• LiveGlam

2018 CUSTOMER CHOICE AWARD

LiveGlam

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Overview

LiveGlam has a rating of 4.5 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveGlam most frequently mention customer service, morphe brushes, and monthly subscription. LiveGlam ranks 4th among Cosmetics sites.

  • Service
    82
  • Value
    84
  • Shipping
    82
  • Returns
    60
  • Quality
    83
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
223
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How would you rate LiveGlam?
Top Positive Review

“Best Product”

Amelia S.
3/6/24

'I'm very keen on these amazing products by Conscious Skincare. They not only smell divine, feel gorgeous but have the ingredients that I dream of! No nasties, just pure, thought out, conscious ingredients

Top Critical Review

“SCAM! THEY STEAL PEOPLE'S CREDIT CARDS!”

yes i.
12/6/17

Thousands of people have gotten fraudulent charges around a month or 2 after signing up from liveglam. Same thing happened to me. In total, $4056 was charged to my card. They are from at&t in Texas along with some vendors in China. I live in California... luckily my bank caught it before i did, and they confirmed to me that the fraudulent charges came directly from LiveGlam. I decided to look further into it and THOUSANDS, and i do mean THOUSANDS, of people have had the same or similar experiences. The founder of the company is known for shady business practices. Just google his name and so many articles of him doing illegal things w past businesses come up.

Reviews (2,531)

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Reviews that mention popular keywords

customer service (596) brush collection (52) quality products (47) quality brushes (42)
Thumbnail of user marenaa
California
1 review
0 helpful votes
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April 24th, 2017

I've had it for almost a year now and my brush collection has grown so big. I do free lance makeup and this was the perfect thing to get me started because I have brushes for my clients and then brushes for myself. My favorite thing about my live glam subscription, is you don't have to pay for the full cost of the brushes up front. You are only paying $21/month which, in reality, everyone can afford. I would recommend this to anyone into makeup!

Thumbnail of user ashleea7
Nevada
1 review
1 helpful vote
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April 22nd, 2019

Their customer service is always on top of answering questions or getting things fixed no matter how busy they are and the kiss me lipsticks are amazing. They are so easy to apply, comes with lots of product and are very pretty. I love them!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the awesome feedback, Ashlee! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to hearing from you again soon! Cheers!

Thumbnail of user cm352
New Mexico
1 review
0 helpful votes
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December 6th, 2018

Love the formula and how it goes on soft on the lips. They offer great colors and keep you wanting more. Only downfall is the shipping takes 15 full days to receive my package other than this i enjoy my subscription

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks, C M.! We do value our Glammers more than anything so this kind of feedback really melts our hearts! We'd love to talk to you again soon so don't hesitate to reach out anytime. :)

Thumbnail of user louisad11
Arizona
1 review
0 helpful votes
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February 18th, 2020

They have 3 different subscription boxes all for 20 dollars a month. Liquid lipstick, morphe brushes, and palettes. I've tried all 3 & I'm pleased with the quality. I enjoy the fact that if I'm not 100% satisfied I can skip a month while still keeping my membership.

Products used:
ive tried all 3 subscriptions & all 3 are great quality

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Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for the wonderful feedback and perfect rating, Louisa! We really do our best in making sure that everyone gets the best out of their subscription as we know you deserve it! Have a glam-azing day! XOXO

Thumbnail of user thaliae
Texas
1 review
0 helpful votes
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April 12th, 2017

If you want more bang for your buck, go with LiveGlam. Their subscription gives you more than what you bargain for. The price is fair and not to mention the perks. I receive quality products that I use regularly. Who could ask for more? Plus they don't pry you out of your money. You can skip months or even cancel.

Thumbnail of user jamiel209
Canada
1 review
0 helpful votes
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March 26th, 2019

I've been looking for some place to buy my eyebrow brush from! Beauty by Bianca referred me to Liveglam for the second time! I look up to her dearly and admire her makeup techniques. These brushes are EVERYTHING! :)

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow! Thanks for that amazing review, Jamie! Rest assured that we’ll continue to improve our products and services for all of you, our amazing Glammers! Digital High Five!

Thumbnail of user sarahm897
Texas
1 review
0 helpful votes
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August 13th, 2019

Not like other subscription boxes. Here u only get what you sign up for. It's the best thing I switched to. And i plan on staying since they been keeping me happy and surprising all the time. Thank you to the liveglam customer service for being there so fast and friendly.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Sarah, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal Glammer and helping to share the word about us. We’re here for you anytime!

Thumbnail of user erikas91
Texas
1 review
0 helpful votes
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May 9th, 2019

I love lipsticks and buy them all the time, this monthly subscription provides 3 for the price of 1! Their quality is top notch and although some colors received are not ones that i would normally choose, I love it because it makes me step out of my comfort zone. Great product, great price, great customer service!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We are so glad to know that you love our products, Erika! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! Take care!

Thumbnail of user kirstiel2
New Zealand
1 review
0 helpful votes
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September 18th, 2017

The customer service is out of this world, such a nice change to have quick friendly reply's whenever you contact them. The lipsticks are beautiful. I love that you can trade products / pause or skip the month. Its also so affordable. I live in New Zealand and you can not get anything of this quality for the same price, and shipping is so cheap also. Love it.

Thumbnail of user anaf106
Illinois
1 review
5 helpful votes
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March 21st, 2020

100% recommend for people to sign up to any of the monthly subscriptions they have.! You will not be disappointed.! They're super flexible with every month. I personally am subscribed to the MorpheMe and KissMe subscription and I am obsessed. Brushes are great quality and it helps build up your brush collection quick. For the KissMe monthly subscription the liquid lipsticks have such a great formula, the packaging is super cute and they feel really lightweight on the lips but are still extremely pigmented.

Thumbnail of user cindyc769
Georgia
2 reviews
7 helpful votes
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April 24th, 2020

I love all my packages. Im a long time customer as well as my family members are too and never an issue with your products, lipsies or brushes that we all receive!-- we get sweet comments and i just tell them "go to Liveglam and you won't ever be disappointed!--" we are always anxiously waiting for next months packages! Thank you Liveglam

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Yay! We are so glad to hear that, Cindy! Your feedback means the world to us. We hope that you are having a wonderful time!

Thumbnail of user mariaj77
Florida
2 reviews
3 helpful votes
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March 15th, 2017

I was quite skeptical to order from Morphe brushes, but I started the MorpheMe monthly brush club back in October because it is my Birthday month and it was also going to a good cause which is to help cure breast cancer. The brushes were very soft, didn't shed and are made with very great quality. Each month I know I will not be disappointed but just in case you're not feeling a certain month, you can skip the month and now a new feature to trade in your brushes for a previous month. I personally recommend Morphe brushes to my friends because you can easily build your makeup brush collection in a matter of months!

Thumbnail of user nicoles381
North Dakota
1 review
24 helpful votes
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April 17th, 2019

The formula for their Lipsticks are amazing. I have over 30 of them and love it. My only issue with them is that they will open random lipsticks, pull the wands out, and quality check the formula. In my opinion, once the wands are pulled out, they should not be considered new. Plus, once a wand has been pulled out the formula is only good for 1 year (bacteria can accumulate), so who knows when it was pulled out and opened. I had this happen three times (3 orders) and had contacted customer service each time. They refused to do anything (They replied back that it is still new after they quality check it.) until my final complaint was to cancel my subscription and they offered 100 reward points to my account. I removed 1 star due to customer service experience.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Nicole! Thank you for taking time to leave us a good review! We appreciate it! We will definitely raise this to our team as your voice is important to us. Rest assured that we will continue on working in improving our products and services for you all. Take care and have a glam-azing day!

Thumbnail of user lidiaa6
Texas
1 review
0 helpful votes
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April 10th, 2019

I love the formula of this lipsticks. They stay on for a long time. Their not sticky like other brands the mattes are my favorite. I love the variety of colors each month. You do get the option to skip a month if you chose too. Live glam also has brushes and eye shadow palettes. I recommend Live Glam to anyone that loves makeup!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Lidia! Thank you for giving us a perfect rating and for recommending our products. It’s always our pleasure to assist our Glammers the best way we can. Take care!

Thumbnail of user ramonaa8
Texas
1 review
0 helpful votes
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May 16th, 2019

I'm so absolutely excited for my new palette les do makeup I love all the fantastic pigment colors. I would highly recommend liveglam and all the wonderful people that are behind the scenes once that have came up with creations and made pallets and also lippies and no morphe brushes are absolutely out of this world.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you, Ramona! Hearing that you love our products is the best thing we could hope for! Your positive review means a lot to us!

Thumbnail of user katelynf12
California
1 review
1 helpful vote
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September 1st, 2019

After being subscribed to their lip subscription for over a year I had my first issue where I had to contact customer service. The lady responded to my email in like 20 mins I was so shocked! She not only responded in 20 mins, but with her response she let me know how she took care of my problem. I was 100% satisfied! Thanks so much liveglam I love you even more now!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow! Thanks for that amazing comment, Katelyn! Rest assured that we’ll continue to improve our products and services for all of you, our amazing Glammers! Digital High Five!

Thumbnail of user carmenc46
Florida
1 review
1 helpful vote
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February 7th, 2017

First things first I had no problem becoming a member. Secondly their delivery time is great I get my brushes with 2-3 days and let's not forget that shipping is FREE! Thirdly, their response time is amazing even on a late Saturday night. I really do appreciate this company service!

Thumbnail of user lindah1425
California
1 review
0 helpful votes
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March 24th, 2020

Best subscription ever. Look forward to new ones each month! Would highly recommend to anyone. If you're looking for something affordable! Live glam is to go too! Definitely to die for, for me at least.

Thumbnail of user yolliesm
California
2 reviews
0 helpful votes
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January 7th, 2019

I've been subscribed to LiveGlam for their morphe brushes for months! I can say that brushes are very good quality and they always send you something different! They also send like a little postcard with details as to how to use them :)

Thumbnail of user reynac3
New Mexico
1 review
0 helpful votes
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December 16th, 2019

Great customer service! The reply in a timely manner if not immediately! A package of mine never showed up (lost at the post office along the way) and liveglam team got right on it and I'm waiting on my replacement package to arrive!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Reyna! Thanks for the awesome feedback, babe! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to hearing from you again soon! Cheers!

Thumbnail of user takian
Mississippi
1 review
0 helpful votes
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May 27th, 2018

Customer service is amazing! I love the fact that you can switch out brushes. For instance, July includes brushes from the Gilded collection which I already have. Thankfully I am able to receive another set.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow! Thanks for that amazing comment, TaKia! Rest assured that we’ll continue to improve our products and services for all of you, our amazing Glammers! Digital High Five!

Thumbnail of user shaunyn
GB
1 review
0 helpful votes
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January 27th, 2021
Verified purchase

After nearly 5 years of being a Liveglam customer I can honestly say that I couldn't be without my monthly morphe brushes. Every month I receive 4 or 5 brushes along with a description card explaining what each brush is used for. The brushes can be from any of Morphe's vast range of collectable. Sometimes I have eye brushes and others I have face and fluffy powder brushes. I collect make up brushes as well as using morphe on a daily basis. I can not fault Liveglam at all. My brushes arrive each month around the same time. They come from the USA to me in the UK and my monthly payment includes the shipping and taxes which is great. Each month you accumulate reward points which can be exchanged for your choice of brushes, lip gloss or eye shadow palettes. The customer service is 5 star too, always happy to help and sort out any issues or offer advice. I would 100% recommend Liveglam subscriptions, there is something for everyone. Thank you Liveglam you are the best of the best

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Value
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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow - we are floored with your five-star recommendation, Shauny! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam! XOXO

Thumbnail of user deniseb129
New York
1 review
0 helpful votes
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May 25th, 2017

I absolutely love liveglam #morpheme brushes there so soft very well made and such beautiful brushes get to try all kinds of brushes for very affordable price quality is amazing brushes probably won't buy yourself but fall in love

Thumbnail of user bric238
West Virginia
1 review
0 helpful votes
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October 16th, 2017

Most people when shopping for beauty products only think about buying makeup so its amazing to get a monthly gift of the best brushes from Morphe for cheap and to keep up with the techniques of doing make up.

Thumbnail of user priscillaj24
Texas
1 review
0 helpful votes
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January 17th, 2019

Great customers service, i love the morpheme brushes had a dislike with the one brow brush was too stiff and hard but they did reply to my response in a timely manner and allowed me to pick another brush

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Priscilla, thank you so much for taking the time to leave this honest and thoughtful review. We really appreciate your business. Please let us know what we can do for you in the future.

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From the business

LiveGlam is one brand, three clubs and infinite options. Founded in 2016, our makeup subscription boxes are never crafted in a conference room, they come right from our community. Whether you’re a makeup maven or beauty beginner, our products are made with you in mind. Beauty isn’t meant to be stressful, that’s why we blend it out for our customers. All the products we manufacture are vegan, cruelty-free and made with love in the USA. Our beauty boxes are fully customizable to put the glam back in your hands. This is beauty unboxed.

Company Representative

Thumbnail of user geoffreyr17
Geoffrey R.

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