• LiveGlam

2018 CUSTOMER CHOICE AWARD

LiveGlam

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Overview

LiveGlam has a rating of 4.5 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveGlam most frequently mention customer service, morphe brushes, and monthly subscription. LiveGlam ranks 4th among Cosmetics sites.

  • Service
    82
  • Value
    84
  • Shipping
    82
  • Returns
    60
  • Quality
    83
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
223
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How would you rate LiveGlam?
Top Positive Review

“Best Product”

Amelia S.
3/6/24

'I'm very keen on these amazing products by Conscious Skincare. They not only smell divine, feel gorgeous but have the ingredients that I dream of! No nasties, just pure, thought out, conscious ingredients

Top Critical Review

“SCAM! THEY STEAL PEOPLE'S CREDIT CARDS!”

yes i.
12/6/17

Thousands of people have gotten fraudulent charges around a month or 2 after signing up from liveglam. Same thing happened to me. In total, $4056 was charged to my card. They are from at&t in Texas along with some vendors in China. I live in California... luckily my bank caught it before i did, and they confirmed to me that the fraudulent charges came directly from LiveGlam. I decided to look further into it and THOUSANDS, and i do mean THOUSANDS, of people have had the same or similar experiences. The founder of the company is known for shady business practices. Just google his name and so many articles of him doing illegal things w past businesses come up.

Reviews (2,531)

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Reviews that mention popular keywords

customer service (596) brush collection (52) quality products (47) quality brushes (42)
Thumbnail of user tiffanyc215
Texas
1 review
0 helpful votes
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February 9th, 2020

I love the way the lippies are after they dres. They never disappoint you. I love the matte and how some colors are nude and others are dark. That's what I love. When they send the dark colors! The lip scrub is AMAZING!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for the amazing feedback, Tiffany! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user brendag241
Missouri
1 review
0 helpful votes
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July 4th, 2019

I love the quality of LiveGlam's products! I am a current KissMe subscriber and I love everything about the lippies. The quality and pigmentation is amazing. I really like the formula and the fact it is vegan and animal cruelty free. The thing I love most about the lipsticks is the applicator.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you, Brenda! Hearing that you love our products is the best thing we could hope for! Your positive review means a lot to us!

Thumbnail of user shanteg1
Texas
1 review
0 helpful votes
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August 16th, 2018

Great costumer service and products. I had a problem with my credit card and got charged double but they fixed in less than 2 days which was GREAT. Love their products and the subscriptions that they have with morphe me and kiss me. I love how you can skip a month, trade products, and unsubscribe any time you want with no problem. Plus they give you an extra brush or lippie if you subscribe under a costumers name. AWESOMEEE!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you, Shante! We’re always here to make sure that everything’s resolved the best and most efficient way possible.

Thumbnail of user maricelah
California
1 review
0 helpful votes
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May 6th, 2018

I am so happy that I am suscribed with liveglam lippies and brushes. I have been suscribed for almost half a year and had no previous complaints. But this month as I tracked my package I noticed it had been delivered but my mailbox was empty. I emailed liveglam the next day to let them know and Heni quickly responded. As they had not arrived, they have shipped me a replacement without me having to argue or ask for them. I am extremely satisfied with liveglam and their customer service, adding that their brushes and lippies are awesome

Thumbnail of user melaniev30
Florida
1 review
0 helpful votes
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July 25th, 2018

I have been a member of liveglams kissme subscription since February and I can honestly say I have no complaints. I love all of the products I have received and what I love even more is the chance to review your monthly lippies and the option to trade a shade you feel you would not love so much for one you would instead of paying for and being stuck with a product you will never use. So far, the two times I have reached out to their customer service team has been such a breeze and my questions/ concerns were met in a timely manner.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We appreciate your positive feedback about our products and customer service, Melanie. We do take pride in catering to our Glammers’ needs the best way we can. Don’t hesitate to reach out anytime if you have any question/concern!

Thumbnail of user ronelr
South Africa
1 review
0 helpful votes
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June 12th, 2020

I've been a part of the LiveGlam MorpheMe family for just over a year and a half now and it's one of the best membership programs I've ever belonged to. I highly recommend the MorpheMe membership as it's the most affordable way to build your brush collection by far!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the feedback, Ronel! We really do our best in making sure that everyone gets the best out of their subscription as we know you deserve it!

Thumbnail of user crystalg477
West Virginia
1 review
0 helpful votes
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August 1st, 2021

Live Glam has perfected the lippie! Their lippies are the creamier, nondrying, smoothest, most beautiful lippies ever! And their customer service is impeccable! I highly recommend ANY of their products!

Tip for consumers:
Highly recommend the lippue club for first timers and the brush club.

Products used:
Lippies and Morphe brushes

Service
Value
Shipping
Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you so much for taking the time to leave this excellent review, Crystal! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user jessicam251
Pennsylvania
1 review
0 helpful votes
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February 27th, 2017

I love getting my package each month, it's so exciting to see which brushes in gonna get next! The brushes are great quality and wash well, you can't go wrong with this subscription!

Thumbnail of user irener17
California
1 review
1 helpful vote
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February 1st, 2017

I love getting new brushes every month. Plus customer service is fast and very friendly. My monthly order was stolen and they sent me a replacement right away.

Thumbnail of user ivonc
Nevada
1 review
0 helpful votes
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March 4th, 2017

My favorite subscription yet, excellent customer service, fast shipping, love every brush I got so far, affordable for the value of brushes you get, I recommend go sign up you won't regret it

Thumbnail of user francined18
Minnesota
1 review
0 helpful votes
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January 23rd, 2019

Amazing matte formula, loving the lip colors. Comes every month and you can cancel at anytime the three lipsticks come in a silk colored tie pouch are beautiful as well.

Thumbnail of user kaylak38
Kentucky
1 review
0 helpful votes
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November 6th, 2018

They are so bomb. I hate most matte lipsticks but these do not crack or break. And don't get me started on the colors. Lord I've found my forever lipsticks

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Glad to know that we’re able to meet your expectations, Kayla! We’re committed to providing top-notch quality in our products and services, all the time! Take care!

Thumbnail of user ashleyg178
Texas
1 review
0 helpful votes
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June 9th, 2018

This company has something for every girl who likes to dab in makeup- even just a little bit. Their customer service reps are always nice and helpful which is a plus.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Glad to know that we’re able to meet your expectations, Ashley! We’re committed to providing top-notch quality in our products and services, all the time! Take care!

Thumbnail of user marisad13
Oklahoma
1 review
0 helpful votes
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April 17th, 2019

These puppies are so glamorous and a great deal on top of that! You can beat 3 fabulous poppies for just $19.99 a month. I am so in love! The gorgeous green shade Leprechaun was life!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Awww, we really appreciate all your feedback, Marisa! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! XOXO

Thumbnail of user cecilyb28
Illinois
1 review
0 helpful votes
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May 14th, 2019

I had a question about the shadow me subscription & the emailed me back within 24 hours. They were extremely nice. Their products are amazing and there shipping is really fast as well.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the awesome feedback, Cecily! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. We look forward to hearing from you again soon! Cheers!

Thumbnail of user malenys
Texas
1 review
0 helpful votes
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March 25th, 2019

I've tried a few different brushes and these morphe ones are the absolute best! I will definitely be trying out more of the lines product! Thank you so much!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you, Maleny! Hearing that you love our products is the best thing we could hope for! Your positive review means a lot to us!

Thumbnail of user evelynd47
Alabama
1 review
1 helpful vote
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March 14th, 2019

LiveGlam is a great investment. You definitely get more value for your buck. No disappointments, their options are endless, unlike other subscriptions! You don't want to pass up this subscription.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for giving us a perfect rating. Everything has been carefully curated to guarantee everyone’s satisfaction! Take care, Evelyn!

Thumbnail of user anas144
Illinois
1 review
0 helpful votes
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February 11th, 2019

Awesome products! I recommend it they're cheap and they send different colors every month! If there's any problems they resolve the issues right away!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Ana, thanks for leaving a positive review, and for mentioning our products. Everything has been carefully curated to guarantee everyone’s satisfaction!

Thumbnail of user karinab8
Utah
1 review
0 helpful votes
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March 12th, 2018

Usually reply really quick within a couple of hours unless it's late at night & their department is closed. Give exact answers & don't go around ur question like most emailing sites

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the review, Karina! We'll always try our best to impress you more.

Thumbnail of user kriss163
Texas
1 review
0 helpful votes
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August 17th, 2019

This by far is the best club membership for lip and palettes! Great product and you have plenty of time to try new looks before your next palette comes.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow! Thanks for that amazing comment, Kris! Rest assured that we’ll continue to improve our products and services for all of you, our amazing Glammers! Digital High Five!

Thumbnail of user tachekab
South Carolina
1 review
0 helpful votes
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August 4th, 2019

Can't wait for next months lips color so excited. It didn't stain my clothes or my cups. I can still kiss my babies without leaving a mess. Thanks live glam. I'm in love

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for leaving a positive review, and for mentioning our products. Everything has been carefully curated to guarantee everyone’s satisfaction! Take care, Tacheka!

Thumbnail of user dawnm206
Oklahoma
1 review
0 helpful votes
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May 11th, 2018

Hi i just want to say that LIVEGLAM has the best customer service I've ever experienced! Honestly I've been subscribed for a few months and anytime I've emailed them for help it's never taken them longer than 5 minutes to email me back with all the answers i need. I wish i could get that kind of customer service everywhere. Thanks for taking care of your customers LIVEGLAM you guys rock!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for leaving such a positive and heart-warming review, Dawn! It's our pleasure to have made you happy with our products and services! Take care!

Thumbnail of user deborahf108
Texas
1 review
0 helpful votes
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August 8th, 2018

I had to contact customer services today and the immediate response was breathtaking never have I experienced this type of satisfaction with any company thanks a million

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Awww, thanks for that awesome review, Deborah! We truly appreciate it!

Thumbnail of user vivianc154
California
1 review
0 helpful votes
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September 11th, 2019

Pallets are always so well done. Amazing pigment & great colors. The fact that it's every 2 months is even better because it's not too much but it's also enough to keep different looks coming!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you, Vivian! Hearing that you love our products is the best thing we could hope for! Your positive review means a lot to us!

Thumbnail of user yasmienet
Massachusetts
1 review
0 helpful votes
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December 5th, 2019

They are cheap and beautiful so many colors too choose from I'm never sure which one too get and also the quality is great definitely going to stay as a long term member love you guys!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow! Thanks for the amazing feedback, Yasmiene! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam! XOXO

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From the business

LiveGlam is one brand, three clubs and infinite options. Founded in 2016, our makeup subscription boxes are never crafted in a conference room, they come right from our community. Whether you’re a makeup maven or beauty beginner, our products are made with you in mind. Beauty isn’t meant to be stressful, that’s why we blend it out for our customers. All the products we manufacture are vegan, cruelty-free and made with love in the USA. Our beauty boxes are fully customizable to put the glam back in your hands. This is beauty unboxed.

Company Representative

Thumbnail of user geoffreyr17
Geoffrey R.

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