The company is capitalizing on the virus and looking forward to people getting sick so they can make more money. They are not following cdc recommendations. They have provided little to none protective equipment for employees, they have increased sales, and increased traffic in between homes. They do not care about employees or customers.
My issue: Poor follow thru on CPAP prescription.
I had my sleep test done in October 23 2021. Prescription was sent to Lincare. I had no response from Lincare and phoned them on Feb 17th.
Was told that my Rx will be submitted to my insurance and Medicare for approval. Why was that not sent for approval till I phoned?
Was told I will be contacted after my insurance providers respond. Waited till April 11th and phoned Lincare. Then only a setup appointment was made for me. Issue: Why didn't Lincare phone me as promised?
These sequence of events show Lincare has very poor patient followup. If I have my choice I would look for another provider. Such a company is awful and ought not to exist.
Docs ought to send patient prescriptions to other providers. Lincare is definitely not my provider of choice. Stay away from Lincare
This company has the WORST customer service. It took us OVER 6 weeks to get my mother-in-laws oxygen. They gave her a concentrator and a portable oxygen unit. The display on the portable unit went out. I called and left a message with the answering service on Sunday. NO call back Monday. On Tuesday I called them again. They will pick up the unit but it will be 2 weeks before we get it back. They told me to use a portable oxygen tank. Ok. Can they drop it off when they pick up the unit? No. They don't have them. I asked if she was suppose to just sit next to the concentrator for 2 weeks? AND THEY SAID YES! Thank God she doesn't have a doctors appointment until next month. This company is the absolute worst!
How they stay in business is a miracle! You wait and wait until they answer your call. They give you the run around and pass the buck to another representative My husband has been waiting for the very small portable you can put over your shoulder since October, 2017, I called to have them take the oxygen out of my home and told them my husband had passed away, the person who answered the phone didn't, have the decency to extend her condolences. I mentioned the long wait for getting the small carry on oxygen and all she said was OKAY! I would never do business with them again and I would never refer them to anyone. I absolutely agree with some of the other reviews
This company has become the biggest $#*! show. They have sente the wrong supplies the last 3 times. When I returned It It took me calling them and then they said they resent tubing and gave me a false tracking. I've switched companies and I can't get new tubing cause they charged my Insurance for something I never received. That's only a couple things.they screwed up on.
My doc sent my prescription over and after talking to about 4 people on three phone calls it comes down to have them resent despite having confirmation. I said I sure will have them sent to another company. They wouldn't do anything other than look at their computer screen.
I received my Cpap on 1-7-19. The agreement in the contract was to rent it for 1 year then it was mine. I lost my job in June and had to change insurance. In February of 2020 I received another bill for rental. I called and was told that because my insurance changed the rental agreement started over in June which now means it will be a year and 6 months. What other reason would they do this except to scam people that need one. The worst of the worst.
Wish I could rate them a -5
I had the pleasure of dealing with Michelle W. Excellent customer service again. I've been with Lincare for over 20 years. Never had an issue with them. Michell W was very helpful of obtaining my new mask and contacted me about the process when I will be receiving my full equipment,. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always.
It's unfortunate that when one has a simple request like asking the company to re-schedule an appointment to pick up oxygen tanks and accessories, they say yes, the appointment has been changed to a more convenient date and time. Then the next thing, there they are, calling that the driver is in the area and ready to pick up. I was attempting to save my mother some time and more grief as I ended up having to work the day I originally scheduled the pick up. They went ahead and insisted on showing up anyway. Highly frustrating that my call was a waste of time. The only nice thing is that the driver, Martin, was always super helpful and friendly. In my opinion, customer service is always the first and most important aspect of any business.
They let my patient go 9 days after discharging without any nutrition for her peg tube feedings. They said they could not get the insurance authorized and the patient has three of the best insurances. She has Medicare, BC secondary and Tricare for a third. This is the worst place I have ever dealt with.
Overview
LinCare has a rating of 1.5 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LinCare most frequently mention customer service, insurance company and portable oxygen. LinCare ranks 44th among Home Care sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members