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    Loews Hotels

Loews Hotels

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Thumbnail of user janam134
Louisiana
1 review
0 helpful votes
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February 22nd, 2022

Was a wonderful hotel to stay at, really have only one complaint. The night Valet guys were very rude, we have never done valet before so we were very confused about what to do and we were fussed at for that.

Thumbnail of user marym5938
Wisconsin
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

I do apologize to parksleepfly. It wasn't their fault my reservation was screwed up. It was Loews Hotel O'Hare. They entered the information wrong. I found out today when I called the hotel today. The guy I talked to explained how this works. When he said the hotel manually enters the information from parksleepfly I knew it was the hotel's fault. I'm going to cancel this reservation with Loews Hotel. If I hadn't called yesterday I wouldn't have known I had no reservation for nov 7 until I would have tried checking in.

Tip for consumers:
Double check your reservation!!

Products used:
I haven’t stayed here and I won’t. Due to their big mistake.

Service
Thumbnail of user caseyl29
New York
3 reviews
1 helpful vote
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March 2nd, 2018

We just got home from a 5 day stay at Sapphire Falls Resort in Universal, Orlando and we enjoyed our stay completely. One of our most critical needs are good black out curtains and these were great. We didn't wake up because of the room getting bright at all. The room was very quiet. You could occasionally hear someone talking loud as they were passing our door but otherwise we heard absolutely nothing from any rooms by us or on the floor above. The water taxis were also very convenient and enjoyable. They took us anywhere we needed to go in Universal. We did not need a car rental so that left extra money for food and entertainment. The pool was lovely. It was a shocker the first time we got 2 margaritas at the pool and the bill was $37.50. But they were in resort glasses and 18% service charge was added. My next one, using my resort glass was just $12.50 and that was including service charge. I would definitely recommend staying here if you are planning a trip to Universal. There are a couple hotels that are even higher end and they include an express pass for the lines at Universal. We must have hit a good time to visit because the lines were not too long even without the express pass.

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Experience Loews Hotels, a luxury hotel brand comprised of 25 distinctive, pet-friendly properties across the United States and Canada.

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