Litfad

I ordered a cal king size bed from Litfad. We put it together, despite the fact that paint kept on chipping off of the metal frame. It was for a guestroom, so we thought we would hire somebody to repaint the bed. Once we put it all together, we tried to put the mattress on it. Lo and behold, the bed is 3 to 4 inches too short. We tried to put the mattress on it. Hard to believe that when you order a California king size bed, you got a non-specific size frame. I repeatedly wrote to Litfad ( there is no phone number) asking them to pick up the bed and refund my money. First they offer 10%, then 20%, then 30%, then 40%, like it was some kind of running joke. Finally, I told them I would just deal with visa. When I called Visa, they said they would handle a 100% refund due to the fraudulent nature of this company.

Buyer beware. Crazy terrible company.

Ordered a children's desk. Paid $150. It came dented and chipped but the worst part was the legs were RUSTED shut. They offered me 5% return. Or new legs. I can't change the legs because the screws are covered in rust. It's as if it was already rusty they just spray painted on top of it. What a joke. Dispute the charges with your bank. It's the only way to get your money back from them.

Stay away at all costs. Cheap, falling apart junk. I spent $246 on three ceiling lights. They literally had cracks and burn marks, yet the company refused to refund any more than $35 of my purchase price. Do not throw your money away.

I'm really not someone who writes reviews, but I thought these scammers need to be exposed. The MO is the same, good website, products look great, they have a "guarantee return policy" blah blah blah… the truth is the quality is cheap chinese made, no lightbulbs, you basically have to build the lamp yourself (with no instructions btw) only to find out that the lamp looks nothing like the one online. But hey no big deal, "14 day money back guaranteed" right. That's when they real nightmare begins, I won't bother you with the long list of vague emails, asking irrelevant questions just wasting time, and I'll cut to the chase. They will order to refund 10% of what you paid them, that's if you're willing to ship the lamp back and it's in the same shape, good luck. Really not worth it, for the price you're paying you can buy better products from reputable companies. DO NOT buy anything from these criminals.

I received it 2 months later even though I paid for fast delivery. It came completely broken every piece had damage on it and probably because the material was just horrible. I wish I would have looked up their reviews before buying. So if you are looking here please please save your money and buy elsewhere. The customer service answers but they asked for pictures of the damage well they received all 74 of them. I asked to ship it back and get a refund and they wanted me to pay for shipping cost plus re stock? Why restock a broken item? So instead 2 weeks later they tell me they sent a new one and paid for shipping? Now it's almost 2 months later and no word

We bought a corner bookshelf with 315 dollars. A box of craps! We were expecting a decent quality given the money we spent. However, you received a box with very low quality material plus cracks and chips on every piece. If they look for customer service, They only have an email address from their website and no phone number you can reach. If you sent complain, an email will reply back to you immediately with 10% refund offer. I wish to give them 10% just to pick up the junks and send me the furniture that matches their advertised. Don't try and don't order from this website or brand.

I purchased a outdoor sofa on 10/20/2023, it took almost two months to receive the item, the item I received is nothing like the picture in Litfad's website, style and size are different, very poor quality and packaging.I try to communicate to Litfad's customer service that they send the wrong item, but they didn't adjust the issue and lack of response, I wish I can give negative star for this company, stay away

I ordered a bench that was described as dark brown. What was delivered was reddish brown. See photos, When I tried to return, I got the same run around with them offering me tiny fractions of a discount of the price with a percentage increase every time I said no (we landed at 30% after starting at 5%) or me sending it back at my cost with original delivery fees also at my cost. These items are shipped from CHINA so shipping back is a ridiculous option. My bad for not realizing this stuff is all made in China. My bad for not reading reviews before I did business with them. Never again.

I've request a refund due to the horrible quality bar stools, the hydraulics do not work and they are leaking, pieces that screw into the bottom of the chair are bent, the fabric over the buttons are not tappers/ tucked properly, I've sent pictures like they requested and they still are acting as if they dint see the issues with their cheaply made and in usable stools.It also took them 7 weeks to receive this crap I can't even use. I've asked them to send fed ex to come pick it back up and refund me my money!

After waiting 3 months my 2000. 00 server came to me in a destroyed box. The server consisted of over 30 pieces that all needed to be assembled (ikea) but there was no instructions. Have of the parts were missing and the ones that were there are broken… see pics. I tried to call. No phone number. Emailed them back and forth and essentially they are not refunding unless i pay the several hundreds of dollars in shipping cost. There are far too many sites that offer quality furniture with great return policies. I have learned my lesson.

I spent 290 dollars on a chandelier and it came many weeks later with faded assembly instructions. I had to contact to get instructions and then realized that nothing had been wired. There were 126 small wires attached to nothing. Support just kept sending the same instructions again which had nothing about any of this. Fixture was also extremely lightweight and they told me I would have to pay very expensive shipping to return it. Run, don't walk away!

I received the chairs after 2 months of ordering which I knew from the start. The problem came in when they arrived. There were no screws included to attach the seat to the base. They were all damaged, the legs were scratched and paint pulled off. The bases are so scratched that I'm embarrassed to even put them out. Poor quality. I reached out right away and they said they would send me new legs. After 3 weeks I receive an email that they are going to start my order soon. Forget about getting your money back, that's not gonna happen. I would never ever buy anything from them. It was the first and last time!

EVERYTHING ARRIVED DAMAGED AND MISSING PIECES. THEY DO NOT CARE ABOUT THE CUSTOMER, THEY DO NOT CARE ABOUT THE PRODUCTS, AWFUL EXPERIENCE AND A WASTE OF MONEY! BUY SOMEWHERE ELSE! DO NOT TRUST THEM OR THEIR PARTNERS!

Absolutely terrible. Item looked nothing like the photos, was totally substandard, and once installed, didn't even work! Customer support is absolutely worthless, they're saying I have to cover all shipping costs to...CHINA though the item was shipped from LA. Stay far away from these crooks

Absolute rubbish. Long delivery but this was noted. Item received did not accurately reflect what their listing showed, it was a much inferior product which did not operate as it should & had damage.
Raised issue with them stating unhappy & item not as described. They kept trying to offer tiny fraction of cost refund or I send back at my cost & refund would have original delivery cost deducted. Absolute crooks. Fraud written all over their operation.

Would give 0 stars. Horrible company, looks like a scam, ships damaged products in poor packaging at full prices and since 2-3 months for delivery and signed for delivery, no recourse to get money back. Lost $ 1482.00
Will stop buying Made in China products.

We ordered a wooden light two weeks ago and although it came within 10 days, the light is not well made, it isn't even wired for globe sockets. There are paint marks on the top and its terrible quality. Stay clear as you can from these people. It's not what you see online.

I ordered 6 Blue dining chairs on 3 September for $1,200. Tardy delivery date and product was the wrong color. I'd ordered Blue and received Green. I was then accused of being confused by my device definition which I could only prove by blatant side by side comparison. I opened the box but did not remove the product. They looked cheap, heavily photo shopped on their website and not worth the $1,200 AUD I'd spent. Only after proving I wasn't lying was I told on 6 October that a replacement would arrive in 4-5 weeks and to keep the green chairs. After 9 weeks I followed up and they hadn't even processed, these were needed for Christmas. I demanded a refund or express delivery in 2 weeks. They told me to cover the cost for returning the wrong product they'd delivered and best refund without me doing this would be $700. After over 3 MONTHS of reasoning, and exhausting email exchange I gave up. Worst customer service I've received, cheap air brushed product and just don't go near them!

I purchased a sputnik style light with 15 bulbs, none of the internal wiring was completed and the wiring is not color coded for north American standards. My father, an electrical engineer had to solder different portions of the light together in order to make it work. Avoid.

I purchased a pendant light and received 4 pots, nothing to do with lighting. They constantly try and offer money off the correct order and they say they can't send a refund. This company is a scam. I've had to involve PayPal to get my money back.

The item was crap and damaged, not worth the $. No refunds. No help. They offered a 20% refund IF I shipped the item back at my own expense (overseas). Um, hello. Definitely do not patronize this business. They don't have phones, either. All communication via email.

Product took ages, arrived completely damaged. Quality was terrible. Customer care not bothered. Would not refund and then expected me to pay shipping fees back to CHINA.
Complete waste of money and time.

Do not buy from this company! Scammers. Broken product. Refused to send replacement without charging for shipping both ways. Would not refund my money as an alternative. I did not research them, unfortunately, and I normally do for companies I don't know. Hoping everyone else does!