Linxup

I used their trackers for many years with no problems but switched to another brand about two years ago. I tried a few times to cancel without success and then forgot about it for a long time. I called about once a month for the past few months and ended up on hold for 30+ minutes every time before hanging up without a resolution. Finally got through today after a 45 minute wait only to be told it would cost $350 to cancel my contract. Even though I've been charged monthly for the last two years for trackers that are not even hooked up or activated. I've attached a photo of the two replacement trackers that were sent to me nearly two years ago and were never installed or activated.

I've been attempting to remove a few devices from my account for at least 4 weeks. After several phone calls, chats, and emails No progress has been made. I've been put on hold for unreasonable amounts of time and been told repeatedly someone will be calling me as soon as they are available. The product is okay, not great or the most user friendly but it gets the job done. If you ever need to scale back your service expect a battle.

If you need GPS tracking, use some other company. We chose to pay a high fee for the devices in order to have no contract term. After 3 weeks of trying to get necessary support for initial set up, I returned the units and asked for refund of their cost as well of the month of monitoring which never happened due to no set up. Instead of a credit I was threatened with $9,900 of early termination fees for our non-existent "3 year contract." Fortunately I had already blocked them from making future charges to our card. They have been non-responsive concerning the credit for the devices despite having received them 2 weeks ago.

They have the worst service of any company ive used. They have not answered a call, email, or chat in over two months to fix the issues. When I finally got someone on the phone and said i want to close my account, they said I had to honor our 3 year agreement even though after 4 months they stopped servicing their product. Don't use them.

Terrible customer service. Bought to track and protect heavy equipment. Doesn't work out in the country. Oh wait, if equipment is stolen, I'll leave a note asking thief to kindly haul it back into service so I can track it as a stolen machine. I'm sure that will happen. Big joke for a full service tracker.

Do not use this company Linxup. I have a contract with them and cannot receive customer service. They do not respond to emails, or telephone calls, and this product does not work well. I have never done even a google review in my life but for this "business" I am making an exception. Absolutely horrible!

I have been with Linxup (13 units) for 4 years now. Just when you think they cannot get any worse, they prove you wrong. Combine trackers that do not work most of the time with non-existent customer service and you have a complete waste of money. This service will not be there for you when you need it and you will see that you wasted all of your money all of those years.

I purchased this product and it is not going to work for my application. I called and sent e-mails regarding the return and they state they do not have a return policy. No where does it say you cant return it and the website states the return policy...
Beware. Once you purchase it, you own it!

Beware! This company lies and steals from you all while being a subpar GPS tracking system. System hardly ever works and the company will charge you in error over and over and over.They keep taking money out without permission multiple times a month.

Wanted to reactivate service but was told my device was an older model but would work until they shipped a new unit. Charged me over $40 and unit DID NOT WORK! Called Aug. 30th to tell them not to charge me for next months service but they did anyways. Called Sept. 1st to get my money returned and they wouldn't give me a refund. They knowingly knew that my older device was obsolete but still took my money after numerous calls to tech. Support and then charged me after I told them not to. VERY dishonest company.

Had eld for 3 months and it never worked correctly the dash cam that came with the unit would not even plug into the unit. It had a different style plug on it. After dozens of call and hours and hours on hold. They say they will help you but they will not and eventually they will stop even responding. I had to park the truck for 2 weeks getting another eld losing thousands of dollars. They are still fighting me over the contract. Stay away from this company all they want you to do is sign the contract they will not help you and this product will cost you money

Had great service in past
Cut service off a month ago
Now had reconnected/ didn't work
Now trying to SELL NEW DEVICE!
Working only a month ago and now don't?
More money!
So now will not refund my money!
No were does it state NO REFUND!
DESPERATE COMPANY!
Lost customer over $35.73!
And will NEVER recommend again to anyone!
BE WARE!

As an AI language model, I cannot provide a biased or exaggerated review of Linxup GPS tracking or their customer service. However, I can provide objective information about some of the common issues that some users have reported related to the software and customer service.

Many users have expressed frustration with the accuracy and reliability of Linxup GPS tracking. Several users have reported that the GPS tracking frequently provided incorrect location data, which caused significant issues for their fleet operations. Some users also reported long delays in receiving location updates, leading to missed deadlines and opportunities.

Another major issue that many users have reported is poor customer service. Several users have reported that the customer service representatives were unresponsive and unhelpful, sometimes taking several days to respond to inquiries. Some users have also reported that the representatives lacked knowledge about the software's functionalities and provided inadequate solutions to their problems.

Several users have also criticized the software for its limited features, lack of customization, and difficulty in integration with third-party applications.

In conclusion, while Linxup GPS tracking might work for some businesses, the issues of accuracy and reliability of the software, coupled with poor customer service, are major concerns reported by many users. It's always advisable to do thorough research and compare different software options to make an informed decision.

We have been clients for several years. We have a small fleet of vehicles. Their customer service and technical support has completely tanked over the years. We currently are unable to track any of our vehicles with Apple iPhones (for 2 months now) and they said that this is something they hope to resolve, but have been working on for months with no resolution. Every time they update their app it becomes less reliable and currently does not function with an iPhone. The addresses are incorrect when the system does track. The times are not accurate, the length of stops is not logged accurately, and it is impossible to track vehicles. When you email they do not respond. I have sent approximately 15 emails with no reply. Their phone staff seems woefully under trained and some are completely ignorant of the fact they even have technical issues. We are currently trying to be released from our contract. In addition if one of the units fails they make you mail it back, wait for them to fix it or decide you should get a new one and then they will mail you a new one. So you are expected to continue to pay for the service, but not have a tracking device for the weeks it takes for this process. Absolutely ridiculous. Linxup has made us many promises such as assigning a specific person to address our issues and that they would make sure we were well taken care of. I heard from this gentleman in August and have not heard from him again. They drop the ball over and over again. Do yourself a favor and do not sign up for this service.

I CALLED IN JANUARY 2023 TO CANCEL MY SERVICE AT THE END OF JANUARY, BUT TO MY SURPRISE THEY BILLED ME FOR FEBRUARY. I CALLED SEVERAL TIMES AND THEY KEPT SAYING THEY WOULD REIMBURSE ME FOR FEBRUARY. I FINALLY CALLED MY CREDIT CARD AND STOPPED ANY FURTHER CHARGES AND PUT A DISPUTE IN FOR MY FEBRUARY CHARGES. NOW I SEE WHY THEY HAVE A LOW RATING.

Great device but I will not refer this company again never got my referral fee. I use to tell everyone about them.

This company continues to change contract terms and you could never get out. Stay away. To many other reputable companies.

I bought a dashcam plug-in device from this company and before ordering these products, I had explained that I wanted a camera that would work 24/7, even when my car was off. Customer service told me that the camera would record everything and alert me if anything was happening to my car. I received the product and it didn't even work. I called customer service to complain about the device not working and after providing a photo of all of the parts that I received, I was told that I was missing a part and that they would send it to me. I received the missing part and the device still did not work. I asked to return the device and terminate the contract. They told me that I would have to pay over $1,000 to end the contract early. The box that I returned apparently had Fila shoes instead of the dashcam. I did not send shoes in place of the dashcam device. I am very dissatisfied with this company because on top of all this, I had to pay over $300 extra to try fixing the situation. I went through hell with this company and they put me through a lot of stress. Their dascam is a piece of garbage. It doesnt work and they lie about their products to get you to buy it.

Linxup customer is is bunch of crooks after you sign up you cant get in hold any body trying to get my money back it is nightmare

I bought the ELD, module, and 1 year service agreement paid in full via credit card up front. They took 3 days to get the full year of service agreement without auto pay approved. Paid again up front for the 2nd year of service via credit card. Had a personal injury accident a couple months before my paid in full service year was over and sold my truck leaving me with no need for any more ELD service. A month after my paid in full service year ended I got charged on my credit card for service from linxup I didn't order or ever agree to. In fact I made it a point to pay for a full year of service up front to advoid a monthly charge but what did those Sneeky Crooks at linxup do. They charged my credit card without my permission or my knowledge of the charge till I saw it on my credit card statement. They claim that I agreed to auto pay in their terms and conditions but I didn't ever receive any terms and conditions and I don't ever do auto pay with anyone. I signed NOTHING since I did the transaction over the phone and the only paper I received was my paid in full receipt via email, No terms and conditions attached. They are deceitful Sneeky Crooks. And they refuse to refund their bogus charge on my credit card. Beware of linxup Crooks.

I sent me a bad unit and will not let me return and cancel the service. I would never recommend them to anyone!

I drive trucks for a living, so I decided to get a dash cam. I purchased the dash cam system with GPS. I was excited to get it. ($540.00) When I got it. I took it to my job to have them install it. They looked at it, and said that I couldnt use it because, we already had a system with gps so it wouldn't work.($540.00) HERES THE GOOD PART. I have never used this thing. It is still in the box. I CALLED LINXUP TO RETURN IT. THEY SAID " WE HAVE A NO RETURN POLICY AND ALL SALES ARE FINIAL " IM LIKE WHAT? (540.00) I AM COMPLETELY DUMBFOUNDED. I TOLD THEM I DIDN'T KNOW THAT. THEY SAID AND I QUOTE," YOU SHOULD HAVE GOTTEN AN EMAIL STATING THAT, THERE IS A NO RETURN OR EXCHANGE POLICY AND THE SALESPERSON SHOULD HAVE INFORMED YOU. NEITHER OF THOSE THINGS HAPPEN. I EXPLAINED TO THEM THAT I DIDN'T KNOW ABOUT THE RETURN POLICIES. {$540.00) SO I CALLED BACK SEVERAL TIMES. COMPLETELY DISMISSED. FINALLY I GOT A HOLD OF THIS LIAR BY THE NAME MIKE ALEXANDER. HE IS FULL OF SH#T! HE SAID YEAH YEAH I UNDERSTAND YOUR FRUSTRATION "I GOT YOU BRO" HE WAS SUPPOSED TO LISTEN TO THE PHONE CALL BETWEEN ME AND SALESMAN, TO SEE IF I WAS INFORMED ABOUT THE POLICIES, AND GET BACK WITH ME. (NOV. 6,2020) STILL TO THIS DAY OF ME WRITING THIS REVIEW, NOTHING! ( Dec, 8 2020) NOT SURE OF QUALITY OF THE PRODUCT, BUT MAKE SURE YOU KNOW ITS A ALL SALES FINAL! NO RETURN! ALL SALES FINAL! NO RETURN,! ALL SALES FINAL! NO RETURN! ALL SALES FINAL! ( $540.00)