Litfad

I bought a small coffee table from this Chinese mother****, it came broke, now they are asking me to keep that as is with 40% off, or I should pay for the return, who wanna something broken with a discount? Who thinks is fair the customer pays for something broken!

Bought a lamp "Macaron LED lamp".

I've never seen seen such poor quality. The lamp came completely in individual parts. Even the wires had to be pulled through the lamp rack.
Also there where scratches.
The support teams refused to take the lamp back but I should send it on my own costs back to China

So never, never again!

Still waiting on a tv cabinet. The legs for the cabinet arrived but not the cabinet itself. Waited 3 months and now they will not refund my money.

The legs that did arrive looked nothing like what was on their online store.

Never purchase from this website

I have ordered everything from furniture to appliances from reputable companies with excellent quality and service. However, I made a huge mistake trusting Litfad. I ordered a hard to find dark purple rug from them and waited almost 2 months, only to receive a cheap homemade version that wasn't even close in quality or color. I have sent an email to their customer support requesting a return and refund, and fully expect this to be a lengthy drawn out ordeal since I was told it shipped from China. Never again!

I bought product from litfad, In pictures it was amazing but in actual its come as a second hand all damaged.spend £126 just for damage and second hand product. Never buying again with this company. I provided all pictures at the end they offer just 5/. Its a joke.The customer service even doesn't know how to give offer. I am not recommending to any one. Its just a waste of money and long wait.Never buying product from them again.

Stay away from these guys - ordered a light fitting, and received it in reasonable time. However, the size was not as per description and doesn't sit properly on wall; a remote control that was included was in Chinese (Mandarin?); there was no fitting instructions or safety booklet or warranty information provided.
On attempting to return the item, I was offered a 5% discount plus remote in English to keep it; on refusal I was offered 10% discount and a note to say its expensive to return it to their base in China; on second refusal I was offered the option of a 15% discount or for me to post it to China!
So my options are to provide my bank details to these people for a partial refund, or to post the item back to them at my cost, along with providing my bank details in the hope of them providing a refund (oh, and the initial cost of them posting the item to me would also be deducted!).
Absolute cowboys. I've just been robbed. Probably best just to cut my losses.

BEWARE! This company represents itself as based in London. In reality, it is based in China. It has no customer's service, and you are stuck with the product if something goes wrong. Their answer is " you are responsible for returns which is very expensive". With this, they force you to keep the product. Stay away from them!

I purchased a wood chandelier from Litfad. When it arrived and I began to assemble it I discovered it was missing a part. I emailed them and they requested 6 photos which I sent them. I have now gone back and forth with them for 16 emails and they keep asking for photos which I have now sent 3 times, and more than the initial 6 by now). On top of that, in order for the light to be assembled you have to drill 24 holes into the wood in precisely the right places to secure the glass pieces. There are no pre-drilled holes and not even markings for where to drill. The images online do not even show screws in the photos where they would normally be visible were it an accurate representation.
Terrible quality and atrocious customer service. I think they are just trying to wear me down so I quit asking for a return.

Would give 0 stars if I could. I ordered a table from this site. Took months, first of all. Then my first order got lost in transit somehow and it took them several weeks to get back to me about the lost table. They give me a few dollars for my trouble and sent another one. Finally arrives and it's broken. Table has a crack down the middle. I email them like any normal person and ask for a refund because they sent me an item that's essentially defective. They had the audacity to tell me that if I want a full refund I have to PAY TO SHIP IT BACK TO CHINA. It's $250 or so to ship a 30-50lb table from the US to China and the table was a little over $300. That means I will get relatively no refund. I've been going back and forth for a week and it's like talking to a bot or someone copying and pasting nonsense. Not listening or comprehending or escalating. They literally don't care. Please do not buy from this company. It's a disgrace.

We purchased a light/fan for $350. The quality is so poor we are afraid to put it up as it is doubtful the wiring is up to code. They refuse to refund us but rather offer us a low discount to keep their junk or alternatively want us to pay to ship it back to China (which we had no idea that was the base of the company) and want us to pay for them shipping it to us. 100% scam. Their website look legit but they are selling nothing but junk.

I purchased two media consoles from Litfad and after a few months I received two broken, extremely low quality, and incomplete pieces of furniture that didn't look anything like what they had advertised on their website. And I mean really really low quality. Like it's not even worth your time to assemble low quality.

They are insisting I pay the return costs to China and then they will deduce the original shipping cost from the refund.

If you've purchased something from Litfad and are unable to get a refund from them, I would advise to submit a claim with your credit card company or PayPal if you used PayPal.

My item arrived damaged and broken into pieces. I asked for a refund! Begged for a refund and they told me I had to pay to send it back then they would also deduct the original shipping from my return.

First time buyer. Bought dining table and 6 chairs. Chairs were supposed to be white and leather, neither of which were true. Took them to leather shop to confirm not leather. Anyone not color blind knew they were more drabby cream with black rather white. Tried to get replacement thinking they shipped wring product. Nope. Told me they would give me 10% of my $1,500 back - LOL. Then upped to 15%, then 20%, finally 35%. They told me to sell them. I said no. I cannot sue them. Take them back and refund me. They advised I could ship them back at my cost. Amazing. I was able to dispute with my credit card company and got my $1,500 back. These crappy chairs go to St. Vinny's this weekend! Amazing

Do not buy from this company. They are criminals. Scam site. They sell junk and refuse to refund. Chargeback your credit card straight away.
Edit: They want you to remove negative reviews with the promise of a refund and then if you decline they send this.

We bought four stools with metal legs and leather seats. First the boxes looked like they were in a war, all mangled and taped but with gaping holes. When we opened the boxes there were no assembly instructions. Upon further examination, the small ziplocks with screws had holes and there were
screws missing, so we couldn't fully complete one of the four stools. Each stool has some sort of cosmetic issue with a ton of scratches on the metal. When we contacted customer service they wanted pictures and didn't really believe us. We still expect a dining table and chairs from them. Super worried now about what we will get.

First off, I should have been cued in by the fact this site is "Sponsored" but I didn't notice and so the product is shipped from China. After a few weeks I noticed the item had not arrived nor shipped. After reaching out to the company they claimed item had been shipped even though they couldn't tell me when and that I was to wait TWO MONTHS for its arrival. I immediately asked for my money back to which they refused because "item was already shipped." Item arrived in a box that looked like it went through hell and back and crushed styrofoam inside the box which made for a giant mess on my porch as I cleaned off every single piece of wood which was covered in styrofoam and static. Do not order from this vendor, they do not care about integrity or customer service.

Terrible, awful, no good, very bad! DO NOT ORDER from here! Ordered one item on 9/3/23 and when I contacted customer service to see where the item was, I was told it would not be delivered until 11/16/23 (IF even then). Customer service was entirely unhelpful and unapologetic. The website deceives you to seem like it will deliver in a timely way or cancellation/returns are possible, however, I can NOT cancel my order! Call it a scam and purchase from another company.

I ordered a desk and when it finally arrived it was severely broken with several missing pieces. They offered to resend the broken pieces (but as soon as I declined due to moving house soon, I then asked for a refund which they refused and asked to resend better pictures, highlighting the damage (the damage was so severe, this was laughable at this point). I continued to ask for a refund, they said they would only do this if I sent the desk back to them, again, not possible due to moving home. After an uncomfortable and lengthy debate I settled for 40% refund and no replacements. Will never be buying from them again. 'QA' is quoted on their website. I am not sure this exists, a bit like the customer service.

This company isn't reimbursed or taking the return of we are not satisfied. I've paid over 200$ for two lamps and I waoted ober 2 months to receive them and when receiving, they were not expecting my expectations! I wrote to customer service and they told that no item was refund if they deliver the correct item. I'm stuck with the cheap lamps and they do not consider my needs. Really junior company! Don't trust them.

We are out of over $300 by ordering a kitchen table. The boards were good but the screws were not and this company would not send us better hardware. So we have no table, out of the money, and oh so disappointed! Wish we would have read the reviews before ordering from this company.

Delivered the product completely damaged and missing parts. They will not respond to your email if you tell them that you are not happy with the product. It's a Chinese fraud company. Stay away from them.

Ordered $900 in folding chairs. Took 4 weeks on a boat and arrived wrapped in burlap. Chairs broken missing screws and pieces. One chair was the wrong chair and color. Had purchased the $2.99 insurance. Contacted them. They want me to return the chairs. Ask for a refund they refuse. Insurance never mattered. Won't send screws. Won't send new chair even though they sent the wrong ones. It's a scam.

I bought a chair that I was searching high and low for in a certain color combination. The only site I was able to find it on was Litfad. I knew it was a risk as the site didn't have great reviews, but the price, style, and colors were right.

It took a couple of months to finally get it! At one point, I was becoming impatient and wanted to cancel, which I would've been able to do before the product actually shipped, but I didn't.

When I finally got my shipment, the box arrived destroyed, but the chair was fine, with the exception of a small flaw. I asked for help with repair, and they gave me a suggestion. It's not bad, and I don't blame them, considering the condition of the box when it arrived.

Customer service was excellent. Very responsive and helpful throughout. They even reached out the day my product arrived to let me know I should've received it.

I'm happy I took the risk. I will buy from them again if I'm not in a hurry to get my product.