Lighting Supply

I was so thankful that I had found your site. However, once I received the wrong diffuser size I was very disappointed. I called customer service immediately, but they didn't seem very sorry that your online site didn't display the side width of your product. The length 24' was perfect, however, the side length wasn't 5' which is what I needed. Please add the width to your online site description so this doesn't happen to another customer. Now I'm out the price of the diffuser and the shipping.

For paying an extra $50 to ship 8' tubes (which I have no problem with) they should have been packaged better than being jammed inside two 4' boxes taped together. I bought a full case of 4 LED tubes and they were in the original box and packaging inside the outer "packing" yet the plastic tube was broken and cracked on one of them. If I had the time to return it I would have but since it was still intact and the job was very high priority I had to go ahead and use the cracked one. VERY disappointed in the poor quality packing and the choice to use UPS to ship. I get FedEx packages all the time in perfect condition and UPS destroys everything they get their hands on. I would have been happy to pay more for FedEx or at least get decent packing for the $900 order I placed. Hopefully I will be able to find similar products elsewhere, I would hate to have to buy from this company again

- Original -
Biggest concern was that I couldn't really tell when I'd be able to expect the order. I really want to be anti-Amazon and that was my biggest hold up. So far everything was perfect on the website.
- Update -
I think when I was checking Amazon vs when I got the lights from you, the delivery was 1 day later than the expected date Amazon was advertising. 1 day is nothing I'm concerned about. Since I didn't see an estimate on your website I was nervous it was going to be weeks later. Great Product! Great Service! Thank you.

I tried to order 8 bulbs online but somehow the quantity got changed to 2, and I didn't notice until my order arrived. I called customer service to order the remaining 6 bulbs and asked for free or discounted shipping since I intended to order 8. The representative was very polite but said he couldn't help me out. So I reluctantly paid $12.95 again for the 2nd shipment. Not sure I will order from this site again. If I do, I will definitely be sure to triple-check my order is correct.

2 of the items I purchased will have to be returned. My purchases were specifically for tube lights with plastic end-caps, so photos were crucial. I purchased a Satco lamp based on the photo that showed a plastic end cap. However, when I received the lamp, the end caps were metal. I re-checked the item I purchased and it appears that while the initial photo showed the product with a plastic end cap, all subsequent photos showed the product with a metal end cap. This should be corrected so that another purchaser will not make the same mistake.

I'm very glad that I agreed to participate in this followup review, because I think that there was a glitch in the shipping. I had forgotten that I even made the $34 order, so when the tickler e-mail came asking for review, I realized that I hadn't received the order. After waiting a few more days, I called the vendor to ask for the tracking info. They sent me a nice e-mail with tracking information showing that the order had only just then been sent. After that, the order came promptly.

Found pretty glass shades for my chandelier that are reasonably priced and look like they'll fit based on the specs & fitter description. Hopeful they are what I think & they arrive in tact! Based on the $10 fee for oversized items I assume they will be packaged securely for fragile glass items. So far so good.

They arrived in 4 days, well wrapped & in great shape. Yes they are what I thouoght they were & they are beautiful. I am thrilled!

Well satisfied with the service at lighting supply company looking forward to do business with you in the furure. (thank you Jim. Ballard)

Used the chat method to confirm if the ballast I found would work in lieu of the one I was looking for. Was told it was a different ballast (duh!), that wasn't the question. Finally got my answer but it was like herding cats...I placed the order only to find it locally for substantially less. I called two hours after placing my order to cancel it, was put on hold for a long time, and then I was told it wasn't picked up by FedEx yet but would be soon I could not cancel it.