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Lively has a rating of 1.9 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. Lively ranks 225th among Seniors sites.
As a senior citizen I was uneasy about getting a smart phone to replace my flip phone. Then I saw jitterbug advertised. All I wanted was a phone to talk, text, and take & receive pictures. Jitterbug makes all of that so easy. Its reasonably priced! Monthly charge is according to what you use the phone for. I have unlimited minutes,text messages,shared mobile to mobile.and runs me $39.99 a month. I could do much more on my phone but only check weather & my alarms. Keeping things simple was what I wanted and got! LOVE IT!
This phone was extremely difficult to set up - everything from the activation to the number transfer to the physical phone itself. When I first called CS, I was transferred from department to department and back again. Some CS agents were very knowledgeable, some not. In total, I had to contact CS eleven times and spend hours - 45 min, 50 min, 30 min, 1 hr 10 min, 30 min, 30 min, 1 hr - literally, HOURS of my life trying to set up this "easy" phone. If I, who uses computers and phones daily in my job, could not get it - with the help of the CS "experts", I can only imagine the frustration of a senior, who is buying a simpler phone, would have. IF you FINALLY get everything working, the value - $34.38 for the $30 plan, is not bad. GOOD LUCK!
This phone was extremely difficult to set up - everything from the activation to the number transfer to the physical phone itself.
When I first called CS, I was transferred from department to department and back again. Some CS agents were very knowledgeable, some not. In total, I had to contact CS eleven times and spend hours - 45 min, 50 min, 30 min, 1 hr 10 min, 30 min, 30 min, 1 hr - literally, HOURS of my life trying to set up this "easy" phone.
If I, who uses computers and phones daily in my job, could not get it - with the help of the CS "experts", I can only imagine the frustration of a senior, who is buying a simpler phone, would have.
IF you FINALLY get everything working, the value - $34.38 for the $30 plan, is not bad.
GOOD LUCK!
Tip for consumers:
This phone was extremely difficult to set up - everything from the activation to the number transfer to the physical phone itself.
When I first called CS, I was transferred from department to department and back again. Some CS agents were very knowledgeable, some not. In total, I had to contact CS eleven times and spend hours - 45 min, 50 min, 30 min, 1 hr 10 min, 30 min, 30 min, 1 hr - literally, HOURS of my life trying to set up this "easy" phone.
If I, who uses computers and phones in my
Products used:
JITTERBUG phone
I would give a negative star if possible. These people are crooks and they take advantage of seniors. They claimed to have an unlimited plan for $24.95/mo for their God awful jitterbug phone and they charged $283 claiming that the unlimited is only for talking and data. Their phones never work and they should be investigated.
Tip for consumers:
They need to investigated for fraudulent services.
Products used:
Jitterbug phone
Bought a phone and minutes for my elderly mother. She never used the phone and did not pay for additional minutes. Starting recieving calls from collection agency in less than 60 days. Apparently we had signed up for a plan and it was our responsibility to notify them we did not wish to continue. After calling they stopped the plan. Expect me to pay $117 or it's on my credit for services never rendered. Just more sharks!
As a senior citizen I was uneasy about getting a smart phone to replace my flip phone. Then I saw jitterbug advertised. All I wanted was a phone to talk, text, and take & receive pictures. Jitterbug makes all of that so easy. Its reasonably priced! Monthly charge is according to what you use the phone for. I have unlimited minutes,text messages,shared mobile to mobile.and runs me $39.99 a month. I could do much more on my phone but only check weather & my alarms. Keeping things simple was what I wanted and got! LOVE IT!
Lively does not produce what their commercial says it works with Alexa but it is a annoying process to set up. Then to find out it doesn't work with Alexa unless you use an entire sentence. " Lively Launch Alexa to make a call to "Person of Contact". What elder person will remember all that. To make a quick call. Lively claims therij phone is simple and users friendly for elders and low vision. Not true. I am going to switch her to Siri.
The product was not silk. Worse still the sizing and quality were appalling. My
Request for a refund was as follows:-Thank you for your message.
We have already made sure to properly present our items according to reality and we are sorry that you are not satisfied with your order.
Unfortunately, the item cannot be returned for an exchange or refund due to the 50% price reduction.
This is also reflected in our refund policy: https://www.lively-london.com/pages/politique-de-retour-et-de-remboursement
We are sorry for the inconvenience caused and are happy to help you with any further questions.
Tip for consumers:
The quality was awful. This is a very misleading advert.
Products used:
None. I am a small in adult terms. This garment was XL. It was child’s size
Lively is the WORST telephone company in the world - I've had their phone for over two years and they refuse to replace the piece of junk they sold me - People ask why I didn't answer my phone - I TOLD THEM BECAUSE IT NEVER RANG - This has happened at least twenty times - The phone beeps and says I have two Voice Mails - I go to Voice Mail and it says I have "NO VOICE MAILS" - Lively tried to fix my phone remotely - Of course it didn't work and they still refuse to replace the phone - I'd get more results yelling out my window - DO NOT DO BUSINESS WITH LIVELY - They DO NOT know how to run a business and have NO IDEA WHAT CUSTOMER SERVICE IS...!
Tip for consumers:
RUN - RUN - RUN AS FAST AS YOU CAN FROM LIVELY !
Products used:
Lively "FLIP PHONE"
I am So Disappointed with Lively Customer "support" - I spent 3 hours on the phone to fix THEIR mistake that left me without a phone.
I'm told it "may" be fixed by Tuesday … so Now I DON'T have a phone for the next 3 days. And MAYBE it will be fixed. REALLY?
I am absolutely LIVID and do NIT recommend!
Tip for consumers:
INEPT CUSTOMER SERVICE IS THE PROBLEM NOT the actual
Product…. YET !!!
Products used:
Jitterbug flip 2
I am poa and listed Cct user yet can not reset his phone acct with new debit card without him being able to speak snd answer questions really ok well guess they don't want to get paid. That nice
Tip for consumers:
Don't try to pay bill for ederly alz. Parent even as a user for the acct and poa
I got text from bank somebody used to purchase stuff 130. Cancel my card w. I hope you prosecute the lively.com
Tip for consumers:
tell if you got cc scammed. it's a time waster.
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