Litfad

I ordered a coffee table, this arrived 2 weeks later than scheduled in a battered damaged box with the sides open. Inside the polystyrene was crushed to bits with no protection whatsoever. The item was not at all what it was described as very cheap looking and not black like described, it had a shiny white underneath, wasn't the size it said either.That aside the product was damaged. Customer service want to refund me 5% of this damaged item to keep it and seem to be refusing me a refund at all costs.

Soon as I got the packages and was late I knew it was gonna be broken inside. Company sent me damaged sinks and wanted send me another one I said no cause I'm sure be broken too I ask for full refund then they wanted negotiate to give me 40 percent and that's when I had enough after 4 days of back and fourth and report to my bank. If they send me shipping labels they can have there broken $#*! back if not it's trash. If a company is real they would have business insurance to protect them and cover for damages.

Ordered a vanity and it came chipped and damaged because the quality is so incredibly poor it stood no chance during shipping. Incomprehensible instructions (not that I will even bother to put it together- it's trash), customer service is a scam. I'm having to dispute this with my CC company. Spent $704. For something that makes Ikea look like RH

Photo of small damage was 1st shipment. Photos of larger damage were from 2nd shipment. Advertised item as stone. I've never saw a stone that is colored only on the outside, then white underneath. Customer service is non existent.

I placed an order online for a reading table in February.I have received couple of weeks ago. It's completely different than I ordered. They do cheating with customer. I asked them to take it back as it was wrong product was delivered. Initially they star bargaining with me 5% off from the original price then 40%.So unprofessional customer service.Yesterday I received a email and asked me to send it back to them by my own cost.You need to be very careful if you would like purchase anything from them.

I ordered 2 items they all damaged and parts missing it took over 3 months still parts missing utter scam frustrating quality

Purchased an expensive set of drawers. Shipping took a long time. Not only did the pieces arrived dirty and damaged, with the wrong instructions, but it was also the wrong item! Do NOT use this company.

Purchased lighting from them and items shipped were missing pieces. When I contacted them there was no response and no support given. My best suggestion would be to stay clear and buy lighting somewhere else.

Ordered a bookcase for my daughters bedroom just after Christmas, waited 2 months for it to arrive only to find that many of the wooden pieces are damaged. I emailed the customer service team and they responded quickly and efficiently at first. However, once I sent over multiple pictures and video clips proving damage to the product, they suddenly stopped replying to my emails. I have sent two emails chasing up the issue since with no response. Awful company, shocking customer service and products that are cheaply made and just aren't worth the money. Would not recommend to anyone!

There is poor business management in the company, and it is unacceptable. The company's customer service is inadequate and it does not satisfy customers when it comes to returns. It is unacceptable for them to send me anything else besides a full refund since the product they sent was substandard.In light of the fact that the problem was on their end, it is not too much to ask for a full refund. As of yet, I have not received all of the packages.Attached is a copy of the company policy, and the packages that I have received. I also notified the company in an email when I received the damaged package. Here is a picture of what I received and what I was expecting based on the website picture. The company has committed fraud since they do not want to give me a full refund and asking me to return the damaged product at my expense with a 50% refund.

Be aware total scammers definitely will not order from this web I glad pay true Pay pal got refund in seconds!

I ended up ordering a desk for my daughter's room. It took 2 months to arrive. When I opened it I could see it was damaged in the corners of the wood and that the wood was a very poor quality. I immediately requested a return label and refund but after many back and forth emails they would only offer 40%off or I needed to pay to ship it back. I ended up just keeping the desk and taking the 40%off. I put the desk together with much difficulty as the instructions are in Chinese. I used my Google translate photo to help with the building. It's put together but I don't hold out much hope for longevity.

I have ordered lamp from this company and received a bunch of parts i) which looked like something from the rubbish bin; ii) had exposed electric wires; iii) power cable without connector.

Upon contacting the support service I was suggested to hire electrician!

This is clearly a scam and it will be reported to authorities.

I received my items and was concerned because the package had a huge hole in it. I opened the item and of course it was bent and scratched. They said they would refund me 10%. I said no I want to return for a full refund. They proceed to then mistake the return policy even after I sent several pictures showing the damages. Then after I said no several times, they then told me they thought the product looked fine and I would have to pay for shipping it back. Thank goodness for chargebacks because I would be out $$$. Such a SCAM!

Order *******
Item arrived damaged, box open. Quality is really poor. Ordered the white desk but the inside is brown, the finish is really tacky if there is one as it's none existent in places.
They are refusing to refund so will contact PayPal

I have ordered a coffee table. Received it after a while. It was not as described. Very cheap looking. I tried to contact them for return. They did not respond till I tried to contact paypal for help. After several months, they finally said I have to pay for the delivery fee, (which cost a lot since it comes from overseas) to refund me my money back or I can accept 20% of my money and hold the item. DO NOT BUY ANYTHING from this site. It is a scam. No one will help you and trust me, you will not receive the items which are in the pictures on their site.

We Bought over 50+ chairs for our new restaurant, every single one of them are getting started to broke!
Each chiar were over $100! This is piece of crab!
Do not buy... this is BAD! This is 100% coming from CHINA!
Do not scammed by pictures they uploaded in website!

I was sold a poor quality unsafe light fitting for £154 they refused return address then sent an invalid one I did not get a refund reported to trading standards and to the fraud department of the bsnk

Do not buy from Litfad. Their lights are not to Canadian code. They offered me a 5% refund when I asked to return it. Also the act like the site is local, it's not, it's in China. This is a full scam.

We purchased a table for $1000 dollars when I arrived. And we put it together the quality and durability is way below sturdy or worth the price. DO NOT BUY FROM THEM looks good over priced junk you have been warned scam site

We ordered a $900 office desk from Litfad, the parts came damaged, we contacted the customer service at Litfad, they said they would refund only 5% of the item price. We are left with broken parts of wood, that just need to be in garbage. Litfad is a fraud company.

Don't order from this company. Their products will arrive damaged and they will not refund you. If you try to start a return, they will only give you you partial money back if you leave a 4-5 star, positive review. They do not follow their return policy. The items are not as pictured and will show up damaged because it's shipping from overseas. Warning! Don't buy from here.

I ordered a carpet which was smaller than indicated and the colours didn't match the description or the picture and had just terrible quality. Therefore, I wanted to return my order but despite the website stating that this product is eligible for return within 60 days, they didn't let me return the carpet, stating that I have to pay shipping myself and can only receive a refund of 5%! If that is not seriously fraudulent behaviour, I don't know what is! DO NOT ORDER!