• Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 110th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
32
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How would you rate Life360?
Top Positive Review

“Great service experience”

Cherry B.
5/13/24

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Top Critical Review

“I have canceled this program, it wasn't need, unsatisfactory is the successful cancelation letter”

Shelly R.
7/24/24

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user rossc249
Australia
1 review
0 helpful votes
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August 11th, 2023

Doesn't provide up to date location information. It's 11pm, and still says I'm at a place I passed on the way to work at 9am this morning. If you are relying on this app to keep your kids safe. They'd be long gone by now. Uses excessive battery power.

Tip for consumers:
Nope

Products used:
Garbage

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Value
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Thumbnail of user tates2
GB
1 review
5 helpful votes
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April 30th, 2019

I had a feeling certain things were going on behind my back.
I needed to monitor my teenager and also to monitor a cheating spouse's smartphone.
I used the services of Spyfix6 (at) gmail (dot) com.

To gain Complete and unrestricted access to the information on the mobile device.
WhatsApp, Facebook, emails, SMS, photos, call logs, retrieve deleted files and chat

Thumbnail of user paolag2
California
1 review
13 helpful votes
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October 25th, 2014

It tears family apart! I was at my limit for Internet so I turned it off and was at my senior homecoming party and left around 10 to go eat and got home around 10:50. My mom blew up on me not believe me thinking that I went to go sneak off with my boyfriend and fool around. I would never do that I have too much respect for myself and I was with a big group of friends. Now I'm grounded and consider to be a whore all thanks to life 360

Thumbnail of user humang
New Jersey
1 review
14 helpful votes
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May 21st, 2016

Why? Because I don't have a life. Being 19, living at home and constantly tracked by my parents is my life right now. I understand the beneficial part of this app, but unfortunately I think it's more often used by parents trying to track their kids' everymove. Since my parents are so overprotective already, the only time I could go out is when I would tell a white lie, but with this app I'm never able to do that anymore, even though they said it would just be used once in a while for safety issues. Life is supposed to be fun and enjoyable as a kid and you should have some memories that your parents don't have to know about, however life 360 is none of the above. I'm sorry, but I truly believe this unnecessary app causes trust issues and allows unstable parents to raise unresponsible children therefore causing more harm than help.

Thumbnail of user sarahp349
Canada
1 review
0 helpful votes
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October 26th, 2018

This app falsely put me on a trip i didnt do while in the middle of a course i was doing at work. My fiancee actually went to the address it showed i went too where some idiot said i had lived there in the past (same name ironically but different person all together). He came to my work and questioned me about it. The fight escalated so badly it ruined my course, we nearly split up and I am now suffering with PTSD. The anxiety i have is affecting my sleep and my work not to mention adding undue strain in my relationship. If i had the resources id launch a lawsuit against this company. They have obviously not addressed any similar complaints of their random GPS issues and have no problem taking money from people. Disgusting!

Thumbnail of user christinah208
Texas
1 review
8 helpful votes
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May 24th, 2019

App worked wonderful first 3 months. After that I emailed (as of today 10 times) to support and got the same exact response each time. Not once did anyone help me correct anything. So basically I have reached out 10 times since May 11th and still today no one has reached out other than with a pre typed email saying let us know if we can help. My only person i track is my son who now has been removed from the circle. His permissions were on. On both the phone and the app... and still it says permissions off. The new version has been update and installed, re installed, uninstalled... i have lost count of how many times- useless. Can anyone recommend another app

Thumbnail of user adrianj43
Georgia
1 review
0 helpful votes
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September 26th, 2019

Make sure you hire a ethical hacker to get your job done for you. Captain spy is one of the most efficient tools for phone or any social media hacking. With this lovely little software you can remotely gain access over someone's account and check everything in a very short period of time. What amaze me about his service is the way he makes sure the target person will never know such is done. You can contact him through this gmail *******@gmailcom or text (*******817)

Thumbnail of user andreaw1018
Illinois
1 review
0 helpful votes
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August 25th, 2023

Life 360 has been saying I have been out and about in the middle of the middle at various places around where I live. I get up for work at 3am but now my ole man thinks I'm fooling around and when you go to customer support it will not let you send a ticket through. This app is janky.

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Thumbnail of user jamiem344
Texas
1 review
19 helpful votes
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January 2nd, 2020

This used to be a great app. Now it is very inaccurate and shows routes as straight lines. I went to two places far from my home yesterday and it says I never left. When I installed this app two years ago it was great - what happened?

Thumbnail of user roses280
Arizona
1 review
0 helpful votes
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March 21st, 2020

This app has ruined my kids and made them all try going behind my back instead of earning more trust. If you want to keep your kids sane and keep them trustworthy don't get the app and earn their trust other ways.

Thumbnail of user jasonn663
Colorado
1 review
4 helpful votes
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May 26th, 2022

My gf got this app for family. One night its said I left home 1am in morning but im still in bed. Then picks back up at 8:50am at location blocks away from home. Their are days I lose 10 mins of tracking. Absolutely horrible app

Thumbnail of user richardw255
New York
1 review
7 helpful votes
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October 1st, 2017

This app had me leaving the house twice and driving 3mi last night and early morning. Now my out-of-town girlfriend is doubting me and I'm defending myself. This free app isn't free... you pay for it in unwanted bull$#*! relationship drama.

Thumbnail of user cameronh71
North Carolina
4 reviews
15 helpful votes
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March 5th, 2019
• Updated review

So this app is continuing to piss me off by showing that I am moving when I am stationary. Ps if you go on the interstate it will only register my top speed. If your tired of this go to https://www.montivagantapparel.com/.

143mph
March 4th, 2019
• Previous review

It showed I was on the freeway doing 143 mph in a 65 mph zone when I knew i was going 75 mph and yet I can drive on side streets at 100 mph in a 45 mph zone but yet continues to be innacurate on the freeway.

Thumbnail of user tracis11
Pennsylvania
1 review
10 helpful votes
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August 19th, 2016

On many occasions this app has told me my family members are nowhere near where they are or have been anywhere near where it says they are.
1. when my kids went on vacation with my sister to WI to visit my parents, it told me my daughter was 2 miles away from my moms house at 6 in the morning. I called panicking thinking my kid had been kidnapped. Only to wake up the entire house, including my daughter who was sound asleep IN MY MOMS HOUSE!
2. It told me that my son (yesterday) was at school for a few hours and then within 5 minutes had moved to a location about 3 miles away. He doesn't drive and was at school all day.
3 it is telling me my son (same one) is 5 miles away and when I texted him, he sent me a text with his teacher and a sign. Written on it was, "elijah is at school right now" with a clock in the background.

This app is pointless and I don't know why i still have it.

Thumbnail of user keithv37
Virginia
1 review
5 helpful votes
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June 15th, 2019

Life 360 has provided very good service to me and my family. I just tracked my wife from Austin back to Houston. It gives you peace of mind when you have a relative that is driving alone and can track their progress. Sometimes Life 360 is too good, both my wife and my mom track my travels... The most important valuable use of Life 360 is the ability to track and locate our teenage son. Yes, "Big Brother" is watching our son... and I love it!

Thumbnail of user yourm42
Connecticut
1 review
3 helpful votes
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February 4th, 2020

Tracking children 24/7 gives them anxiety and makes them isolated while violating their human right to privacy. Get it if you want your child to resent you and to completely lose contact with your child after they turn 18.

Thumbnail of user gregm644
New York
1 review
1 helpful vote
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November 3rd, 2020

This app is crazy! It shows me stopped at an address that is WRONG and then when I turn my phone off it shows my phone is still on! Tracking is very spotty and causes trust issues. Don't use it! You will be sorry!

Thumbnail of user angeliao5
Australia
1 review
0 helpful votes
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October 28th, 2021

We had a family member threatening to take their own life. 360 helped us save them by being able to track them and being able to pass this information onto police. Just thank God on this day they had it turned on. Thanks 360

Service
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Thumbnail of user pennya152
Washington
1 review
0 helpful votes
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July 31st, 2022

I tried to sign on again and they say my email is already being used (by me!). I enter my email and they tell me it's being used! I cannot call them and they are preventing me from using their app which my husband and I have used for a couple of years. This is so unkind! We are 77 years old and want to be able to check on each other.

Thumbnail of user noahg60
Illinois
1 review
3 helpful votes
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October 28th, 2020

I'm a teenager, my parents have this app to track me. This is fine, however, randomly it will say I'm moving and driving across town when I'm at school. This app also says I have turned crash detection off and made a 20 minute trip to town in a matter of 8 minutes, absolutely ridiculous. Not only did I have to explain to my parents the situation, but they are also suspicious of me because it has never happened to them. This app sucks, they need to fix their issues with crash detection and location accuracy. I shouldn't have to explain what happened because this stupid app decided to glitch out on me.

Thumbnail of user terrys332
California
1 review
17 helpful votes
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September 2nd, 2018

I left my husband of 25 years for this man I fell in love with. We have 4 kids but left my family for this man. Obviously, because I did that, he has fears that I could cheat on him too. He uses Life360 to track me. I was having a business meeting with a man at Peet's coffee but during the meeting, the app showed that I left the coffee shop for 7 minutes. My boyfriend, the man for whom I sacrificed my 25 years of marriage for, ditched me because the app showed that I left the coffee shop for 7 minutes thinking I messed with this business colleague somewhere outside a few blocks in the car. For the last 2 months, I have been having doubts as to whether I made the right decision or not. I prayed that God would lead me to the right path. The app determined my fate. I do not know whether to blame this app or not, but my husband of 25 years sure is happy to have me finally back.

Thumbnail of user gabbyb14
New Jersey
1 review
6 helpful votes
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March 20th, 2020

Children need their privacy. If a parent is worried about their kid sneaking off, they haven't raised them right. Many bad parents have also used this app to control their kids. If kids get in trouble for sneaking out or being places they shouldn't, they can learn from the mistakes. Kids also need to learn how to become an adult!

Thumbnail of user singeethama
India
1 review
22 helpful votes
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August 4th, 2016

Q: life 360 app showing that she was in Hme, but she went out to market. How can it shows that, is there any way like using same app in other phone like which we use home moblie. Can I get any urgent answer

Thumbnail of user elizabethr75
Utah
1 review
16 helpful votes
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February 19th, 2016

This app keeps track of my husband and I, but it never can connect with my kids. That's why i got it. I'm going to uninstall it. It's pretty much useless.

P.S. I think some of the outrageous reviews on this page are fake.

Thumbnail of user erinc769
California
2 reviews
3 helpful votes
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October 30th, 2022

I definitely don't recommend this service they charged my card for a monthly service plan 4 times then when I tried to email them about it and sent my receipt in I got no response the number on the website is wrong so you can't reach them in today's world I refuse to have a company who can't even be trusted with my credit card and you can't reach know the location of my family it's creepy do better

Tip for consumers:
Please don’t use them and trust them with your families location they charged me 4 times in a month for a month plan I emailed the receipt and complained 3 times and I got no response from them so I tried calling the phone number on the website and it was wrong so I’m not trusting them with my sons protection

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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