Litfad

I purchased an item online. After three weeks outstanding, I contacted them for an update. The person I connected with via chat sent me a fake tracking number via FedEx. The status only showed as "label created" while the support email told me that the piece had not shipped. I think they are a bogus company. Luckily I went through PayPal and I will attempt to get a refund. Do not use this company. They are a scam.

Ordered wine rack wall mounted! Waited over 2 month paid $1150 arrived! And what arrives damaged unfinished scratched and funny thing it doesn't fit the wine bottle! YES WINE RACK, doesn't fit the bottle! Customer service is useless going back an forth with the same questions! Stupid company will report everywhere! Do not buy anything!

The ceiling light they sent was radically different what's shown in the picture, took more than 1 month to arrive (from China) and when I tried to return they made all the excuses and offered me 5% of purchase price! Ridiculous!

The vanity took forever to arrive and when it did the box was so damaged. After opening the box, it came with a lot of pieces and many were broke or damaged. Instructions are in Chinese and I am missing a few key parts to it.
Will never order from them again and I encourage others to avoid this company all together. I am mad at myself for not reading reviews before I ordered this.

Customer Service is a complete bust. I have received conflicting stories from them regarding the status of my order, whether it be in regards to tracking my order, tracking numbers provided by them that don't work, inability to provide me with firm arrival dates for my order, simply not replying to my e-mails requesting status updates for my order, and giving vague answers to my questions. I will never use this service again and encourage others to do likewise.

The biggest scam! The merchandise arrived defective. After one week of emails, we were told that we would have to pay for return shipping and not a word about a refund yet. The quality of the merchandise is extremely poor. It's nothing like you see on their pictures.

My wife and I ordered bar chairs for our kitchen, they arrived with mould and the wrong colour.
We where then instructed to wipe the mould off (easy to clean)
We had just had our first baby so I did a bit more investigating and open the seat up. There was mould throughout the whole seat.

They would not give us a refund.

Do not ever buy anything from this web site.

I ordered a bed and two "matching" bdside tables from these people online. Unfortunately, I didn't review the reviews before my order. The furniture arrived and appears to be OK. The bedside tables arrived. One had a broken leg; the other was all banged up. Most importantly, they did not "match" the bed per the listing photo; not even close, difference wood etc. Tried to get refund for this and they escalated their offer to 40%, but said no refund unless I "returned" this crap which, of course would cost more than their worth. I escalated to Paypal and they refunded my money.

Below is just one of the responses from Litfad (36 emails and counting) essentially stating that I MUST remove my negative review and post a positive one if I want a refund for our faulty light. Total dodgy company and I have reported them to trading standards (UK). Avoid this company at all costs.

Dear XXXXX,

We have strove the best solution for you.

Once you remove your negative review or leave a new positive review, we will apply the refund for you within today.

And we can process your refund within 24 hours.

We need your cooperation so that we can solve the issue for you asap.

You can save your time, money and energy.

I found a nice looking table approximately $400. Shipping was quick and it looks like all the parts are in the box. One problem… no instructions on how to put this thing together and lots of holes that required screws& nails etc… I am beyond frustrated. It's my fault. I didn't notice no reviews on the website itself and no reviews on the products. I didn't even look to see it was foreign. I am guessing i just threw away $400. My husband is pissed and told me never to order from the Chinese again. Let's not even forget that I have styrofoam all over my floors. Oh you can return it if you put it back in the box. I had to cut the box open to get it all out.

I placed an order for 485€ in August 2022, I never received the products, each time I raise, the answer is automatic given by a robot.
I see that this company based in China, we have no way to sue.
You must avoid this site which is a prepared arch!

After ordering online in a nice photo product I was very disappointed once I received it. The were many places damaged, the quality of the wood is extremely poor, the workmanship looks like it was done with home tools. Extremely disappointed.
I contacted customer services and they offered 5% discount. I refused and after 4 emails they offered 30% discount. I still did not agree and asked for a full refund. They refused so I contacted the payment company and the full amount was refunded within 5 working days. I still assemble it. It looks much worse than expected.
Please compare the website with the delivered product
https://www.litfad.com/contemporary-bedside-cabinet-engineered-wood-night-table-for-bedroom-s-*******.html

I ordered a book case from this company and would like to give a 0 star review. Initially they gave no estimate on delivery, but said free delivery. They then took over 5 weeks to delivery the item. The package came completely damaged and falling apart. The items in the package were all damaged (chipped, taped, and dirty). I reached out to their chat customer care and was directed to email (no phone) and have been going back and forth on email about returning the item. They want me to pay for shipping back to China and cover the initial shipping cost that was part of the purchase price. I checked the price to return the package based on the weight and it would be $270 almost $70 more than what I paid for the garbage they sent. Stay far away from ordering anything from this company.

I purchased a floating TV mount desk July 7 2023, and still as of today we have not received it. I went to their site and it is closed. I lost 261 dollars. And PayPal or my bank will not help me because it has been over a month.

Stay clear of this vendor they are not what they advertise. I bought four items. One still has never arrived. The rest damaged in delivery (they are shipped in flimsy boxes from China). I have had no resolution except that I have to ship back at my own cost, and wait for replacements - and I have no confidence they will even arrive. The item missing in transit they offer no solution for.

Barstools are nothing like pictured on website. They seem like they were built for a child. No adults can sit in the comfortably. Fabric not attached underneath. Don't feel sturdy. Cheaply made. Very disappointing.

A month ago I ordered carpet for 220 pound they take the straight away same day but we are still waiting we don't hear things of it what kinds of companies is it fraudster talking people money for nothing since that we been keep emailing for over full refund we are not getting back so far not rug or carpet not money as been refund

Ordered shelving unit, received in one month with missing attachments. Took 2 months to receive them and were wrong size. Refund denied, only 20% credit offered. Missing pieces took another 2 months and are wrong size again. Screws also missing. Emails responded by computer not real person. Quality poor.

Their products come from china and shipped on sea so a very long time to wait after you order, the website is deceiving as it only says standard delivery, it doesn't say it will come from china or actual delivery time so when it's been more than a couple of weeks of waiting I asked and they then said the expected arrival time is 3 months from date of order, when I asked to cancel it as I don't want customs taxes on top the wait as well, they were rude and won't give me the refund so beware when ordering. Product is still yet to be received and was ordered October 1st.

This company is a scam and deserves no stars. The website should be removed and they should be shut down. I purchased a chandelier that can in box that looked like it had already been opened. The interior packaging was crumbly. The overall quality of the parts that were inside were cheap. There were multiple missing brackets and parts to it. The chandelier cannot be assembled. I reach out to them. They initially showed interest in sending me the parts and then they claimed it was over the 180 days and simply replied "sorry." This is stealing. I spend $361.93 for a chandelier that I cannot assemble, use, do anything with. STAY AWAY FROM THIS COMPANY!

I purchased two lights from this company. The first went missing and they sent a replacement. It looked great and so I brought a second. The electrician has been here three times trying to get the lights working. I have been dealing with their customer support - who are useless.
The latest is that I have to pay to return the lights to China, they will then deduct the price of the first shipping to Australia and issue me a refund. Interesting that the refund will be about zero - oh and I have the additional expense of sending them back... I think I have spent enough on the lights and chalk it down to a very very bad experience
So do not go through the heartache of dealing with this company.
The product may look great but the quality is not there - they units just didn't work

This company's product is made in a very unprofessional way. I ordered the bed, it arrived one month later with terrible mold, scratches, marks with permanent markers etc. Instruction is noy clear at all. I requested the refund, they started saying only 5%, then I fought and they increased to 10%, 15%,... then they stopped 40%. When they transferred 40%, it was not correct amount of the fee. I highly recommend to AVOID this company unless they change everything to keep the business.

First of all we purchased a rug for $235 and the product took forever to arrive. Then when I open the package, it does look totally different from what to what is shown on the website I asked them for a refund in return, and they are not excepting that, the actual rug I received is less then $50. I will Websites to buy any rugs in the future and I'm not going to use this website again it is a big scam. Please be careful and do not to my mistake and use this website.