Look Fantastic

I bought 2 serums and a moisturizer at a pretty high price and was shocked to see the delivery cost was really high but I paid(NO COD) and placed the order. Few hours later I receive a message saying that there is a payment problem and when I click 'resolve' it asks me to pay for the entire oder again! But the money was already deducted from my back account. So I cancelled the order. Horrible customer service. HAVEN'T RECEIVED REFUND.

ALERT - DO NOT PURCHASE FROM THIS WEBSITE. I have advised the appropriate authorities, they are a scam, they fraudulently charged my credit card and pretended that they are a legitimate company. They look legit but are not. They will pretend an item is sent and put a fake tracking number that does not function. AVOID ITS FRAUD AND A SCAM THEY WILL USE YOUR CREDIT CARD INFORMATION.
At first i tried to reach customer service. They repeat the same copy/paste message.

I ordered kerastass shampoo and conditioner and another brand plus Aveda hair gel. NONE HAD ANY EXPIRY DATES! This company is in CHINA! These are FAKES! Go direct to the manufacturer website NEVER buy this CRAP! Don't be fooled like I was!

Do not buy from these people they sell awful products that don't work and won't refund! 46 pound on a shampoo and conditioner which left my hair in an awful state after 2 uses!

A month ago I ordered their rose oil and after paying $35+, nothing has arrived and their e-mails to me are canned responses that keep telling me they can't stop the delivery because it's already been shipped out. NO IT HASN'T. AVOID THIS COMPANY AND DON'T WASTE YOUR TIME OR MONEY!

I was planning on buying something for my girlfriend but now that i've seen these reviews, no thanks. Thanks to all the were honest about this company.

I got an open leaking soap. The customer service just asked me if it is ok if they charge only 20% less price.
This shop is untrustful und should be forbidden

Disgraceful service DO NOT USE. I placed my first order for some hair products and 4 days later I received an email saying they have cancelled the order and no further explanation, So I spoke to there live chat ( Chris) who said they could not send it from their warehouse because of problems no apology or anything.

Us buyers beware.
What an ordeal to return a blow dryer that doesn't list voltage on the description or the specific item. So an instant chat message told me it was US voltage. Get the dryer finally and it is European voltage. Email them back and they said there was no guarantee. Then why do we chat was somebody to double check if an item is what it states? You would think they would know. It is been taking weeks to get a refund on the dryer. That finally came through. Now the issue I have with them is there response to refund me the full amount of $63.85 shipping cost back to the UK from the US. One email says they will, in good will, refund me the full amount, next they say no, then they said yes And I still have not received a refund for the shipping now I have to contact them again and wait. Each time you get a different person. The most frustrating transaction of my life!
I would never buy from this company again. You should not ship to the UNITED STATES. You should be local only.

Ordered a Juicy perfume and lip stick by Bare Minerals via the international mail for my family Xmas gift, but NEVER receive the item.

VERY DISAPPOINTMENT EXPERIENCE. BAD CUSTOMER SERVICE. This is totally a scam! The order is ******* and suppose to be received in early Jan.

I placed an order for 2 advents packages, end of October. Was immediately billed.
Now it is Novemer 29, no product, a live chat reordering?, and no answers.

Ripoff, selling oroducts they do not have!
NO CUSTOMER service! No phone nunbers!
Do not order. Throwing money away!
Next, my bad yelp...

Absolutely the worst internet- based company I have ever dealt with. 1)I ordered the $499 Nuface Trinity Anniversary product that was to include all attachments, but they sent me the regular Trinity - no attachments. 2)no toll free number - have to use chat. Normally I am fine using chat, but 1st 2 agents would not speak with me because I did not recall that I registered via Facebook, and therefore, needed to give them my maiden name. They gave me no clues such as "if you used Facebook, consider what your name is on Facebook..." Luckily I remembered or wouldn't have been able to even contact anyone. 3) Courier never arrived on agreed upon date. Had to contact LF - they didn't contact me - that the courier needed more time 4) and this is my favorite... the courier did not show AGAIN. I contact LF - courier would not pick up bc they did not have the dimensions! I asked in my very first chat "can I return it in the box it came in?" Logic would tell them to contact their own shipping dept to get the box size. Avoid this company at all costs. If this is how they operate, most likely they have much more unethical things going on. I will be contacting Visa and Rakuten as well - anyone who will have real empathy.

Unfortunately I missed checking customer reviews before placing my order with Look Fantastic. I don't know what has happened to this company as I am pretty sure I have ordered products from them in the previous years, and the order was shipped very quickly from UK to my address in Holland. Not this time. Order placed - email sent next day by Look Fantastic confirming order despatch with a tracking number. The tracking information only shows that shipment has been made to the destination country. I am unable to find out any type of information to track the order once it has arrived. The order was placed at the beginning of January but not received and it's now the end of January. I tried ringing Look Fantastic but obtain a customer service recorded message, so you just keep hanging on the line costing more money. I have also sent emails. In the email confirmation receipt from Look Fantastic they promise to reply within 1 day. This also hasn't happened.

My word of advice to anyone thinking of placing an order with Look Fantastic is to save your money and look elsewhere.

This company appear to take money without shipping goods. Nothing other than a bunch of crooks!

Sept 12 Order Placed.
'Day7' Sept 20 Refund requested.
'Day 35; Oct 29. Refund Requested. Order STILL not received.
'Day 57' Refund demanded
'Day 60' Refund demanded.
DAISY on lookfantastic facebook tells me 'As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement.'
I am out $75AUD, I have never received the items.
I require their complaints Management to refund me.

This company will NOT refund you for DEFECTIVE OR RANCID PRODUCTS! Order from some other company! They don't care about their customers AT ALL! I received a Sanctuary Gift Set that had rancid lotion and creams in it, and they told me to contact the company and they would NOT take the product back, which was just under $20.00! They are horrible!

It does not even worth any stars, TOTAL SCAM!
It says free Beauty Bag (worth £50) for an order that's over £50? BULL!
Before my order has been dispatched I got this email saying that the beauty bag will be dispatched separately with my items due to the low stock, after I got my order (which turned out to be disappointment after one another), another email came and said, oh sorry, we no longer have any more gift bag!
Seriously, I wished I had never shopped on this website, TOTAL WASTE OF MONEY!
So disappointed!

Sent them an e-mail a few weeks back, no answer. Since customer service did not reply before posting an order, why the h... would they reply if you have an issue after. Lame

I didnt recieve my order so i contacted them and everytime they would just say that have passed it on to their courier or to give it 5 more working days. 4 months later I still havent recieved my order and I havent even been offered a refun. Terrible to deal with

I order one thing from lookfantastic and received the wrong item, which I immediately sent back and requested refund. Instead of refund I got the item I ordered, which I already didnt need, because got it much faster from another site. So, I sent it back too. One months later after multiple messages I stil dont have my money. The worse service ever

Purchased Parsley seed toner £30
Was advised to send photo I obliged,
Only to be told (patronising me) It's my diet
Nothing wrong my diet, They didn't even offer another alternative STAY CLEAR OF THESE THIEF'S. BE VERY AWARE OF THIS COMPANY.

This is a bad bad bad horrible website, from customer services to aftersales. I NEVER NEVER NEVER recommend buying from them whatsoever. They lied about shipping time, they lied about the product being in stock. Here is a simple reply from their customer service:

"I am really sorry that this has not yet been dispatched. American Crew Fiber (85g) is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock."

An eCommerce website that DOES NOT know when the item will be in stock nor mention that it's not in stock while ordering, yet charged me for it. It took 17 days from the day I ordered until the time of this review, and the order is not yet shipped nor the CS is replying to my emails anymore. Total scam

This company are liars and will never buy from them again! Took money from my account, but couldn't find my order! Asked to speak to a manager 10 mins later the rude woman came back and told me she found the order but my partner was giving my postcode wrong which I told her was a lie because I was sat with him and he gave my postcode correct! When I placed my order it said FREE NEXT DAY DELIVERY! But when I clicked on next day delivery it added on delivery charge so I took it off and thought it added itself! For the man on the phone to tell me
You have to pay for next day delivery and then it gets refunded! To me that is NOT Free next day delivery! This company is deceiving and would not ever recommend buying from them! Tried telling me they couldn't find anything on there system to show I brought anything but they obviously had card details to take payments! There a scam! Wouldn't even rate them a one star

Placed an order in December and have yet to receive it. I was told it was shipped over 90 days ago but they cannot furnish a tracking number and refuse to refund my money. I have filed a complaint with Visa and various government agencies. DO NOT PURCHASE ANYTHING FORM THIS WEBSITE!