• LiveGlam

2018 CUSTOMER CHOICE AWARD

LiveGlam

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Overview

LiveGlam has a rating of 4.5 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveGlam most frequently mention customer service, morphe brushes, and monthly subscription. LiveGlam ranks 4th among Cosmetics sites.

  • Service
    82
  • Value
    84
  • Shipping
    82
  • Returns
    60
  • Quality
    83
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
223
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How would you rate LiveGlam?
Top Positive Review

“Best Product”

Amelia S.
3/6/24

'I'm very keen on these amazing products by Conscious Skincare. They not only smell divine, feel gorgeous but have the ingredients that I dream of! No nasties, just pure, thought out, conscious ingredients

Top Critical Review

“SCAM! THEY STEAL PEOPLE'S CREDIT CARDS!”

yes i.
12/6/17

Thousands of people have gotten fraudulent charges around a month or 2 after signing up from liveglam. Same thing happened to me. In total, $4056 was charged to my card. They are from at&t in Texas along with some vendors in China. I live in California... luckily my bank caught it before i did, and they confirmed to me that the fraudulent charges came directly from LiveGlam. I decided to look further into it and THOUSANDS, and i do mean THOUSANDS, of people have had the same or similar experiences. The founder of the company is known for shady business practices. Just google his name and so many articles of him doing illegal things w past businesses come up.

Reviews (2,531)

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Reviews that mention popular keywords

customer service (596) brush collection (52) quality products (47) quality brushes (42)
Thumbnail of user biancas11
California
1 review
0 helpful votes
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February 12th, 2017

Worth 20 dollars a month! I love this subscription so much! Customer service is also so great, I really appreciate the employees they have working on the site to answer all questions, makes it feel very comfortable

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Natalie V.
Colorado
1 review
0 helpful votes
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January 26th, 2017

I am always so excited to receive my little black envelope. This service is great whether you are a beginner in makeup or just a hoarder LOL. They are always on time and packaged very nicely along with a nice insert of how you can use your brushes.

Thumbnail of user ginas163
California
1 review
0 helpful votes
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August 22nd, 2019

Being a mom with little ones is hard to go makeup shopping. So products like these that are great in color, long lasting wear & textures are super fun! Not to mention they get delivered to your front door. Always a plus. The variety they have monthly are like no others. Hands down the best lip glosses. Worth every penny.

Thumbnail of user sarahg436
Ohio
1 review
0 helpful votes
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November 25th, 2019

I love live glam my monthly boxes always came in the time it said it would be arriving shadows are always in great shape never broken or missing very pigmented love the colors great customer service id recommend them to anyone

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Sarah! Thank you for giving us a perfect rating and for recommending our products. It’s always our pleasure to assist our Glammers the best way we can. Take care!

Thumbnail of user maggies105
Arizona
1 review
0 helpful votes
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December 11th, 2019

I am very satisfied with both my LiveGlam membership subscriptions. I once had an issue where I did not receive my free lippy when I initially joined, I contacted customer service they immediately sent me a replacement. They were attentive and professional.
Thank you live glam for the affordable quality and selection of products!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Glad to hear such great feedback, Love! We really appreciate it! This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user elia423
Nevada
1 review
1 helpful vote
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March 16th, 2017

If you have not signed up for their monthly subscription for morphe brushes, you are totally missing out. This has been my all time favorite monthly subscription ive ever had, its about to an year already, and cant be more happy. The best part is that their customer service reps are the best, no matter how big or small your problem is they always have a positive solution for you. I recently signed up for their new polish me subscription and an issue and within minutes it was resolved, im suppose to be getting both my brushes and polishes delivered today, and im so excited.

Thumbnail of user idac21
Texas
1 review
0 helpful votes
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May 12th, 2018

Great customer service with a sense of urgency to resolve my issue! Immediately responded and resolved my issues both times Ive communicated a concern or question! The products and services are absolutely amazing! 100 % satisfied!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Ida! It is very nice to know that you've had such a great experience with us. Don't hesitate to reach out anytime! Talk to you later! :)

Thumbnail of user stephaniem175
New Jersey
1 review
0 helpful votes
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March 9th, 2017

Love getting different brushes each month with the sticker and cute details on how to use it. Their customer service is excellent and very professional! I had an issue where I was charged three times for something and without hesitation, I got the money back!

Thumbnail of user marissav9
Washington
1 review
1 helpful vote
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February 14th, 2019

I'm so in love with these lippies. The colors are amazing and stay put all day! I received free shipping and the time frame was great. Customer service is great also. I will no longer search for the perfect lipstick as I've finally found it!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hello Marissa! Your #liveglamfam is thrilled to hear such good feedback, and we’re proud to be one of the friendliest customer support teams in the industry!

Thumbnail of user pav7
Illinois
1 review
0 helpful votes
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August 17th, 2020

This company isn't like another other makeup subscription. It's unique by having three different subscriptions to choose from: lip products, brushes, and eyeshadow. I'm more of a lipsticks girl so I subscribed their lipsticks. If you don't like what's you're getting for the month you can swap it with precious products. Well it was my first month and I'm not sure if they give me this option for the first time. This is a great first experience. They shipped pretty fast too.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Pa and thank you so much for taking the time to leave this excellent review. Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! XOXO

Thumbnail of user saraha394
New Mexico
1 review
0 helpful votes
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May 13th, 2019

Amazing products and even more amazing customer support. They shadow is so pigmented and goes on so well. I love that its bimonthly which gives me plenty of time to play with my new palette. $20.00 is such a good deal for these products. My palette feels like its made better than most high end palettes.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for this amazing feedback, Sarah! We really appreciate it!

Thumbnail of user taliaj2
Canada
1 review
0 helpful votes
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December 16th, 2016

One of the best subscription services out there - I have had this service for a YEAR now & each month I am delighted by these packages! I'm very impressed that in each month's package, they give you several brushes (I've even received eight brushes one month!) and sometimes they even give you their newest styles as well. Last month they even sent me a beauty blender, along with my 3 brushes! The quality is amazing and this subscription comes at such a great price, the packages ALWAYS arrive on time - I would highly recommend this subscription service to anyone!

Service
Value
Shipping
Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for the overwhelming and awesome feedback, love! Thanks for dropping a great review, Talia! We’re stoked knowing that you love em, the same way that we do! <3

Thumbnail of user diamondm13
Texas
1 review
0 helpful votes
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October 3rd, 2019

LiveGlam is a great company that's has good quality in their products. If you have any questions they are very helpful and will do everything they can to reach your satisfaction. I would highly recommend to subscribe to LiveGlam.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We appreciate your positive feedback about our products, Diamond. We do take pride in catering to our Glammers’ needs the best way we can. Don’t hesitate to reach out anytime if you have any question/concern!

Thumbnail of user jessyk14
Ohio
1 review
1 helpful vote
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November 11th, 2019

Best lipsticks I've ever used! I recommend them to everyone! I've thrown out all my old lipsticks from other brands because they're nothing compared to these. You get 3 lippies a month for twenty bucks and it comes in a pretty silk bag and you never get the same colors/shades twice!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for giving us a perfect rating and for recommending our products, Jessy! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! XOXO

Thumbnail of user nicolem132
North Carolina
1 review
0 helpful votes
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January 27th, 2017

I love the brushes! They are much better than some of the brushes i've purchased in the past from retailers. Only wish they would change their shipping provider as DHL is not all that great. Otherwise, the product so far has been excellent.

Thumbnail of user jom160
Tennessee
1 review
0 helpful votes
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August 18th, 2018

Liveglam is a user friendly website where you can purchase lipsticks, eye shadow palettes, and brushes. Since I've been using it, I have had no trouble browsing through the website and finding what I'm looking for. Any time I have a question or run into an issue, i email their support team and usually receive a reply within an hour or so. Their support team is easy to work with and is very quick to provide a solution. I highly recommend Live glam to makeup fanatics.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for your positive comments about us, Jo! It means everything to us. Please expect the same quality of service all the time! We're so glad to know that you love how our website looks and functions, overall! We are very committed in making sure that our website is intuitive and user-friendly.

Thumbnail of user alexandreag
California
1 review
0 helpful votes
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December 1st, 2018

This company is absolutely the greatest. Best customer service. Always responds in a timely manner. Very friendly. My packages have arrived on time and in mint condition. Best company for lippies hands down.

Thumbnail of user jessicab470
Tennessee
1 review
0 helpful votes
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August 27th, 2018

My package had got lost in the mail. And was eventually "disposed" of. I contacted liveglam and explained what happened. They immediately sent me a new set lipstick, through a different carrier. And it arrived faster then my monthly subscriptions do. I am so pleased and thankful for the wonderful customer service they provided!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you, Jessica! We’re always here to make sure that everything’s resolved whenever feasible.

Thumbnail of user katieq6
GB
1 review
0 helpful votes
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June 26th, 2019

8f anyone asks me I just can't stop raving about how amazing LiveGlam's Kiss Me subscription. It provides you with everything you need to start a lipstick collection to die for with quality products. It even gives you multiple options to edit each month's collection to better suit your own unique tastes. I've been subscribed since a couple of months after it started and I think I'll be a loyal member for many years to come.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you, Katie Hearing that you love our products is the best thing we could hope for! Your positive review means a lot to us! We look forward to many amazing years with you!

Thumbnail of user rajdeepb2
Canada
1 review
0 helpful votes
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June 25th, 2017

Really great staff who responds right away. Offers are super awesome and affordable. They missed one shipment but the staff apologized and got back to me right away. Still waiting on that order... Overall though I am very satisfied. I dont understand why this review has to be one hundred characters long for it to post. This needs to change.

Thumbnail of user marleneo
Texas
1 review
0 helpful votes
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December 7th, 2016

I love how customer service answers so quick to answer any concerns. The shipping is always on time. The products are amazing! You are getting exactly what you pay for and even more! I see myself having it for a long while!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for this amazing review, babe! Hearing that you love our products is the best thing we could hope for! Your positive review means a lot to us!

Thumbnail of user anelg2
California
1 review
1 helpful vote
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May 25th, 2020

I was already a lippie fanatic and for my daughters birthday I decided to get her the brushes membership; boy has it been the best move ever she was very surprised and of course loved every single one of them... can't beat that quality and price!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for the 5 stars, Anel! Hearing that you love our products is the best thing we could hope for! Your positive review and recommendation mean a lot to us!

Thumbnail of user johannym
Massachusetts
1 review
0 helpful votes
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May 15th, 2019

LiveGlam has been nothing but amazing since I've subscribed. Had a minor "hiccup" with a Trade I wanted to get accomplished, contacted Customer Service and they were very prompt and helpful. My Trade is on the way and I'm obviously excited. The products I've receive so far have been wonderful, long lasting, and very pigmented. I have no complaints as of yet.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Johanny, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Thumbnail of user annan51
Colorado
1 review
0 helpful votes
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March 3rd, 2017

I have had LiveGlam for about 5 months now and I have not been disappointed. I use every brush and love them all. It gives me a chance to try out something new. The $19 to me is so affordable especially because you get anywhere from 4-7 bRushes a month that's amazing! I totally recommend LiveGlam!

Thumbnail of user anat59
California
1 review
0 helpful votes
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October 8th, 2019

Love the formula! The colors stay and it doesn't dry out your lips like other may do. Last month they included a lip scrub in the shape of a crayon and it was so amazing! Hopefully they include one with each set in the future :)

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the feedback, Ana! We really do our best-est to make the most amazing products possible! We sure do love surprising you guys month after month! Who doesn't love surprises right? Stay glam!

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From the business

LiveGlam is one brand, three clubs and infinite options. Founded in 2016, our makeup subscription boxes are never crafted in a conference room, they come right from our community. Whether you’re a makeup maven or beauty beginner, our products are made with you in mind. Beauty isn’t meant to be stressful, that’s why we blend it out for our customers. All the products we manufacture are vegan, cruelty-free and made with love in the USA. Our beauty boxes are fully customizable to put the glam back in your hands. This is beauty unboxed.

Company Representative

Thumbnail of user geoffreyr17
Geoffrey R.

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