Litfad

They make crappy furniture and don't honor their return policy. Their website say 60 day return policy and they still would not accept any returns.

Dont order. The product photos on the website don't match the product.
There are no returns policy. Really poor quality.

They have sent me unworking metal hanger and tell me that not refundable and was waiting for 2 month. Worst ever

DO NOT BUY FROM THIS COMPANY
I just wish I had checked for reviews before ordering a product (dressing table) from Litfad.

I received the product around 8 weeks after it was ordered and I was very disappointed with the quality and how it was put together. The MDF used for the drawers looks very cheap with staples sticking out and the legs for the side cabinet were broken in places and the feet screwed are wonky.

I contacted Litfad immediately and they quickly offered me a partial refund of 5% and over the course of the day and the next couple of days the refund went up to 40%. I wasn't happy with this and asked for other options. I kept getting the same back with the same options. Either take 40% and keep product or return at my own cost and they will refund less their shipping costs. I enquired about shipping costs I would have to pay and it outweighed the refund.

I contacted the company again after a exchange of about 55 emails and letting them know I would be adding this review and they said the VIP team would contact me. This was 5 days ago. This was 5 days ago.

Very disappointed with the product and service.

PLEASE DO NOT BUY FROM THIS COMPANY.

Order filling cabinet came damaged and they didn't want to do anything about it. Horrible company!

I ordered what looked to be quite a nice modern light fixture for one of my clients. It did arrive, but was a smaller version than depicted on their website and quality was atrocious. This light features dangerous wiring around sharp edges, no ground, an LED driver secured with a small piece of tape and NO electrical certifications. Installed its a fire hazard at best, as it is its completely useless.

I reached out to their support team, and after an exchange of about 30 emails the only resolution i've been able to get to is a) ship it back to china (costs as much as the light did in the first place) or b) accept 1/3 of the total I paid as a refund.

I've initiated the dispute process with my credit card provider and am in process of charging back the entire order on the grounds that this fixture is deemed unfit and unsafe for use in Canada. I now need a signed document from a third party to confirm my claim that this light fixture is unsafe, this whole process has become such a pain but now its become a matter of principle.

To anybody thinking about ordering from LitFad - DONT. They are a scam company, they do not stand behind their products, and if you're lucky enough to recieve yours chances are it won't be what you were expecting - and a return? Forget it - you're stuck with it and you'll be expected to take a loss on it - thats "the best we can do"

For anyone that made the mistake of ordering: Cancel it if you can, or contact your credit card provider if you've recieved your junk in the mail already. Provided you have appropriate grounds for a chargeback dispute, your CC provider should work with you.

Hopefully this can help save someone from repeating my mistake in ordering from these guys!

So I ordered a stone dining table set with 4 chairs a small upholstered bench seat and a wall light sconce. About a week after placing my order I got curious about the company I had sent my money too and checked reviews. Needless to say I was concerned when I came upon this site with all the tales of woe. Well about 2 weeks after my initial order I was notified my items had shipped and would arrive in a few weeks in several different boxes. No further updates were received when the light fixture arrived at my door via UPS. A couple days later the upholstered bench also arrived via UPS. Both were well packaged and looked exactly as described on the litfad site. The light came disassembled with basic instructions. It was easy to assemble and if needed, use google translate app through your phone's camera to translate the Chinese only directions. There were illustrations which were self explanatory. I was notified by the shipping carrier that the table was ready to ship and had to select a specific date for delivery. I think they ship via boat from China (when shipping to USA) and then have different carriers todo the final delivery based on weight and size. It only had Thursdays and Saturdays as options. It said I needed to be there for the delivery. A day before delivery I got a confirmation text with a 6 hour window, 1-6 in my case. The day of I got another text informing me they would be arriving in 15-30 minutes. They ended up delivering 5 total boxes at 4:30. Everything was very well packaged. The stone table was very heavy but was palatized and crated with wood. The metal legs were also boxed and crated. The chairs and legs were all boxed and wrapped in foam. No blemishes whatsoever. The quality of construction and finish are top notch. Exactly what one would expect based on the site description and photos. I am very pleased with my experience and decided to post a review to show there are some good experiences. Who knows, perhaps Covid threw them for a loop and they are getting their act together. I uploaded some photos of the items I recorded. Hope this is helpful to somebody.

Very poor quality cheap furniture for price
Not usable at all
DO NOT BUY
Item delivered after 2 months

Please don't purchase from this company, always check reviews I wish I had £70 out of pocket now...

I bought a light from Litfad for $57 the price isn't what I'm angry about but rather I'm more hurt about the fact they passed themselves off to be a credible company if you go to the website, it looks very convincing. They have and are going to continue to scam people with poorly made electrical items which is incredibly dangerous.

When I bought the item, I was given a tracking number and URL for the shipping company. When I put the details in to the shipping site, it said shipping not found. I then realise I had been scammed. Quickly went to look at reviews of the company and found 100+ 1-star complaints on one sight and numerous others on various sites. I then sent an emailing stating I believe I have been scammed and want my money back. They then sent a 'new' tracking number (was the same) and a new URL, this worked but went to a Chinese shipping site, the previous was an English shipping site. Now I realize instead of a western company this was in fact a company based in China.

When the item finally arrived, I opened the package I could tell right away it wasn't good, it came very poorly packaged. The item looked like it was made on-site, I didn't dare try and put a light bulb in it. I could see superglue used to put the fixture together but not in a professional manner or up to standards. I have been for the past days going back and forth with different people from the company, the first 20+ emails were sent with pre-written answers. It was clear they weren't reading what I said they have a pre-organized response method. I knew this because other people who have contacted the Litfad company had the same responses word for word in the same order. I am now however dealing with someone who can speak English is very arrogant and rude and is talking to me in a manner that you see from a phone scammer. They are demanding me to send the item all the way back to them in China and will then only give me 5% of my $57 back. I've refused to do so as I've kept the item as evidence and just would help to make more awareness and reports on the Litfad company.

Avoid these scammers. Order 4mths ago and recurved half my order and can not get a refund. Scammers.

Offered a metal pulley wheel for sale. I paid almost $100. It turned out to be a cheap piece of plastic crap.

NEVER DO BUSINESS WITH THIS COMPANY

I have started contacting all the companies enabling Litfad and would be grateful if others would do the same. We can't just let them keep doing this.

* NameSilo - providing the domain name - https://www.namesilo.com/report_abuse.php
* Cloudflare - providing load balancing etc - https://abuse.cloudflare.com
* Reporting their ads as scams on Google
* Filing negative reviews on Trustpilot, Sitejabber, Trustindex.io etc
* Open a case with PayPal (often the best way to get your money back)

This is what I'm sending them:

Litfad.com

This website is a scam, and has been conning people out of money for over 10 years.

* They lie about the products they are selling, showing 3D renderings, and delivering actual items of very poor quality often looking nothing like the images or having the stated dimensions
* They ship and package poorly so that products arrive significantly damaged
* They take months to deliver
* Their products do not meet standards required for fire and safety
* when you complain they will offer you a small refund, but despite advertising as shipping being free will not refund shipping.
* If you return the product, you are forced to cover the costs of shipping an customs yourself making it frequently cheaper to just discard the product - a shocking waste of resources and environmental impact

I am contacting companies like yours who are enabling this behaviour and being associated with this brand. I'm sure you would prefer not to be seen as tolerating robbing customers of their hard earned money, and would prefer to do the right thing - which is to stop providing services to them.

Read more here: https://dispatchweekly.com/2022/03/litfad-is-a-scammy-chinese-company-still-trading-in-europe-uk-and-us/

If ever I buy a piece of furniture refrom this company again, it will be because I've been afflicted with dementia and I can't remember the excruciatingly agonizing experience I've just had with them. I ordered a pair of night tables from them. They looked beautifully designed and were just what I needed. I didn't mind that I had to wait two months for delivery. The company did not help with tracking but I could track they're progress by checking the updates of the cargo ship. I am resourceful. How ever there were no assembly instructions. After contacting them they sent poorly drawn, wordiess instructions. My son, who has engineered skills, came to the rescue and the first table was eventually assembled. The craftsmanship was shoddy but the price was so reasonable that i overlooked that. The real problem occurred with the second table. They shorted me on hardware. Contacting them led to weeks if frustrating emails exchanges and no hardware. The hardware was proprietary or at least impossible for me to find at the many hardware stores I trudged to. Not to be found online either. So i was left with a pile of lumber. All they needed to do was nail 4 small pies of metal, the missing hardware. They promised. They even said they mailed them and offered a 10% refund. But after weeks of waiting, when the hardware didn't arrive and the refund wasn't posted and my pleas for attention to the hardware problem was ignored to the point of being ghosted. So I filed a claim with Paypal, which is when their knives came out. They calked the missing hardware an "order" and wanted to charge me for it. I informed Paypal this wasn't accurate. They negotiated with Paypal. The terms were I would pack ip everything and nail it back to China. Besides this meaning that the first table would have to be dis-assembled, the cost of shipping both units back to China was sizeable. So I'd be out of the initial order money, plus this. And all for the sake of four inset nuts. So I lost my claim to PayPal and had to out ip with snotty emails from Litfad that amounted to a veritable thimbing of the nose.
You'd have to be crazy to buy from this place.

Waited a couple of months for order to arrive, box was soaked, item itself was chipped, scratched, dented. Wanted to return, requested a refund, but they refused to pay for the shipping to send back although it was a severely damaged product. Instead they would only provide a discount and replace. Waited another couple of months. 2nd delivered chair, hired a professional to put together, bottom of cushion was damaged, reported to litfad with pictures, they provided another discount. Used for a couple of weeks, I weigh in at 125 lbs, the only one who has sat in the chair. The cushion has absolutely flattened and the chair leans to one side. I have sent pictures of chair #1 to litfad and chair #2. The pictures of chair #2 both of when it was first put together with the damage beneath the seat and how it is now; flattened & lopsided. Originally they offered, 10% discount and for me to keep the chair, then 15% discount and keep the chair. When I refused all, then they sent me an address to ship across the entire country (FL to CA) EXPRESS SHIPPING ONLY! I refused that too...it would've cost me over $100. I then started researching this company and came across complaint after complaint, after complaint on several websites. Now, get this...They've agreed to refund my money if I go on all of these complaint boards, file my grievances and send them the links. I've asked them to confirm this several times, they will not respond but I have it in writing from them. So, here I am complying with their wishes. I must have over 50+ emails...you can't call them...no phone # anywhere to be found! They owe me at the very least $256...that doesn't include what I had to pay the guy to put the chair together. The chair isn't usable and super looking forward to the day that I can just trash it. This transaction has been hell! The pictures to follow is of the chair and the bottom of the seat...looks like mold? I can't seem to copy the screenshot of the email into photos, so I'll have to put it here...

Support
Wed, Oct 11,1:56 AM (6 days ago)
To me

Dear Me,

You have posted many reviews right?

Please send all the links to us.

Sorry for the inconvenience caused.

We can issue full refund.

Please show us your review and all the links of all your reviews.

Thank you!

I ordered an item for Christmas, a desk, for my son. Original shipping stated I would receive the item before Christmas if I paid for expedited shipping. The company clearly states that they offer free shipping to the United States. When I called to question shipping information, I get short responses and no answers. I still do not have this item on January 4 and shipping information has not been updated. When I asked if I could have my refund of my $33 back for the expedited shipping I paid the state to me over and over that they do not offer free shipping to the United States on furniture. I showed them my order photos of their website that offer free shipping to United States on furniture, and a mock order I placed on two desks that show free shipping to the United States. They blatantly stole the night that they offer free shipping even with the proof they are shown And do not want to help, this is a shady scam of a company, and if I would have seen these reviews before I placed the order, I would not have ordered. The only reason I ordered is that the company stated I would receive the item before Christmas, and that they had warehouses in the United States, at the time of placing the order, it did not state my item would be coming from China on a boat, and that is clearly where my item is somewhere on the ocean, headed towards California, do not order from these guys if my item comes in damaged or faulty, I'm gonna have to dispute the transaction and get my money back because clearly they don't want to refund anyone's money unless you pay more for shipping it overseas back to them the than the item costs. LET THIS BE UOUR WARNING!

I recently bought a cute little fan for my little girls room from a chinese company called Liftab. Now when I say a Chinese company, I mean the only thing about this product that is not in Chinese is the advertisements for sale in american web pages. The box is covered with Chinese, the instructions are chinese even the markings on the wires are chinese. I emailed them for instructions- they sent me a set for some fan, the instructions for how to operate the remote were still in chinese and were not for the remote I was sent in the original email. So I asked again for Instruction for electric schematic in english and they wrote back that they had given me the instructions in english. I was beginning to believe that no one in the company spoke english. Now they sent me some genetic instructions that still did not include the wiring instructions in english, and they sent me two instructional videos for installation. You will not believe this but the two video's were for Chinese period piece kung fu movies. At this point I asked for my money back. They wrote back and asked me to take pictures of all the wiring so they could write some instructions for installation. It suddenly hit me that this is the USA, not China, why should I have to go through all of this? I spent 27 years as the Chief Building Inspector for a large jurisdiction just north of Washington DC. Perhaps you have heard the expression "inside the beltway:, that's us. I also served as a Fire Marshal and on the Emergency Management Team. I am very familiar with Electrical equipment and in my latter career I served as Senior Electric Plans review for fast track planning. I suddenly realized this product has to be UL listed and labeled for sale and distribution in the united states, It is neither. I have composed a mailing list with NFPA, UL, ICC and various Senators to send this list to.

A one-star rating is extremely generous! They don't deserve a single star.

I ordered two items concurrently from them in the last six months. One arrived before the other, and that was a small blessing. The item that arrived was a small white, 3-drawer cabinet for my home office. As I recall, it cost about $125. First off, it took weeks to get to me. The reason is that everything from Litfad comes from China. And it's a slow boat from China (as the saying goes). When it finally arrived, I opened the box to find that the assembly instructions were 100% in Chinese...not a stitch of English or any other second language. No photos either, just the worst drawings you can imagine. In essence, they were worthless.

Next, the materials were absolute crap -- 1/2" pressboard (already damaged on certain pieces from shipping) and the cheapest drawer hardware known to man. Once assembled, the drawers wouldn't stay on their tracks due to the 'aluminum foil' metal used for the sliders, making them completely useless.

The good news in all this is that seeing the 'craps-manship' of the product, I cancelled the second and more expensive part of my order. Litfad Customer Support (hahahahaha!) told me I couldn't cancel "because the product had already been shipped (not said, but clearly from China)." I told them I wouldn't accept the delivery. I then called my credit card company and cancelled the second part of my order/charge with them. I was immediately credited.

Before the second product arrived, I spoke with my regular FedEx delivery guy and told him to be on the lookout for a 41 lb. box from China coming my way and send it back to the sender. And that's exactly what happened.

LESSONS LEARNED: 1) DON'T BUY ANYTHING FROM LITFAD; 2) STOP BUYING AS MUCH AS YOU CAN FROM CHINA! The Chinese hate Americans anyway.

Let's cut-off their revenue stream and BUY AMERICAN...or literally from anyone else!

They sell junk. Items arrived broken. Company refused to credit unles I shipped it back at my cost.

I did not realize this company was in China when I ordered or that my shipping would take take OVER 2 MONTHS. I have ordered from CHINA before for other products but it has never taken this long and they often have a US warehouse. Either way I ordered a light that came broken and a dining table I haven't received and it's been 9 weeks. I have requested a refund on my light and told I have to send it back to get a refund ARE YOU CRAZY? I recently requested a refund on the table as well with no resolve. I needed my table before a party this week and I dont have one. I spent 800 with company and I regret every moment! I WANT ALLL MY MONEY BACK NOW! DO NOT DO NOT ORDER FR THEM. Customer service is horrible and getting your items quickly without being broken is not going to happen. Stay away. I will be soon filing with my bank to get all money back if my money is not returned in 2 days.

11/9/22
They offered a refund for review change to positive. I have been very clear I am not changing my review for a refund. I would have been happy to update it with a positive outcome but they refuse to fix the problem. They think they deserve my 800 dollars when I have a broken light and not table! My bank has been notified. These people are a SCAM. Don't use them! Next I'll be taking this to higher powers since they won't simply give me my money back so they can ban them from selling in the US! They scammed the wrong person!
Date of experience: 29 October 2022
And Today 12/30/22 I still don't have my money back. They have their table and they want me to pay 400 to 500 dollars to send back a broken light that doesn't fit US ELECTRICAL for a 250 light but was going to make me wait 4 weeks to send a replacement piece for broken parts for free! SCAMMMERRRS

Executive Desk shipped with damaged parts, zero assembly instructions, NO SUPPORT WHATSOEVER-BAD NEWS

Applique commandée et reçu défectueuse, les fils électriques sont ridicules, on dirait des fils de jouets pour enfants. Je demande alors un retour, le service client me demande des photos, puis, une vidéo, j'envoie tout et maintenant ils me font patienter, apparemment ils ne tembpurse pas et ne veulent pas effectuer de retour, alors que leur site marchand propose des "retours faciles", c'est du vol, site marchand chinois, produit de mauvaise qualité, n'achetez pas sur ce site!