LolliCouture

I ordered my items 2 weeks ago from today's date and it has still not been shipped out. I was told that I would have last week and every time I try to call customer service the line is busy and unable to get through no matter what time you call..

I were very amazed with time my shipping was completed and the boots are just amazing, perfect fit. I also order three other pairs of shoes and so far i'm very satisfied. I worried about the shoe size ordering on line can be difficult however they were perfect true to size.

To begin with, the delivery was three weeks late! I purchased two homecoming dresses for my daughter. They were of the POOREST quality imaginable! My daughter is a small, but I ordered a medium to be on the safe side. It fit like an extra small. Not true to size! Never again will I order from Lollicouture!

Haven't received my product yet and unfortunately I leave for my cruise today! Called several times and customer service doesn't exist! This is a awful company, they have my money, you can't speak with anyone and to top it off, I'm still stuck without my bathing suits so I have to spend more money.

I always order 10 or more items from LolliCouture and I'm always missing 2 or 3 items which I paid for. No store credit or refund. One time they sent me wrong items and I emailed them about the problem. They told me to send a picture and they never responded back. I don't understand why it's so hard for them to get people's order right. I never write reviews but this company is horrible and it sucks cause i do love some of the clothes I purchased from them.

I bought a bathing suit for my daughter, when it came in we could tell just by looking at the top that is was entirely too small. I called customer service and they said that they cannot do exchanges or refunds on bathing suits. She never even tried it on! Nowhere on the site said that swimwear was not eligible for exchanges! The customer service representative was completely rude about it.So now I'm out the money I paid for the swimsuit, shipping/handling charges, and my daughter cannot even use the swimsuit.Do not buy from this site!

I haven't received my package so I can't say whether or not it's great service but the customer service was very helpful with ensuring my order was placed and letting me know when it'll arrive so we shall see ;)

The dress quality was very low. One dress I bought is so short it could only be worn as a shirt. The model must've been 3' tall! Communication once the order was placed was terrible. I had to call after 4 or 5 days just to make sure they got my order. Shipping was quick, but I didn't even get one of the items I bought. Had to call to get a refund. Not a great experience. Wish I would've ordered from another company.

The shipping policy is extremely vague and weak. My order is supposed to arrive within a week, but if I order "special" items (the site doesn't specify what special items are which), it can take up to 14 days. Ridiculous.

Loved the sandals they even have a little cushion and the prices are so affordable I had to get two. Quality was great I will definitely be ordering again in the future and I also told my friends at work.

After the mess explained below, I did get my dress. Not sure if I would have without filing a complaint. It was as described and in new condition. I still would not recommend them if they are not going to answer their phone or emails.

Unluckily, I did not read the reviews before ordering. I ordered a dress, it has never shipped out, their email is an automatic response stating the email service is down. Their phone number is invalid. I filed a complaint with the Attorney General of California and suggest everyone do so. You will not get your order. Also, file a complaint with your credit card company so they do not get paid either. They still have the dress on their site. I think they steal photos of other sites, offer them for sale, take your money and run.

I have yet to receive an email about my shoes. When can I expect them? This is a new website for me and I order quite a bit of shoes online but I'm not satisfied with your lack of communication. I sent an email concerning my order and still haven't heard anything. If I don't get my order by Thursday of this week I'm going to report the company to my bank and the Better Business Bureau. I will also file a complaint. How hard is it to send the shoes you took the money right away. I'm disgusted.

The order process was easy. I went with a discount shipping method and did not realize it would end up coming USPS in the end (received an initial fed ex tracking number). The package was too large for the mailbox at the apartment, so had to pick up at post office. That was the only down side so far.

Shipping takes way to long. Probably wont order again. As of today I still havent received my package as a matter of fact website saying it's still processing but I thought shipping was 3-7 business. Even if the product itself is good because of the long shipping time could keep a customer from returning to shop with you all

I ordered a bathing suit a month ago and never received it! I tried messaging for more information and no response. I called the toll free number and "all circuits busy" every time! I want to reach someone to get my money back! This is such crap!

I placed my order with no problem. The selection of dresses is awesome and since this was my first order I ordered one size larger just to make sure I got the right fit because of my experience with other websites, whose large is really a medium. I had no problem here lollicouture dress size was on point and made very well. I can't wait to receive other two dresses that are on back order. I will be ordering from here again and recommend lollicouture to my friends.

I bought three outfits from this company, shipping was fast however two of the outfits looked very cheap so I'm sending them back to be returned. Beware they will charge a 20-30% restocking fee and they do not provide shipping for you. I may only end up getting half my money back when I paid for the items to be shipped to me in addition to be charged a restocking fee.

I have yet to receive any information regarding my order and each time I call customer service they only tell me that it's in the processing stage and they cannot provide me with any shipping details at this moment which I don't understand since the money has been out of my account since the purchase date.

Delivery is a LIE I paid 110.00 for next day delivery on special order items that were suppose to take 3-4 business days well it took 6-7 days and my package came on the second day entirely to much money for them to play games will never do that again

Ordered 3 maxi skirts and none of them fit properly. The fabric was see through and I was very unhappy with the purchase. I was told they do not do returns only for store credit. I didn't want to purchase anything else I wanted my money back. I ended up having to sell them locally for less then half of what I paid. It was a nightmare and I will never buy anything from this site again.

I ordered 29 pairs of clearance shoes and I could not be happier! I received all pairs in one large box, without individual shoe boxes, which was convenient because I don't need 29 shoe boxes laying around. The quality of the shoes is excellent, and all are brand new and never worn. Shipping was a bit pricey, but that is to be expected for a 45 pound package. I will definitely be checking out more of their products and shopping again!

I'm definitely not a happy shopper. The last couple orders I placed were all ill sized. I know my size and your sizes definitely do not fit your size chart. Even after I went up in size the items I purchased still did not fit. Thank God I have granddaughters that could fit them otherwise I would be out of almost two hundred dollars. Very displeased.

I placed my order on a Saturday. By the following Friday, the status still said "processing" and I had not received shipping notification. I called customer service and waited 25 minutes on hold for someone to take my call. He told me that my items are special order and take longer to ship, but should be sent out the next day. That was 3 days ago and I am still waiting for shipment notification. I was never notified during the ordering process that my items would take an extended time to ship, and they will now not arrive in time for the wedding I ordered them for. Very disappointed.