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Litfad has a rating of 1.1 stars from 581 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Litfad most frequently mention customer service, full refund, and poor quality problems. Litfad ranks 263rd among Lighting sites.
Chairs arrived after a month pretty much as advised at time of ordering. Box was battered but chairs weren't damaged at all. No fitting instructions but easy to build. The chairs are very comfortable and exactly what we wanted. Probably not really worth the £280 for the pair but there wasn't anything else online coming up at such a cheap price. Overall am very happy with the purchase.
It's false advertising, I paid $800 for a shelves who doesn't look like the picture, no instructions manual to built it, arrived broken, very bed quality and they put hundreds of screws and small part in a plastic thank you bag!
Do not ever shop from litfad they provide extremely dishonest photos of their product to deceive people into thinking they are buy something better or bigger than they really are. Not only that they make it extremely difficult to return or get refunded. I am still in the process of trying to get a refund and as of right now I don't think that is coming. They are telling me things I already know and trying to prove to me they sent the right product.
Date of experience: April 19, 2023
I bought a computer table but thw carrier returned to them due to damage product. I have contacted their customer service thru email as they dont have a phone line. Up to now i have not received the table. I contacted again today and provided the tracking number again. Do not buy from this company! Your money will go to a waste!
Tip for consumers:
Poor service
Products used:
Computer table
Date of experience: January 1, 2023
Product (a credenza) was late, broken, and missing pieces. I tried to work with them and they told me to fix the item myself, then they tried to buy me off by giving half my money back. Fortunately I got a refund through my credit card company. What a joke!
Date of experience: September 1, 2023
I just about the buy bed frame from this company via online. Thanks God before buy I asked something and I understand they are even don't know about their product. What you see on online they are all different than what they sell. Don't trust this company!
Date of experience: December 23, 2022
This company sells Counterfeit products very low quality!
On top of that, they sent us 3 completely different pendants that looked the same until we hooked them up and turned the electricity on.
Company refused to provide the prepaid return label for the completely wrong items they sent and refused to refund the completely wrong items! This is horrible! The customer support is horrible. The products are cheap counterfeit items that don't even match what they show on the website.
Tip for consumers:
This company sells Counterfeit products
Products used:
I need to either return the items for a full refund or throw them away as I cannot have 3 different colors pendants over my counter
Date of experience: September 5, 2023
This site is a scam, items are coming from China. They aren't wired for US or whatever country you are shipping it to. They frustrate you with their attempt at customer support which doesn't exist and I believe is their intention, as they know their product won't work in your country already. This is 100% a scam. They know you can't use this items, they look fine upon arrival and thats what they will argue/they sent you the correct item. I want my money back! SCAM
Tip for consumers:
Don't shop here or any of this sites affiliates. This is a CHINESE SCAMMING COMPANY.
Products used:
NONE
Date of experience: August 24, 2022
Wow. Im grateful for this website. Im NOT going to order from this company because of this exchange I got when inquiring about a picture discrepancy for 2 bookshelves I was going to order (would've been $1,644 for both).
See pictures of the exchange...
Date of experience: April 5, 2023
Bedside tables were damaged, paint scratched, did not screw up properly and did not stand straight. I requested a refund and they refused to refund the total amount. I would would not trust this company!
Products used:
None. They were all broken. They did not refund.
Date of experience: May 26, 2023
Their $75 lamp is wired with the wrong wire: a thin-gauge, thin-insulation wire dangerous tor house-current uses such as lamps. Lamps. Litfad refuses to do anything about it, refuses to replace or accept return. Instead, they offered ME $7 TO forget the problem and write them a good review. I asked again if they could actually solbve the problem and again they refused. They are still selling this very dangerous item:
1 Light Bowl Wall Light Fixture Antique Style
Rust Metal Wall Sconce with Swing Arm\16"+16" Length
Item# *******
Luckily I spotted the wiring problem. It would be hidden in most of their lamps. So don't gamble fire or electrocution. Avoid this company.
Date of experience: December 14, 2022
The chair I received is not what is ordered. Completely different from what i was expecting. Color, Fabric, Cushion, Stitching and tightness does not match the product description. Additionally, chair rocking legs were missing from the package. The chair is very very cheap. This is unacceptable.
Products used:
Rocking Chair
Date of experience: June 27, 2023
I have just received a coffee table that I ordered from Litfad months ago. Badly damaged packaging, Shoddy item, No instructions, cannot get through to anyone for refund! Also, item was delivered to a site office near where I live. I was never informed! Could have been there for weeks! Neighbour noticed it!
Date of experience: May 30, 2023
We also had a terrible experience with Litfad when we bought a bookcase. But we had a "happy" ending. Product was received damaged, poorly packaged, missing pieces, no instructions, long delivery and the wrong COLOR! It couldn't have been much worse. We got a complete run around from Litfad so we contacted our credit card company to dispute the charge. They immediately issued a conditional refund while they investigated. We filled out a form and provided some photos. About 6 weeks later I received a letter from my credit card company indicating the refund was approved in full. It was for >$1100. Get your card company involved.
Products used:
bookcase
Date of experience: February 4, 2023
Don't do business with them. The light I got was falling apart and rated at 240v, not rated at 120v which was specified in the description. I contacted them and asked for refund, but they said, 240v is fine just use it. So I asked them to find a section in the US electrical code stating "240v rated appliances are safe to use on 120v". Then they said "it's just a typo on the sticker. It's actually 120v." After casually chatting with them asking to refund like that although of course that's not happening, just went to the credit card company saying I tried, but they are not taking responsibility. Got the money back.
Date of experience: September 29, 2023
I purchased a labeled world map mural and was super excited. When the items came they were of the poorest quality. All of the labeling of the world was blurry and smeared so that nothing is even recognizable. They don't care that the quality is so poor that this is unable to be hung on the wall, they only care that the item was delivered. I have never purchased from China before, but will never do it again. I will go without. I would rate a zero if it was an option.
Tip for consumers:
Do not purchase anything from this company
Products used:
The product was totally not usable
Date of experience: August 23, 2022
Order took almost 3 weeks longer than the original 10 week period. Eventually the chair arrived and was not only not the material described, nothing like the picture but also the mechanism inside the head rest is broken and will not click back, after 42 emails back and forth they are refusing to refund me a full refund. I am now about to commence legal proceedings to try and hold this 'company' accountable! They should not be allowed to get away with it! SCAM SITE PLEASE AVOID
Date of experience: July 23, 2023
The packaging was real bad, almost all parts are damaged by the time I recieved the package. The instruction is one page and doesn't match the product, so I basically used the picture on the website to assemble the product. When I try to contact customer support, they basically block me so I can't do anything or review.
Products used:
Office Table
Date of experience: July 13, 2023
Oh How I wish I had read more reviews before ordering from this company! The products look fantastic, but of course the one I ordered is out of stock. I've been offered multiple discounts to order something else despite my requesting a refund and cancellation of my order each time. I'm thinking I've been SCAMMED! So very disappointing! UPDATE: After a stern email to them, I have been sent an email confirmation of a refund. Still waiting to make sure it hits my bank account.
Tip for consumers:
They told me my requested product was out of stock and they didn't know when they would get more. I've been offered multiple discounts on another product of my choice. I told them 3 times I don't need anything else and would like a refund.
Products used:
Plant stand
Date of experience: November 5, 2023
They have sent me a broken lampshade they will not replace it they are just wasting my time they are lying to me and they are avoiding helping at all I spent nearly $400 on a broken lamp and they do not care
Tip for consumers:
Avoid this company
Products used:
Floor lamp
Date of experience: April 6, 2023
My recent encounter with Litfad has been nothing short of a harrowing experience. We ordered two desks priced at $682 each, only to receive one. Attempting to address this issue with Litfad's customer service has been an exercise in futility.
Despite our persistent emails detailing the duplicate charges and refund request, Litfad's customer service has remained unresponsive for six long weeks. To compound the issue, Litfad appears to operate through a third-party vendor, BAYCHEER, which is equally unhelpful and uncommunicative.
Litfad has repeatedly assured us that our case is "under review," but it seems they are more interested in avoiding responsibility than providing genuine assistance. This entire ordeal has left us frustrated and disappointed.
In summary, I strongly caution against doing business with Litfad. Their dubious practices and lack of customer support have cast a shadow over what should have been a simple and straightforward transaction. Beware of Litfad.
Date of experience: October 6, 2023
Stay away from this company. If they sent you a defective or broken item you have to keep it. You can't even ask for a refund because they will ask you to pay for the shipping fee to China before they can refund you.
Tip for consumers:
Don't ever purchase anything from this company.
Products used:
a dining table
Date of experience: December 11, 2022
I ordered a desk and arrived after 2 months all damaged and missing parts! They asked me for pictures! I sent them all the pictures! They told me you can return it but you will pay for the return shipping fee! They don't provide shipping return label! Return Shipping cost is 3 times more at ups than what the item costs! Called them to work it out they don't care about it! They told me you can keep the damaged! Do not buy from them!
Date of experience: October 30, 2023
I purchased a rug, and the wrong one was delivered. There was a considerably long waiting period for the rug to arrive, and when we realized the wrong one was delivered, the company made little effort to correct the issue. The sizing of the rug was also not up to the specs on the website, and the overall quality of the rug was poor. Would never recommend any purchases from this company!
Date of experience: May 23, 2023
The item that Litfad shipped to me was completely damaged upon arrival. I have yet to hear a solution from your team. Terrible customer service! I am very disappointed, I waited months to receive the item and all they did was asked for hundreds of pictures so that they can file a claim and get their money back from the shipping company, at the end they did nothing to resolve the issue. I have been scammed by Litfad. I also checked your reviews, everyone complains, I am not the only victim, Litfad ships poor quality products, not as advertised and the items are poorly packaged, hence they get damaged in transit. If I don't hear back for a solution, the authorities will be informed of your bad practices. Litfad should be banned from advertising products online. I have a broken table that I have no use for and Litfad will not issue a refund.
Tip for consumers:
Litfad is only interested in collecting payments vs helping customers with their issues. I am writing this complaint so that the authorities are informed of Litfad’s bad business practices.
Products used:
None. Table arrived broken.
Date of experience: April 3, 2023
This company is a scam! Run away! Arrive all broken and in pieces! And they want me to send it back. Don't lose your money like the rest of us
Date of experience: February 16, 2024
We ordered 13 Aug 2023 the Modern Wood End Table with Block Base, Storage & 2 Drawers in Rectangular Shape - 35"L x 12"W x 26"H 1 Natural. SKU: *******369
We would like to warn future customers that this company do not display clear the time of delivery of your items. It is NOT indicated on the item site, but on the page of Shipping Info. When we paid for our unit, we did not realise that our delivery will be after nearly 50 days.
You will not receive any information and explanation from customer service of company and you will need to chase your item in your spare time: to call them or to write to them.
Our unit was arrived in water damage package and the company promised to do 5% discount but we have not received any discount yet.
We also received no building instructions with the unit and had to build unit completely through trial and error.
We would not recommend this company for United Kingdom customers.
Tip for consumers:
This company do not display clear the time of delivery of your items. It is NOT indicated on the item site, but on the page of Shipping Info. When we paid for our unit, we did not realize that our delivery will be after nearly 50 days.
We also received no building instructions with the unit and had to build unit completely through trial and error.
Products used:
Modern Wood End Table with Block Base, Storage & 2 Drawers in Rectangular Shape
Date of experience: October 7, 2023
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