Look Fantastic

This is the most horrific company I have ever encountered. They took 3 attempts to get a bottle of shampoo to me! I then received two items I've never ordered which they charged me for, despite reassuring me I hadn't been charged, when I brought it to their attention. No refund given. Liars and thieves. Avoid, avoid, avoid!

I ordered a dermalogica package from lookfantastic and they arrived unsealed, I also got irritations on my skin shortly after I started using them. I have written to them 2 weeks ago but no response yet. They also did not send any free gift that they offered. Save yourself the headache and do not but from this website!

Warning to people, make sure you follow up with your bank to get a refund. You can contest it and raise a credit card payment dispute, as long as you provide evidence that you attempted to contact look fantastic for a refund. I can't believe such a company doesn't have something as simple as cancel order button even minutes after a purchase. Despicable cash grabbers, obviously trying to get more cash during a pandemic and playing with peoples right to a refund.

Awfull services. They boast they offer free shipping to Eu countries which is totally a lie. I don't know how is possible to write down this fact and when I have tried to place an order to Romania I had to pay 8.99 Pounds for transport. The help desk people are totally unfriendly and don't offer any explanation for nothing you ask. Beware!

Ordered a product from their Canadian site (.ca) and the item they sent me had a UK voltage plug. A total lack of common sense on their part - and it wasn't clear at all that the item was coming from the UK. When I contacted customer service I don't even think they understood the issue. They just sent me a return form, but wanted me to pay for the return from Canada to the UK (more expensive than the product itself, basically). Stay away at all costs - total scam of a company.

However tempting it may be DO NOT fall for their subscription nonsense. I've cancelled my subscription 2/3 months ago and I'm still paying for it. Who knew 3 months subscription after a year of using the service means you get to pay for 3 extra months after you cancel it. Do not recommend unless you want some extra headaches….

Made my first online purchase. Put in my friend's code, but wasn't sure it appeared when I checked out. I trusted that it did, and made my purchase. Contacted cust svc immediately to confirm, and told them I would cancel if the code was not in properly.

I chased customer service for close to two weeks, and they finally told me "As you have not entered your friends referral code in the discount code box which is located before check out, you did not get the £10 off. I apologise that you were not aware of this.If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help."

* I am extremely disappointed with what I perceive to be slow, lazy and dishonest service.

Went online after ordering large bottle of expensive shampoo from look fantastic to complain about lack of response from them after I emailed customer service to tell them the bottle had leaked so meant I lost some of the contents and that a mess had been made on my jumper due to the leak.No response from them even after chasing up. After reading other reviews I realise I am lucky in that at least I actually got my order. I will never order anything from them again.

These are big-time scammers. I am very surprised that Lisa Eldridge gives a link to their website to buy products that she recommends... I thought i could trust her. They lure you with "free gifts" and once the order is dispatched they say that they coulnd't provide the gift. So you can't cancel the order. I wish someone sued them...

Do not order from this company! I ordered 3 items but only got one! When I pointed this out, Customer Service announced that the remaining goods were sent BUT I never got them and now I will not get my money back. According to this $#*! company, the goods that they have not sent must come back to them before any money can be paid back...

My order is dated 29. 06. 19 and is not available yet. They have no intention of sending it, but they do not return my money either. This is a fraud... I will not use them again and recommend them to anyone. Beware of these scammers...

Do not order from them as they lie about next day delivery - it's a scam, you order then your order takes days and they say 'oh your order just missed the delivery' yeah yeah. Too many of these scam promises on online shopping. What a joke!

Please do not buy anything from them, I ordered a package by mistake and after less than 30 mins, I cancelled it, but unfortunately, they pushed the shipment and refuse the cancellation,
Their are not reliable retail at all

Ordered 3 products from lookfantastic.co.in in month of January. Was supposed to receive them within 30 days, parcel is untraceable after getting in touch with them
They promised I'll receive the order in next 30 days. Still not here, asked for a refund to which they refused. They just gaslight their customers and cheating them
Of money.

Terrible customer service. Do not recommend to anyone. My first order came 2 weeks later and there was mistake in it. I wrote them 7 times, and they did not write me back for 2 weeks already. Another order is still on its way, for a 3rd week already. $#*!ty very $#*!ty customer service.

I placed an order for 2 items & paid for express shipping. I received an email stating order would be shipped within 48 hours. For 2 days my order was 'Progressing'. On the third day, I was locked out of my account & when I requested my password to be changed in case I had gotten it wrong, they said there was no record of my email address existing with them! 7 days later I still have no products & still have no access to my account. Scary thinking they have my credit card details & are acting as if I don't exist. Don't go anywhere near this company!

Absolute trash. I sent 3 cancelation requests and they were "unable to cancel as it was already dispatched". It was not dispatched, I had placed moments before and it was night time on a holiday.

I'm sure their return process is an absolute nightmare as well. I will never go to this website again.

I ordered almost $600 worth of products and over a week later still had not received my dispatch email. Tried to log in to account and it wouldn't recognize my account. Made new account and emailed them. Got response 48 hours later that the order number I provided could not be discussed with me because it was a different account! Spent MY money to call the UK to get answer and got put on hold for 10 minutes to be told my order was cancelled and I had not been charged. Will definitely verify this with my credit card company. Would NEVER order with this company again.

I bought a product on lookfantastic, it was not delivered on the stipulated time.The customer service told me the product could not be dispatched in UAE. Why not inform your clients in advance it cannot be delivered in some area. I raised for refund. I still have not got my money back for almost 3 weeks now. I think that is how they make their money by cheating.

Worst service ever, it's been 25 days and till now there is no update on my order. Never ever order from look fantastic. Their customer support is weird and not helpful at all. If you want to order from look fantastic order but don't except the product to reach you.

On August 11,2016, I placed an order on LookFantastic.com. Lt's October 11 and I still haven't received my order. I order stuff online all the time, even products on Ebay! I have never not received an order until LookFantastic. So basically, they stole $41 from me. I advise anyone in the states not to order from them but if you decide to, make sure you pay extra to be able to track your package.

I advise anyone considering placing an order with this company not to. They have lied to me about my order, they deceive and potentially I doubt I'll get my order. I am going to see my solicitor on Monday as I'm not waiting for Look Fantastic to sort this out anytime soon.

I stupidly ordered from this company for a second time no item dispatched just told it will be sent the first order took weeks to be dispatched and they then sent it to the wrong address don't touch this company i was lucky that the person that received my item was honest and handed it over