• LolliCouture

LolliCouture

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Overview

LolliCouture has a rating of 3.0 stars from 2,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LolliCouture most frequently mention good quality, timely manner, and fast delivery. LolliCouture ranks 38th among Women's Clothing sites.

  • Service
    122
  • Value
    106
  • Shipping
    136
  • Returns
    57
  • Quality
    104
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How would you rate LolliCouture?
Top Positive Review

“Fringe Mocassin boots”

Alessia S.
12/21/15

I was really impressed with the quality of these shoes and how comfortable they are! I wore them to work all day yesterday and didn't receive any blisters or scraps. I would definitely buy from you guys again. Thanks so much!

Top Critical Review

“Never ordering from this site again”

Unknown u.
12/22/15

I ordered stuff for my girlfriend that she wanted off this they took forever then I got only half the items and out of those items so far nothing is what it looked like in the pictures horrible customer service too

Reviews (2,774)

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Reviews that mention popular keywords

customer service (344) confirmation email (41) store credit (29) order number (27) bathing suit (117) shopping experience (25)
Thumbnail of user mieshanm
Louisiana
2 reviews
5 helpful votes
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March 19th, 2015

I made an order about a month ago, I still have not received my order. I am so glad I only made an order that came to about $30.00 because them $30 is a lost. I have been trying to reach them by phone and only get a busy signal I finally got someone about 2 weeks ago that informed me that my order would be shipped the next day it take 3 days to process but keep in mind it was 3 weeks at the time. Now 2 weeks later I still have not received and now the phone line is stating this number cannot be contacted from my calling area and I'm in the US. After reading the reviews I came to realization that my item is not coming and I'm out of $30.00. I'm Just glad I didn't make the purchase that added up to $217.00 from them. They are Horrible and the reviews I read that received their order you were lucky...

Tip for consumers:
BEWARE

Service
Thumbnail of user danielleh22
Pennsylvania
1 review
0 helpful votes
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August 23rd, 2015
Verified purchase

I used the sites size charge and ordered a bathing suit accordingly. When I received it I would have been lucky if I could have put it on one leg. I ended up having to buy another bathing suit in a rush for vacation because it had taken so long to receive the item initially. I would not recommend them.

Thumbnail of user darrelld11
Nebraska
1 review
0 helpful votes
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July 11th, 2015
Verified purchase

I spent well over an hour total in 3 separate phone calls trying to get telephone support. I was in a que that never did get answered. I found that very frustrating as we were working on a deadline and needed the product. I was sent a coupon for computer issues, but then found I couldn't use it since it was a closeout item. (and note, the coupon said nothing about not being valid on closeout items). I'm anxious for my order to get here.

Thumbnail of user michaell187
Pennsylvania
1 review
0 helpful votes
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March 27th, 2016
Verified purchase

I placed my order on 3/16 and as of 3/24 it still says processing. I emailed customer service 2 days ago asking when it would ship and got no response. I wish it stated it would take 7 or more days to process an order on an item that was in stock. My credit card was charged immediately so I assumed it was shipped.

Thumbnail of user catherines66
Australia
1 review
1 helpful vote
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September 13th, 2016

I purchased a clueless costume 3 weeks ago and have not received a tracking number or when the item will be shipped. I have contacted them several times and they just send a generic email and tell me to log onto my account to see the status. When l log onto my account it says l have not ordered any items. Im now disputing through paypal to get my money back. I wish l had read the reviews here before l threw away AUD $80.

Tip for consumers:
Do not bother if you expect it to arrive in a couple of weeks.

Service
Shipping
Thumbnail of user anthoniques
Bahamas
1 review
0 helpful votes
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October 26th, 2015
Verified purchase

Placed a order in October 13th still waiting on a confirmation to ship. Spoke to someone who said it will be sent out last week still no update. Tried calling again and was on hold for about 15 mins. Still no word but hoping to receive my items

Thumbnail of user aprilb32
Colorado
1 review
0 helpful votes
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October 31st, 2015
Verified purchase

I liked all the shoes I got. But didn't get one pair and they say they were shipped but on the paper it said refund. Can't seem to find that. Also the discount doesn't come out to be exactly 50% and that is just on the reg items. ( knowing sale items don't count)

Thumbnail of user sharonc74
Florida
1 review
0 helpful votes
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February 28th, 2016
Verified purchase

Customer support responded after a couple of emails, I am still confused with everything. I was told that my order would ship out on Wednesday. Which was yesterday, but it still has not shipped. Not sure if I should cancel my order or not... Because it is not making any kind of progress.

Thumbnail of user brittanyb38
Florida
1 review
1 helpful vote
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February 26th, 2016
Verified purchase

I have not received my whole order yet, so I can't make a valid review. I ordered 2 swimsuits and received one last week. And the next to the other suit on the memo, someone wrote in backorder... despite being in Stock on the website. No estimated arrival time listed. Hopefully it will arrive soon. It's been approximately a week.

Thumbnail of user ladydd
Canada
1 review
2 helpful votes
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February 22nd, 2016

I purchased some items from this website on January 6,2016, it is now February 19th, 2016 and I still have not received my purchases as yet. They said it should only take up to 25 business days. Well, it's well over 25 business days and no purchase. Needless to say I will not be purchasing from them again. Very disappointed.

Thumbnail of user kimak
New Jersey
1 review
0 helpful votes
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August 26th, 2015
Verified purchase

Hi,
Usually, I purchase swimsuits from Macy's and other well known department stores. Didn't know what to expect when placing my order but the swimsuits were sexy and fit well. Very satisfied with the swim wear, exactly what you see on the website is what you receive. I'll refer the website to others.

Service
Value
Shipping
Quality
Thumbnail of user keishaw6
Arkansas
1 review
0 helpful votes
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March 24th, 2016
Verified purchase

I've ordered my merchandise 2 weeks ago and still haven't received it... I've called. Left VMs. And emailed... my items were on hold. It took almost a week for someone to respond... Said it was shipping... Still nothing... No tracking number... NOTHING! Today made 3weeks... Waiting to call them now! Surprised I was sent something to review?!

Thumbnail of user jlesac
Mississippi
1 review
0 helpful votes
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June 6th, 2016
Verified purchase

Ordered 3 pairs of shoes only received 2. No reason as to why until I call 2 days later. I find out my shoes are on backorder. Then they tell me they have no intentions of restocking that particular shoe. So I tell them they owe me shipping and handling fees considering the shipping is based on the weight of the box and I payed for 3 boxes. The customer services reps were very rude and gave smart remarks the entire conversation. They basically gave me the run around until I just gave up. I will NEVER ORDER from here again.

Thumbnail of user deborahw38
New York
1 review
0 helpful votes
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November 25th, 2015
Verified purchase

I ordered these as a gift for my granddaughter. (She picked them out). I was pleasantly surprised that they looked even better than the picture. They look much more expensive than they actually were. They were true to size and fit perfectly. She loves them!

Thumbnail of user nicolew62
Washington
1 review
0 helpful votes
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February 17th, 2016
Verified purchase

I thought the site was set up great, real professional. My problem was there is no size chart, you cant order different sizes for top and bottoms, when I did order I received no confirmation email and no email that my order had been shipped. I like the reassurance that I'm receiving the product I ordered and not to be left in limbo of weather I had been ripped off or not. I did receive my order eventually, it fit okay, (could of been better with a size chart) and was very cute.

Thumbnail of user keishaz
Georgia
1 review
0 helpful votes
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August 23rd, 2015
Verified purchase

My product never came a I contacted them to tell them and was told to fell out a form and get in contact with the local authority when we all know mail is always lost. I will never purchase from them again.

Thumbnail of user ieshap
Arkansas
1 review
4 helpful votes
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March 13th, 2015

I ordered a white dress and I got it within a week and it's perfect. So I went on and ordered lots of other things from shoes to bathing suits. I received the shoes which were nothing like the picture. I received some other outfits as well but did NOT receive my bathing suit nor a $30 shirt. They sent a paper with my package saying it was a backorder and would be shipped within 7-10 days. Well it's been over 10 days and I'm highly upset. I also tried calling and none of the numbers are in service so I don't know if this is a legit, unprofessional company or a legit scam. Very disappointed

Thumbnail of user dulcev1
Nevada
1 review
0 helpful votes
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December 29th, 2015
Verified purchase

I received partial shipment (as a surprise) (on the invoice and fedex emails I received it stated the full order was being shipped and charged!) and have not yet heard back from customer service after I already called and spoke to a rude representative once. They charged me the full amount with no partial refund!

Thumbnail of user jessef23
Vermont
1 review
0 helpful votes
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May 9th, 2016
Verified purchase

I placed an order on April 24th. I received no shipment email and it is now May 4th. The phone lines are never available and it takes them several days to email me back just to say we will now process the order. My advice do not order from here if you do hope you do not expect to have your product by the date they estimate it to be there. More than disappointed.

Thumbnail of user tessag
California
1 review
0 helpful votes
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July 11th, 2015
Verified purchase

My order didn't ship or deliver for a few weeks and when I finally got in contact with customer service, after several failed attempts, they said they couldn't find my shipment and it was too late to cancel my order.

Thumbnail of user shirleyh77
North Carolina
1 review
0 helpful votes
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April 17th, 2016
Verified purchase

I am normally between a size extra small and medium for bathing suits depending on the company. I ordered a small in the plain, all black, one piece bathing suit. When it came in the mail I tried it on, and couldn't even get it fully onto my body. It's like it's sized for a child, SO tiny.
The product page said the model was wearing a size small and there is no way that is accurate if it was the same product.
Won't be ordering another one, as I don't want to keep wasting my money on things that don't fit.

Thumbnail of user kirstenz2
California
1 review
0 helpful votes
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September 10th, 2015
Verified purchase

Over the knee boots are tough to get a good fit with. In my experience they are always too big through the calf and thigh. Sadly these boots are a similar fit. They aren't stiff enough to stay up, so the material bags and the boots start to fall down. I love the platform part at the bottom... I just need a custom made shaft for the rest of the boot! The company was very easy to work with and order from, however. Great service and fast delivery.

Thumbnail of user rebeccaa26
Pennsylvania
1 review
0 helpful votes
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November 16th, 2015
Verified purchase

I ordered a costume accessory and paid for 2 day business shipping. I did not receive the item until 10 days later. I contacted customer service to return the item since it did not arrive as paid for. They advised that costumes are non returnable. I advised how it did not arrive on time and got no where. Then I requested a refund on my shipping since it did not arrive as paid for. I was told that there was a code on the item that states it would be an additional 3-4 days. A code! Do not shop here as they have non customer friendly policies and no care about customer retention!

Thumbnail of user dl77
Michigan
1 review
0 helpful votes
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October 15th, 2015
Verified purchase

I didn't get a tracking number, and after reaching out they replied and said I would get one within 12 hours. It never came, however my order came 2 days later. All in all the experience was ok because I eventually got my order, but obviously I wanted to track it to find out when it would be arriving.

Thumbnail of user feliciaw11
Texas
2 reviews
0 helpful votes
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May 29th, 2015
Verified purchase

The web set up is very organized, colorful, and catches my attraction to every product. I always find what im looking for most of the time. The only suggestion i have for the company to look onto is restocking sizes when u run out of a product your customers are still looking for( its shoes and dresses for me mostly), especially when they put it on their wish list. You want the business then you have to keep your customers happy and give them what they want.

Service
Value
Shipping
Returns
Quality

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From the business

lollicouture is nice site that includes hottest fashion, elegant stylish, cute adorable dress, women's love dress and more.we sale latest fashion and stylish clothing. Find casual top, dressy top, graphic tees, basic tees, tank tops, sweater dress, cardigans, jea...

Company Representative

Thumbnail of user jackiek13
Jackie K.

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