Logo Infinix

Paid around 10K to build a website, copyright and trademark, they made me pay twice a couple things pretending they did it by accident. The website took more than 1 year build because all they did was ask for more and more money. When the website was done was terrible, Not even nice looking and I couldnt upload a picture myself, I always needed to go to logo infinix to do any little change even just a picture. They were rude and now I have a much better website and easy to manage that I builded on Shopify myself. DO NOT use Logo Infinix, Jason Brown and his con artist team, based from any city will steal anything they can from you. I talked to managers, supervisors etc they are all scammers!

Logo was ago, but did nothing but try to upsell me from the begging. Here we are 18 months later and they are at it again. After telling them numerous times to stop contacting me.

Horrible horrible horrible company. Paid 100$ for a logo, they ended up take 300$+ from my card, logo was horrible and when requested revisions they send the same mock up. Refused a refund, horrible customer service, PLEASE STAY AWAY!

Build more phone's with 200mp camera or double of 108 mp to be 216mp, or minimum be 208mp to overtake other phone companies if possible, Extend battery up to 8000mah is good when gaming: then frame design to be like for Infinix smart 5 or fix 'and I will be my best buy ever

I started a visiting nurse service in August 2020 hiring and paying Logo Infinix to create a logo and website. I would prefer to keep pricing to myself. I was required to pay in advance and they charged my credit card immediately for anything I ordered. I added flyers to be made and a trademark. The logo is great as were the flyers but the website has turned out to be the death of my business currently. I will be reporting to BBB and requesting a refund for the website although I feel they have cost me my business and severe loss of income. After much repetition of trying to get them to correct problems I finally insisted they release the site so I could get someone else to work on it. They will say that the problems are my fault because I wanted it released but I had no choice. I know it was not finished but I could not get them to finish it. Someone else worked on it and had very negative feedback for Logo Infinix. They did not proof anything. Had links going nowhere. I would send lists of things to fix and perhaps one item would be done. I was made promises time after time but no action was seen. I still do not have access to the business email included in the website and have asked for it repeatedly. They refused to refund me although the company offers refunds for dissatisfaction. Stationery came with my package also and it finally came in December without the envelopes and incorrect business cards. I am done.

This is what I text them
Hi jason

I want to ask you guys one thing, I purchased a professional website package which is $599. There is mentioned complete deployment but now you are charging on every single step means i paid $599 for only website design. It's surprising?

Initially you didn't explain to me about mobile responsive things, later you are trying to sell your elite package. I initially told you I don't have a budget more than this.

When Design is completed you are asking for more money to create content and again the same thing I provide you content and now for Web hosting and other hoster are not compatible because they are providing cheap options and I checked your package which is 5 times expensive from them i can't afford it.

It's totally Rip of money. In your professional package you mentioned no hidden charges but there is a lot i am 100% unsatisfied now i spent nearly 5 months with 0 result.

Plz explain to me about this, otherwise give my money back. I am not happy with your service.

The level of professionalism and customer care drops as soon as the payment is made. Fake names, fake accent - not fooling anyone. I thought since I had paid anyway, I'll work with them to get my logo design finished but impossible to work with. I was told 'no point in getting disappointed, our job is finished' when I asked why I wasn't told earlier that my 'design package' doesn't come with a printable logo. They gave commitments regarding turnaround times and number of revisions in writing before the payment was made, but there was absolute disregard for the same once the payment went through. 2 weeks gone down the drain. Only interested in marketing/upselling - need to focus more on the job at hand! They say they work as per Sydney times, but are definitely located overseas.

And before they claim this review is fake, below is a list of persons (fake names) I dealt with at Logo Infinix:

- Ben Cooper
- Jason Brown
- Greg Adams
- David Watson
- Sean Wilson

$29 ain't a lot but there's a principle involved. Had to put this out there so that others don't get cheated...

Great team to work with, when i had an issue, I contacted them and they resoved it as soon as they could. They produced an awesome logo to go along with that also.

I was awaiting my company's logo creation but they made it a nightmare! Even after being promised that my logo will be supplied in all formats and declining their requests for a logo trademark fees, multiple people from their company will ring me daily to persuade me to pay for more.

Not only have i received what i have paid for, but they are hassling me for more money!

Stay away from them!

If i had the option to leave 0 stars i would! I am rethinking my purchase with them now.

I started with Ivan Jasper which we agreed to have all formats to be supplied under the package we paid for. I was contacted by Ben Cooper which according to him was the expert of Logo Infinix and he was going to design He was then trying to send me a webpages which we kindly declined. Then Jason Brown came into the picture who was going to design the logo and he tried again to upsell.

I received some logo concepts from Greg Adams then finally we agreed on a logo but when i thought i was going to get the formats, we received a call again to pay for trademark fees which we had already declined.

Apparently they cant give us the logo for copyright issues unless we pay for it. Trust me, stay away!

You guys are one of the best logo designer that anyone need to stick with it. Great job! I'm totally satisfied with my work. Thanks.

Everything the negative comments are absolutely true. Fortunately my CC company was able recoup the money spent. Don't do it!

They are so helpful and they completely understood what I wanted. It was easy to work with them, no problems.

This company is not legit, they get you to pay for a website, crash the website; and demand more money.

They treat you poorly and use scam like strategies to try and get you to signup to bigger deals. Be prepared to get phone calls with them trying to get more money off you. Wouldnt recomend, borderline a scam.
WISH I READ REVIEWS BEFORE I SENT THEM MONEY!

I don't know how they're working in USA nobody trust these people they are operate this business in overseas totally fraud and big scammers……

I had a great experience with Sean and he is very patient and professional of my different requests for the reversion. Thanks for everything!

PRESSURE AND EXTORTION HAPPEN WHEN YOU ARE ALREADY INVOLVED, FIRST MAKE YOU BELIEVE THAT EVERYTHING WORKS PERFECTLY AND THEN THE GAME BEGINS... GO AWAY!

I originally first ordered from them to get my dad a new logo for his company because his was looking a bit outdated and for $35 I really couldn't go wrong. The service was advertised as get 3 designs, and revisions. Upon ordering it took about a week and a half to get my logos back to me, not the 72 hours they had advertised. I had to email them asking why it was taking so long (a common experience among other customers) and the next day they magically showed up.

After looking at the logos and having described what I wanted it was a total joke what I had received, four logos, one that had to do more with what I actually described, one that looked like it came out of the year 3000 and two that looked unbelievably stupid and nothing like what I asked for. I received a call asking which logos I wanted to finalize, not wanting to deal with them any longer I just told them the one I thought was the best looking. Now, I did not get any revisions, which is unfortunate, because I specifically asked for them and was ignored but didn't care enough to do anything about it as it was only $35.

Where they try to get you is when they try to tell you that you should trademark the logo under the patent office. First of all, you don't need to trademark you corporate logo. Second of all, you're protected under copyright inception laws concerning people copying your logo without needing to trademark. I sniffed this out right away and turned it down to which I got an awkward pause and then she quickly hung up. Based on other customer experiences they try to sell you a patent filing for $835.

I dealt with Elias and Sophia and I can say that both are inexperienced as designers at best and unprofessional at worst. The only reason I didn't give 1 star is because it cost $35.

Outstanding service by this company, done everything promtly. They had nice customer service, always respond to your questions.

There customer service was outstanding, they did everything in a timely manner as they said they would. Fantastic service.

Hi, I am currently working with the logo team and they have been awesome with all the reworks and changes I have requested.

Loved everything about my logo and website. So professional and great content. Great communication and quick response

Excellent service helped me through everything needed and any issues I had they fixed them with no hesitation