LinCare

Lisa Simoneau in Gastonia, NC office was very helpful on initial visit, then was helpful in solving problem with mask size and type.

They refuse to ship to my supplies until a supervisor calls me back, 3 calls and a visit to office.

I told Lincare in April 2024 that I had 2 insurances. They only billed my primary and put me as being responsible for the balance. Every month I spoke with a rep who took the information for my secondary insurance, but nothing ever changed. Today 2/5/25 the rep tells me "Oh, they have your secondary insurance". When I asked when it was added, she said in December. December! I sent emails, letters and called but it took them 8 months to correct the insurance. All the while they were calling me to pay the bill.
I would never recommend this company to anyone buying a sleep machine. Actually, you have to rent it for 13 months then you own it.

Billed for supplies you never receive. You try to call and get shuffled around from department to department with no one able to resolve issue. I spent nearly 2 hours and spoke to 10 people to find out where two shipments I paid for went to and never got an answer or resolution. Worst company I have ever dealt with. I will be asking my pulmonary Dr to refer me to an alternate oxygen company