LifeLock

I got life lock for my children and myself because of fears of fraudulent attempts at our identity. Well for some reason they had problems taking the monthly "payment" for one of my children. So I fixed that and then changed my card thinking it was the card I had used. On my third payment I get an email saying that one of my accounts, the payment could not be taken. So I call that same day and spoke with agent who looked at my account and said everything was fine. Then five days later I receive a phone call from LifeLock saying that I still owe for one account. So I call the up right away and spoke to a lady who told me one of my accounts had not been paid. So I ask to speak to the supervisor and he told me first that my daughter's billing date was on the 29th when I knew that was not true because when I signed up my kids and I all had the same billing date on the 25th and then he changes it and tells me they tried to process her payment on the 25th and it did not go through so they tried again on the 29th. Moral of the story be careful who you trust. Not everyone's out to help you.

I got LifeLock due to concerns for previous fraudulent charges on my account in the hopes there services would protect me. I was deeply mistaken. The setup is fairly simple with alert text messages if a charge is made passed a certain amount on any of accounts you register on their website. However, the accounts you register are not routinely monitored. What brought this up to my attention was when there was a fraudulent charge on my credit card since I check it routinely via my phone app. Simple enough to contact my credit card company to inform them, but I was surprised I had not heard from LifeLock. I logged into the app not noticed that none of my accounts were updated in the past month!

I contacted their customer service which was a terrible terrible experience to say the least. Over 40 minute wait time to even talk to someone, after which he was "unsure" why this happened. I then requested to cancel the services since there was nothing they were doing that I couldn't do on my own, not to mention I was better at looking at my credit card statement than their once a month way. The representative then said he had to transfer me to another department to cancel the services. After waiting over an hour and still not hearing back from the company, I finally hung up. I am going to cancel their services by having my credit card company decline their monthly charges because it is impossible to reach someone. I can only imagine how much worse it can be if I actually need legal advice from them or assistance to manage an identity theft.

This is a scam service. Please learn from my mistake, stay away from this company. You will only be wasting your money.

I was scammed when I tried to cancel my membership. Today was the 2nd time I called to cancel.

The first time I called, they told me they did cancel it, and they would not auto-renew with my credit card.

Today I noticed, to my surprise, they auto-renewed my membership, after they said they wouldn't!

So when I called today, the person started a script, asking me to verify my identity over and over, and then instructing me not to cancel until closer to the date that their 60-day guarantee would expire. He kept repeating his script, talking so fast I couldn't get a word in. After 44 minutes on the phone with him, I just gave in, so I could get off the phone. He wore me down

I called back again, this time my third attempt to cancel my membership, and this time I kept repeating the words "I want to cancel. I want my money back". This time it took 15 minutes, and I was given the same script, but this time I was ready for them... I demanded my money back. I demanded they cancel my membership... and they fought against me, but this time I prevailed and they gave into my request,

They do nothing you can't do for yourself. Get this service if you just want to give $37/month for doing nothing. Very, Very Dissatisfied!

If I charged Life Lock by the hour for the TIME THEY COST ME I'd be a millionaire. This company was recently fined by the FCC and by federal judges in numerous states and I can see why. First of all, they pretend to be the consumer (you) and repeatedly place "fraud alerts" on the 3 main credit reporting agencies as well as all of your cards and automatically "renew" said alerts every 90 days. This not only prevents you from obtaining new accounts at places you might want to open, but it makes the major credit reporting agencies AI apparently think you're a fraud risk. Next, if your wallet is stolen and you "make that simple call to Life Lock," they'll simply cancel every single transaction on all of your credit cards and bank accounts from that day's date on back for several months causing you more harm than good. You'll have charge backs out the wazoo that you can't even count not to mention the DAMAGE YOU DO TO SMALL BUSINESS. So that $5 cup of coffee you purchased from the local coffee shop actually costs the coffee shop $50 in time, fees, taking pictures of old receipts and then their card processing service decides to give them the boot ALL BECAUSE OF YOU. Try calling your card company and straighten it out? GOOD LUCK... Life Lock doesn't care who they hurt. They just create charge backs on literally everything. All your subscription boxes and subscription services are STOPPED COLD WITH NEVER-ENDING WORK TRYING TO REACTIVATE. Add a new form of payment? Forget it, you bought LIFE LOCK so literally EVERYTHING YOU OWN IS FROZEN. Life Lock doesn't do a thing for spam, identity theft or anything else. It only places repeated "fraud alerts" on everything you own, freezing up all your accounts and all your money. With all this mess and your regular accounts fighting these erroneous charge-backs, your credit at wherever you had any is now RUINED along with your reputation.

I signed up for LifeLock and felt like it didn't do anything. Save your money.