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Litfad has a rating of 1.1 stars from 581 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Litfad most frequently mention customer service, full refund, and poor quality problems. Litfad ranks 263rd among Lighting sites.
Chairs arrived after a month pretty much as advised at time of ordering. Box was battered but chairs weren't damaged at all. No fitting instructions but easy to build. The chairs are very comfortable and exactly what we wanted. Probably not really worth the £280 for the pair but there wasn't anything else online coming up at such a cheap price. Overall am very happy with the purchase.
It's false advertising, I paid $800 for a shelves who doesn't look like the picture, no instructions manual to built it, arrived broken, very bed quality and they put hundreds of screws and small part in a plastic thank you bag!
I bought an office chair in August and after waiting for 3 months and making several requests to cancel the order, the box arrived, wet, and torn and as consequence the chair got damp. Since they do not have a phone number I had to contact them via email. They gave me so much push back, ended up offering 30% of the purchase cost as a refund! I demanded they honor the Guarantee they have listed on their website and issue a full refund and a return address. They send me an email with the return information and found that I was supposed to pay for the return shipping to an address in Hong Kong!. The return will cost me the same as the chair if not more. This company is running a "Refund and Recovery Scam" where they make the return so unrealistic for the customer, the buyer ends up losing their money. I REPEAT THIS COMPANY IS A SCAM! If you are in the US and were scammed by this company, contact the Federal Trade Commission https://reportfraud.ftc.gov/#/ and file a report.
Tip for consumers:
Be aware of this company is a SCAM! If you ever have to return an item, they will try to Scam you by offering to refund only 30% of the value you paid! If you insist on returning the item, they will ask you to ship it to Hong Kong and your own cost! It is more expensive than the item you bought. This is a "Refund and Recover Scam", they make the return process expensive or difficult to discourage the customer from returning the item. you will be stuck with a broken item and lose your money!
Products used:
This company has a Full or Partial refund advertised on its website however, it does not honor it.
Date of experience: November 17, 2022
Bought 6ft by 6ft book case what i got was 2 6ft by 3ft book case i built them was very disappointed it looks very cheap.
I payed £204.00 was not worth the money i have kept it but i will not buy anything from here again i didnt know it was coming from china took 7 weeks to arrive and boxes were all busted up be careful what you buy
Date of experience: December 1, 2023
PLEASE READ AND SAVE YOURSELF SOME TIME AND FRUSTRATION! Product quality is the worst, incomplete parts, customer service are stupid and play with your time … paid extra for express shipping and relieved extremely late, incomplete and they didn't honor their return policies. They have stupid answers and after 70 emails I had to dispute charge through my credit card because they are stupid and unresponsive.
Products used:
35” bathroom vanity set with mirror
Date of experience: September 23, 2023
Totally scam. Items came late and different from what was online and was damaged. The refused to give a refund, went back and forth with customer service. This place is absolutely garbage
Date of experience: May 28, 2023
Do not buy. They sell damaged, electrically faulty items and will not refund you. Buyer beware… they are absolutely the worst company I've ever had the misfortune to be sucked in by.
Tip for consumers:
DONT!!!!
Products used:
I can’t use anything!!! It doesn’t work - it’s trash!
Date of experience: July 16, 2022
This company will sell you poorly manufactured good. They will then email you to keep the item and accept 5% compensation. They lie to you and scam you out of your money with no way to get your money back. DO NOT TRUST THIS COMPANY.
Tip for consumers:
They scam you to accept compensation and don’t pay any money back. Would not replace or refund. They make you pay return shipping with no intention of refunding you.
Products used:
Purchased an office table. Which was so poor quality it was only good for firewood.
Date of experience: December 21, 2023
Scammer Chinese company. Item not as described, arrived damaged, and had no build instructions. They refused to provide return shipping or refund. Do not buy from Chinese Scammers.
Date of experience: November 6, 2023
I placed an order January 6th 2023 and it was to be delivered March 7th and then March 24th and then after that I was told it would ship out within two to three days. Here we are 100 Days Later over three months later the merchandise has not shipped and they keep emailing me saying it'll ship out in 2 to 3 days and it was never shipped. I finally demanded my money back. If you have 6 months to a year to wait for merchandise from this company hats off to you other than that don't buy from this company they are liars! I only rated one star because it would not post my review without reading a star other than that I wouldn't give it any stars.
Date of experience: April 13, 2023
I would not have ordered from this company if I knew it was coming directly from China & because of this they will not honor their website's return policy. Their return policy is a lie--they will not let you return the product, no matter what you say to them. DO NOT ORDER FROM THIS COMPANY.
Product was also battered & beat up from the shipping process taking nearly a month. There was no way to track my order & the product was damaged in shipping.
Not worth it. Site looks flashy, but there's no accountability for the customer's needs once they get money in hand.
Products used:
Ordered a light & had to wire it myself, & the wire wouldn't go through one of the tubes on the fixture. They would not let me return the faulty product.
Date of experience: September 28, 2022
Send rubbish items. Which arrive battered about and useless.
Impossible to get a refund as they want to to post back to china. Offer up to 50% back.
Avoid avoid avoid.
Tip for consumers:
Scam
Products used:
Computer desk
Date of experience: December 21, 2023
Please do not buy with this company, they don't keep what they promise, It's not a professional company, I will find a lawyer to sue them, don't waste your time and money with them, they promised a free flight delivery to keep my order and don't cancel it and they didn't send it by flight, it´s been more than 2 months waiting for my order, Liers!
Products used:
I bought a dinner table.
Date of experience: June 6, 2023
The desk we ordered was poorly made and the instructions were all in Chinese. No customer service support. I will not order from here again. Buyers Beware.
Date of experience: October 1, 2023
Do not buy from this company. Products come from China and you can't return it… handles don't match drawers only open 3" if open more drawer falls out not stable moves side to side
Products used:
Two cabinets
Date of experience: August 27, 2023
I PURCHASED AN OFFICE CHAIR AND THEY SENT ME A DEFECTIVE ONE FOUR MONTHS LATER FROM CHINA THEN THEY TRIED TO BLACKMAIL ME WHEN I NEEDED A PART THAT BROKE DEMANDING THEY WOULD NOT SEND IT UNLESS I GAVE THEM POSITIVE FEEDBACK.
Tip for consumers:
THIS IS A FRAUDULENT COMPANY THEY HAVE NO WAREHOUSES HERE IN THE US THEY LIE ABOUT EVERYTHING EVEN WHO THE OWNER IS NEVER BUY FROM THIS COMPANY.
Products used:
THE BROKEN CHAIR AFTER i SPENT MY MORE MONEY FIXING IT.
Date of experience: November 28, 2022
I bought 4 counter stools and should've known the price was too good to be a good product. First I didn't know it was coming from China by boat so it took nearly 2 months. When it finally arrived, the box was very small for 4 stools which had me worried and when I opened it, the product was so small, cheap…website said the seat was faux leather but it's a thin fabric and the hardware including a big ring that goes around the middle of the legs was supposed to be light gold but instead is ORANGE! The prominent metal ring has gashes where they didn't paint the seam. I reached out to return the product for a full refund and while the customer service is very quick to respond, the response is such nonsense! They started by offering 5% refund, then 15%, then 30%, then 40% (minus cost of freight to me) all the while saying I would need to pay for shipping all the way to China and that it would be very costly. This is their deterrent for the customer to give up and have to keep the product. This company is a complete fraud! I have filed a dispute with my credit card company. I didn't know about all of these negative reviews prior to purchasing. I hope this helps someone else to not waste their money!
Date of experience: April 30, 2023
This site is the worst. They sent two lights that did not work - I reached out to them and they said they were going to send replacement parts. Nothing received. Won't exchange. It's been ages and we never got anything from them. Total scam! DO NOT PURCHASE ANYTHING FROM THIS COMPANY
Tip for consumers:
Don't order ANYTHING from litfad.com. scammers, send faulty products that do not work
Products used:
I ordered two hanging lights but both did not work. When I reached out to the company they promised to send replacement parts. Nothing was received. I'm stuck with two lights that do not work
Date of experience: January 12, 2023
DO NOT ORDER FROM THESE CROOKS. CUSTOMER SERVICE COMPLETELY SUCKS. ONE LIGHT SHOWED UP BROKEN 3 WEEKS AFTER THE FIRST 4 ARRIVED. STILL WAITING ON OTHER LIGHTS FOR 2 PLUS MONTHS. SHOWS SHIPPING LABEL PRODUCED IN CA, BUT STILL NO PRODUCT! STEAR CLEAR OR YOU WILL BE ROBBED.
Date of experience: November 1, 2022
I ordered 3 bar stools for Litfad but the seats are too small and a bit stiff. Yet they will not accept a return! I'm even happy to pay shipping costs. Please do not use this company.
Date of experience: March 31, 2023
I have purchased a "solid wood" desk from them, that looked quite nice on their website renders. Product page did not contain any photos of actual product, however it was stating that it'd be solid wood, so I decided to give it a go, worst case I thought I'd correct/sand and paint it later if required if wood working would not be to my standards.
What I have received after a month of waiting was glued mdf with laminate on top of it. Not even a single sine of what would you call "solid" wood.
Moreover, it had lots of cracks, stains that are not coming off, leaking glue, foam and something like sheetrock all over the edge. Screws were not put in the right places either, so not all bolts came in.
Attempt to return for a refund resulted in a poor offer from seller to refund silly 5% of it's price. Given it costed about $200 and is a complete throw away.
This is illegal to advertise and sell not what is actually sold.
Lodged a dispute with PayPal, hopefully those awesome guys could help.
Very disappointed and sad for other customers. Please don't buy anything from them.
Tip for consumers:
Just steer clear of it, don't buy anything from them, seriously
Products used:
None, they only worth going to waste
Date of experience: March 25, 2023
We ordered a rug two months ago and finally got it in the mail yesterday. We opened it up and couldn't help but laugh. This rug in the picture on the website showed faux fur, beautifully made; originally $556 but on sale for $178. When we received it yesterday it was literally an 8'x10' giant rubber mat with a printed picture on it. When I reached out to the company in pure disappointment, they told me they could refund 10% of what we paid and I could trash it or I could pay to send it ALL the way back to China (it took two months to get here) and they would refund me for the rug when they received it. Honestly, after how much of liars they already are for displaying fake picture of rugs, I don't think they would refund my money if they did receive it back in China, then I would be out a hideous rug and my money. I just wanted to share the absolute PURE disappointment over this transaction and how they handled it in hopes it persuades someone in the future to SHOP ELSEWHERE!
Date of experience: March 8, 2023
I ordered an expensive piece of furniture, a closet with sliding doors (more than USD$300). It never got an update after the information was supposed to be sent to FEDEX as a carrier in the USA. It got lost in transit and they said it was their policy that they do not provide refunds after the merchandise has been sent... BE VERY CAREFUL AND DO NOT BUY ANYTHING FROM THIS COMPANY. IT IS A SCAM!
Tip for consumers:
Be careful wit Litfad. It is a scam!
Products used:
None, it did not arrive.
Date of experience: November 13, 2022
I agree with the previous reviewers that Lidfad Chinese company is a scam. Their deceitful practice has no place in USA.
I purchased 4 bar stools and paid using Paypal. I was lied that my purchase was sent via Fedex and would arrive in a few days
They deceived me and waited until they
Supposedly send it via Chinese shipping company to use their cancellation clause as an excuse not to reimburse my money. They used, a very cheap shot, a Chinese virus () as an excuse for delay and should be lucky to see this merchandise in 9 weeks.
STAY AWAY FROM THIS DECEITFUL ENTITY. Maybe this kind of dark business is acceptable in China, but it should be banned in USA.
Tip for consumers:
Stay away from this company- dishonest and deceitful practice
Products used:
Furniture- Bar stools
Date of experience: August 29, 2022
I ordered a buffet hutch. The item did not even look like the picture that was advertised and when I took a picture of what I received so Litfad could see that it was clearly not what I ordered, they still denied and said the order was correct. I spent $900 for something I didn't order and no way of returning or reimbursement! Litfad not a trusted company BE AWARE!
Date of experience: April 25, 2023
DO NOT BUY FROM THESE GUYS. Luckily I was able to file a dispute and get my money back through my bank. But I spent 510$ for 2 new office chairs (about 250 each) The package arrived months late by that time I had already filed a dispute because I read reveiws of these guys being a scam.
2 months later I received a box of literal trash from china.
DO NOT BUY AND IF YOU HAVE AN ORDER PLACED DISPUTE IT WITH YOUR BANK RIGHT NOW.
THERE IS NO RETURN PROCESS THEY WILL TRY AND SCREW YOU OUT OF BEING ABLE TO DISPUTE THE CHARGES IF YOU DONT THEY HAVE NO CANCELLATION POLICY
Tip for consumers:
Absolute scam, Please do not buy save yourself the trouble
Products used:
None
Date of experience: May 11, 2023
This company is HORRIBLE. Would give zero stars if I could. Light came damaged and wont return or even consider. See pictures and they wouldnt even budge. BUYER BEWARE. DO NOT BUY FROM THIS WEBSITE. IT IS A SCAM AND LAWYERS NEED TO BE INFORMED
Date of experience: March 28, 2023
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