Please stay away from Lincare. They don't care, they have the worse customer service, long wait on the phone and problems never get resolved. They bill elderly for equipment they don't have, really, really bad customer service. I would give them zero stars here if that would be a choice.
I am new to Lincare, and I am totally disgusted with the customer service phone lines. I have called on a daily basis for 15 days, only for calls to be 'dropped' or not answered, I am writing to their customer service department and making a minimal payment until I hear from them.
This is absolutely appalling!
I am so totally disgusted with the service from Lincare I would change providers. My husband Needs O/2 24/7@ 3L. A portable concentrator was ordered almost a year ago and despite several calls he has still not received it. Each person I talk with give me a different excuse as to why he has not received it. I have been working with the Syracuse office 472- 0461 with several different customer service reps the latest was Tim and he told me it would be another couple of weeks.
Read this...
I got oxygen equipment from Lincare on 12/29/2016 and it was returned on 1-27-2017 (not even 30 days). I was billed on 1-11 for $119.83 and then AGAIN on 1-30 for another $119.83. Note that they billed me 3 days after they got the equipment back. I was just told that they charge for a month even if it is only one day. Sounds like fraud to me.
Received a bill last week for my mother's oxygen, she is a new customer of Lincare. I knew when I went to visit her at the nursing home the day I received the statement, she did not have oxygen. Called Lincare, they argued they delivered it. It was delivered to the wrong nursing home! When I called to discuss it with them I found why the have a one star rating, their customer service is pathetic. I will also be calling the insurance companies to let them know of services charged but not rendered.
I typically write only positive reviews, but this company warrants an exception. Only giving 1 star because I cannot give zero. Took untold hours of a my personal time over a period of 2.5 months to place and (I hope receive) a simple order. The missteps and lack of follow-up throughout this ordeal represent the absolute worst "customer service" I hope to ever experience.
I have been trying to have a semi-electric hospital bed delivered for my 83 y o Mother for a week! I call and leave messages and IF I get a call back there is no drivers or its the wrong office... SERIOUSLY? Worst company ever.
Susan E. Greenwood, IN
I have never seen a business run this bad. Never answer phones. Never ever get your order when you are supposed to and when you do. It's wrong!. Unbelievably incompetent. Week after week minth after month. My doctors whole large practice dropped them... This I'd a life sustaining company. Omg
I rely on lincare for my CPAP supplies. I have to call once per month to have them mailed out to me. In October it took 5 phone calls and 3 weeks for me to receive my supplies. This month so far I have placed 3 calls, left a call back number and called cooperate in Florida... still no response.
If you have an alternative I recommend using them.
I haven't been with Lincare long so at first they got my oxygen like I was supposed to, but I can't get Lincare to refill my Oxygen. I've called and they put you on hold or they disconnect you. They tell you they have your order to deliver and it doesn't show up and then you have to start all over again. I would not recommend this company!
Robin
Overview
LinCare has a rating of 1.5 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LinCare most frequently mention customer service, insurance company and portable oxygen. LinCare ranks 44th among Home Care sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members