Look Fantastic

Worst customer experience I have had for years! Sent me a faulty product and expected me to pay to send it back for replacement. I complained and they said sorry we will send you a free returns label. It was not that simple though!
Their returns system is unnecessarily complicated and very confusing and after reading other reviews I wonder if I will ever get my refund at all. Still trying.
Very polite staff but totally rubbish, inept service.
A professional approach would have been to tell me to dispose of the damaged product (which was unusable) and offer to send a replacement immediately. This would be cheaper for them as they don't need to pay postage for a return - AND they would have retained a happy customer instead of having this very angry customer who will NEVER USE THEM AGAIN.

Ordered from tis website few times. Never received my orders at the estimate delivery date, Always in a major delay, if at all. Contacting costumer service does not help - they just keep telling stories about the order which is lost. Hard time in getting refund. Keep away!

Although I purchased from them before my last order was a nightmare. You cannot make any changes to your order not even within couple of hours. So I would say think twice before ordering anything from them. Also their "free gift" worth apparently ££ are xsmall samples. Sure this is misleading.

Pathetic. Whether it is LookFantastic India or UK the service offered after paying for the 2 items, (Bum Bum Cream) been more than a month, still not received. Paid, but no tracking number was provided from their side. Very sad, that still such services exist where there is no professionalism of any kind what so ever. No call back service, no live support, no grievance redressal to immediately find and solve. Not worth it. Communication is zero when it comes to having issues perusing to shipping. They don't even know where the items went, surprisingly. They actually require a 0 but the stars start with 1.

Ordered something that seems totally fake from LookFantastic UAE. Instantly started receiving a bunch of spam from them. What's more, companies I've never heard of before started emailing me the next day because LookFantastic clearly sold my email address. When I asked for a refund, they're MIA. I see that the website is rated 1.2 so it's hardly a surprise. Total scam. Don't buy anything.

Never again!
Shipped (apparently) to Austria. Never arrived. Contacted Lookfantastic twice about it, but they cannot be bothered as more than 40 days have passed since they claimed shipping the goods. Same standard reply, no attention to the customer. Never happened with other companies.
Do not use if you are an international customer!

This is scam! After 2 weeks they didnt manage to ship my package. One product got cancelled because it was sold of all of a sudden. They said the money would be refunded, but that didnt happen yet. Don't shop here, just a warning

They use Evri who can't ever seem to deliver to the correct address. Then lookfantastic will tell you they'll get back to you 3-5 working days about requesting a refund - they won't. Like me, you'll be waiting 3 months with no straight answer and constantly cutting you off when you try speak to them

I know that we are living in a difficult time now, but I've already received all of my orders from other shops. While the order I placed with lookfantastic hasn't even been dispatched yet. I placed it more than 10 days ago, I paid for it fully.
Their customer service team just don't answer. I can't event express how disappointed I am with such kind of service.

I strongly recommend NOT to buy from them.

The shipments are always coming quite damaged. They do offer a relatively fair prices, but unfortunatley I had ordered few times from them and noticed that when I contact for missing item, even while saying they have refunded my money for it they didn't.

I ordered some makeup from here about a month ago - it came in 1 day so i was happy with that.
However, 2 of the products I had ordered were missing. I thought they might come in a separate package but they did not. I contacted customer service who said they would process a refund for me but the refund kept getting rejected. I have just now received another email from them saying 'they have CCTV of the worker packing the items into the parcel and have closed down my account'. So now I'm having to pay £60 for 2 things I didnt even receive. Ridiculous. Do not waste your money at this company.

Why oh why didn't I read the reviews for Look Fantastic before I ordered?!
I've tried and tried and tried to contact them re returning an item but nothing works and judging by the all the reviews I'm just wasting my time. Also the 'free' item was not included as promised. Has anyone had any success getting through to them on any forum?

Wish I had read the reviews before placing orders. My order is now more than 30 days due, still not yet received them. Customer service is slow in responding and are very surprised that I have not received the items after many times asking them about the order/ shipment.

Sounds like a bunch scam but will remain hopeful... RM100 in the stake... being a Singapore base company thought was reliable then being thru shopee.com

Honestly I never write reviews but I have had such a terrible experience, others should be aware if they have issues, they will be treated as if that's their fault. My item arrived after 21 days despite tracking saying it would be delivered in 6, item had damaged and crumpled packaging, product looked like it had been crushed in a door and no apology. I understand issues can happen, now more than ever but the attitide is just terrible, Cult Beauty or Cloud10 beauty treat customers a million times better. So disappointed.

Don't waste your time.
That was my first order from LOOKFANTANTIC and I spent €200!
200 euros! Do they want me to just forget about this order?
I've been waiting a very long time for this delivery and ended up with nothing. I wrote to the company and asked what was going on.
But they are still pulling the time and nothing is happening. It's been 1 month already.
I will never ever recommend this company to anyone.
This site is extremely un-trustworthy, it took me so many emails to get any response. I mean lots of emails.
Don't waste your time.
I just can't believe how bad it is to communicate with them. It's absolutely unbelievable. They are useless!
What a joke.

Lookfantastic website was easy to navigate with lots of coupon code and attractive savings. Do not be fooled.

1. Estimated delivery date was 15 to 18 Aug, it's 25 Aug and I have not received anything
2. The tracking number they provided says Courier has received the order information, but not the item. (See photo)
3. Customer service claims it has been dispatched since 11 Aug.
4. Customer service then claims that it is an international shipment and it takes 30 days to ship. Why did they provide a misleading delivery date?
5. They say they will put up a request and update me on the status, a boilerplate reply.
6. This is the slowest INTERNATIONAL delivery I have experienced.
7. I wished I read reviews online for other regions in the world. The reviews about home country site was pretty good, it could be fake reviews.

Avoid! Over a month ago I have ordered from 6 items. The cheapest two of them arrived promptly the rest didn't despite the dispatch email saying all the items were posted. After numerous emails I still did not receive replacement or a refund. The customer service didn't even bother to reply to an email I have sent them a week ago. Will try to recover my money through my bank. If you want to receive your goods shop somewhere else. They are scammers and woudn't be surprised if they go bust soon. There are much better companies out there.

I've ordered from LookFantastic twice in the past month and have been very impressed. As an expat living in Tokyo I cannot find Redken products anywhere, so I decided to try LookFantastic. Their prices are very reasonable, but I was worried about the shipping time to Tokyo. My first order arrived in 7 days, the second in 9 days (including weekends and holidays). Everything was packaged well, and there were no hidden custom charges or anything like that. I highly recommend giving them a try.

Extremely unhelpful with any delivery issues. Had to pay AGAIN for local delivery courier- delivery was supposedly included in the order price (on the top of VAT & Customs).
Kept getting the same automatic response when trying to resolve issue with customer support.
Would not recommend for any abroad orders.

I ordered multiple La Roche Posay items during the sale which were my primary reasons for creating this order. All the ancillary extra stuff got delivered but the main items were cancelled citing "not having stock". Yet, when I check their website, those items are still available for purchase. This bait and switch during sales is criminal and false advertising. If they cannot fulfill orders during sale seasons, they shouldn't put them on their website. It is unfair for the customers shopping to be duped. This is more than the tenth time it has happened to me and customer service is utter garbage.

Please stay away from this website. This is SPAM. They don't deliver the product and just take your money. You have to keep on sending texts to get a refund. Horrible customer service and no physical address. This is SPAM.
Don't be fool by the glorified web page. It is of no use.

Tried to cancel my order 1 minute after ordering as when I clicked the order button I realized that the items I ordered were sample sizes instead of the regular size.
Same price as the Amazon regular size. They would not let me cancel the order.
Arrived 3 weeks later, shipped from England. You can never reach them.

Terrible company... because my order was declined due to nonot payment I ordered elsewhere... 2 weeks later they took the 36 pounds from my account and dispatched order I contacted them asking for money to be refunded but have to wait until I have received parcell sent it back and they've received it for a refund which really puts me in trouble financially at the moment. Very bad will never use them again