• LolliCouture

LolliCouture

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Overview

LolliCouture has a rating of 3.0 stars from 2,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LolliCouture most frequently mention good quality, timely manner, and fast delivery. LolliCouture ranks 38th among Women's Clothing sites.

  • Service
    122
  • Value
    106
  • Shipping
    136
  • Returns
    57
  • Quality
    104
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How would you rate LolliCouture?
Top Positive Review

“Fringe Mocassin boots”

Alessia S.
12/21/15

I was really impressed with the quality of these shoes and how comfortable they are! I wore them to work all day yesterday and didn't receive any blisters or scraps. I would definitely buy from you guys again. Thanks so much!

Top Critical Review

“Never ordering from this site again”

Unknown u.
12/22/15

I ordered stuff for my girlfriend that she wanted off this they took forever then I got only half the items and out of those items so far nothing is what it looked like in the pictures horrible customer service too

Reviews (2,774)

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Reviews that mention popular keywords

customer service (344) confirmation email (41) store credit (29) order number (27) bathing suit (117) shopping experience (25)
Thumbnail of user ronai
Washington
1 review
0 helpful votes
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August 23rd, 2015
Verified purchase

I ordered 4 swimsuits, all of them were mediums but fit like small. I tried to get an exchange for larger sizes and never heard back. You need to state that swimsuits on your site run extremely small if you are not going to respond to exchanges for larger sizes. Very bad experience and won't order again.

Thumbnail of user danielled30
Hawaii
1 review
0 helpful votes
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November 9th, 2015
Verified purchase

If your ordering last minute as I did, it might not make it, I chose 2 day shipping on a Tuesday and got it the following week on a Wednesday. Everything came exactly what I expected and very happy with it. Just be careful about the deadlines for ordering time :)! Otherwise all was good for this site!

Thumbnail of user karinap7
Massachusetts
2 reviews
0 helpful votes
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April 16th, 2016
Verified purchase

Please do not buy here, shipping is extremely expensive and they use the slowest service, they took more than a week to ship my order, my package came all squash to save in shipping costs, shoes without boxes, I've asked for a refund and they want to give me a store credit, this business is a joke!

Thumbnail of user ebonied
North Carolina
1 review
0 helpful votes
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February 5th, 2016
Verified purchase

I made my purchase a week ago and it still has not shipped. I did not receive an email from them saying anything as to where my package was but every time I checked my account it tells me that my order is processing. Now I contacted them and they responded in a very timely manner in which I did like and told me that the delay was because of the snow storm. Now me and my two roommates ordered from them all at the same time and only one of ours shipped so I don't know how much of the excuse they gave me is true but they did offer to possibly speed up my shipping for free.

Thumbnail of user jessicaf26
New York
1 review
0 helpful votes
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September 16th, 2015
Verified purchase

I purchased a white bikini and they sent an entirely different item than the one pictured on their website. Not only was it the wrong item, they didn't want to give me a refund for the WRONG item that they sent. I had to email customer service nearly 10 times to convince them this was their fault and only then did they refund me the cost of the item. I had to pay for shipping both ways. This website is a total scam, do not order from it.

Thumbnail of user genelles
New York
1 review
1 helpful vote
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November 3rd, 2014

I got a cute camo jacket with studs on the shoulders from there and it came within a week and a half (they're in Cali, i'm in NY) and the jacket was exactly as it looked on the website. I'd say their sizes might run a bit big but I love it and would def order again!

Thumbnail of user bronwync1
Maryland
1 review
1 helpful vote
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April 21st, 2015

I stumbled onto Lollicouture when I was searching for costumes last Halloween and I've been buying all my clothes here ever since. They have great deals, and super cute to super funky fashion pieces. I'm obsessed. I tell everyone to shop here. My only complain, it usually takes them a week to process my order and they flag it everytime for a security check to confirm my identity. I guess safety first isn't bad, but I want my order quicker. Usually takes 2 weeks or more to get my order. Otherwise I Love!

Thumbnail of user preciousf1
Washington
2 reviews
1 helpful vote
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October 3rd, 2015
Verified purchase

I was going to hold my review on good faith that I received my items as promised. Well that didn't happen. As a matter of fact I have yet to even get a confirmation of my order that I ordered over 2 WEEKS AGO NOW! But best believe they got my money. I mean come on not even an email saying thanks we received and are processing your order. I had to call after a week. A guy promised he will priority ship my items on Monday to arrive today and nothing. Didn't get the tracking info he promised either. So now I'm ready to fly to Miami in am with no swimming suit or maxi dress! I'm livid with this company and their lies! And I want my money back!

Thumbnail of user meganw26
Michigan
1 review
0 helpful votes
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September 3rd, 2015
Verified purchase

I love the entire sight and your items, a awesome variety!
The wait is very long for regular shipping, when you order from Fabulous or Shoe Dazzle you receive all of your items within 3-4 days, my entire order, to receive all took 4 weeks when I received the last item.
I thought something was wrong at first until I emailed and they responded.

Thumbnail of user markw193
Pennsylvania
1 review
1 helpful vote
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January 1st, 2016
Verified purchase

Called to ask why order not here yet paid for 2 day shipping not standard after noticing my confirmation email stating standard shipping. So I called and explained hey I paid for 2 day which is why my order was 15 dollars more. His response you must have clicked standard shipping I have your order right in front of me. I said no I clicked 2 day look at prices for shipping sir. He said well there's nothing I can do for you cause you made a mistake I have your order in front of me and it says standard. Tried explaining calmly again yes but look up price sheet I paid 15 extra to have them for my wife at Christmas never came if you don't want to refund me fine but make a note of it so your company can do an investigation. His response no I'm not going to do that you made a mistake have a nice day and hung up on me. Its people like that who destroy a business reputation preventing a possibly otherwise good business from growing and becoming more profitable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracis8
Georgia
1 review
0 helpful votes
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December 4th, 2015
Verified purchase

Hi, the boots I bought are just as shown on the website. Not overly fancy, but great considering the low price. They shipped quick and the price of the boots was very reasonable. My only concern is they seem to have a strong mothball smell inside. I'm not sure if this is from where they were stored. I'm hoping the smell lessens, and they'll be great!

Thumbnail of user jacks427
New York
2 reviews
0 helpful votes
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December 23rd, 2015
Verified purchase

I placed my order over 10 days ago. Finally got my first item still waiting on my other 4. The part that gets me is they are x-Mas gifts. They might not be here in time. I think they should have sent me this survey after I got all my items and I think it would have been different.

Thumbnail of user janicem50
Virginia
1 review
1 helpful vote
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June 27th, 2016
Verified purchase

Still waiting for my order of 6/15 and its now 6/27. Contacted Customer Service to get a tracking number to find out where it is, was given a tracking number for someone elses order. Emailed them regarding this and still waiting to hear back.
Im really sorry this has happened because I enjoy giving good reviews, not bad reviews.

Thumbnail of user rheas6
Texas
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

I placed an order two weeks ago and it is still in Compton, CA! I placed the order with enough time per their website for shipping. Guess what my event is this Friday and today is Monday! The price of the items is not the point! As a company you should fulfill your promise. I have called with a constant busy signal. I have sent an email with no reply! First and the last time will I ever with this company!

Thumbnail of user angelad35
Texas
1 review
1 helpful vote
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November 13th, 2015
Verified purchase

Was absolutely thrilled with how my boots felt and fit when they arrived. But after only wearing them once the tags around the tops started to fall off. One boot has none now only after wearing them twice

Thumbnail of user courtneya20
Florida
1 review
0 helpful votes
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April 11th, 2016
Verified purchase

I found the exact shoes I was looking for at Macy's and they were even cheaper. They arrived shortly after and fit perfectly, they seem to be quality materials as well. Very happy to find these shoes for my wedding day in such short notice!

Thumbnail of user sama799
Florida
1 review
0 helpful votes
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March 4th, 2016
Verified purchase

Placed an order in 2/20 and I am still waiting for a tracking number notification.It's taking this company a week plus to send me any information pertaining to my order. And they have already charge my credit card.

Thumbnail of user kellieb5
Massachusetts
2 reviews
0 helpful votes
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April 5th, 2016
Verified purchase

I purchased the Palm Tree pants, which are completely adorable, by the way. It was easy to find what I was looking for and completing the purchase. My pants arrived on my doorstep shortly after purchasing. I am an online shopping connoisseur, and I will be definitely order from LolliCouture.com again!

Service
Value
Shipping
Quality
Thumbnail of user danielles64
Connecticut
1 review
0 helpful votes
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March 17th, 2016
Verified purchase

I got a cute little suit for a great price. Based on the other reviews I thought shipping would take ages but it came in under a week. Same quality as a brick and motor store but 1/2 the price. True to my regular size.

Thumbnail of user laurend68
Florida
1 review
1 helpful vote
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January 5th, 2018

I ordered a pair of boots months ago, the money was taken from my account, and I have yet to receive my order. Not only that, the company has ignored every message I have sent, and there is not an operating phone number for them!

Thumbnail of user yvettew3
Pennsylvania
1 review
0 helpful votes
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May 21st, 2016
Verified purchase

My order has yet to be shipped. A shipping label was made on May 12, it is May 17. This is unacceptable considering shipping is $15.99. I have ordered from other sites that offer free shipping and have received my purchase within ten business days.

Thumbnail of user chelsp
California
1 review
1 helpful vote
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July 18th, 2015
Verified purchase

The customer service I received was very poor and I did not feel as though my business was valued. Furthermore, my order arrived late and the items were way too small to be medium-sized. Will never shop with this company again and will tell everyone I know about this horrible experience.

Thumbnail of user jamiew41
Hawaii
1 review
0 helpful votes
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October 23rd, 2015
Verified purchase

Everything arrived in just a few days! Only complaint is that there was a random shirt that was not even my size in my order and not the lip gloss. Super weird if you ask me. As for the boots I ordered, I love them! Overall good experience.

Thumbnail of user rachelp36
Indiana
1 review
0 helpful votes
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September 8th, 2015
Verified purchase

I was so pleased with my experience! The pants fit perfectly and were inexpensive! And they arrived in less than a week so that I had them before I left for my trip to Greece! These will be light and comfortable for traveling. Thank you so much! :)

Thumbnail of user teresam51
Ohio
1 review
0 helpful votes
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January 19th, 2016
Verified purchase

Bought a pair of boots in a color I needed. Never used LolliCouture before. When the boots arrived, the only thing useful was the box! The boots were not the size I ordered, even though the box was marked the correct size and the boot would only fit the foot and leg of a child. What a rip off! Called the company 3 times during business hrs. Only to get a machine saying they were closed. I don't have time to play chase the "yes pink" operators. Then the return policy was a joke too! A lot of "IF" you spent 12.99 or under, you are "NOT" permitted to return the item, along with "restock fees" IF you qualify? They messed up, not me, yet I'm put out? Total rip off. Won't use or recommend to anyone.

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From the business

lollicouture is nice site that includes hottest fashion, elegant stylish, cute adorable dress, women's love dress and more.we sale latest fashion and stylish clothing. Find casual top, dressy top, graphic tees, basic tees, tank tops, sweater dress, cardigans, jea...

Company Representative

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Jackie K.

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