Life360

Called for roadside assistance, using their button/number in the app. Was on hold for over 30 minutes and when the call was answered, they said that we had the wrong number. So two of us us clicked the button/number in the app to try to get someone else to help. We finally got through after being on hold again for awhile and the guy was not helpful at all. He sounded like he was just waking up or not used to taking roadside assistance calls. He kept asking the same questions over and over again. Name, cell number, make/model/color of the vehicle, which tire was flat, were we in an open/safe area, did we want to be towed, was someone in the vehicle, did someone in the vehicle have a key to the vehicle, oh and my favorite-he asked us to give him the name/number of a local tow yard that we wanted him to contact. What the heck? L would slow down and speak and he would pause and ask the same questions all over again, saying that he needed the answers to complete his work order. I asked him for his name and/or employee number because he was not helping us at all. He ignored the question and asked one of the questions that he'd already asked - again. It was very frustrating, to say the least. Long story short, we stayed on the phone with this guy for over 17 minutes and never got any help at all. He even kept asking us where we were. We the highway sign to him and asked why he couldn't see the location on the app and he was short, impatient and kept saying that he would have to get a response via text to get the location. We were in a good service area and we never got the text from him and we finally just hung up. He called back and still the same, we ended up not getting any help at all with this guy. He made the roadside assistance from Life360 seem like a joke. I cancelled my subscription and I will not be renewing it. As a matter of fact, I would like a refund!

If i could leave no stars i would. Do not get do not use. Messes up constantly. Tired of it. Find different app