LifeLock

I've connected twice for a live agent regarding concerns. The first agent cam online then asked for a code which I had to log into another side of the site to obtain the code, by then, 30 seconds had gone by, the agent closed the chat. I am trying again but it's been 10 minutes waiting for a live agent. Ridiculous.

The absolute worst customer service in the world! I would never recommend this company to anyone. I called to do something that should be simple. My first phone call was at 10 AM. My last phone call was at 7 PM, of the 12 people I spoke with only one of them completely understood the English language, six of them hung up on me. Only one of them understood what I was trying to do. They spoke poor English, and they might know the English words, but they couldn't put them together in a sentence in order to understand what they meant. I was reporting a death and needed to close the account, I needed the information on where to send the death certificate to. It took 9 extremely frustrating, excruciatingly painful hours, 12 phone calls & 2 chats to reach a human being that understood the English language and could solve that problem. It took him a total of 10 minutes to completely get the info & submit it. No one should ever have to go through 9 hours of pure hell to report a death and close an account..

I upgraded my membership from standard to advantage. In doing so LifeLock changed my membership ID and so forth. The changes caused me not to be able to lock my credit file. After calling support seven plus times issues still unresolved. The technical support personnel keeps telling me the case has been escalated and that someone will call me. To no avail no one has called. I'm still unable to use a feature that I am paying for. Poor customer service and technical support. English of those you speak with is an Asian thick accent which prevents good communication. Don't use LifeLock because they do not value their customers. Bad business!

I have to say this is the best investment I have ever made. I got this service for $10 a month (basic) after having my identity stolen twice. It is worth every penny. I get email and text alerts whenever anyone tries to open up credit using my personal info including SS#. I have applied for credit twice and twice they alerted me. One time before that there was a false alarm because the number was close to mine. If you want to protect yourself, make this one wise investment. You won't be sorry.

Pls do not use LifeLock, save yourself time and energy when you try to cancel, they say they will and then they continue to charge you. I cancelled May 2022 and still going through it. I called in sept 2022 to tell them the issue, they agreed with me, said they would refund and cancel my service... guess what? They didn't! No refund and NO CANCELLATION! Going through credit card company now to start a case against them. They're supposed to stop this sort of stuff not instigate it. Dreadful. Shame on you Life lock!

If you have both Lifelock and Norton, try to cancel only Lifelock. You will spend hours on the phone, listen to their excuses, be offered discounts, be transferred from department to department, be promised you will get a return call from a supervisor (which never comes), and end up unable to cancel your membership. After this experience, I would really like to offer a review of less than 1, they don't deserve that high a rating.

Ok, I swear I don't work for Credit Karma. It's just after several months of using both services I'm baffled by the fact CK actually shows changes to my credit score and LifeLock doesn't. Oh, LL will e-mail you once a month to say your "Monthly Credit Score is Available!" But it doesn't change. I'm inclined to believe the former service more, considering all the financial factors in my life. Generally it just seems like the former service is more on the ball with various things. Why am I paying $22/month for something that isn't really doing much?

I have my identity stolen along with my money three days ago, I called LifeLock to have them investigate the case, first thing they said sorry it's not an identity theft. I got $10,800 stolen from me, and all LifeLock did said sorry after 14 years of been a member funding a major scammer company lying to people that they are protecting up to one million dollars. Save your money don't trust LifeLock, they are thieves and scammers!

LifeLock don't waste your money! My bank account which was registered with LifeLock as was my debit card which supposedly under their insurance policy supposed to reimburse stolen funds. So long as you don't voluntarily give out your information. Long story six months they made me sign affidavits go to the federal trade commission Police Department jump through multiple hoops. In the end they transferred me over to the insurance department Sedgwick denied we do not cover cyber attacks. I called Life Lock as a new customer and I asked the young lady on the phone do you reimbursement cover bank accounts yes! Do you cover being hacked yes! That's funny I've just been denied. I have tried calling the insurance company Andrea TInnon *******493 still holding my breath. I've reached out to Life Lock nothing. I have been a member for over 10 years if I could only get back the money that I gave them would be more than what they have done for me. LifeLock is a fraud they steal your money.

Norton 360 premium 1 kept pushing an upgrade to Lifelock. We chose to upgrade to LL Advantage for $6.50 for rest of current subscription (221 days). 3 hours later; 1 chat session and 3 phone calls we were told we would have to reinstall and lose all our accounts and passwords and pay $99. They kept trying to enter different credit cards to not bill us after we've always paid recurring subscriptions through PayPal for the last 14 years. Don't bother trying to upgrade to LL. Way too painful.

Called with problem on my Mac. Tech Rep had me on the phone for almost 60 min. He kept referring to his Supervisor while keeping me in hold. Never fixed the issue. Hung up and called back. Kept on hold again for 20 min no one ever picked up!

I had a subscription with Life Lock and wasn't happy with the results so I let it expire in 2021. I used my AMX for this account. I have several credit cards that I have reoccurring charges each month on for cable, internet and a few other things around the house.I was checking on my Capital One card and noticed I had a reoccurring charge for LifeLock for the last seven months.Long story short,my Capital One card had been compromised. Someone had opened an account with LifeLock without my name,address or zip code! LifeLock never had this card on file. So one of the excuses I was given they reopened my old account didn't have any merit.But it was opened in someone else's name and email with my credit card.
I couldn't get much more info than this.My credit card company has open an investigation as well as LifeLock. So much for Norton Security!

I HAD been a member for 3 years whenever I would recieve an Alert I could never talk to an agent. It's the same recording over & over they are having a high volume of calls doesn't matter what time or day same recording... Dont waste your money! Today I called 5 times on hold one of the times for 47 minutes I finally hung up called back 38 minutes on hold etc... canceled my membership. Not sure what I was paying for?
They can't even answer my calls or explain why I got an alert. Someone is making money off a service they don't provide.

I have a lifelock on me under my mom and I can not take it off. They tell me that I need her account to pull out. It is downright dangerous because I did not consent to the track, yet it is happening to me. All they tell me is that they need her information to take me off, but if I didn't open it obviously I don't have that information. It's incredibly dangerous as they won't let you take it off.

From day one of getting life lock I have been trying too get into my account with no success! Called several times and gave them all my identification. I wrote down my password so I know it is correct, still they are telling me it is incorrect, I know it isn't. I want to cancel, but they won't let me. They want me to fax them my ID. I am very nervous about it. I am a senior citizen my income is limited, I don't know what too do. I think they deceive people if and when I do get into my account I WILL CANCEL them out. Never again will I deal with Life lock

Just called and spent 30 minutes with customer service rep. Very difficult to understand, ask where he was and said Phillipines. Great, now I know why my acct has had a breach. Had a fraud alert about opening acct at a payday loan Co. Told them it wasn't us and he said ok, fill out credit report. Should get response in 6 weeks. Seriously? The point of us calling is so they stop the fraudulent activity... Gonna cancel service since I have to do all the work protecting my acct anyway. Horrible horrible. If I could give them a - star I would.

Save yourself some money and don't pay for LifeLock. Basically all they do is give you credit monitoring service which pretty much the same as what the credit bureaus provide http://www.equifax.com/credit-watch-gold/ - but all those credit monitoring services don't help you at all if someone charges money on your existing lines of credit or takes money out of your bank account, which is what I am most afraid of. So what I did was put a freeze on my credit report which only costs $10 and you can read about it here http://www.consumersunion.org/campaigns/learn_more/*******indiv.html
But it makes it so new lines of credit can't be taken out, which is better than what LifeLock and those other guys offer. And if you don't want to do that, you can get a free credit report every year (the Government requires it) from here https://www.annualcreditreport.com

So there you go--I just saved you all that LifeLock money! Go out and buy yourself a car or something useful with that money.

They do not prevent fraud, nor do they catch any of your account activities. I've had two credit cards stolen and used online, and I've had personally open accounts and had credit checks for loans. Life Lock did not catch any of them, or if they did they never notified me. Lastly, I cancelled them in July 2021, and suddenly they renewed my account in March 2022 and began charging more money? I tried calling them to tell them that they were cancelled in July 2021 and to refund my money for charges in 2022. They stated that that they will cancel my subscription again in 2022, but they refused to refund my money. Had to go too my credit card to disput charges and block merchant to prevent any possible re-occuring charges. Bottom line - don't waste your money on a company that was subject of a class action law suit were they failed do what they advertised to do and resulted in a small check payout to past members.

I am a disabled senior who subscribed to lifelock, I lost my job and my home and called to cancel my subscription... then 2 weeks later I was automatically charged for another month? I called again and they said sorry and would cancel again ut? They do not give refunds!
So I had $79 for food this month and they took $25 and said that I shouldn't be charged again next month?
Very poor business and the poor suffer!

Im on the phone with customer service and they refuse to cancel. They are stealing money from my account and will not stop. This is a fraudulent service. Buyer beware, steer clear

Like so many companies, they bait you with a low monthly fee and then do NOTHING! When an account was opened in my name, Life-lock said they only would notify me if the bank used Equifax for their credit report. THEY ONLY MONITOR ONE CREDIT BUREAU. When I started with them the fee was reasonable. It has more than doubled in recent years and now they want more. Following my recent experience with identity theft, they tell me I didn't get an alert from them because I am not paying them enough. I need to double again what I am paying. Even then, they will only spring into action once money has been stolen, the mere act of opening an account does not trigger action.

I should have known that this was yet another scam when they wouldn't open the account until I provided them a credit card to auto charge renewals.

Lifelock openly joined norton.
What a scam, the fox has now joined forces with the farmer to deceive the public.
The crooked cop is colluding with the robber for purpose of job security...

I cancelled 4 times and they still billed me. Unless you plan to use this service until you die or until you cancel your credit card; you can not cancel. They won't let you