Life and Home

One of the four solar disk lights did not work. I called James in customer service and explained the situation. He quickly resolved the problem and a new box will be shipped soon. I'll write later as soon as my front walk is lighted again.
Jon L.

So I spent a couple hours deciding things to buy to get free shipping over $35. After my cart was complete and all items were eligible for free shipping... the site says my shipping fee was $50. I contacted customer service and instead of honoring the price, they changed the item that was marked incorrectly online to "sold out." If that is the best you can do for customers, no wonder there are such bad ratings.

We ordered four exterior GE light bulbs and two of them didn't work. One arrived broken and one had been used and repackaged. I requested a replacement but they would only offer a credit and said that I would need to order from another vendor as if questioning my integrity after I supplied them with photo evidence. Now I have four outside lights and only two bulbs. What a hassle. They are obviously not serious about customer service and Google Express. A joke, really

This is my favorite online hardware store! They have a great selection, competitive prices and wonderful customer service. This is a mom and pop shop that has been around for 30+ years in Brooklyn NY, and expanded into the online business. I like supporting small local businesses.

Bought 2 of the same item - canning racks. I deemed them unsafe. Free return is ONLY if defective or damaged. Customer satisfaction is not part of the deal. You just keep receiving an email that if you return it, you are responsible for return shipping even though their ad states "free shipping - free return". Would never recommend this seller.

I don't understand the one stars and five stars, seems to make no sense. I had a problem with an item, and they fixed it immediately. I give this company five stars because it's ALL about customer service! A+ Thank you, great job.

I bought a product that didn't match the description on the site, kindly brought this up with customer service and they were unapologetic, and insisted I would have to send the product back on my own dime. It cost me 1/2 of the total price of the product just to mail it back and when I did they only refunded me part of the price I paid for the product. When I brought this up to customer service again they simply ignored me. Please don't support these folks, bad business practices should not be tolerated or supported.

Ordered item from Walmart, received yesterday, can't return item to Walmart must call. I called, must send product back to them and I must pay shipping... Well the shipping will costs more than the item. Don't understand why it can't just be returned to Walmart. Service sucks... All the guy on the phone can say... That's our policy.
Won't be buying from this company ever again.

I made a purchase totaling $57 through the Sears website. Item was shipped from Life and Home. It was not what I believed I was purchasing, so I tried to return it. The shipping to return it was going to cost $56. I've never purchased something online that didn't have free shipping on the return. Otherwise why would anyone take the risk of buying online? We are just spoiled by amazing companies like Amazon. Life and Home responded with this statement "There will be NO restocking fees deductions but, shipping charges will NOT be refunded nor, we can issue you a label." Felt like they were rude, didn't care at all. Will never use them again and recommend no one else use them.

Purchased a over the fence automatic waterer for my horse stall. When it arrived it was only the bucket With the holes in it. No parts to make it a automatic waterer. The price was just a couple of dollars less than other stores. When I contacted them they said they just sell the bucket? That doesn't make sense. No where did it say bucket only or replacement part. They expected me to pay return shipping. The shipping on that size item would cost as much as the purchase price. Very sketchy. I will not do business with them again. I would be cautious when buying from them.

Ordered a breakable product around Christmas time. Packaging totally inadequate. It took just over 30 days to arrive as it was Christmas time. Product was damaged beyond repair. Customer service response was "you're outside the 30d return window, sorry". Response takes no account of the fact packaging was materially inadequate, shipping (as organised by LifeandHome) took a month to cross the US nor that the high volume Christmas period slows things down. Avoid this company.

I purchased 3GE reveal 40 W decorative bulbs. After a few days one burned out and when I tried to remove it it broke off so now I have the stem stuck in the housing and I'm afraid to try to get it out. Is this a joke? These bulbs were made in Hungary.

After you order a product from Life and Home they will ask you to write a review, but if your review is negative they will not post it. They have a lot of fake reviews. I ordered the Poolmaster 70-282 Pool Pumice Stone and not only does it not work, you can purchase it for under $2.00 at Walmart or on Amazon...

To be honest I was hesitant to place a new order based on the bad reviews. But because of the best price around I decided to give a shot. And I am not disappointed. I received email confirmation as soon as I placed the order. Next day I received a thank you note from one of the co-owners. My order was shipped via FedEx in 3 business days. Also I received another 3 emails when my order was shipped providing me with a tracking number, when it was out for delivery and when it was delivered. Can't wish for a better customer service. All as expected. Keep it up Life and Home. Thanks a lot.

Ordered a product in March, which did not work. Called in April, and they said they would ship a replacement. Never did and never marked it down.

They are liars and game players. Only use this company if you like crap people.

I had a problem with a product & it looked like I was not going to get it resolved, but James really came thru with great customer service. He took a lot of extra time & effort to solve the problem. Thank you, James! A very grateful customer.

TERRIBLE! I ordered from overstock and they are a "marketplace seller". I never received my package as stated by UPS. Contacted the seller who has been "investigating" for over a month. Their response is "UPS says the package was delivered". I run a business from my home, receive packages daily and am home 90% of the time. This package ($80.00 knee pads) was not received as I stated. Instead of Life & Home being a mature responsible seller and filing a claim with UPS and/or resending my order like any other reputable company would do (Amazon, Wayfair, etc) they just ignore me and give me an attitude like I am trying to shiest them out of $80.00 knee pads! Ridiculous. I finally spoke to a Superior at Overstock who has refunded my credit card. I advised them to get rid of this Market Place Seller as they make Overstock look bad. There is a reason this is a "start up" company not going anywhere! Avoid at all costs!

Ordered a 2-pack of Tramontina fry pans from this "company" using Amazon. The pans arrived with the bottom pan scratched due to poor packaging. So, we contacted Amazon for a return and replacement of the order, clearly indicating the problem was due to poor packaging. A new set was sent. However, the same issue occurred with the new set. We contacted Amazon, who refused another replacement and referred us to Life and Home. Their manager did not care whatsoever that Life and Home sent us two sets of defective pans, despite it being their packaging that caused the problems. As other reviewers have indicated, Life and Home has no ethics and makes a mockery of the concept of "customer service". By the way, Amazon also should be ashamed of themselves for (a) not supporting a long-time Amazon customer and (b) using Life and Home as a vendor. My advice: never order anything from Life and Home. Ever.

I ordered a wreath hanger from this company through the Walmart app. I ordered on November 25 and it is now December 8. I have watched this small package of 1 item go thru Ohio, I love in Indiana, when I seen it go to Columbus I thought it would finally make it. Nope it is now in Mississippi! Do not order from this Company if you don't want to wait and wait and wait for a small something!

Unfortunately I did not read reviews before ordering. I requested to cancel an order, they said they couldn't cancel because it had shipped, that was clearly not true. Integrity and honesty is lacking in this company. Order from any other company but not this one.

Wish I did the research before. I ordered plant rail brackets on Overstock - welds incomplete and the bracket screws weren't even as long as the brackets depth and didn't include nuts to secure them. Because I didn't try to assemble for 30 days, they basically said "sucker" and wouldn't consider a return due to their 30 day return policy. Made no attempt to right their quality wrong with screws/nuts. Zero quality and customer service

I ordered a 43 lb bag (15,000 sq ft) of Weed and Feed from Walmart. The item was shipped by Life and Farm instead and what came was the 15 lb bag (5,000 sq ft). I was charged $40.43 for a bag that I could buy anywhere for $21.59. They said that there wasn't anything they could do. I suppose I should have known something was up when it was approx. $10+/- cheaper than other stores but I just thought it was on sale. Rip off!

I ordered through Walmart a small fence. I received it and I wanted the fencing to have smaller holes and wanted to return. They said I had to pay for return shipping and insure and I could not return to Walmart. Very poor practice in my opinion.