• LiveGlam

2018 CUSTOMER CHOICE AWARD

LiveGlam

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Overview

LiveGlam has a rating of 4.5 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveGlam most frequently mention customer service, morphe brushes, and monthly subscription. LiveGlam ranks 4th among Cosmetics sites.

  • Service
    82
  • Value
    84
  • Shipping
    82
  • Returns
    60
  • Quality
    83
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
223
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How would you rate LiveGlam?
Top Positive Review

“Best Product”

Amelia S.
3/6/24

'I'm very keen on these amazing products by Conscious Skincare. They not only smell divine, feel gorgeous but have the ingredients that I dream of! No nasties, just pure, thought out, conscious ingredients

Top Critical Review

“SCAM! THEY STEAL PEOPLE'S CREDIT CARDS!”

yes i.
12/6/17

Thousands of people have gotten fraudulent charges around a month or 2 after signing up from liveglam. Same thing happened to me. In total, $4056 was charged to my card. They are from at&t in Texas along with some vendors in China. I live in California... luckily my bank caught it before i did, and they confirmed to me that the fraudulent charges came directly from LiveGlam. I decided to look further into it and THOUSANDS, and i do mean THOUSANDS, of people have had the same or similar experiences. The founder of the company is known for shady business practices. Just google his name and so many articles of him doing illegal things w past businesses come up.

Reviews (2,531)

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Reviews that mention popular keywords

customer service (596) brush collection (52) quality products (47) quality brushes (42)
Thumbnail of user tiffanyc80
Kentucky
1 review
0 helpful votes
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February 8th, 2018

Received a response so quick and got the information I needed. I love the monthly brush club, though I sometimes skip. This is a great feature that they offer so if money is tight or you just don't need any extra brushes that month, you can skip without worrying about your membership or account closing.

Thumbnail of user gredism
California
1 review
0 helpful votes
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March 14th, 2017

Who would of thought of monthly makeup brush subscriptions?! I mean come on that's a freaking amazing idea and I'm so glad it's through LiveGlam they are such a great company and I love them so much! My brushes come every month on time in great quality thank you!

Thumbnail of user juliad238
Arizona
1 review
0 helpful votes
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February 28th, 2021

Live Glam Is my number one subscriber for make up I've ever purchased, I have subscribed in their lips eyeshadow and brushes, they have nice materials and why you see is what you get. Also what makes them great is, you can always skip that month for any reason. It's so helpful due to where you wouldn't need to buy product you don't like. Also what so great about them is they allow you to trade your product for a different month or if you would like to purchase past life glam promotion. Again this subscriber is so easy to use and flexible for payments and you are buying your own product and also can purchase past products and this app allows you to do what you want. I would recommend it to anyone that is looking into future make up brushes eyeshadows and lip sticks..

Tip for consumers:
You can alway get to skip any month and also you can trade products. You always updated on new products and you have easy access to your account.

Products used:
I us the brushes lippies and eyeshadow

Service
Value
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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Yay, Julia! Thanks for the feedback! We really do our best in making sure that everyone gets the best out of their subscription as we know you deserve it!

Thumbnail of user benjamino9
GB
1 review
14 helpful votes
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October 9th, 2016

I absolutely love LiveGlam. I use them for my MorpheMe subscription which I can't live without. The price is so affordable that I don't even notice that I pay for it every month and there are a range of different payment options that will suit anyone. I love how excited I get every month when I know I can log onto LiveGlam and watch the videos for each month's brushes. LiveGlam always emails you when your order is out with tracking details and are extremely helpful whenever you have an issue (you do not have issues often with LiveGlam!). And the best part is LiveGlam has a rewards scheme, so as you get more orders, you know you're closer to a little treat that'll brighten up a day. :) Love LiveGlam so much. <3

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We're really stoked to hear about your review! Thank you for the overwhelming support, love! We love you more than you love us. <3

Thumbnail of user madinas1
Virginia
1 review
0 helpful votes
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March 28th, 2017

Morphe brushes are great quality so the fact that there is a subscription box for them is even better. It's a great deal and it enables you to try out new brushes you would normally never pick up on your own. The option to trade or skip your brushes are really handy as well.

Thumbnail of user ambers152
New Jersey
1 review
0 helpful votes
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June 23rd, 2018

Love my MorpheMe subscription I have through LiveGlam. I received 2 brushes that were broken and they replaced them right away. Also had a month where I did not receive my brushes (probably because I was in the process of moving) and they replaced them and sent them to my new address instantly! Amazing company with awesome customer service!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Amber, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal Glammer and helping to share the word about us. We’re here for you anytime!

Thumbnail of user crystala21
Texas
1 review
0 helpful votes
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May 3rd, 2017

I love how flexible and affordable it is to build up my brush collection! Great way to be able to get high quality brushes that fit my budget. The skip a month, and trade feature make it that much more beneficial. Best of all I love how you can earn points

Thumbnail of user elizabethg238
Pennsylvania
1 review
0 helpful votes
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June 17th, 2018

Liveglam is great! I receive the MorpheMe subscription and I love the brushes Ive gotten so far. Their customer service is great! I had a stain in one brush and they replied right away and gave me reward points to make up for the stained brush since it was still usable.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow! Thanks for that amazing comment, Elizabeth! Rest assured that we’ll continue to improve our products and services for all of you, our amazing Glammers! Digital High Five!

Thumbnail of user janicel125
Texas
1 review
0 helpful votes
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May 13th, 2019

I love liveglam they have great customer service fantastic products and are always keeping things fresh you can use anything they have whether you're a beginner or a longtime makeup guru they have tutorials a variety of colors and finishes for everybody everyone can get something they like no matter what

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the awesome feedback, babe! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to hearing from you again soon! Cheers!

Thumbnail of user yurih3
Michigan
1 review
0 helpful votes
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December 4th, 2016

Love how you get to try different Morphe brushes every month, especially if you're on a budget like me! Worth every penny. You get three full sized brushes and sometimes a extra little something on the side... I will definitely recommend to all my friends/family.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We are so glad to know that you love our products, Yuri! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! Take care!

Thumbnail of user amaliad7
Amalia D.
California
1 review
0 helpful votes
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March 23rd, 2020

The products are awesome! The customer service is even more awesome! I once had to deal with a stolen package & they replaced it in less than a week! They really know how to keep their customers happy!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Awww, we really appreciate your feedback, Amalia! We are committed to providing top-notch quality in our products and services, all the time! Take care!

Thumbnail of user mariahw42
Colorado
1 review
0 helpful votes
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March 21st, 2021

High quality products thoughtfully chosen, beautifully packaged, and delivered right to your door for a great price. Can't ask for more than that! Of all my subscription boxes (and I'm a bit of a sub box junkie (and total makeup junkie)), LiveGlam brush club is probably my favorite.

Products used:
All of them (cosmetics)

Service
Value
Shipping
Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Yay! Thanks for the feedback, Mariah! We really do our best in making sure that everyone gets the best out of their subscription as we know you deserve it! Thanks and take care!

Thumbnail of user annmariep23
Pennsylvania
1 review
0 helpful votes
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August 23rd, 2020

This company is awesome! Lippies have always been a treat for me, I just love trying new shades and textures. With Live Glam, I receive a new shipment each month for a very reasonable price! The products are full size and still very inexpensive! The packaging is just as exciting as the product itself! The company provides a post card demonstrating additional ways to make the most of the product!
I also follow Live Glam on Social Media... they're an exciting, friendly and diverse group that are very interactive with their customers! They run free product contests that the customers - like me - just love! Great product, awesome company and happy customers! That's what love Glam is all about!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow - we are floored with your five-star recommendation, AnnMarie! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam! XOXO

Thumbnail of user meaganp6
Texas
1 review
1 helpful vote
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November 8th, 2017

Great customer service and fast shipping! When I had a problem with one of my bags this month, they got me sent a lippy right back in just two days which is awesome! Will definently be keeping my subscription for months to come!

Thumbnail of user victoriar121
Texas
1 review
1 helpful vote
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March 5th, 2019

When signing up for live glam I was a little nervous because a lot of websites can be scams, but after receiving my first package I couldn't love it anymore super affordable products and they work so great!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for leaving a positive review, and for mentioning our products. Everything has been carefully curated to guarantee everyone’s satisfaction! Take care, Victoria!

Thumbnail of user charm29
GB
1 review
0 helpful votes
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May 11th, 2021

I absolutely love the live glam Morphe me subscription. I have around 150 Morphe brushes in my collection at this point already, but love this subscription as I get to try brushes I don't already have, and get spares of the ones I already have! I love that you can swap out a brush if you don't want it or swap the whole subscription for a previous months subscription.

I adore Morphe brushes, but think this subscription is genius.

From start to finish you get an incredible service, with speedy shipping I live in the uk. The customer service is great. The emails updating you are brilliant and I love the points system too!

Could not fault if I tried!

Tip for consumers:
Don’t think twice, go for it absolutely incredible service!

Products used:
Morphe me subscription

Service
Value
Shipping
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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the amazing feedback! We're so delighted knowing that we're able to meet your expectations, Char! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user evitat
Illinois
1 review
0 helpful votes
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September 18th, 2017

I have been a customer of theirs for over a year. Never any issues until recently. I received a damaged brush, I emailed them and they replied within hours and sent out a replacement. No hassle of trying to return the damaged one or anything either. Love their products and their customer service! Highly recommended company!

Thumbnail of user carmena52
California
1 review
0 helpful votes
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January 26th, 2019

Besides the formula, what I love about these lippies is their unique colors in every month! I am someone who loves wearing lipsticks, especially bold colors that make your lips stand out! These are definitely worth the hype and they deserve more recognition. Not to mention, customer service is awesome!

Thumbnail of user damasryt
South Dakota
1 review
0 helpful votes
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November 15th, 2018

Haven't had any issues thus far. Love the quality of the products. Shipping has been fast no additional charges have been made to my account unauthorised. I was having trouble with a link for my subsription I contacted customer service and they replied back within an hour or less. Great service.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for your positive comments, Damasry. I am so glad to hear that you’re pleased with our products and services! Reach out to us anytime if there is anything we can help you with.

Thumbnail of user katyb49
Illinois
1 review
0 helpful votes
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May 27th, 2020

Love Live Glams products! I'm subscribed to all 3 subscriptions they offer. When I have needed to get a hold of customer service they were super fast at getting back to me. And resolved my issue which was mail issues.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

OMG, Katy! Thank you for being a valued ULTIMATE Glammer! We love you right back.

Thumbnail of user leisaj1
New York
1 review
0 helpful votes
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January 23rd, 2017

For just $19.99 a month you receive quality brushes that apply makeup very well to your face. I love how soft and how good the quality of the brushes are. Included in the package is a booklet with information about each brush and its use which is awesome. I would definitely recommend to all the who wears makeup and makeup artists out there.

Thumbnail of user libbyr1
New Zealand
1 review
0 helpful votes
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June 25th, 2017

Excellent rewards, great customer service! Gorgeous shades! <3, Posts to smaller countries which is perfect! Often we miss out on clubs like this! Lovely variety of shades and finishes for example matte, metalic etc:. Very affordable for people of low income households. High quality and is packaged beautifully!

Thumbnail of user valerian3
New Mexico
1 review
0 helpful votes
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January 16th, 2019

I love the Live Glam lippie monthly subscription; it's amazing! The formula is long lasting, you can chose to skip or trade colors, although I haven't had too. Their customer service is great and so easily accessible.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for your positive comments, Valeria. We are so glad to hear that you’re pleased with our products and services! Reach out to us anytime if there is anything we can help you with.

Thumbnail of user annettep39
Florida
1 review
0 helpful votes
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February 28th, 2019

I can't recommend this subscription more! This is the absolute BEST quality brushes for the most affordable pricing out of any and every monthly subscription I participate in. ( which I subscript to like 5 different beauty subscriptions monthly, don't judge me LOL). If your a makeup lover or just starting to build your collection TRY LiveGlam! You will not regret it!

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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the awesome feedback, Annette! Glad to know you love them. You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! Take care!

Thumbnail of user marthat58
California
1 review
0 helpful votes
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May 21st, 2019

Loved my 1st order & cant wait for next months to arrive. Great price & awesome idea to make your lipstick collection grow. Very pigmented and smooth to apply. Non drying or cracking. Lasts all day & get many compliments. I forgot to put in code to receive my 4th lippie and I immediately messaged them. I was extremely surprised on the fast reply and solution to the problem. They will be sending it with my next months order. Very fast and friendly response. I 100% recommend.
Only complain is that I wish the applicator tip was a little more defined or pointy to better apply around the lips. Other than that I LOVE!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Martha! Thanks for your feedback and we'll make sure to raise this to our team. We appreciate this amazing 5 star review and we are so glad to know that you love our lippies! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! Take care!

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From the business

LiveGlam is one brand, three clubs and infinite options. Founded in 2016, our makeup subscription boxes are never crafted in a conference room, they come right from our community. Whether you’re a makeup maven or beauty beginner, our products are made with you in mind. Beauty isn’t meant to be stressful, that’s why we blend it out for our customers. All the products we manufacture are vegan, cruelty-free and made with love in the USA. Our beauty boxes are fully customizable to put the glam back in your hands. This is beauty unboxed.

Company Representative

Thumbnail of user geoffreyr17
Geoffrey R.

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