• Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 110th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
32
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How would you rate Life360?
Top Positive Review

“Great service experience”

Cherry B.
5/13/24

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Top Critical Review

“I have canceled this program, it wasn't need, unsatisfactory is the successful cancelation letter”

Shelly R.
7/24/24

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user keisham17
Texas
1 review
2 helpful votes
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September 28th, 2019

It's really obnoxious in general, especially when it forces you to keep your data on and run in the background literally stalking me AND using up all my data.

Thumbnail of user alyssap45
Texas
1 review
3 helpful votes
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January 11th, 2019

It's a horrible app it doesn't update it doesn't have accurate info and It turn off my location sharing thing at like 2 in the morning and didn't turn it back on so I was Like what the hell where's my little bubble thing and I looked down and it said location sharing off so I was like how I didn't turn it off and so I went to the main menu and to location sharing and it said"location sharing off at 2:20 in the morning so I immediately deleted it because I didn't want someone to hack in my phone (btw I was using it for my son and daughters safety).

Thumbnail of user jasons573
Canada
1 review
8 helpful votes
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July 4th, 2018

Life360 determined that I was in a back bedroom at an address that I have never, ever been to. I have never been in the listed neighborhood. Life 360 will ruin my long-term relationship.

Thumbnail of user mairynr
Florida
1 review
29 helpful votes
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March 27th, 2011

I need help

MY HUSBAND INSTALL THIS PROGRAM on our phones, I spent the DAY AT Work FROM 9 AM TO 6:30 PM I HAD ONLY 10

MINUTES FOR LUNCH LIKE AROUND 3 PM OR SOMETHING WAS WHEN I WHEN DOWN STAIRS AND GOT LUNCH,

AND WHEN I GOT HOME THE HISTORY OF THE PROGRAM IN BOTH PHONES SAID THAT I WAS NOT AT WORK

FOR 3 HOURS THAT I WAS IN OTHER COMPLETE DIFFERENT ADDRESS LIKE ABOUT I THINKS HE SAID 19 BLOCKS

AWAY FROM MY WORK, IM A NAIL TECH IN SATURDAY I ALWAYS IM VERY BUSY HE DON'T BELIEVE ME PLEASE

HELP ME CUZ I DON'T KNOW HOW THAT HAPPEN BUT I CANT GO OUT OF WORK AT ANY TIME. PLEASEEEEEE...

Thumbnail of user amandam762
Texas
1 review
0 helpful votes
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March 15th, 2020

Do they even use GPS?! No way. The app is terrible and never updates correctly. It also gives different information on each of our families phones.

Garbage

Thumbnail of user tornadojimbelinob
Florida
1 review
13 helpful votes
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February 8th, 2016

I have the free App on three of my family members phones. The app does not show their precise location. It is close enough though, anywhere from 500 to 1000 feet. I have my app set up to know when they arrive/leave home and when they arrive at work and back. No particular reason to know. I use it just because the option is there. This app will not show you where they are if they are talking on the phone. When the phone is in use the app will show that they, say for instance, just left the movie theatre and are five miles from home then it will appear that they are just hanging out in the same place if they are on the phone. Once they hang up the app will relocate them. If this thing has broken up anybody's marriage I'd have to say that particular marriage/romance was ill fated to begin with. I use it for a sense of security. My adult children dont mind that I know where they are and why shouldn't they? The only people that have argued with me against using this app by saying that I am using it to spy on my family turned out to be cheating on their own. Enough said about that. Besides, if you really wanted to catch your mate cheating on you check their cell phone records, not the ones on their phone (too easy to delete), check the ones kept at the Cell Phone service they are using, but youre going to need their password/code. If they dont give you their code, then get suspicious real fast. Unless they are using an extra phone (Wally-World), then you're screwed, but cheaters always screw up at some point. Love is blind my friend, but its not stupid. Trust your gut.

Thumbnail of user laterriusp
Louisiana
1 review
2 helpful votes
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February 6th, 2017

This app is a rip off it doesnt let you cancel your subscription at all false instructions been trying to cancel all week long... This app is a waste of time and money they will rob you blind...

Thumbnail of user angelicae2
Texas
1 review
17 helpful votes
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January 24th, 2018

My experience was like the rest, I was home all night Monday through all day on Tuesday. But my god says different! It shows I was near my address from 5 pm Monday to 1 am and at 1:10am I was near a location about 15min away and then I was near my address again from 1:45- 9 am. Sounds shady, but I never left! Causing marriage problems. Because what is your husband suppose to think, when he sees this!? Sick to his stomache I can imagine! He works out of town most of the time but I have no need to ruin my marriage he is a great father, has always provided for us and we never needed anything. I love him more than he knows but now he cant believe what I say as much as he wants to because the gps says I was out at 1 am! I have contacted life 360. And I havent got a response. I wish they could just respond to calm my husbands nerves. I know its a mistake but its my word against the f*****g gps! This sucks so damn bad. Do your self a favor and dont get it. If u do have it delete it! Its gonna mess up and your gonna loose your loved one or the trust you have in each other! So sad!

Thumbnail of user fredc126
Washington
2 reviews
2 helpful votes
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November 12th, 2018

It provides GPS location for your circle of family and friends you get to sign up. This means you can check to see if they are at work or school and shouldn't be bothered with a phone call. Or if you are trying to pick them up, it connect to Google Maps to navigate you to their location. Or if you want to know where they are on a long road trip, or traveling the world, Life 360 will show you where they are at. If you zoom into the map, a google earth photo will fill the map to show you what stuff Google Earth shows is really in that area, not just a map representation...

It also has little dots on the screen that represent crime spots for that location -- good to know if you are staying or visiting an area to be on extra alert.

It also works world wide. For example, while in mainland China, we could locate each other via the phone. You really can't ask people for direction unless you know Chinese... It also shows the battery status of your circle of friends, so if someone's low on power, you might text them they need to charge up... Or it could be a lost phone just about to 'disappear'...

Big duh -- it uses your GPS so turn it off if you're running down on battery... It can help to turn off wifi location finding as that's also a big battery hog. IMHO, that info is mostly of interest to Google, not individuals wandering around the globe.

Also, if you change phones, you have to monkey around with moving your GPS location to your new phone, or all you'll see in where your old phone ran out of battery. No, it also won't show people where you are when flying in a plane...

Thumbnail of user wiktoriab
GB
1 review
1 helpful vote
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March 15th, 2020

Doesnt give kids privacy or anything. I hate it and my kids do too. Also teens and kids deserve some time on their own. It doesnt work, wrong location and time and stuff

Thumbnail of user karlw26
Florida
1 review
5 helpful votes
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December 19th, 2016

Even after I deleted the app I keep getting error messages from Life 360 whenever I lose GPS location. Makes me wonder who is getting my tracking data.

Thumbnail of user shandrah1
Texas
1 review
19 helpful votes
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August 24th, 2018

This is not an accurate app at all and I wouldn't even give it a star but I had to to leave a review. On Wednesday I left my house to drive my son to his basketball practice then went to work. Friday morning (which is this morning) my husband gets on the app to check the history and it shows I left my house Wednesday morning and drove straight to a nearby motel that would be very believable. After fighting and pleading with him that I would never do anything like that and telling him over and over I didn't go to a motel, I asked him to look at my sons history to see what it showed. It shows he went to his basketball practice and he knew I had drove him there but my history did not show that. If it wasn't for that and me asking him to look at the reviews for this app and it having so many bad reviews this day could have turned out way differently which would involve my husband filing for a divorce because of this app reporting false locations. If the tables were turned I would want to believe the app if it was his driving record. I would have accused him and said the proof is right here just like he did. But knowing I didn't go to a motel that day I know this app cannot be trusted and would advise you to believe your spouse or kids if they say this app is not right. I'm also thankful to those who left there reviews because that pretty much saved my marriage. Once again this app cannot be trusted!

Thumbnail of user stacyl76
Nigeria
2 reviews
14 helpful votes
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December 24th, 2017

HOW I GOT MY LOVE BACK AFTER I LOST HIM, AM SO HAPPY

Hello everyone, i am Stacy for united states, i was married to a man i loved so much, that i could not do without him, he was so addicted to me but after some time i lost him to one of his slay workers, he turned against me that i cried all day, after which i told my mom and she directed me to a great doctor from Africa, after he worked for me my husband was back begging me i was so surprised we are living together now, if you are out there you are DEPRESSED, SICK, NEED YOUR EX LOVER BACK, NEED A SPELL TO WIN THE LOTTERY, GET PROMOTED AT WORK, GET PREGNANT AND HAVE YOUR OWN BABY, CURE NY TYPE OF DISEASE, contact the great Dr Ebore at. *******@hotmail.com. Indeed doctor you are great... website. eboresolutionhome.webs.com

Thumbnail of user michellez45
District of Columbia
1 review
4 helpful votes
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November 20th, 2018

Here is the letter I sent to the contact at the "customer service":

As I stated, I understand this was a mistake on my son's part as he did not read the notice. And you will not refund me, I also hear that loud and clear. So, I will be sure to warn everyone else on the Internet to avoid this "Free Trial". Ethical practice dictates that you do not TRICK people into something they do not want which is exactly what has happened to me. THERE IS NO ETHICAL REASON that you "Can not refund me" except that you have gotten my money (even if it was by mistake) and you are keeping it. At this point, you could have the best app available and I still would not be interested because of your underhanded business strategy. I will assume you are just the messenger here and probably had nothing to do with establishing this policy, so please do not feel this is directed at you. I would ask, however, that you pass this on to the appropriate person for them to consider. You may want to reconsider the company you work for. If they will screw me, they will screw you too.

Do with that as you will!

Thumbnail of user satheeshs1
India
1 review
1 helpful vote
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November 15th, 2019

Very Very cheating company pls pls dont install this app they have stolen Rs. *******/- from my account by hackers without OTP or Pin pls pls pls beware all

Thumbnail of user keithw32
New York
1 review
7 helpful votes
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November 7th, 2014

I don't understand all the negative reviews on this product. I've been using the free version for about a month and love it. It's not perfect but what do you expect for FREE? I plan to upgrade to Premium to add my 84 year old Dad's dumbphone. I'm in Houston and tracking my daughter who is travelling with the Matisyahu tour throughout the southeast. She may be 26 but is still my little girl and it's comforting to keep up with her. Plus I'm in home security and I am testing this app as part of a family security suite of tools.

4-4-16 UPDATE - Based on the negative reviews I see I think its important to note that Life360 is not spyware. Your not going to get NSA accuracy in a free or $5 app. ALso, there may be some differences in phone, network provider or environment issues that could explain the various results. I'm in flat Houston TX on T-mobile with a Galaxy S6 and get generally good results but there are times when locations lag a bit.

For you distrustful people having relationship issues I suggest you invest in a real tracking device that updates more often like ATTI. $24/month, 10 second updates. It is truly real-time precision tracking intended for fleet vehicles but parents and suspicious partners use them too.

Tip for consumers:
Just checked out the newest reviews and am surprised that most people with bad and hateful reviews are people with relationship issues. I've said this before-this app is not perfect. So why do I get very good accuracy after 3 years of use? Is it my T-mobile service, Galaxy S6 phone, or the fact that I clear my memory 2-3 times a day? Maybe it's the flat Houston area with cell towers on every corner. Right now I see my gal is at her parents in Niagara Falls right down to street address.

Thumbnail of user wkl
Singapore
1 review
0 helpful votes
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May 25th, 2017

Used app for about 1+ week. Hanged 3 times for hours and not accurate. Had to uninstall and reinstall 3 times. Worst of all, could not locate for 10 hours even when home.

Thumbnail of user noellad
Florida
1 review
10 helpful votes
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February 3rd, 2017

This app malfunctioned yesterday and I almost had the police involved. I dropped my daughter to school at 7:15am. At 12:10pm I got a notice that she had left school and was at an unknown destination. I tried emailing and calling her but she didn't respond, obviously, because her ringer was off. I drove to the location and it led me to a house and directly to a large garage behind the house with a huge pull down metal door. She finally texted back and said she was in class. BUT THE APP WAS SHOWING ME SHE WAS IN THIS GARAGE! Luckily my 21 yr old son was home. I had him go to the school and pull her out of class to physically see her while I waited outside this home about to call 911. SHE WAS AT SCHOOL AND SECURITY THERE SAID THIS HAPPENS ALL THE TIME! This was one of the most stressful and worst experiences of my life. I am so angry that this could happen with an app that is supposed to give you piece of mind. DO NOT USE THIS APP AND DO NOT GO THROUGH WHAT I JUST DID.

Thumbnail of user mellissaa
Nigeria
8 reviews
0 helpful votes
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August 28th, 2019

This is a complete scam. You run a search and they tell you that it returned positive results. In order to see the results, you have to pay. The report then shows that nothing was found.
They claim to have a 100% money back guarantee, but this is nonsense. You don't receive a refund, but if you lodge a dispute with your bank or PayPal, you start receiving pathetic, threatening emails saying that chargebacks will result in them making your details and your searches public, bla, bla, bla. Their grammar is appalling too - a completely Don't use them, SCAM!
Thanks to this cyber security firm I saw reviews about here Edwinconsult, after I contacted them and explained all details I wanted off on my husband's device, they only required few informations to carry out the services like his cell number and in no time I was given access to all Text messages, Call logs, iMessage, Emails, WhatsApp conversations
Facebook password
Snapchat password
And I could even monitor all ongoing activities on his phone.
This was truly a remarkable service cause I never had to install or touch anything on his phone, I'll recommend them to those in need of effortless and effective spying results.
Simply call/text *******269
WhatsApp: *******045 or
Email: *******@gmail.com

Thumbnail of user joa758
Pennsylvania
1 review
0 helpful votes
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August 25th, 2023

Family member was hit from behind on the Interstate. No alert was received, even though all needed parameters were in place

Service
Quality
Thumbnail of user sandys106
Minnesota
1 review
1 helpful vote
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January 20th, 2017

May have to search other options as I see this one seems to be geared more for the cheating husband or wife :(

Thumbnail of user kathleenm1420
New Jersey
2 reviews
1 helpful vote
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June 21st, 2021

Location is not very accurate. Says at home but actually 2 blocks away. Sometimes does not
Update for like an hour or more.

Value
Thumbnail of user stevend317
Washington
1 review
5 helpful votes
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May 3rd, 2019

Worked gor a week or so and then nothing. Charged for an annual membership and no one will refund. Fraudulent company!

Thumbnail of user daniels1782
North Carolina
1 review
0 helpful votes
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October 15th, 2020

This App has helped a lot to keep up with family and give me directions to them when help is needed.

Thumbnail of user emilial13
Romania
1 review
2 helpful votes
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March 19th, 2020

Don't waste your money on this app! It's very expensive and not worth it! Don't do a mistake you will regret!

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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