• LolliCouture

LolliCouture

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Overview

LolliCouture has a rating of 3.0 stars from 2,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LolliCouture most frequently mention good quality, timely manner, and fast delivery. LolliCouture ranks 38th among Women's Clothing sites.

  • Service
    122
  • Value
    106
  • Shipping
    136
  • Returns
    57
  • Quality
    104
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How would you rate LolliCouture?
Top Positive Review

“Fringe Mocassin boots”

Alessia S.
12/21/15

I was really impressed with the quality of these shoes and how comfortable they are! I wore them to work all day yesterday and didn't receive any blisters or scraps. I would definitely buy from you guys again. Thanks so much!

Top Critical Review

“Never ordering from this site again”

Unknown u.
12/22/15

I ordered stuff for my girlfriend that she wanted off this they took forever then I got only half the items and out of those items so far nothing is what it looked like in the pictures horrible customer service too

Reviews (2,774)

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Reviews that mention popular keywords

customer service (344) confirmation email (41) store credit (29) order number (27) bathing suit (117) shopping experience (25)
Thumbnail of user jessicat72
California
1 review
0 helpful votes
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June 24th, 2016
Verified purchase

This company doesn't make their process very clear I ordered bathing suits and express shipping it said allow 3-4days for processing its been 2wks still haven't received my order i have to call them just to know what is going on and they tell me the same thing I already know but no explanation for why my package hasn't arrived

Thumbnail of user calliej2
Florida
1 review
4 helpful votes
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March 6th, 2015

Well I am glad I decided to look up the reviews before purchasing. The cheap prices had gotten me excited, but after reading about the free shipping after spending $50 (something you basically will not get because it had so many restrictions, unlike most other stores where if you spend a certain amount of money you will get free shipping, this store on the other hand has restrictions). All I had in my cart were 4 little cotton shirts and my shipping came out to being $15.99 that right there is ridiculous. I decided to wait until the next day to place my order after calling customer service and finding out why is shipping $15.99 for some tops that would barely weigh 2lb if even a 1.5lb. I ended up reading these reviews and they were not good. If people are paying 15.99-39.99 they should be getting their orders next day and no later than 3 days. Sounds like a bunch of scammers to me. Definitely won't waste my money there, will shop at other places who are reputable

Thumbnail of user em4934
New York
1 review
0 helpful votes
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December 11th, 2015

A reputable source that has worked for this company in the past told me that they mislead their customers on purpose. IF an item is damaged, doesn't fit etc etc. YOU WILL NOT RECEIVE A REFUND! No matter what they tell you. You will be lucky if you even get your package.
They write fake reviews on this site and other sites as well so their ratings aren't horrible. Please believe the negative reviews. These people are not trustworthy. Save your money. Its been 2 months and I am still fighting for a refund. I am also considering taking it to another step to expose them. If anyone has had a terrible experience with them or they feel like they have been scammed, please contact me. I will do whatever it takes to put pressure on them.

Thumbnail of user kimberlym71
New York
1 review
0 helpful votes
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November 29th, 2015
Verified purchase

I bought 2 bathing suits from their website. After I bought them I realized they take a few extra days for shipping (3-4) which I was unaware of until I realized I didn't get a email giving me my shipping information so I had to go under their policies to find it. I wish they made it more aware when buying bathing suits. After the 4 days, I emailed them saying I still haven't received an email saying it shipped and they answered immediately. They said it was just shipped and then I finally got the shipping number and could track it and it took 2 days, which was perfect. The bathing suits were ok quality but sizes are a little off. I got Smalls, and the one bathing suit fit and the other one didn't at all.

Thumbnail of user kw111
New York
1 review
0 helpful votes
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February 6th, 2016
Verified purchase

Hello,
Purchased 3 pairs of shoes. They look a bit too cheap but thats not my biggest issue just yet. I buy inexpensive shoes that dont have this issueThe shoes have a very bad chemical smell. I honestly got a head ache from opening the boxes.

The site said i could use a promocode less than 30% and on lass than 5 pairs of clearance shoes. I couldnt get the price to reflect this in my cart so I emailed them and they did not honor the site even though I pointed it out. I could never get through on the phone neither.

I'll see how the shoes work out but for now I am not happy with their site, service and product presentation(in regards to smell and pictures being of better quality than actual product). Please feel free to contact me if you would like to rectify this situation.

Thumbnail of user terric34
North Carolina
1 review
1 helpful vote
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June 21st, 2016

Their site says the item will ship same or next day. Over 3 weeks later and my order is still not fulfilled! If something is on backorder their site should tell you that before you order it. I ordered 2 items. I received my first item 3 weeks after ordered. Their was a note in my package that said if all of my items were not included to "please be patient." Seriously? 3 weeks is plenty patient!

Thumbnail of user laquetaj
North Carolina
1 review
0 helpful votes
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March 13th, 2016
Verified purchase

I ordered offline at least once a week and I have never dealt with a company like this in my life. They constantly lied and and their shipments take almost 10 days to arrive. Will never deal with or recommend this company!

Thumbnail of user brittanier
Delaware
1 review
0 helpful votes
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February 3rd, 2016
Verified purchase

W/ all the negative reviews I doubted ordering from the site however I was pleased. The items came as pictured & fit well. Even w/ the storm my order was received within 2 weeks w/ tracking info to help ease my wondering.

Service
Value
Shipping
Quality
Thumbnail of user tyresham
Virginia
1 review
0 helpful votes
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May 16th, 2016
Verified purchase

Horrible, going on the 3rd week and Packsge still has not been shipped. I never received a confirmation number with my order number either. Whenever I called about Package either it would be busy or no one would answer. Highly disappointed

Thumbnail of user carmend26
New York
1 review
0 helpful votes
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June 13th, 2016
Verified purchase

Placed an order on June 5th, didn't receive an email confirmation. Logged in to my account and there wasnt an oder for me. Called customer service, was kept on hold for 22 minutes. The rep wasn't empathetic for waiting so long. Kept blaming me for entering my email incorrectly, which wasn't true. I have previous and post order emails from this website. Will never use this site EVER!. Too bad cause I have a teenager that l9ves your shoes... P, S,. Your s/h rates are extremely high..

Thumbnail of user maleaht
Wisconsin
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

I didn't like that I was supposed to get a certain percentage off my order plus free shipping and ended up paying for it anyway along with the fact it was expensive & took awhile. The items were worth it but one item had to be refunded since it wasn't in stock 7-10days later

Thumbnail of user christiea2
Texas
1 review
0 helpful votes
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February 7th, 2016
Verified purchase

I ordered 2 pairs of boots and was skeptical on how they would actually look since they were so cheap... However, I received them in less than 2 weeks and they are perfect for what I wanted them for! The shipping ended up costing more than the boots themselves.

Thumbnail of user lizh30
Georgia
1 review
0 helpful votes
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January 31st, 2016
Verified purchase

They never notified me of when my package was shipping. I contacted them and they provided me with a quick reply. Every dress I order was a L or XL based on measurements. I had my sister try on one of the large dresses (she's a size 2) and barely fit her. Not to mention, the quality is extremely poor. One dress (which standing at 5'7, I'd have to wear as a shirt) was in my keep pile until I noticed the seams didn't meet and there was a lot of sewing machine errors and double stitches all along the seams. Cheap and poorly constructed. Super inconsistent sizing also. I'll add back a star because of the shoes. They have cheap shoes and you know the size you ordered will actually fit. Will not order again. Let's see how the return process goes. I should also mention that 3 items were backordered and they never notified me. When I received the 2nd shipment 2 weeks later, it was missing an item and noted "refund" on the packing slip.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherl62
Colorado
1 review
1 helpful vote
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June 19th, 2016
Verified purchase

I ordered my swimsuit over 3 weeks ago, in hopes to receive it in time for my vacation tomorrow. Unfortunately, my swimsuit just SHIPPED yesterday. I thought three weeks to a month would be enough time for my swimsuit to ship and arrive. I was never informed that the order was possibly back ordered or limited quantity, so I'm not so sure why it took 3+ weeks to simply ship my order. Guess I should have splurged the ridiculous $60 on 2 day shipping. Long story short, I'll be sticking to Amazon from here on out!

Thumbnail of user veronicad12
New Jersey
1 review
0 helpful votes
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November 27th, 2015

PLEASE don't order anything from this place. I should have listened to the bad reviews I had read about it. I waited one month for my stuff to get in. When I received them they were not to size! So I called them and asked if I could return or exchange and they said yes. They said I would receive store credit. When I called to ask for my store credit they said they were going to give me $17, when I originally had spent $69! They have horrible customer service!

Thumbnail of user eboneighm
Missouri
1 review
0 helpful votes
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October 20th, 2015

Ordered 4 dresses but ordered my true size(M) cuz the model looked a lil thick. One dress fits me like a glove but ok, I'll keep it, my mistake. Another dress that was to be my New Years Eve dress had 2 holes in it and another striped hooded dress arrived with 3 obvious stains on the front. Yuck! Mad cuz I touched it. 4th dress was not as described. Requested a RMA number to return defective items over a week ago but no response. Won't order from them again although I order 2 pair of boots from this site a year ago and it was a satisfying experience.

Thumbnail of user roberth142
Pennsylvania
1 review
2 helpful votes
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October 25th, 2014

I agree with several of the other reviews here. Do not buy anything from this company! I ordered several items from them. When the package arrived, two items were missing and there was no packing slip. I emailed the company at which time they told me that one item was discontinued and one item was damaged. They would not have told me that information if I had not emailed them. Three weeks later, I still have not received a refund for the missing items, and continue to get the run around from them.

Thumbnail of user samanthas41
Connecticut
1 review
0 helpful votes
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July 12th, 2015
Verified purchase

There are a bunch of cute designs and the site was rather easy to navigate. I would have preferred more color choices for some of the designs but not much to do there. Overall, awesome site and great deals!

Thumbnail of user micheller87
Virginia
1 review
0 helpful votes
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March 7th, 2016
Verified purchase

I called the next day to cancel my order. After waiting on the phone for a customer service representative to pick up after a 10 minute wait my first attempt and a 15 minute wait the second time, I was not only informed by the rep that it was to too late but VERY rudely spoken to. The first person I spoke with acted as if me asking why the shipping rates weren't free and jumped up with each item added to my cart acted as if me asking was a huge inconvenience to her when her job is to explain that to me. The poor customer service and overdue shipping time caused me to not only refuse to place any future orders, but highly recommend that anyone I know do the same. Horrible experience!

Thumbnail of user ashleyw71
Louisiana
1 review
1 helpful vote
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January 24th, 2016
Verified purchase

Ordering process was quick and easy however date on expected delivery provided by tracking was and is not accurate. Was stated Jan 16"for delivery, it is now the 21st and product has yet to be delivered

Thumbnail of user thib248
Texas
1 review
0 helpful votes
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April 11th, 2016
Verified purchase

Never received a confirmation email when i placed my order. Been over a week and still haven't received my order even though i paid for rush delivery. Emailed customer service and have not heard anything back!

Thumbnail of user tracies2
California
1 review
0 helpful votes
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July 11th, 2015
Verified purchase

Fast and easy ordering! Fast shipping. Everything i ordered was better than i expected and for the price! I've been ordering from this site for a long time and i have never had an issue. All shoes always fit. I will continue to order again and again! You have a customer for life!

Thumbnail of user andreaw37
Texas
1 review
0 helpful votes
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December 24th, 2015
Verified purchase

This was my first time using this website, I tried to use the code for my free lip gloss and 15% off, however I didn't see where to enter the codes. I called the company to inform them, the lady that answered the phone was very rude and would not offer and help to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinp12
New York
1 review
0 helpful votes
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January 30th, 2016
Verified purchase

I got my shoes within a week and a half, only because the weather was bad up in the northern states and causing a delay in the mail being able to run certain days. And my shoes are perfectly fine, I may would order a half size up but there was no problem at all!

Thumbnail of user lashondav
Ohio
1 review
0 helpful votes
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May 13th, 2016

I ordered items over a week ago and they're still not shipped! Every time I call I am told something different about the status of my order and when you tell them you're told something different they respond rudely! I will Never order from this site again. If you want something quick this is definitely not the place to order from and if you love great customer service this is definitely not the place for you!

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From the business

lollicouture is nice site that includes hottest fashion, elegant stylish, cute adorable dress, women's love dress and more.we sale latest fashion and stylish clothing. Find casual top, dressy top, graphic tees, basic tees, tank tops, sweater dress, cardigans, jea...

Company Representative

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Jackie K.

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