Logo Infinix

I purchased the Elite Logo Package. The initial contact was good, but after that things broke down. I kept getting switched to different people, so I never knew who was handling the project. They were not responsive to emails/questions. Often they would not respond for weeks at a time. They kept trying to charge me more for things already included in the package. I was so glad I kept all the emails I received from them so that I could show them what they said before. They did end up producing a nice logo that we're very happy with. They didn't deliver anything else paid for the in package. I got tired of trying to chase them down and just went to Vistaprint to develop my own business cards, stationary, brochures, etc. I would not recommend doing business with them!

Amazing logo concepts and stationery designs. The service took bit longer than promised, mainly due to weekend falling in between, as i assumed 48 hours means weekend included. Nonetheless, the process was smooth and i loved the logo team designed for me and it will now be the face of my brand. Thanks

Spent 3,000$ on a website that lasted 7 months no logo infinix refuses to answer my calls texts and emails about fixing my website they promised the would keep secure and maintained for life or giving me a refund. This company logo infinix is horrible scammers stay far far away from logo infinix

After my reviews here about this company, one of the managers reached out to me by name Mr. Frank, he was able to turn things around, corrected the error on my brochure even though I had to still pay for reprinting of the work, I did not mind which I did and they are reprinting the work as I write this new review. At this point this is what I can say but will come back after I get my new brochure. For Mr. Frank to go an extra mile to correct the mistake earlier made, is a step forward in the right direction. After I get the hard copy of my work, would come here to give my final reviews.

Thanks

Mary

I hired this company to create my logo and update my website to a more modern design. I found they could not be trusted to follow the simplest of instructions and would wait until there was problem before offering more services to fix the problem at a cost. Ultimately, I paid far more for a less functional website and still don't have it operational. Do not trust these people.

At the start Logo Infinix seem fine but once you pay them they simple no longer care.

Simple instructions such as following my instructions and color guide they could not do and always made up excuses.

This company require you to leave a message with an answering service with the promise someone from the company will call sadly this is not true.

They don't call back. I have been waiting for a week, our system relies on there back up but there is none.

They have cost us a lot of money so I would suggest you think twice before going with Logo Infinix as their customer support is really bad!

Negative star rating if I could. As soon as I finished talking on the phone with Ben, my phone started blowing up with spam texts for everything from graphic design to hiring and author to write a book. When he called back today to follow up on our previous call I said that I wasn't going to use them because of the spam texts. His response was "ok then. F--- off." Then hung up on me. Man did I really dodge a bullet by not using these guys.

Anyways logo is taking weeks - yet they try to sell themselves to build a website without even finalising the job they've already been given.
Felt like each call was a sales call - glad I decided to not give them the website job as it might take months if a logo takes weeks.

They are professional scammers and every thing they do is fraud! They tricked me into trademarking my business name through their so called attorney, claiming that someone else filed for the same name. They kept asking for more and more money, sent me fake TM certificate, and $8000 and 10 months later I found out they were lying and my applications was not even assigned to an attorney. Stay away!

Every phone call was another attempt to get more money for things I did not want or need. Took an extremely long time to finalise everything I had paid for. Was not worth the stress, time or money. Do yourself a favour and go somewhere else.

Wanted a logo they push hard to sell a website l didn't want and then after l declined and l paid $250 for a high resolution alleged $29 logo, they withdrew $709 of my $800 pensiom from account, rent/bill money. I'm already behind in rent and bills by thousands and had gone without money for a week. Scum bags steer clear

Logos were basically copied off of shutterstock. When I asked for a refund and said it was because I had drawn up a logo with a friend I was refused a refund for contacting another company'. Absolutely bull would not recommend unless you want a copied logo

Do not trust this company with your business. I paid this company $720 for a website. They did a horrible job. Then they asked for more money. A year later they scammed me as I no longer have access to the website.

Basically happy with the design. After a considerable amount of back and forth I got what I wanted. I decided to have them print my cards and stationary. They totally did not follow my instructions and redid the cards. They are still not right.
The stationary was simply black and white. The envelope had a black liner. I received the envelopes without the black liner. After that I gave up. I will reprint locally.

I purchased a logo from Logo Infinix. I also purchased trademarking services with them. They took my money, but failed to complete the service. I tried for months with them promising me "10 more business days" they would say. After about 6-7 times of this, I finally gave up and now I have to go find someone else to complete this service. I strongly suggest avoiding this company.

All of the other 1 star reviews already said it. Horrible work, horrible customer service, and neverending scammy upsells. Also the kid running it is a complete moron. A year later I still get spam texts and BS upsells. Never used the work from them because it was so bad. Abandoned it and went to a legitimate company and got the work I needed done well and with great service.

I found these guys doing a google search and didn't have much of a budget. I needed a logo and had a pretty good idea of what I wanted. They listened carefully to what I was after and provided me with some great options. They took on board my tweeks and provided me with a logo that I was really happy with in a quick timenframe. Very responsive and great customer service.

I paid for 3 logo animations. Ben Cooper was very convincing in his sales technique to make me spend my money. But the moment you pay is the moment they show their true colors. When you pay they don't send you a receipt of purchase. Their preferred method of contact is by WhatsApp (which alone is super sketchy) and even then they barely respond on there. They instantly become harder to reach. They get back to you when they feel like it. They choose not to do the work that you've paid them to do and they send you something completely different. Their team doesn't communicate with each other and tend to keep switching the individuals that work on your project which ultimately means that you have to re-explain what your project is and how you want it done.
They make you wait MONTHS before you receive your animation not weeks.
When I asked them how long it would take - They then replied "2 weeks" which turned into 2 months for an 9 second animation... They really don't care about you or your company. They simply want your money and as soon as you pay they then become $#*!s to you.

I paid my 50$ that's all they said it would be and that I wouldn't have to pay anything later then when the logo was ready they wanted more money for it. I had to pay 250$ just to keep it. It's a scam and no money back idc if it was 50$ that's my money and they just scammed me! Y'all becareful

Hats Off to Ben Cooper who signed me up for the Professional 2in1 (Logo n Website) Package worth $999 USD at the very first time. However, I only wanted to spend $49 max. For a simple Logo but I was not sure which package I should go with. I briefed my business details and vision to Ben and he then recommended the Best Seller Package named (2in1 Professional Logo n Website Package - $999) and I paid all upfront. Hence, the end-results surprised me and I must say that the money I paid ($999) was nothing in front of the benefits I got from LogoInfinix.com.au...
I highly recommend this Website to all new Startups as LogoInfinix owns our business provides top-notch quality services with 100% custom n unique designs for the Logos, Websites and entire branding for all the businesses.

They are very professional, and my main support, Jason Brown, was very helpful and friendly. He almost bent over backwards to make sure I got what i wanted at a fair and reasonable price.

I contacted Logoinfinix to create a concept logos for a new business idea. They were very responsive and helpful, regularly following up to complete the job to my satisfaction. Highly recommended.

I started a visiting nurse service in August 2020 hiring and paying Logo Infinix to create a logo and website. I would prefer to keep pricing to myself. I was required to pay in advance and they charged my credit card immediately for anything I ordered. I added flyers to be made and a trademark. The logo is great as were the flyers but the website has turned out to be the death of my business currently. I will be reporting to BBB and requesting a refund for the website although I feel they have cost me my business and severe loss of income. After much repetition of trying to get them to correct problems I finally insisted they release the site so I could get someone else to work on it. They will say that the problems are my fault because I wanted it released but I had no choice. I know it was not finished but I could not get them to finish it. Someone else worked on it and had very negative feedback for Logo Infinix. They did not proof anything. Had links going nowhere. I would send lists of things to fix and perhaps one item would be done. I was made promises time after time but no action was seen. I still do not have access to the business email included in the website and have asked for it repeatedly. They refused to refund me although the company offers refunds for dissatisfaction. Stationery came with my package also and it finally came in December without the envelopes and incorrect business cards. I am done.