Look Fantastic

This is the most horrific company I have ever encountered. They took 3 attempts to get a bottle of shampoo to me! I then received two items I've never ordered which they charged me for, despite reassuring me I hadn't been charged, when I brought it to their attention. No refund given. Liars and thieves. Avoid, avoid, avoid!

Warning to people, make sure you follow up with your bank to get a refund. You can contest it and raise a credit card payment dispute, as long as you provide evidence that you attempted to contact look fantastic for a refund. I can't believe such a company doesn't have something as simple as cancel order button even minutes after a purchase. Despicable cash grabbers, obviously trying to get more cash during a pandemic and playing with peoples right to a refund.

However tempting it may be DO NOT fall for their subscription nonsense. I've cancelled my subscription 2/3 months ago and I'm still paying for it. Who knew 3 months subscription after a year of using the service means you get to pay for 3 extra months after you cancel it. Do not recommend unless you want some extra headaches….

Ordered a product from their Canadian site (.ca) and the item they sent me had a UK voltage plug. A total lack of common sense on their part - and it wasn't clear at all that the item was coming from the UK. When I contacted customer service I don't even think they understood the issue. They just sent me a return form, but wanted me to pay for the return from Canada to the UK (more expensive than the product itself, basically). Stay away at all costs - total scam of a company.

Made my first online purchase. Put in my friend's code, but wasn't sure it appeared when I checked out. I trusted that it did, and made my purchase. Contacted cust svc immediately to confirm, and told them I would cancel if the code was not in properly.

I chased customer service for close to two weeks, and they finally told me "As you have not entered your friends referral code in the discount code box which is located before check out, you did not get the £10 off. I apologise that you were not aware of this.If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help."

* I am extremely disappointed with what I perceive to be slow, lazy and dishonest service.

Went online after ordering large bottle of expensive shampoo from look fantastic to complain about lack of response from them after I emailed customer service to tell them the bottle had leaked so meant I lost some of the contents and that a mess had been made on my jumper due to the leak.No response from them even after chasing up. After reading other reviews I realise I am lucky in that at least I actually got my order. I will never order anything from them again.