LolliCouture

I ordered a couple weeks ago and still haven't received any kind of shipping notification, or at email from this site other than this survey. Really hoping I get something soon or else I definitely won't be ordering again.

I ordered over $160 worth of clothing. When I entered the Promo code to save 40% off, it didn't go through. After using my PayPal, the sale submitted, but I never got a receipt or a confirmation page from LolliCouture. When I called the number for 6 days in a row, it was busy each time. I emailed and now have been going rounds with emails that continuously ask me for a transaction number that I never received.

After ordering some maxi dresses and shoes from the site, I decided to look up reviews. Uh oh. I was worried that I'd join the others who never received items, etc. I placed my order on 2/5. After a week, I started to wonder what was taking so long to ship (they claim to be fast). Contacted customer service via email and received a response that it should ship out within that week. Item shipped 2/16. I received my package on 2/20 via UPS. Everything was packaged well and the dresses and shoes were of surprisingly good quality. I received all of the correct sizes and items. Just be careful to double check your item quantities before submitting your final order. Mine ended up with a double order of one dress. Overall, I might order again if I really like something and it's a great price, but definitely not if I need my order quickly. I hope this helps other prospective shoppers.

Ordered a swimsuit they had no problem taking the money out of my account right away. Then after two weeks of not receiving my order I called. I was then told the vendor no longer made this product. The lady said she would put in a refund request and it would take place on Friday today is Monday. She then stated they only do refunds once a month. Then after asking when did they plan on contacting to let me know this info she could not answer. So after the refund take place this company will have had my money for three weeks. Yes unacceptable and

I placed an order back in June. One of the items was never shipped due to being back ordered. I requested updates through the website & email for a month. Finally called the customer service number and waited for a long time before getting a very rude representative which claimed to be the only supervisor in the company. After 3 months I still have not received my order or refund.

This is the worst shopping website ever. They buy their clothes from china. They take your money for fast shipment but your clothes do not come on time. I ordered my clothes on Nov 18,2014, didn't get it until 3 weeks later. Their contact number do not work. It's always our office are close even when u calling the middle of their business hours. Do not waste your money. They are scam. They are thieves and right now I'm seeking a law suit on the unlawful $#*!. Please everyone. Do not try to shop from this website

Horrible follow through and accessibility with customer service. Sales items are non-returnable but you can't exchanged them wither, even though the sizes seem to be all over the board. All products that I ordered were size small. Some fit and some would not fit a Barbie Doll. Some product had spots, some were not as pictured. Will not shop there again.

It's been about a week and I still have not received my purchase! I keep looking at the tracking number and in the FedEx site and all it says is that it's in CA somewhere and hasn't been shipped out when it was supposed to be here in 3 days! Really wanted those boots before the weekend bc I am going out of town and need them! Maybe I could get a call from the company ago what is going on? *******967 thank you

The boots were not well described or photographed on the site. When received, notice on bottom stated material " california proposition 65 warning. This product contains chemicals known to the state of california to cause cancer and birth defects or other reproductive harm. ZERO return info in box. Shipping price too too high. Will not use you again or recommend you

The website ordered me 2 of an item when I only wanted 1; didn't want either; there are no instructions to return goods. The bill of sale had no return info, but it did contain an annoying typo. This is somebody's garage business.

Found a sexy dress for my wife at a reasonable price. However, never received an email confirmation or notice of shipping. I had to call to confirm the order and get the tracking information. Overall a good experience. Just a few tweaks needed.

Ordered an item and opted for 2 day shipping. Got it nearly 7 Business days later. Called customer care (Hannah) to find out what happen with my item and she was very rude. Will not recommend to do business with this company again.

I love my shoes but if ordered one in the wrong size since it was my fault I can't exchange it for the right size due to the policy. I was hoping to wear them at the all white party July 9 they are super cute but I'll have to give away as a present to someone else. The other shoe fits perfectly. You never know with online orders... Smile I'll still order from the company they have wonderful selection of shoes. Satisfied first time order.

I love the shoes but they came in the smallest box possible and took pretty long to get here. I just thought the shipping was a little high. I ship things much bigger and heavier at a much faster rate consistently so I'm familiar with what it should have cost. Probably won't ship here again even if the product is cheaper because they seem to make up for it on higher shipping.

Ordered on 4/15. Ten days into it I had not gotten an update and when I logged in it still stated processing. I contacted them on their web site around that time just asking the status. I waited a week with no message back. I then tried to call only to discover that they are only taking calls between 10 am and 5 pm. I finally received a message that my order shipped on 5/15. While I haven't received it yet so I can't report the quality of the items I was very frustrated by the lack of communication from this company. Unless I am exceptionally pleased with these items I can't say that I would be willing to order from here again.

I purchased 2 bathing suits for my 13 year old daughter that she fell in love with. Never got an email or any correspondence at all. She is heart broken and now I have to go to PayPal to get my money back. Thanks for the heartache.

I love lollicouture! I've purchased boots from them about three times and the quality is a lot better than I thought it would be. Shipping is kind of pricey and it does takes a whole week to receive your order. The big downside is some of the shoes dont come with their original box so they pack the shoes up in plastic bags. I do have one issue with lollicouture and it is regarding my last order. It just delivered yesterday and one pair of shoes is missing that I ordered. I'm not sure if it's out of stock or if there was a mistake. So I contacted their support, and they haven't responded. It would have been nice if they sent me an email before making a shipment regarding the missing shoe to possibly get a replacement or reimbursement.

Ordering easy. Cost arm n leg for delivery but still haven't received package. Tried calling but was placed on recorded hold. No one ever answered. Still waiting for merchandise after almost two weeks.

Do not shop there! It's pinkbasis.com, they got slick and changed their name. We all are aware of that trashy, poor customer service, slow shipping, cheap quality clothing, and overpriced shipping they have.

This site keeps changing their name; when they get all their bad reviews, and people start catch on. Their other two names are Rosegal, Rose We, plus there are many more out there-If you notice they shipped from China, make sure you research before ordering. If. You don't you will be out all of your money!
~Kim

I ordered 2 sweaters/tops. One was okay and as pictured. The sweater was ordered in a large but fits my 55 pound very skinny 8 year old. And since there are no labels or sizes on the clothing, I don't even know if the wrong size was sent, or its just ridiculously tiny. Two stars bc one shirt was "okay".

I have this a 5 star so that people can view it, i ordered 3 bathing suit, & I never received that, I sent many emails to the company asking for my bathing suit &I I still haven't reviewed anything.
Don't shop from here unless you want your money stolen

Ordered product (listed as in stock, Order #*******) on Sunday 6 days before Halloween. Paid $36 for 2 day shipping. When I called 5 days later, they had told me it was out of stock and that they would refund. Horrible customer service as I received no notification at all, as the item was a $108 purchase itself and I was traveling to LA. I had to then find something in LA. Awful.