracy. It might be off a little bit, but no more than 1/2 a mile. We have the app on all of the phones in our family, which is 5 phones & overall are quite happy with it.

I also feel like a lot of the relationships in these reviews must already have issues because this app is in no way hurting our family or the relationship my husband & I have.

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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