Litfad

CHEAP CRAP! Ordered a rug that deceptively looks nice on their glamorized webpage - only to get an 8x10 rug that weighed less than a bath towel - and was as flimsy as one too- cheap thin foam backing on a sparsely shagged out rug - so flimsy you could wad it up in your hand!
Tried to work to return- first they said outright no- then the more i explained it was returning it due to poor quality they kept offering a 10% refund- then a 20% then a final 30% refund with me paying the return shipping -- all this AFTER they made me take pics of all sides of the box and the carpet too --- what a horrible business-- DONT BUY FROM THESE SCAMMERS!

Do't believe the positive reviewed, they are fabricated to balance out the true negative ones so that their stars do not seem 1. One star is too much. It is not luxury product, poor quality products that come in 80 days later all damaged. I ordered a desk that came in all smashed and in horrible quality. Will all the evidence they are still dragging and no refund yet. Google should see that it is promoting Chinese doggy business in the UK.

Do not shop from this website. I deeply suspect whether they are a legitimate company. Feel like they should not be allowed to do business here. Their online return policies are posted but are totally ignored by the customer service. They offered to refund 5%, then 10% as if there is no rule or standard. The light I ordered did not meet the standard and could not even cover the light junction box. The product is made with slim metal and cheap plastic, probably less than 1/5 of the value that I paid. Avoid this scam at all cost!

The product I bought (Modern Pink Kids Closet Wooden High Gloss 1-Drawer Kid's Wardrobe) is not only bad, it's dangerous. DO NOT BUY IT FOR YOUR KIDS. Here are the issues I had and I had to communicate it with the support team who basically gave me some generic answers with no help. Such a shame!

- the two drawers don't have hinges. My 2.5 year old already dropped one drawer on her foot trying to open it.

- the product is so wobbly, it was almost falling on my daughter.

- there are no wall fasteners and the product can easily fall.

- one piece was broken (I have already sent the picture).

- there was no assembly instructions.

- pieces were not even labeled, so I had to guess what goes where.

- two of the doorknob heads (the Mickey Mouse ones) came off.

DO NOT BUY FROM THESE SCAMMERS! THEY WILL SEND YOU EXTREMELY CHEAP KNOCK OFFS FOR THE PRICE OF A LUXURY ITEM! WHAT YOU SEE IN THE PICTURES WONT BE WHAT YOULL RECIEVE! THEY WILL NEVER REFUND YOU EITHER BUT INSTEAD LEAVE YOU LIABLE FOR THE ASTRONOMICAL RETURN FEES BACK TO CHINA EVEN IF YOUR ITEM ARRIVES DAMAGED! THESE PEOPLE ARE CROOKS, SCAM ARTISTS! BEWARE!

Zero stars. I ordered a product from LitFad and received in damaged packaging, with missing parts and with a defective product a month later. I was sent an email from LitFad that I had 48h to dispute any difficulties with the product. On the same day of receipt, I sent an email to the company to provide me with return details so that I may return the product. I was sent back an email that they would only refund me 5% of the total product which was $799. I declined, then they said they would refund 10%, I declined. I sent a followup email and they stopped communicating. I'm left with an unusable product and they stole my money. DO NOT USE!

Long delivery and I paid express delivery... Table received was nothing like the listing showed. Terrible quality. They charged around $250 and the table worth maybe $20. Raised issue as unhappy & item not as described. They immediately offer refund 5% then 10%, because I keep insisting. They argued sending back the table will be expensive e and at my cost. At the end they returned $46 and they never refund the express delivery cost (The table came after 6 weeks). TERRIBLE! Stay away from them. Fraud big time.

I had ordered a bunk bed from Litfad. The bed has extremely poor quality wood and it came with chips, cracks, unpolished and sharp edges and poor black-white instructions materials. The surfaces and corners are not polished. It has sharp needles like chips and it is not painted or varnished.
How do they sell such poor quality materials while saying that these are Scandinavian bunk bed?
This is frustrating and it cost me USD$688.79. This is pure cheap Chinese materials, not Scandinavian quality at all. See the images for what they showed on website and what they sent.

The company only sent 1/2 the bed pieces and no hand ware! They have yet to issue my money back due to "processing time." DO NOT order anything from this company!

If I could give negative star rating I would.
Bought set of bedside drawers. Arrived with no screws to put the thing together, all parts chipped, shoddy, cheaply made, items not fit for purpose. Customer services got to 40% discount if I keep them, obviously told them no. Absolutely Sh*** products and company. I advise anyone to steer clear. They are not interested in sorting out your issues instead they are resorting to offering discounts for you to keep products that are worthless and useless basically trying to bribe you to keeping their products.
Just a few pictures as could not put them all on not enough room.

When i placed the order, I was told that I would receive within 4 to 6 weeks. However, it has been two months, and I have not received it. After contacting customer support, which provided to be very inefficient, they refused to take responsibility and casually mentioned that the delivery would now be extended to 4 months.

I ordered my daughter a desk online, product looked great. Took a while to come but once it was here the package was badly damaged in transit, the desk was nothing like what I ordered online, half the actual size, terrible terrible quality and damaged all over. Instructions were poor and in Chinese with missing components. Cheap Chinese crap! This has to be a scam company, how are they allowed to trade online, I wish I read the reviews first. Customer service is practically non existent. DO NOT BUY FROM HERE. How they are still trading his beyond me, literally atrocious. One star is too many for this disgusting scam!

I bought a shower from their fraudulent website in August. I have sent an email about every 3 weeks to be replied with emails that read "be patient your order is on its way". It was supposed to take about 4 weeks and it has been 15 or 16. The last 2 emails they suggested I pay for air shipping to expedite the time to receive the shower. The request for $300 for air shipping was 6,8, & 12 weeks after it had "already left the warehouse and would be arriving soon". Total SCAM!

I just had a horrible experience with Litfad. I ordered a medium blue chair and it came a very dark gray. The color was COMPLETELY misrepresented on the site. When I contacted customer service, they blamed ME and my online screen, when I looked on three screens and they all read blue. They made me send countless photos into them of the product acting as through they were helping me return it, to just tell me the best they could do is give me a 10% refund! Now I am stuck with a chair I hate. Never again.

I ordered my console table on 12/2 and then I read the reviews. I am so glad that I didn't have the chance to cancel because it came today 12/23 and it is absolutely perfect in every way. The only assembly was attaching the base to the marble top with the 4 screws that were included - it took less than 5 minutes. I would not hesitate to order from Litfab again - they are far less than their competitors and their merchandise is top quality.

I ordered 4 bar stools from this company, the product arrived faulty and with a gash in the seat. I contacted them and they offered a 5% discount which I rejected, they then increased to 10% and then to 40%. Shame I can't share a pic as the item was seriously damaged and no way would I accept. They said I could return but had to cover the expense of shipping, customs and even a destruction fee as the stool was not fit for purpose and needed to be destroyed. I have tried to review on their website but have been blocked. Save yourself a lot of hassle and buy elsewhere. My situation is still unresolved and they have stopped responding. Avoid at all costs

Poor quality; poor service for questions; arrived damaged with a promise from company to replace damaged part but it never arrived; bad instructions; extra part with no explanation of what to do with it.
I made the mistake that others made and would never order from them again.

The shelves i received were damaged and just pressed wood w pealing laminate. It took 3+months to receive them. They arrived w no instructions so u cant tell if anythg is missing. The quality was poor, and shelves were stained w some kind of red smear and when i brought up the damage they only offered 5% off.

I ordered 2 desks with shelving, all white. They took over 2 months to arrive. When they did, 1 box was almost shredded. The desk badly damaged and no instruction manual. Just a blue parts sheet in Japanese. The other box and desk had minor damage, chips & scuffs. But the manual was for a different desk altogether. The advertised item was all white. What I received, was white with brown backs. Their customer service has done nothing to help or compensate. What a horrible company/product!

Please do not buy from this company!

My daughter asked for a study desk for Christmas from Santa.
I ordered a desk from Litfad.
It took 6 weeks for delivery as it was coming from China!
It did arrive just before Christmas. I have never seen such poor quality!
It was so bad. Unfortunately it was too late to get another desk from elsewhere for Christmas. We built it and left it sitting out on Christmas morning from Santa. 2 days after Christmas I threw it on the bin and ordered a desk from our local furniture shop.
A big disappointment for our 9 year old daughter.
' santa' left her a desk that really was not fit for purpose!
The wood was about 1 cm thick. If she were to put any weight on it. The desk definitely would have broken in the middle. The desk cost me £200. A complete rip off and the worst quality I have ever seen.

Date of experience: 23 December 2023

Bought a conference table that arrived all broken up, each box is covered with plastic wrap but all the damaged holes can be seen. The FedEx refused to take it back and dropped it. The website doesn't respond to emails or any which way. I am out of $1,296 USD.
STAY AWAY from foreign websites.

They advertise products and charge full price but what you actually get is broken and damaged goods delivered, they won't give you a refund, this company is a joke and they scam you out of you're hard working cash. Please avoid this company, I'm now in touch with trading standards and my solicitor as this company needs to be stopped.what we ordered in the picture is certainly not what we received, firstly, it's not black and white, and secondly, all damaged and grey, no feet on for the product, or instructions. Totally scam.

My $365 cabinet arrived dented. I contacted them for a refund (since it was also cheaply made and I was dissatisfied) and they engaged in a ridiculous back and forth offering me pitiful offers (a 5% refund?). They are responsive, I'll give them that. But they refused to refund without me paying to send the product back, via express shipping, which would cost nearly half the price of the cabinet itself. They refused to follow their own website's stated policies on returns/refunds. The item was cheaply made for the price paid and had no instructions for assembly. Do not bother with these people. Their products are cheap, take forever to arrive and they just try and wear you out with their bull$#*! so they can keep your money. I had to go through my credit card to (hopefully) get my money back. I can't believe I'm actually writing a review as a disgruntled customer but it really was just that bad! Do not buy from them.