I bought a borla atak cat back for my v6 challenger and it arrived right on time and with everything accounted for. I was weary at first but decided to pull the plug. Pricing was great and within my budget. I would totally buy from LMPerformance again if I need anything else for my challenger!
I ordered parts $237 and received my order confirmation. Since then there has been no further updates, no shipping details etc. I sent three emails and online enquiries but all have gone without an answer. No idea what to do now
My wife bought me a N1 Catback back in May 2021 until this day all I receive is just a update blaming manufacturers status. Been so long of a wait I forgot about the product until another update was sent today. The crazy part is that when you call they never answer. At this point I'm just worried about getting my refund and hope the bank dispute since it's been 6 months going forward. Very poor customer service and experience.
I ordered a rebuild kit a while back for my 97 nissan truck and it was delivered within two weeks. The second time I buy a clutch from them and now (May 25) its been nearly two months and still hasn't even shipped... takes 3-4 days to get a response on the status, they miss a lot of calls but they usually call back which is okay, but they don't really give any solutions or answers, each time I just get talked down to and my question avoided. I believe they hope you forget about the order so they don't have to ship it. However, I'm gonna ride this out until I get my clutch but will not be ordering from them again.
My suggestion is to not get involved in the first place.
Update: LMP actually emailed me asking to change my review within two hours of me posting this. Nothing regarding my order was mentioned. Very strange and unprofessional to do so. Therefore I'm bumping down my rating.
My wife ordered me a N1 Invidia cat back on May 26 2021 for my bday and I still have no clue of when it will be shipped. My wife got the print out receipt but never a tracking number... today is June 6 2021. No update or info. I guess we wait? We are starting to give up hope. -New update " now it's 2-3 months before my package is shipped per manufacturer." Today is June 15 2021. What a shame. Told my wife to get refund before it's going to be a big hassle with their customers service since they don't pick up phone calls which they posted.
LMPerformance's customer service was great to deal with and answered all my questions before my purchase. They let me know up front that it would be a few weeks before the item would ship and kept me informed of it's progress. The quality of the product is very good and fitment is perfect. Overall I am very happy with the complete transaction and the product I received. I would definitely purchase from them again and highly recommend them.
I ordered a stainless works exhaust for my Cadillac CTSV. The exhaust showed up damage. I sent LM performance a claim. Never heard back from them no response. Do not buy from LM performance. They do not take care of you!
After four weeks of waiting on my clutch, getting the same non-answer from their online status form, I submitted an actual status request. Their web site assured me I'd get an answer by email within 48 hours. Didn't happen. A week later I did it again. Again, no answer.
At this point, I tried calling. Couldn't reach anyone. Six weeks now, no clutch, no customer service at all, following their prescribed process.
Frustrated by not getting my parts and not getting any customer service, I submitted a cancellation request. I got an email chastising me for not emailing them. WTF? Why tell me to use your web site forms to get status if it doesn't work, and I'm supposed to email instead? My order confirmation email actually told me NOT to respond by email!
To their credit, they canceled the order and refunded my money. But I wasted six weeks trying to buy from them.
Buyer beware, customer service is a foreign concept to LMPerformance.
I am not a professional racer but race my Mustang for fun on a local track.And even though it is only for fun my aim is to win so when I started having problem shifting I decided I needed a better clutch. I bought a Spec Clutch for my racing Mustang. The shifting is so much smoother now and I can handle the track much better with the new clutch. When I mentioned I was having problems shifting gears with my old clutch and could not get the performance I needed another racer mentioned the Spec clutch so I decided to give a a try. I had purchased from LMPerformance a few years ago and was satisfied so decided to give them another shot. I am happy that I did. I got a good price and am happy with the clutch performance.
I purchased American Racing headers for my Mustang and am happy I did. They look great and sound even better. The price and service from LMPerformance were great and I have no complaints with their service especially in light of the Covid 19 problems.
I bought a piston and ring set for a 5 cylinder Dodge Sprinter from LM Performance (August 19th). Their web page and my receipt state "Set of 5". To me this mean 5 pistons and 5 ring sets. And their price is consistent with the purchase of 5 piston sets.
On Saturday, August 24th I received one (1) piston with rings.
I have continued to try to contact someone at LM Performance to let them know of my situation. When I call; all I get are pre-recorded messages. I have left many unanswered messages. Also, I do not get any response to my emails. I have emailed customer service rep Alex Santiago numerous times to try to explain my situation.
I received a email from their customer rep. Yesterday evening (Aug. 3rd). I'm hoping for a complete refund and return shipping label.
My order hasn't shipped and it's been 3 weeks and they are telling me now they are hoping to have it shipped out 3 days shy of a month of my order date. Unacceptable. Rude support, bad communication, and you can't even leave a review on their website they employ to do reviews for them. Does not seem honest or transparent at all. Also I can't upload a proof of purchase because this website breaks when you try to upload so if I could review this review website while I'm at it it's also getting a 1 star, it's just the only website I can even find to leave a review about lmp. Lmp is a joke with a scam review system so they can maintain a lie of score. Would avoid this place any opportunity you have.
Hello, unfortunately, SPEC is made to order so it really depends on their production since it is being manufactured by SPEC. We have no control on when your order is shipped and what the ETA's will be. Also, getting a shipping quote held up the process. I apologize for your experience but unfortunately this is out of our hands and we have been very responsive with you on ETA's.
I ordered a cold air intake for my c7 zo6. They took the money immediately and on the website it had nothing about back order or wait time. I emailed after 1 week to check on the status then again and again. No response other then their checking on my order then after week 2 I called several times and got no response until I left a ugly message then Lexi called back telling me I haven't called and that it said it would be 14-21 day on the website which it didn't say that so after being called a liar I requested a refund then told her to $#*! off. The other reviews speak for themselves so do yourself a favor and find your parts elsewhere. If I could have given no stars I would have!
Actually in reality you never read on our site where you hit add to cart where it did say out of stock that's on you. We do respond to all contact efforts. We have been in business for 20 years and its not from lack of service. Next time you really should make sure you are looking at what you are ordering. Good luck finding that part anywhere btw. And yeah you cursed out a girl... big man, look at you! Do you need your binky or a quarter so you can call MA Bell?
I ordered a set of tail lights because mine were cracked. I got the first set, and they were broken. Sent them back and it took 6 weeks to get a replacement. During that time, I got a ticket for broken tail light.
Second set arrived broken as well. They said there was nothing they could do but offer me a $100 credit on $250 tail lights so I would only be out $150 after almost 5 months.
5 months in, down $150 and still don't have the parts I need. And they won't do a thing to make it right.
Be warned.
Hi yes it is very unfortunate that SPYDER and UPS broke these lights twice now.
I called and left you 2 messages as to try to help you get a new set of lights and you never called us back...
I was going to order a 3rd set for you but again you never called back.
I wish I'd seen the other reviews with the same problems I had- part not in stock but no mention until after ordering, no response via email, and downright rude phone customer service. The only reason they got two stars is at least they refunded my payment within three days after I cancelled the order
Hello,
We are very sorry about this. I see you ordered 2 front and 2 rear shocks. The 2 rears were out of stock per our website when you ordered. The fronts were in stock and should have shipped right away, however our wholesaler was waiting for them all to come in to stock before shipping. When you log into your customer order status page we do have ETA's posted for parts when you order from us. We do not send Automated ETA updates anymore via email as we had too many people complaining about getting too many emails. So when you go to our site and enter your order number and zipcode you can check the status of your order.
AS far as the rude customer service please contact us so we can find out who that was and correct the problem.
AS for no email response we have hired a lot of new people lately so there are still some issues to work out.
The refund was done the day after it was requested because we had to wait for confirmation from KONI that the order had not shipped. You received your refund on day 3 because of how the banks issue refunds. (CANCEL REQ: 8/25/2020 TO... Credit Issued for $312.64 on 8/26)
We are very sorry for the unsatisfactory experience and would like to offer you a discount on any future order.
Wish there was a better way to track packages, also packaging was a little on the sloppy side. Not sure if it is lmperformance fault or not, but I received one of my front shocks with a bent bracket where it hooks up to the spindle from improper handling and wrapping. I should be able to get it straight but it also damaged the powder coat as well.
They kept me inform in how long it was taking on my to ship out. Product was good. Was just disappointed that a clutch kit no longer contains a slave cylinder. Which has nothing to do with LMPerformance. Just a cheaper way for the manufacturer to sell thier product.
Lm performance was good to work with. However there shippers suck they were supposed to let me know an hour before they delivered so my fiancee could watch foraccept and inspect the package because i live in a basment apartment. They failed to call even though bill of lading said to with my correct number and delivered it to my landlord upstairs who signed for it unaware it needed to be inspected and it was damaged now im stuck paying 200 bucks to fix my new hood.
Patient help and professional, great products, fast delivery, and they seem to strive for customer satisfaction - in my case I ordered wrong and they were helpful in fixing my mistake. I'll be a repeat customer!
Fair or not you are judged against your competition. The internet has made it a standard to ship out on the same day or the next business day. My order took over a week just to ship. For a "stocking distributor" that is unacceptable.
Company shipped product quickly.
Extremely disappointed with Fass company for lack of including basic or standard instructions with expensive fuel pump & accessories- all to save a few bucks, online installation instructions are inadequate and not convenient for a customer who spent $700, this is no fault of LM Performance but of Fass who does not care for their customer experience- this must far after installed the system seems to be working well
Overview
LMPerformance has a rating of 4.3 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. LMPerformance ranks 31st among Auto Accessories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI, Dale Putnat, Yes we have been working on this issue for you now for several days since you first let us know about your missing parts for you Sprinter Van. We also let you know via email and phone as you are not responding now. We talked the manufacturer MAHLE and they said that there is no ETA for the other 4 pistons which you were informed already. We also told you we would refund you. Again you never responded. MAHLE never should have shipped just one part, they should have informed us BOTH that they were out of stock and did not. When you placed the order on our website it said: "CONTACT US FOR AVAILABILITY OR PRODUCT SUGGESTIONS" so per our site when you ordered it, it was not in stock. It would have been a lot easier on all of us if you would just have answered your phone or our emails and we would have already had your return label and refund.