Litfad

I had one of the worst online shopping experiences with Litfad.com, and I strongly advise others to avoid this company. I ordered an item for my high-end office, and what I received was a completely unacceptable product.

Damaged Product Upon Arrival
When my order finally arrived, nearly every piece of the product was either scratched or dented. I was shocked at the poor condition it was in, as if no care was taken during shipping. To make matters worse, the package didn't even include assembly instructions, making it even harder to assess if the product was usable in any way.

Customer Service Nightmare
I reached out to their support team to initiate a return and request a refund, and this is where things got even worse. Rather than addressing the issue professionally, they kept making low-ball refund offers that I found insulting. They initially offered me a 5% refund, claiming that the scratches "wouldn't affect the usage." Really? For a product I paid full price for, expecting it to be in perfect condition for display in my business? 5% was an absolute joke.

When I refused and asked for a full refund, they upped it to 10%, then 20%, and eventually 30%—all of which were nowhere near acceptable for a product that was so badly damaged that I couldn't use it in my office at all. Each response from their support team made it clear that they were trying to get away with doing the bare minimum, offering partial refunds that don't reflect the severity of the damage. I also asked for their policy regarding shipping damaged products and requested to speak with a supervisor, but they dodged these questions and kept repeating the same offers.

Disgusting Tactics and Unfair Policies
Litfad's approach to resolving issues is clearly designed to wear down their customers into accepting a refund far below what they deserve. They even used the excuse that returning the product would be "too expensive" for me due to high shipping costs, trying to push me into keeping their damaged goods. This is totally unacceptable, especially for a product that was clearly damaged due to improper handling or shipping.

Final Thoughts
If you value your time, money, and peace of mind, avoid Litfad.com at all costs. The products are subpar, and the customer service is a complete disaster. They offer no accountability, no fair solutions, and make it incredibly difficult to resolve even the most straightforward of issues. The fact that I had to waste so much time just to get them to acknowledge that they shipped me a damaged product is unbelievable.

I will never shop from Litfad again and will be warning everyone I know about this terrible experience. They seem more like scammers than a legitimate company. If I could give zero stars, I would.

Entire company is a scam (consult IG page dedicated to the issue please). My specific order was a lamp that required me to connect over 100 wires myself in an unsafe way…

Do not purchase from there, it is a scam. Products to not look like photos and you will never get a refund. They keep offering you discounts which you will never received.

This company is a scam upon scams they lie through their teeth anytime I order from a company I always ask their return policy on damaged broken or wrong items of course they say yes we are here to make the customer happy if it's wrong or damage we will replace it or give you a refund I get an item 1st item not what I ordered the colors of the chandelier then they sent me another light by the way I had to wait three months for the light aren't they smart you know why they do that so you can't file a dispute with your bank your bank only gives you 90 days because guess what the second life came in three weeks so how come the first light took so long to come in they're so strategic so always if you are to order from them use your credit card only because they are a scam And I'm sure people got awesome product but I'm sure it's in between

So now I get the first light that's wrong colored the second light they sent me completely different light the first light was LED integrated for the crystals like shown on their website that I ordered but it was just different color the second they sent me it had a G9 pin in it that's not what is advertised not to mention the glass was Scratched they did not care wheeling and dealing trying to not lose their money first they were like oh we could give you 10% off why do I want 10% off first the light is not as described second it is scratched what do you want me to do with the SCRATCH light well there might be some imperfections in the crystal some imperfections is one thing but when it's scratched tremendously on the front of the diamond glass cold stone scratches like the wolverine did it and I'm so angry because I always ask what is your policy for return so forth and they always answer the same thing to not buy from them it is not worth a headache all they're gonna do is lie to you and they ask people to take down their reviews on the websites

I purchased a coat hanger 5 weeks ago and they sent a confirmation and tracking information within a week. The tracking information said it was in California and waiting on customs. One month later, it is still in California with the same information, NO CHANGE. I cannot get a refund and cannot get a better date for delivery. This is unacceptable.

Litfad (Scammer & Fraud) kept emailing me <*******@litfad.com> for three weeks, offering 5%, 10% then 15%, 20% 30% 40% 50% final refund if I would revise my review and give them more stars up to max. Even their customer VP *******@litfad.com got involved and is a fraud. They are so un-ethical because after we agreed on 2-3 would be most, and then they did not refund anyway. They are liars, unethical, fraudulent and will scam you to the max, and waste your time. Their products are worthless….read the reviews in all categories…trouble abounds.
Litfad is a Scam...re-inforced Scammer. Litfad is a Fraud. Bought a light and the chandelier bulbs require some China size not available in the USA. What a scam! What a fraud! They, then want me to fedex it back to China for over $500 then they'll then give a refund. What fools they are! Email must be by automatic A.I. That has no capacity of understanding.
LITFAD is a fraud of a company! People be ware and nothing can be returned to/at China prices. Don't be fooled by this company!
This company gives China a further bad name.

I purchased a desk from this company. So its my mistake for not reading the reviews before ordering. However the order was placed for a standard delivery which from memory i think was between 30 and 40 days. I contacted the company and asked for a quicker delivery and was charged an additional amount, however the delivery took 31 days. On opening the packaging and checking the numerous componants which were OK but not good, just acceptable. I then find all the instructions are in Chinese. Firstly i emailed the company to ask for english instructions. I explained the web site was in English, the payment was in English pounds to be delivered to an English address. One would expect it to be obvious that i was English. This is where it went down hill, as the customer services rep said that they dont have them in English., but would get back to me in a couple of days. I explained this is no good as i have all the items spread across my office floor. This did not make an ounce of difference and replies of be patient were received. I then went onto the chat line and explained, after 4 yes 4 hours i received a reply of ------Feel sorry.
Our product department is still working hard to process the instructions.
We will send you instructions as soon as possible.
Please wait,thank you for your understanding. I then paid £50 to an interporator to translate the instuctions and asked Litfad for a refund of £50, but received a pre written reply which basically said NO. DO TRUST THIS COMPANY. NO CUSTOMER SERVICE AND CLEARLY LOST SIGHT OF WHO THE CUSTOMER IS. Just hope my complaint to the parent company produces action before i consult solicitors

Further to the above - i am updating my review. Now i am being told in order to refund my £50 i must change my review to a good one

"We could only offer a 15% refund of product price after we see the good review."

I think thats bribery

Date of experience: 05 July 2024

Ordered items months ago. After several emails and messages sent they sent a half hearted stupid reply which didn't make sense. Tracking details after several requests were wrong and fraudulent, didn't exist.

AVOID THIS FRAUDULENT COMPANY!

I ordered a desk in 3 months ago. It has not arrived. Litfad cannot provide an update other than to say it is lost in a storm.
They are refusing a refund until the desk arrives and is then returned- although they don't know where it is to know when that will be. It means that at best I will wait 6 months based on current time scale and at worst- they have ripped me off and I will have nothing.
My sons 13th birthday has well gone!

In January I ordered a cabinet and two rugs from Litfad. 16 weeks later I am still waiting for one of the rugs and the cabinet. They keep telling me the items are still in transit. For two weeks I have been asking for a refund so I can reorder from somewhere else and they don't seem to want to give me a refund instead they keep offering me a % off. First it was 5% then 10% and now 20%. I just want a refund. 16 weeks is far to long to wait for anything. By the time it arrives it could be another 16 weeks as its apparently still in transit. I would never buy from this company again and I stronger advise against anyone else buying from them. I am unable to leave photos as I haven't received the goods

I want to share my deeply disappointing experience with Litfad to warn other potential customers about the issues I faced. I placed Order for four Light Gray Bar Stools on 3rd April 2024, costing £473.35, with an additional £90 for expedited delivery, which never occurred.

Damaged Goods Upon Arrival:
When the stools finally arrived on 17th May 2024, they were extensively damaged and unusable, with torn cushions and damaged legs. The quality was far below what was advertised on their website.

Failed Expedited Delivery:
Despite paying £90 for expedited air freight delivery, it did not happen. After much back-and-forth, Litfad refunded this amount, acknowledging their failure to meet the service promise.

Non-Compliance with Return Policy:
Litfad's 14 Days DOA Product Guarantee clearly states that they are responsible for covering return shipping fees for damaged goods and issuing a full refund. Despite this, Litfad has consistently refused to provide a pre-paid return label or cover the return shipping costs. They only offered partial refunds, starting from 5% and going up to 60%, and eventually offered 80% if I left a positive review. This practice is unethical and compromises consumer rights.

Unethical Practices:
Litfad's offer to increase the refund to 80% on the condition that I leave a positive review is not only unethical but also misleading to other potential customers. I refuse to participate in such deceptive practices.

Communication Issues:
I have sent a total of 11 emails regarding the air freight communication and 22 emails reporting the damage and requesting a full refund as per the agreed terms. The responses have been slow, inadequate, and often contradictory.

Conclusion:
Litfad has failed to honor their written representations and agreed terms of sale. Their refusal to provide a full refund and cover return shipping costs for damaged goods clearly violates consumer rights and their own return policy. The continued back-and-forth has caused significant inconvenience, as the damaged stools are taking up valuable space in my home.

I am sharing my experience to warn other consumers about the potential risks of shopping with Litfad. If you value your time, money, and peace of mind, I strongly advise you to look elsewhere for your furniture needs.

Thank you for reading, and I hope my review helps others avoid the frustrating and disappointing experience I have had with Litfad.

Absolutely ridiculous customer service from this company!
I ordered a stainless corner shower around first week February 2024, the invoice / info stated delivery@ approximately 4-6 weeks.
I finally got ahold of someone early last month, they blamed the delay on Chinese New Year.
I was told I should get it around April 20th...
This is now May 6th and I haven't heard a word from them,...to make matters worse their customer service page shows unavailable. 😕!

The image of the item is not what I received. The instructions are in Chinese and the instructions images are unreadable as their toner was going out. Buyer beware. Would not do business with them. Note no reviews on their website, red flag!

I bought the Scandanavian wood bed frame on 1/27/24 which was shipped from China with no protective package. The shipment arrived a month later damaged with parts missing. The product came unfinished — there was no mention of that in the description, and the photo of the product looked finished. Quality was poor, wood slats are very thin. The wood has a pungent smell that fade a tad but does not go away. The company does not accept refunds unless you file a case and then Litfad will allow a refund if you ship the product back to China at your expense which took 3 months to resolve. It was actually more cost effective to trash but what a waste, not to mention the impact on the environment! I deeply regret this purchase.

We ordered the "Glam Round Marble Dining Set in White with Black Metal Pedestal" along with 5 chairs.
- At the time of purchase, nowhere on the website did it say that the table and chairs came from China and that it would take two months (!) to be delivered to us. An omission that could be construed as misleading advertising.
- When we received the chairs, they were all stained. And the legs were missing screws: I had to go and buy some at the hardware store!
- The marble table top was delivered after the rest. It was delivered by just one person, even though the table is very, very heavy. The delivery man couldn't have done it alone. I had to help him. Is this normal? Worse than that: It's obvious that the marble was broken during production and badly repaired: you can see a "scar" all along the table!
- I contacted the customer service several times to find out the status of the delivery. The answers were very casual: "you'll have to wait". It was only after a lot of insistence on our part that we received more information, which consisted of the numbers of the parcels that were going to be delivered. What did these numbers mean and what did the parcels contain? A mystery. It's not serious.

I bought a desk from the website on the 17th of February 2024 which never arrived. Every email they send me was telling to be patient and they over 5% discount but its been 2months since I ordered it. I had to phone my credit card company to raise a dispute to get my money back. I personally think they are scammers and will never recommend them and best stay from their website. If there was a negative star rating that's what I would have given them.

This company does not stand by their products. I ordered a red ceramic sink in early Feb. 2024. It arrived in April 3 totally shattered. I sent pictures of the damage to the shipping box and the sink with a request for a refund. They did not comply and promised a replacement. I responded that I did not want a replacement just a refund. Another sink showed up on April 13- also broken. Sent the requested pictures. There is no way to talk to a human; all communication is done via email.
They offered a reimbursement of 50% of the $500+cost. I declined. I have filed a claim with PayPal, and a report to AARP fraud division, BBB, the FBI and the Texas Attorney general. None were very encouraging about getting any satisfaction since the company is housed in China. First time I have been scammed. I'm surprised that the US has so little control over damages caused by foreign companies.

This company has the worst customer service I have ever been in contact with. Their shipping takes FOREVER, and forget about trying to reason with their customer service if something goes wrong. It's impossible. Please for your own sake, stay away. It's a scam. They will never refund you and do everything they can to lie and make you keep their product. STAY AWAY.

Ordered a desk. Only part came with first shipment. When I inquired they agreed to ship the top. What they eventually sent did not fit the bases. They would not provide a refund or shipment of the correct desk top. They wanted me to pay to return the item after they sent the wrong thing. To top it off they want me to hire and pay for someone to fix it. Litfad is a complete scam. I'm out $1000. Their prices are too good to be true. Look up the reviews! My story is similar to many others. Wish I had done my research before buying from them.

I ordered an island from this company. The product was damaged they would not return it and they would not refund my money. I sent them pictures and they tried to negotiate by starting with 10% back. This island was over $2400. Then the next time they offer 20% back. I got them up to 40% back and then they refused to do that. Save yourself time and money the product was very cheaply made.

I thought this was a UK based company but they actually are based in China. I have 2 kids with autism and need sturdier furniture. I found a heavy duty plastic dresser and purchased it for $200 + $70 for shipping. Its quality is terrible and it took 7 weeks to arrive. Total waste of time and money.

I ordered a table and chairs for the kitchen. The table is excellent, I really like it. The chairs are not what I expected. But the company's customer service was fantastic and we found a satisfactory solution.

They pretend to be a uk company but is actually is China. They give you untraceable tracking information for shipment.