I ordered sheets and a week later I was informed that they were no longer in stock. They invited me to order a replacement item. They still offer the sheets I ordered originally on their website. Not a word about the exact item being out of stock. Just plain old sloppy! Don't waste your time.
I ordered sheets in a Queen green colored. After 3 weeks, i received the wrong size and color and on top of that, the ones they sent had a stain. They say on their website that if they are at fault, they will pay the return shipping if you request a pre-paid label. I did that and never received the label and since the sheets had to be returned within 30 days, i had to pay $32 to ship them to CA from FL. I have currently been contacting the customer service for a refund and no one returns calls or emails. So now i have already returned the sheets, not been reimbursed for them and had to pay to return them myself so i am at a loss of over $145! Horrible company! I am not sure who customer service is serving since, clearly, its not the customers.
I ordered two sets of sheets. Only one arrived and it was the wrong size. When I shipped it back per their policy, it was "returned to sender". No one answers their customer service number. It goes to a full voicemail box and you are hung up on. This was after about a dozen calls over two weeks.
I ordered a set of Cal King sheets described as 800 thread count Egyptian cotton sheets with deep pockets. I have a deep mattress and always have to buy deep pockets. These were the worst fitting sheets I've ever bought. They fit so bad, with the corners actually on the side of the sheets. The top and bottom of the fitted sheet was so huge I couldn't even tuck it all in either as my latex mattress is very heavy. It was so sloppy all around it was a joke. I tried to wash it in hot water and dry it very hot thinking it might shrink and work. They felt soft before I washed them but after not so much, so not sure if they treat them with something since they have a strange smell. Tried to return them since they were so bad. Forget it they only allow you to return them if they have never been washed or used. So if they rip, shrink too much or change their softness you are stuck with them. I ordered a different pair from them about a year prior and they were very nice so I felt safe doing so again. They must have gone down hill and now sell junk. I noticed they don't have any new reviews and don't let you post any now. So BEWARE if you think they are a bargain think again.
Tip for consumers:
Try the sheets on your bed before you wash them. They won't return for any reason if they have been washed or used.
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