Litfad

This is a faceless, drop ship from China, super slow delivery, fast but terrible customer service and solution company. The product they shipped was misrepresented and damaged. They offered a 5% refund for the unusable light. I wrote back several times and they kept increasing the amount of the refund by 5% until we got to a 40% refund. They'd offer a refund if I shipped it back, but the shipment would be as much as I paid for the product. You're trapped.

Wish I could give zero stars. Save your money, this company is not legit and does not use good business practice. Received my table 3 months after ordering and it was very damaged upon arrival. The item is cheaply made and not at all as advertised. They refused to refund, a replacement would have arrived in same condition because the furniture is garbage. Wish I could have my $300 back.

I never ever wrote reviews. They are the most unprofessional company. I'm not quite sure yet if there are scammers or what. I ordered a toilet months ago and the carrier company called me and said they can't deliver because Litfad won't confirm for them to do so. I keep going back and forth with Litfad by email. Some guy writes with broken English to be patient and that be will talk to appropriate colleagues. Then says i can't return, to which i reply return what? I did not receive the package. Just a nuisance of a nightmare. Just don't order from this company please!

I would have never purchased something from a company that does not accept returns. When I reached out to them to explain that the light we purchased would not work for our space and the packaging came totally destroyed, they asked me to send 6 photos of every piece of packing and then would handle my return right away. They then responded and said they would not offer a refund. You cannot send this product back to China (had no idea that's where the product came from) because it costs more to ship it than the lights cost. How can companies like this still be in business?

Litfad is a SCAM.
As a result they offered me 5% refund then 15% refund, then 25% refund and that was with out saying too much except I want full refund.
Order has been with them 10 days and still not left china.
So, I hot them where it hurts Google Ads and Amazon Associates account.

No platform to advertise, to sales = failure

I encourage you to do the same.

Go to Google sponsored as, report, misleading content, scam, a short summary.
Do the same with Amazon.
And go to your bank explain and get a refund.

83% from UK alone have said the same thing.

Take action.

I ordered a desk and it arrived 2 months later but was very poor quality and damaged. Offered a discount 5% which then went to 40% but i had asked for a full refund. This is still going on and i doubt i will get a full refund as i paid by debit card.
This is a total scam organisation they basically take your money and send you goods that are unacceptable i cannot believe they have not been shut down.
Please do not order from then unless you want to throw your money down the drain then as this is the perfect company. I gave a review of one star but even that is not low enough but i had to rate something.

This site is a scam you pay good money for your furniture and takes over 1-2 month to arrive to only see that they did not box your desk they just wrapped your desk parks with broken down boxes. Desk was all damaged to horrible packaging. Customer service was no help either they offered 10% discount on a 1000 dollar desk which was inuseable. And they said I have to pay for shipping over 300 dollars if I want to send back. Scam don't buy from this site

This company is a total scam. It took 3 months for the parcel to arrive. The piece was not real wood as described, but fake plastic wood. The whole thing was impossible to mount: instructions were only written in Chinese. When I asked them for a return address they said returns were not an option, so I lost my money. Now I am left with a worthless piece of garbage in my house, and I lost 200$.

Ordered 2 pendant lights, received one which is basically a piece of metal accompanied by a few plastic heads. No lightbulbs, no way it will ever function as a light. Other item never received. Have been robbed of640 Euros!

My sconces arrived and were spray painted gold. They looked incredibly cheap and we're not useable. The lights looked nothing like the photo online. The company offered me a 5% refund, then 10%, then 15% until we reached their max of 35% minus their shipping fees. First and last time I will purchase from Litfad.

I ordered 2 light fixtures and they did not work for me. When I reached out about the return they said that they don't provide refunds. All they can offer me is 10 percent of the original price I paid. On the website, they claim that you can return but you have to pay for shipping back and that would be ok but they are refusing a refund altogether. Their customer support is absolutely terrible. Worst experience with an online retailer. Never order anything again from them.

The product I ordered came 6 weeks after the day of purchase. When it arrived, the box was not in a good shape. When I opened it, I was shocked. Look at the attached images. The pieces are broken, and the nails are all over the place. When I asked for a refund and return it back, this is what they wrote:

The return address is the logistic warehouse. It does not provide customer service or personal visiting reception. So we only accept return via Express Delivery. If you want to return the items, you should pay the return shipping fee.

I strongly recommend you not to order anything from them.

Total scam of a business. They say "easy returns" on their homepage then when you try and return they tell you they only do returns if the wrong item was delivered. The wallpaper I ordered was awful quality and looked nothing like what was pictured. It took well over a month to arrive and now I'm out $500.

Not only did they continue to defer my request to cancel a not yet processed order, they kept trying to sell a product I was no longer interested in. Please do not purchase anything from this website, it is not worth the time and effort. By our better off buying American.

I ordered a metal pull light. A cheap piece of plastic arrived. In order to return it, I have to pay for shipping and a "return fee" which they promise will eat up the entire refund. They are intentionally scamming people. Basically, they're making it impossible to get any money back

I wish I would have read these reviews before I ordered. The reviews are exactly on the mark, Item came with out instruction in bad condition lots of nicks and chips on the Cupboard. This is a big order came in 5 boxes weighing 90-100 pounds each. Was like solving a big Jigsaw puzzle. Hardware came in big plastic bag which has opened in the box. The Glass door was two right sided door. Returning this would have been a nightmare. As they charge shipping back to china. Some hardware had instruction but was in Chinese. Extremely useless.

This website is very deceptive, the item
I received came with horrible instructions and to be honest I'm not even sure I received every piece. When I tried to deal with it through customer service, they basically said the product was fine and i wasn't going to get a refund. These products are cheaply made in China, there is little to no refund policy so if you intend to buy something from this website you are definitely taking a risk. Hopefully I took a risk so you don't have to, avoid this one at all cost!

Will you get your order? Sure, maybe. But the box will be in shambles and the item will look like a piece of garbage that washed ashore. I sent photos of the condition it came in. Screws loose, holes in the box, chips all over the panels… they said they "didn't see any issue from the photos".

They do not honor their return policy. They say they do returns but what they do is offer you 5% refund and that's with you sending them the purchased item back. So if you buy a $500 item and want to return it they will only refund $25! It's outrageous and a total scam. Their products are not quality. I ordered stools that I'm the pictures looked nice a beautiful rattan, I got cheap plastic with an ugly orange color to it. Their customer service is quick to respond but isn't helpful at all.

We ordered a wall mounted wine rack from Litfad, the cost was over $83, plus shipping. It took over six weeks for the item to arrive, the customer support was awful and dishonest. Even worse, the product is constructed with inferior material, probably cost the vendor less than $5.00. We will never purchase from Litfad again and would strongly recommend prospective buyers to avoid using Litfad, as well!

The have not delivered my order after three months. No customer support. Litfad is a scam.No
Customer service.

I too did not check reviews. I received my chair months after order. It arrived broken, the back would not stay up along with other issues. Customer service would not give me a refund. I had to basically beg via email spamming two hours to get 40% of what I paid back. The first five pictures are what I got and the last one is the picture from the site.

After waiting for 6 weeks I've got my order with all fixtures and hardwares. Some boards are dented. It's nothing close to website photos and descriptions. After a lot of communication, they say I have to send back my order to China if I want to return. Absolute waste of money. This company is total fraud