Life360

I've had this app for over 6 months and only one day out of the complete time I've had it the app was down it's always accurate no problems

Recently thought we signed up for the free edition, to our surprise a few days later received an overdraft charge on a bank account we never use anymore and keep very little money in it. Somehow Life360 had charged an old card we had in Google, without the 3 numbers on the back being entered for a yearly subscription. Called Google, they were helpful contacted these people since they already have the money and they wouldn't refund it. We have canceled the account, so Google sent us a way to contact them and ask for our money. I sent a nice email explaining everything and get a reply that they had no way seeing Google Wallet so the CSR rep there said in her on words I needed to get "wit" them to get my refund. Call Google again and they are very helpful send me another letter that I can add to and forward to this so called company.
Hopefully they will get back "wit" me... lol I feel I have just had $69.99 stolen from me, that I will never see but will be giving Life360 daily updates!
PLEASE DON'T GET RIPPED OFF AS WE HAVE!

Company does not stand behind their benefits! My son was the victim of a robbery which included our vehicle, his phone and his wallet. With our Gold membership we should be eligible for a $250 protection. I emailed as required. Took them days to respond (after more follow up emails from me) with the claim form. Filled the form out and sent the CAD police report I was able to obtain. Again days go by and they tell me they need the full police report. Immediately responded that the full police report isn't available due to this being an ongoing robbery investigation. Gave them the name and all contact info for the detective on the case so they could verify. Continue to get the same canned response from Life360 customer service that they need the full police report and it has to be received within 15 days of the phone being stolen. Asked for the name and phone number of a supervisor. 3 days later I get a call on my cell phone with NO CALLER ID. It's Life360. Go back and forth with this "supervisor" saying he's sorry but there's nothing he can do that they need the full police report and it needed to be within 15 days. Asked to speak to someone higher up and he said there's no one higher than him and he needs to follow their policy. Explained that my son was a victim of a crime and I will get them the full police report as soon as the investigation is over. Told them this wasn't a simple "someone stole my phone from my locker" situation. Told him I'm sure he has the power to make a note in the file that the police report will be provided as soon as it's available to be released. He absolutely would not do this. IT'S OBVIOUS LIFE360 doesn't want to stand behind their product and plan benefits. It's beyond unfortunate that a victim of a crime is further punished because it is not possible to get the police report. LIFE360 should be ashamed. And I find it very interesting the supervisor called from NO CALLER ID. It is clear this company wants no actual contact with it's customers as you cannot find a phone number anywhere. So frustrating and defeating.