Linens 'n Things

First time I ordered from this company they sat on my order then cancelled it saying the item was out of stock, even though it was advertised as in stock. I stupidly gave them another chance, ordered a quilt as a present for my mom and ordered ahead of time so I would get in time for her birthday. A few days later they sent me a fedex tracking number... great I thought, my order has shipped this time! I checked the tracking a few days later and it was still sitting in "label created status" I gave it a few more days and same thing. I emailed the company 4 times and got no response. The last email I told them to cancel my order and refund me, and I will never do business with them again. 5 days later I finally get a generic rude response that the reason the item never shipped was because it was out of stock! UNfreakingBelievable! I had even said in my first email to them that this was a present and I needed it by a certain date, do you think they give a crap about their customers? NO they do not. Save yourself a lot of trouble and stay far away!

I ordered a set of curtains, after not receiving them in a reasonable amount of time & having never received a tracking notice... I tried to log into my account and was unable to log in. I tried again to log in from a different computer, I was unable to log in. LNT had no record of my account. But, I had the e-mail that welcomed my new account. Confused I called the company, I spoke with someone who said my item was shipped and I requested an e-mail with tracking info. She agreed to send it, I never got the tracking. I waited a few days and called again, different worker, I explained I was not able to log in to my account to check the status of my order. She claimed I didn't need to log in to check the status of my order.? I told her you would have to log in or everyone would have access to everyone's order details. She claimed I was on the wrong website and they did not have a log in for order information. I gave up, she obviously had no idea what she was talking about. I again requested the tracking information for my order. She agreed to send it, it never came. My order did arrive after almost 3 weeks of waiting. This company is awful for shipping and information, their customer service is ridiculous and I will never order from them again.