• Little Caesars

Little Caesars

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Overview

Little Caesars has a rating of 2.0 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Little Caesars most frequently mention customer service problems. Little Caesars ranks 299th among Restaurants sites.

  • Service
    10
  • Value
    9
  • Shipping
    3
  • Returns
    4
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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How would you rate Little Caesars?
Top Positive Review

“Pizza”

gwendolyn b.
9/19/23

My name is Gwendolyn Blue, I ordered 2 large 2 topping pizzas and when my delivery person brought them to me it was a different charge, because bacon cost extra. I didn't have any extra money just only the amount that I was told to pay. The young lady told me to just leave a review I thank her so much for not taking them back. Thanks Hungry Howie's for being there for me and my family that was our meal for today. This took place on 9/18/2023 at 3:43 pm pizza address is 7628 Sun Vista Way Orlando, Florida 32822 the delivery driver deserves 10 Stars.

Top Critical Review

“LitleCaesar has no respect for customers I ordered an order that cost me 29.00 dls (2 pizzas) over t”

su n.
3/9/24

LitleCaesar has no respect for customers I ordered an order that cost me 29.00 dls (2 pizzas) over the phone for pickup and I asked a friend to pick up my order, and when the order arrived it wasn't mine, 1 pizza came and I spent more than 2 hours on the phone to talk With the manager they don't answer the phone, so if they give you a wrong order you have no way of complaining and there is a lot of lack of respect towards the Fuegians, the employees instead of taking their work seriously they joke around and don't do the job right. Very dissatisfied with the service at this restaurant

Reviews (20)

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Thumbnail of user sun11
Texas
1 review
0 helpful votes
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March 9th, 2024

LitleCaesar has no respect for customers
I ordered an order that cost me 29.00 dls (2 pizzas) over the phone for pickup and I asked a friend to pick up my order, and when the order arrived it wasn't mine, 1 pizza came and I spent more than 2 hours on the phone to talk With the manager they don't answer the phone, so if they give you a wrong order you have no way of complaining and there is a lot of lack of respect towards the Fuegians, the employees instead of taking their work seriously they joke around and don't do the job right. Very dissatisfied with the service at this restaurant

Service
Value
Shipping
Thumbnail of user preppyelichick06
Washington
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

6801 Ogden Ave, Berwyn, IL *******

I've been to this location multiple times and this visit was unpleasant and gotten insulted by the manager! 3/31/24 at 11am. I ordered 5 crazy sauce part of my big order and 3 sauces are full and 2 are less than half! I asked the employee to please put a little more as the other 3 are full! She said she cannot because she can get in trouble if she fills a cup?! But the other 3 are touching the lid! I don't understand. She asked if I would like a refund? I asked if she can please fill the 2. She said it's a policy they are allowed to fill to half. Manager came and said I don't like how you're speaking to my employees…. I said nothing to insult or be rude and manager said I was! Also stated the policy to fill halfway is online that's a LIE for a customer who ALWAYS orders online! No where online said only 1 scoop of sauce! Why you holding back the sauce?! Definitely a rip off on the sauce! WOW! AVOID this location unless you want rude customer service and to be insulted and for my money spent I rather go to a different location! Last time going to this location with rude manager that's there AND insults you for asking kindly to fill the sauce in 2 cups that weren't filled! Didn't offer any gratitude and how she sees the sauces filled half and then completely full!

Thumbnail of user gblue9398
Florida
1 review
0 helpful votes
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September 19th, 2023

My name is Gwendolyn Blue, I ordered 2 large 2 topping pizzas and when my delivery person brought them to me it was a different charge, because bacon cost extra. I didn't have any extra money just only the amount that I was told to pay. The young lady told me to just leave a review I thank her so much for not taking them back. Thanks Hungry Howie's for being there for me and my family that was our meal for today. This took place on 9/18/2023 at 3:43 pm pizza address is 7628 Sun Vista Way Orlando, Florida ******* the delivery driver deserves 10 Stars.

Tip for consumers:
No

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Value
Quality
Thumbnail of user lg40
Texas
10 reviews
58 helpful votes
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March 9th, 2018

I know all about Little Caesars since I had worked at one when I was a teenager.
The prices are great! This place has friendly employees and the food is always good!
FYI - You CAN ask for a new pizza that was just made. Honestly, most people don't care what pizza they get! They just want to get in and out fast!
I like the service and people at 1220 E Belt Line Rd, Richardson, TX *******.
Keep up the good work!

Thumbnail of user lindam3169
Illinois
1 review
0 helpful votes
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July 22nd, 2021

I confirmed earlier at 1:00 pm 7-22-2021 store was open. They said only taking online orders (phone ran for 15 minutes before they would pick up). I said fine would put in order later. Went online around 4:30 pm and onlines were down. Tried to call no answer. West Chicago, Illinois store. I then went online to next closest store in Hanover Park, Illinois, it would only allow orders for 7-23-2021. This is not customer service, by the way when you call it says you can talk to someone to place an order but when you talk to them, they say online orders only. I know hiring is tough but i bought pizzas all thru the pandemic and had no problems, now you have a problem. Terrible just terrible.

Products used:
went to get mexican food instead

Service
Thumbnail of user eval75
Utah
69 reviews
98 helpful votes
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June 26th, 2019

For a cheaper and fast pizza Little Caesars is your place. Their pizza is ok but there are others out there that are much better and only cost a little more or about the same. But all in all Little Caesars is ok and their customer service is good, I have never been treated badly there.

Thumbnail of user cindyf28
Texas
36 reviews
159 helpful votes
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February 26th, 2017

Little caesars cirby/sunrise must be the slowest pizza cookers in the world. Not very friendly, customer service ranges on the border of bad to very very bad. Pizza is good but thats the only pro. Deep dish is not hot and ready and staff tends to give your order to another customer if you wait outside

Thumbnail of user rochelleo23
Texas
2 reviews
0 helpful votes
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January 30th, 2022
Verified purchase

The pizza was ready when I pulled up. Cut as I had ask. I almost walked out without a party of my order and the guy was so attentive and made sure I had everything. And the deal with checkout code.

Products used:
Foid

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Value
Quality
Thumbnail of user tonyac34
Kentucky
3 reviews
2 helpful votes
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November 21st, 2019

I went to the Little Caesars located in Manchester, Kentucky. I went on November 20,2019. They had just reopened. I ordered then went outside to wait and no joke, waited almost a hour and they still hadnt brought it out. I went in and the girl couldnt find my order because they had misplaced it. They didnt even have my entire order ready. I ordered two flat crust but got 1 flat crust and 1 $5.00 hot and ready but I was charged for 2 flat crust. I asked for a order of breadsticks and 3 pizza sauce. I only got 2 pizza sauce and was charged for 3. I was supposed to get a 2 liter of pepsi. I didnt get it. I got a order of breadsticks for my trouble that was suppose to be free but, you can guess the rest. After all that, the flat crust pizza was terrible. It was burnt and tasted like it was a month old. The girl that took the order was rude and acted as if it was my fault she messed up. I expected better. We will never go back.

Thumbnail of user kimberleys95
Canada
1 review
0 helpful votes
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June 23rd, 2021

I ordered and prepaid $43 for an order I didn't receive. Called the store. It is delivered by DoorDash and once it leaves the store, little Caesars has no contact with them. The DoorDash delivery person never delivers. I get the run around between little Caesars and DoorDash for the rest of the night. DoorDash says they can not say where the dasher left the order is it unknown and little Caesars don't care. Both do not offer a refund or my food. No Customer Service. Little Caesars says that they didn't have the unit number for me, so they are not responsible for a refund or to help get me my order, they didn't care and even the manager said that it didn't matter where the dasher left the order, on the street, in the garbage, if he ate it, all because he didn't have a unit number. Really? If they were missing the payment or had the wrong information, be sure that they would contact me. The dasher called my intercom and never said that he didn't have the unit number and didn't ask me anything, he just never arrived at my door. Such a frustrating night dealing with people that don't care at all. Don't ever feel bad. Little Caesar was paid, the door dasher was paid with tip, my food was gone, everyone got what they wanted except me, no food, no money or refund or credit, NOTHING at all, only a frustrating night that cost me time and money and pure annoyance.

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Thumbnail of user mellodies
Illinois
14 reviews
14 helpful votes
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February 29th, 2016

ON 2/4/2016 I ORDER A PIZZA FROM THIS COMPANY IT TOOK 25MINS TO WAIT A PIZZA.AND PLUS I HAD TO PAY MY DRIVERS. THERE CATCH PHASE READY IN HOUR IS A (lie) REALLY. PLUS THERE EMPLOYEE WENT IN FRONT OF THE TO HAVE A CIGARETTE IN FRONT OF YOUR COMPANY THAT WAS VERY RUDE. I REALLY HOPE THEY ALL WASH THERE HANDS. I WILL NOT BE GOING BACK TO THEM AT ALL. I WILL STICK WITH PIZZAHUT.

Thumbnail of user jcd38
Illinois
6 reviews
3 helpful votes
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August 3rd, 2022

LOCKPORT, IL 08/03/2022: Ordered online for pickup at 11 am at the "pizza portal"... Subsequently, I needed to change the pickup time to 11:30 am. I stopped by the store at 10:30 am, and asked that my pizzas be ready at 11:30 am. instead. I did this so that they would NOT sit around for 30 minutes, and get soggy and rubbery. The clerk asked his manager, and he said okay... Well, when I got there at 11.30 am, the pizza portal had my name, but no pizzas were in it. The clerk instead handed me my pizza that were sitting out... THEY WERE SOGGY, AND RUBBERY... Bottom line, THE MANAGER LIED TO ME...

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Value
Quality
Thumbnail of user tammyc364
Florida
3 reviews
35 helpful votes
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June 21st, 2022

The Little Caesar's location on Big Bend Road in a well-trafficked mini-mall in Riverview, FL, is innocuous enough amid the two Chinese takeout, dry cleaners, and Winn Dixie at that location. However, what lies within is a seriously bad pizza experience. I remember in Georgia going to Little Caesar's on occasion for that Crazy Bread and sauce. That was pretty much it. The pizza was take it or often leave it. However, it was inexpensive and affordable to most people. This franchise of the national chain though is in a word 'nasty'. Order a crazy bread and you get a little bag of semi-cooked dough with some parmesan carelessly sprinkled around it. Order a thin crust pep pizza and it's presented to you burned or undercooked. There is no middle ground with this Little Caesar's and all the bad reviews second this. The worst part though are the two staff members who lurk inside to carelessly fix your food, insult you if you complain, and recently, to run out after you cussing you out in front of strangers outside if you ask for a refund after 3 times in which the food was returned after being handed over while still undercooked or inedible. Don't bother calling to complain, because these two don't answer the phone. They just let it ring... If the franchise owner only knew what's happening at his location and how much business he's probably losing... Skip it people... Don't waste time or your money! I would have posted a photo of the cussing manager running out chasing my husband to his car but...

Service
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Thumbnail of user nizaridriss1963
Texas
1 review
0 helpful votes
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November 5th, 2023

Two days ago I went to our local location on John Hayes. I go there at 2:45PM and at about 2:55PM, after waiting in line for 10 minutes with only three people other than me, I finally got to order. I paid by credit card and even gave the lady a $10 tip in cash and told her I would be outside in the my vehicle. She said she would bring my order out to me. After waiting over half an hour, I went back in and asked where my order was? She said let me check then after 10 more minutes I was told they gave it to the wrong person and that they would make mine again. I waited an additional 15 minutes to get my order. They labeled it correct but gave me 1 pizza correct and the second. One was something i did not order. She said "it is all correct now". I tried to call the corporate number and all I do is sit on hold. I tried to call the location and they don't answer. This place sucks for service and thew pizza was cold too. The sausage was horrible and I tossed the wrong. Pizza. I even sent a cont act me to the corporate office and I have not gotten a reply to that either. Horrible, discombobulated, disorganized and need I say anymore?

Tip for consumers:
Two days ago I went to our local location on John Hayes. I go there at 2:45PM and at about 2:55PM, after waiting in line for 10 minutes with only three people other than me, I finally got to order. I paid by credit card and even gave the lady a $10 tip in cash and told her I would be outside in the my vehicle. She said she would bring my order out to me. After waiting over half an hour, I went back in and asked where my order was? She said let me check then after 10 more minutes I was told they

Products used:
Pizza

Service
Value
Quality
Thumbnail of user jessicac132
Missouri
2 reviews
0 helpful votes
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September 13th, 2016

Great price for the ready made pizza but sometimes the pizzas sit for over an hour even though they are supposed to rotate them out.

Thumbnail of user kyleo133
California
2 reviews
0 helpful votes
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September 5th, 2022

These little $#*!s dis not amswer th3xphonw like they were trying to avoid providing service i did also get sxreport from a ub driver who said he called ghem 15 x but then wventualy gor his monwy back if you kitfle $#*!es dont wanna work then domt oh also im a superior officer thining your all cool and $#*! with your crap I used to think rich peope are givng bribes ill give the bitxhes the death penalty they all aint $#*! to nobody I dont care dont wana work then dont you should be shut down coe false advertising I dont give a $#*! if the little $#*! is a billionaire i dont work for anyone and you never know who your fukn with they all aint $#*! to nobody

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Thumbnail of user ns299
Montana
1 review
0 helpful votes
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September 29th, 2022

Official sponsor of the NFL, but closed on Sundays? ‍ Makes no sense. Little Caesars could bank on Sundays. Bad business decision.

Thumbnail of user oliverd65
Virginia
2 reviews
1 helpful vote
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April 4th, 2021

You know I usually order a cheeseles sauceless pepperoni pizza and a lot of other places but Little Caesars didn't

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Thumbnail of user dennism2157
Georgia
1 review
0 helpful votes
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August 11th, 2023

When I was there today, the app said it was ready. But it wasn't. Staff were COMPLETELY ignorant to me and my dad.

Products used:
Nothing

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