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California
1 review
6 helpful votes
Follow Michael K.
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Sells certificate for restaurant no longer in business
Wasted time and resources driving to restaurant with family
Attempts for refund mired with holds on phone, emails, etc.
FRAUD

Date of experience: November 5, 2019
District of Columbia
1 review
4 helpful votes
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ZERO STARS --- AVOID!
February 5, 2020

DO NOT PURCHASE A LOCALFLAVOR CERTIFICATE. LOCALFLAVOR IS NOT REPUTABLE, DOESN'T HONOR CONTRACTS AND CUSTOMER SERVICE IS HORRIBLE. Purchased a certificate but vendor wouldn't honor it because LocalFlavor has not paid vendor in accordance with terms of contract. Requested refund but LocalFlavor says to go back to vendor and demand the vendor accept the coupon.

Date of experience: February 5, 2020
Connecticut
3 reviews
1 helpful vote
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Won't work with customers
September 22, 2020

Sure Covid19 is tough... but LocalFlavor will not interceed to solve a problem we're having with a restaurant coupon. No refund... no credit. I will not be using them (or the restaurant) again.

Date of experience: September 22, 2020
North Carolina
2 reviews
2 helpful votes
Follow Vicki L.
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Scam
September 17, 2018

Purchased a coupon and the business refused to honor it. Not only am I out the money I paid but also an hour's worth of driving time.

Date of experience: September 17, 2018
North Carolina
1 review
0 helpful votes
Follow Robert V.
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Don't fall for their Games, and antics. I had a horrible experience last year when I bought two $15 gift cards for $30 worth of food and a month and a half later when I went to use them they would not except them. First embarrassment than anger, then I had to buy everything full retail which was not in my budget. They should have not only refunded my money which eventually they did but they should have given me another gift card free of charge for the embarrassment and hassle of having to deal with A gift card that is not excepted because they screwed up and kept selling them after their contract was canceled. I spoke to the regional manager of Newks and he instructed me that they canceled their contract in July of last year and I bought my coupons in October. So somebody scamming somebody and I guess they wanted to hold my money along with everyone else's money in hopes that I may not use the coupon and it will expire. That is an underhanded snake in the grass move and I won't let it happen again. I will not use Local flavor until I understand that they are not scamming me and using certain antics like selling me a gift card that is not going to be able to be used in hopes that I will not try to use it and it will expire and they'll make their money on me regardless. It's not a good way to do business. No one has reached out to me after I sent an email with the problem all they did was refund the amount of the two gift cards and that's it thanks for embarrassing me in front of tons of people that I do business with. Never again

Date of experience: January 17, 2021
California
1 review
3 helpful votes
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Specifically paid for certificates company never contacted me to redeem now expired and they say so sad too bad so im out all the money

Date of experience: June 23, 2019
California
1 review
0 helpful votes
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At your own risk
February 17, 2022

They do not stand behind their deals. And are rude about it. When a merchant refuses to honor, their response is "Tough."

Date of experience: February 17, 2022
California
1 review
2 helpful votes
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Local Flavor deserves each and every one of the poor, poor, poor, poor reviews that have been posted about them!

I purchased three Local Flavor certificates for a pizza restaurant I really like. One was to expire at the end of this month and the other two sometime in the future. I learned that the restaurant was temporarily closed due to do some remodeling and would not be open until after one of my certificates expired. I left several voicemail messages and never had a call back. I sent them an email and explained the situation and indicated that I had 3 certificates for the restaurant and that I wanted to get my money back for ONE of the certificates... the one expiring during the time the restaurant was going to be closed. The idiot CANCELLED all 3 of the certificates! I blew a gasket and explained that THEY had obviously had not read my email asking them to refund me for just the one certificate and that since it was THEIR error, I needed the other 2 certificates re-instated. The representative (Jackie K.) became quite rude in our communications and told me that once cancelled they cannot reinstate a certificate and I will need to buy new ones. Unfortunately the restaurant is no longer selling them because they have had nothing but problems dealing with Local Flavor, so I am SOL. I will NEVER buy from them again.

Date of experience: April 24, 2019
Illinois
2 reviews
3 helpful votes
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Do not buy
May 29, 2019

I have 3 certificates from the restaurant and the restaurant is permanently closed. I tried to call, email chat but they never get back. SCAM.

Date of experience: May 29, 2019
Arizona
1 review
2 helpful votes
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Expired Certificate
April 9, 2020

They refused to extend a certificate to lego land even though it has been closed due to the Corona Virus for over a month! Stay away!

Date of experience: April 9, 2020

Overview

LocalFlavor has a rating of 1.5 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LocalFlavor most frequently mention customer service, credit card and expiration date. LocalFlavor ranks 99th among Local Reviews sites.

service
37
value
36
shipping
15
returns
31
quality
29