LinCare

I work at Lincare. I have witnessed harassment and bullying. We have had 3 employees quit because of the harassment. One employee in particular has quit. She cared about the patients more than anyone. She was made fun of. Talked bad behind her back and in her presence in front of coworkers. She would cry at her desk. It got so bad she quit. Now she doesnt have a job and no income. She was too afraid to speak up. Afraid of what these three coworkers would would say. I hope she is coping. With her life. Not fair she quit because of the toxic enviorment.

After 3 years, instead of repairing two defective oxygen equipments they knew/were advised about/September 17,2021, with no prior notice/Lincare informed me by phone November 3,2021 that they terminated their oxygen services, in breach of 5 year Medicare contract, and transferred the ownership to the defective oxygen concentrators to myself, without my consent and against my written Objections. The POC diagnostic repair cost is $1351, the state the POC was delivered to me and not used, the standing oxygen concentrator product charcoal dust in the cannula, both medically unsafe. POC has Dirty filters, both main and microbial, not changed after prior beneficiary usage, dash board computer defective and compressor defective. Watch out for Lincare oxygen concentrators! Prior Hrs Usage, Oxygen concentration compliance above 90%, filters change and sanitanization, the lack of which could make you sicker not healthier.

It seems like all have been said from all the unhappy customers... I ordered supplies from them 3 weeks ago, still don't have it. I called back, 1st person gave me another # to call because they don't deal with supplies, 2nd person told me to call the 1st person and said 1st person should have read the notes in my file. 3rd person had no idea what the problem was. 4th person was out of town, 5th person - went to voice mail. I'm back at square 1 40 minutes later, and LIN-DON'T-CARE continues to get the 1 star!

Price gouging. Recently I had a respiratory problem (never had one before). The doctor said I should use a nebulizer - he said he would order one for me. I really didn't question it, I never had a medical appliance, I just accepted that I'd get one and deal with it from there.

Well first it took me 4 calls to get it. Seemed they kept losing the paperwork from the doctor.

They delivered it, and had me sign for it - seems reasonable.

Later I get a bill - $30 + $15 a month - RENTAL - nobody told me I was renting it. I went online - you can buy the same Phillips nebulizer (sorta like a large aquirium pump) for $35!

I am supposed to rent this for $15 month * 11 months + $30 initial fee = $195 = 457% profit!

So I called them, wanted to return it - the kicker is the paper they ask you to sign, saying you received the device also a contract for 11 months. They told me that my doctor had to notify them that I no longer needed the device.

This is a horrible company to deal with. My mother was placed on O2 and when I did not hear from the company in a timely manner, I called only to find out that there was a problem with the doctors order, so they said. It was horrible to have to wait for a company who provides a much needed medical device to people who are in diar need. It took over 30 days to try to get it started that they had to get a new order from the doctor.
They were caught in lies several times only to try to pass the buck onto the doctor. They sat on the order instead of calling the doctor to get info they needed to complete the order until I called and asked "where is my O2?"
The reps that answer the phones are rude and unknowledgeable of their own equipment and policies.
I would stir very clear of this company. I hated to even give them.one star!

Save yourself MAJOR grief by not using LinCare. They will not return phone calls, can't explain their bills (I'm sure I have been overcharged), after more than 1 year of trying to get my needed supplies from Lincare, which were never mailed and that were authorized by my insurance co, my physician's office switched me to Sheldon Medical Supply Co. Linacre is truly the most frustrating and impossible company I have ever dealt with. I can't even give them a star!

I have been lied to about various things from day one. I was told they do not have to sell or rent portable oxygen concentrators and if I want one for vacation to find one myself, as most people do that! I am talked to rude and lied to and I am tired of it. The service is terrible and they lie all the time. When I went over the customer reps head to her manager, she was very rude to me and I do not want to do business with them anymore. Also the woman I spoke to who is very rude also told me incorrect info and she lied by stating the owner to the house we are renting would get me oxygen, when asked him he doesn't even speak English and a interpretor had to relay messages and told me the woman never contac ted him! What was I supposed to do for oxygen nothing/. The woman is very rude in the office and she goes by her rules and not the companies rules.

I have used Lincare for 3 years as I have an oxygen consentrator and also get my nebulizer meds from them via med4home. They have only been out once to check the machine. Their billing department is soooo inefficient. They are constantly sending me letters that i owe a balance I don't. I actually had a representative from Lincare call me to see if I wanted to get another device. I told him no thank you as i didn't want to keep up with another billing nightmare. Strange thing is two weeks later got a $166. Refund for over billing in 2014. I just discovered that i was over billed and over paid some $300. For 2015. I now only pay after reviewing my Medicare statement. Their online billing system works about 10% of the time. Don't use this company if you have a choice

Would give 0 stars of I could. They haven't been back in a year to service my mother's oxygen machine. Website and answering machine say they open at 8am. However, we were on hold 45 minutes before I called the home office to be tolds all their offices are in meetings until 10am. My mother is extremely fragile and this filthy machine is likely making things worse. We had a similar experience when we used Lincare formy father. Since I cannot get a hold of Lincare, I'm going to contact our local news to see if their investigative journalists can help.

My name is Jerry Greenlee I live in mountain Home, ar
I keep getting a bill for $38 and I have called you twice on this matter and I have emailed you twice and all I want to know is the date of services and what is the reason I owe you $38. You drop my phone calls and never call back an that makes me call you back and go through your robot and when I get a human again they want to transfer me to someone else so here we go again the same dog and pony show and after 4 attempts to figure out what's going on I know nothing. I haven't ordered any supplies in over a year. This is my final attempt to reach out to you and help correct this

THESE PEOPLE HAVE NO CLUE!
On Medicare. Had them in Ca. Moved to Mo. Quit using oxygen machine. Called, come & get it. A BLOODY YEAR LATER, still here after repeated calls. Then I get a bill for $471.92 for one year. Now I'm calling repeatedly to come & get it. Why do U not bill to Medicare? Then I'm calling Medicare, U R being charged, do something! Nothing! Finally call Medicare & hook up with Ca. Secondly Medicare & they call Lincare. Bill us NOT HIM. 2 months later another bill. On phone for hour 1/2 (which is basically the standard time, or more) fighting with these idiots that transferred me 5 times.
Called Medicare secondary again. Put on hold. Then 5 minutes or so Pedro comes back, said he confirmed it with LINCARE & gave me ref. # if they send another one.
RUN CAROL ANN, RUN FOR YOUR LIFE. DO NOT USES THESE PEOPLE

If I could give no star I would. I had to call for 2 weeks to see why supplies stopped coming, only to find out invoice was returned because "suddently" they had the wrong address. I was told there was bill and that was this issue but it wasn't, account suspended and had to make sure they had the right address 3 times until it was actually changed. Lied to by a manager who never returned a call and then when he finally did told a lie about something being g paid when it wasn't. I was always polite but WOW Horrible! Lincare and Carecentrix

My CPAP machine broke and Susie at lincare in oneonta NY kept arguing with me over sending the bill to my insurance. She wanted to bill me and then I would get reimbursed by my insurance. I had to make several calls to my insurance and they said that lincare needed to bill them. Susie was very rude and unhelpful. In the end my insurance said they would file a complaint if lincare didn't do it the right way, so Susiebilled them. My insurance was right, they paid for the whole thing! I think if someone is going to manage a place they should know what they are doing and help the customer instead of bring the customer to tears.

This is the worse supply office that i have ever dealt with[ and i am 82 yrs old]the staff is very is so untrained. I have been calling to their office continuously, practically every week from day one almost a year that i have dealt with them.it would take me 3 pages of paper to write every thing that i am experiencing. The latest. Being. I finally got a carry with concentrater after monkeying around for months first time i used it message comes on saying { system hot" and it was. Called office and they said i was holding it to close to my body, which in fact i was carryiing it like a suit case,, no where near my body. Changed batteries, took it out today. Same thing happens. Have to curtail my outing and come home. The thing was so hot it almost burned your hand, answering service gets a hold of supervisor, and me almost sreming muy head off, demanded the bring out some tanks so i could leave the house... so upsetjust one thing after another